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<p class="MsoNormal">The following new title is available for interlibrary loan from the Oregon State Library.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><img width="273" height="400" id="Picture_x0020_6" src="cid:image001.jpg@01CE23D1.298174D0" alt="http://www.abc-clio.com/controls/coverimage.aspx?isbn=9781598848229"></span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Knoer, Susan.
<i><span style="color:blue">The Reference Interview Today</span></i>. Libraries Unlimited, 2011. <br>
ISBN: 978-1-59884-822-9<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">The reference interview has always been an important tool in the librarian's toolkit. This book looks at how it is best used in the traditional face-to face reference
interaction, but also in the virtual world. It addresses best practices for working with culturally diverse populations and difficult patrons, as well as how to use social media tools to provide effective service. An excellent training tool for library staff
new to reference work, it can also serve as a guide to experienced reference staff who are looking to master new delivery methods.
<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you would like to request this or other materials from the Oregon State Library please use your library's established interlibrary loan process or send your full name, the name of your library, complete title information, shipping address,
and a phone number to the document delivery department at <a href="mailto:library.request@state.or.us">
library.request@state.or.us</a> or (fax) 503-588-7119. Items will be checked out to your library, not to you personally, for 4 weeks (print materials) or 2 weeks (videos). Materials will be delivered via mail or Orbis Cascade Alliance Courier, and you may return
them the same way. Normally a single copy is purchased and is loaned on a first-come-first-serve basis. You may be put on a hold list for several weeks.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Be sure to check out our <a href="http://osl-lis.blogspot.com/">
Library and Information Science (LIS) blog</a> to discover the most recent additions to our LIS collection and search our
<a href="http://oregon.gov/OSL/index.shtml">catalog</a> for our complete holdings. The library science collection is meant to support the whole Oregon library community. Library Development welcomes your suggestions for acquisitions – see the blog for an input
form or email us! <br>
<br>
This collection is supported in whole by the Institute of Museum and Library Services through the Library Services and Technology Act, administered by the Oregon State Library.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Arlene Weible<o:p></o:p></p>
<p class="MsoNormal">Electronic Services Consultant<o:p></o:p></p>
<p class="MsoNormal">Oregon Federal Regional Depository Coordinator<o:p></o:p></p>
<p class="MsoNormal">Library Development Services<o:p></o:p></p>
<p class="MsoNormal">Oregon State Library<o:p></o:p></p>
<p class="MsoNormal">250 Winter St NE<o:p></o:p></p>
<p class="MsoNormal">Salem OR, 97301<o:p></o:p></p>
<p class="MsoNormal">503-378-5020<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:arlene.weible@state.or.us">arlene.weible@state.or.us</a><o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.oregon.gov/osl/LD/Pages/technology/sdlp/index.aspx">http://www.oregon.gov/osl/LD/Pages/technology/sdlp/index.aspx</a><o:p></o:p></p>
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