<div dir="ltr">We have automated phone messages and emails. The phone messages notify the patron of overdue items. The email notifies the patron that something will soon be due. Eventually, the money we get from fines will decline, but it is better customer service. Notices are mailed, I think when items are about 2 weeks overdue.<div>
<br></div><div>Valerie Hauser</div><div>Jefferson Public Library</div><div>Jefferson Public Library</div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Tue, Nov 26, 2013 at 1:00 PM, Sandy M. Black <span dir="ltr"><<a href="mailto:smblack@co.douglas.or.us" target="_blank">smblack@co.douglas.or.us</a>></span> wrote:<br>
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<p class="MsoNormal">Hello collective minds!<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Our library currently notify patrons for holds by a calling system, plus by email and mail. We have made a decision to no longer send mail notices for holds. I am curious what types of notices are being sent by other libraries in the state.
Are you calling patrons either by a calling system or the personal touch, using staff or volunteers? Are you only sending email? Please share your methods if you have time.<u></u><u></u></p>
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<p class="MsoNormal">Thank you all.<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Sandra Black</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Circulation Supervisor</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">1409 NE Diamond Lake Blvd.</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Roseburg, OR 97470</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="mailto:smblack@co.douglas.or.us" target="_blank"><span style="color:blue">smblack@co.douglas.or.us</span></a></span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Phone: <a href="tel:541-440-4329" value="+15414404329" target="_blank">541-440-4329</a></span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Fax: <a href="tel:541-957-7798" value="+15419577798" target="_blank">541-957-7798</a></span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><u></u><u></u></span></p>
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