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<DIV>Our system automatically emails those patrons who have an email address: they get courtesy notices ("your items are due back in 2 days"), hold notifications, and overdue notices. If they don't have an email address, we have an automated phone system that calls to inform them of holds and overdues. The only thing we use mail for these days are overdues for those we can't get ahold of in other ways, and for the item replacement bill that gets sent out after an item's six weeks overdue. Going to the automated phone system has really saved us a lot of money in postage and a lot of time.<BR><BR></DIV>
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<DIV><FONT face="Tahoma, sans-serif"><FONT face="Tahoma, sans-serif">Kirsten</FONT> Brodbeck-Kenney</FONT></DIV>
<DIV><FONT face="Tahoma, sans-serif">Library Director</FONT></DIV>
<DIV><FONT face="Tahoma, sans-serif">Driftwood Public Library</FONT></DIV>
<DIV><FONT face="Tahoma, sans-serif">801 SW Hwy 101, #201</FONT></DIV>
<DIV><FONT face="Tahoma, sans-serif">Lincoln City, OR 97367</FONT></DIV>
<DIV><FONT face="Tahoma, sans-serif">541-996-1251 (desk)</FONT></DIV>
<DIV><FONT face="Tahoma, sans-serif">541-921-5620 (cell)</FONT></DIV>
<DIV><FONT face="Tahoma, sans-serif">541-996-1262 (fax)</FONT></DIV>
<DIV><A href="http://www.driftwoodlib.org/"><FONT face="Tahoma, sans-serif">www.driftwoodlib.org</FONT></A></DIV></DIV></SPAN>>>> "Sandy M. Black" <smblack@co.douglas.or.us> 11/26/2013 1:00 PM >>><BR></DIV>
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<P class=MsoNormal>Hello collective minds!<o:p></o:p></P>
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<P class=MsoNormal>Our library currently notify patrons for holds by a calling system, plus by email and mail. We have made a decision to no longer send mail notices for holds. I am curious what types of notices are being sent by other libraries in the state. Are you calling patrons either by a calling system or the personal touch, using staff or volunteers? Are you only sending email? Please share your methods if you have time.<o:p></o:p></P>
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<P class=MsoNormal>Thank you all.<o:p></o:p></P>
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<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt">Sandra Black</SPAN><SPAN style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt">Circulation Supervisor</SPAN><SPAN style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt">1409 NE Diamond Lake Blvd.</SPAN><SPAN style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt">Roseburg, OR 97470</SPAN><SPAN style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt"><A href="mailto:smblack@co.douglas.or.us"><SPAN style="COLOR: blue">smblack@co.douglas.or.us</SPAN></A></SPAN><SPAN style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt"><o:p></o:p></SPAN></P>
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<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt">Phone: 541-440-4329</SPAN><SPAN style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt">Fax: 541-957-7798</SPAN><SPAN style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt"> </SPAN><o:p></o:p></P></DIV>
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