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<p class="MsoNormal">L-net, Oregon's Statewide Digital Reference Project (<a href="http://www.oregonlibraries.net">http://www.oregonlibraries.net</a>),
recognizes Buzzy Nielsen at the Hood River County Library District for his high
quality digital reference work while staffing the service in February 2012.
Buzzy’s transcript is online at</p>
<p class="MsoNormal"><a href="http://www.oregonlibraries.net/notable">http://www.oregonlibraries.net/notable</a></p>
<p class="MsoNormal">In this transcript, the patron came in looking for studies
that compared altruism in adults and in children, to support an experiment that
they were doing with a colleague in a fifth grade classroom.<span style> </span>Buzzy conducted an excellent reference
interview with the patron throughout the transcript, to ensure that the
resources he found fit the patron’s needs.<span style> </span>He started off by directing the patron to the PsycInfo
database, available through Multnomah County.<span style> </span>He put some title and abstract information into the chat to
give the patron some information to assess for usefulness, while he compiled a
list of articles that he emailed to the patron.</p>
<p class="MsoNormal">When the patron mentioned that they also had access to PSU’s
article databases, Buzzy indicated that PSU might have full-text access to some
of the articles for which Multnomah County only had citation and
abstracts.<span style> </span>Given the PSU
connection, Buzzy also suggested some additional databases that the patron
might search. He excelled at providing options for follow-up:<span style> </span>he provided the name and contact
information for PSU library’s psychology subject expert; he offered to
personally follow up with the patron if he had any “Eureka!” ideas; and he put
the chat into follow-up status, as a way to connect the patron to someone with
subject expertise.</p>
<p class="MsoNormal">Not only did Buzzy conduct an excellent reference interview
and offered options for follow-up, he also was very friendly and human with the
patron throughout the interaction.<span style>
</span>The Quality Team was very impressed with the “above and beyond” level of
service that Buzzy provided to this patron from start to finish.</p>
<p class="MsoNormal">As an expression of our appreciation, Buzzy was presented
with flowers and a certificate at the Oregon Virtual Reference Summit. Please
join us in congratulating him!</p>
<p class="MsoNormal">The L-net Quality Team</p>
<p class="MsoNormal">Stephanie Debner, Portland Community College Library</p>
<p class="MsoNormal">Barbara O’Neill, Washington County Cooperative Library
Services</p>
<p class="MsoNormal">Emily Papagni, Multnomah County Library</p>