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<p class="MsoNormal">The following title is available for interlibrary loan from the Oregon State Library.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><img width="163" height="210" id="MainContent_IM_Cover" src="cid:image001.jpg@01CF4282.A67D3980" alt="https://rowman.com/L/08/108/0810891298.jpg"><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">Nims, Julie K., Paula Storm, Robert Stevens.</span><i><span style="color:blue"> Implementing an Inclusive Staffing Model for Today's Reference Services: a Practical Guide for Librarians</span></i>. Practical Guides
for Librarians, no. 2. Rowman & Littlefield, 2014. ISBN: 978-0-8108-9128-9<br>
<br>
<b>Description</b><br>
This book describes the <span class="dxebase">step-by-step transition from the traditional librarian-staffed reference desk to an inclusive reference model where non-MLS personnel are equipped and empowered to answer reference questions wherever these questions
might be asked. Each chapter contains practical resources such as checklists, forms, and sample materials, and other usable features to support readers as they implement the inclusive reference model. Topics covered include: </span><br>
<br>
<o:p></o:p></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
Recognizing that nearly all staff answer reference questions, but few are trained to do so<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
documenting the necessity for a change in reference model<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
gaining buy-in from all interested parties—librarians, non-MLS staff, and administrators<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
determining the optimal staffing level<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
creating training materials and schedules<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
monitoring the quality of reference service <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
supervising staff<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
evaluating the new model using multiple methods<o:p></o:p></li></ul>
<p class="MsoNormal"> <br>
<span class="dxebase"><b>Table of Contents</b></span><br>
<span class="dxebase">See <a href="https://rowman.com/ISBN/9780810891296" target="_blank">
publisher's website</a> for a detailed table of contents. </span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you would like to request this or other materials from the Oregon State Library please use your library's established interlibrary loan process or send your full name, the name of your library, complete title information, shipping address,
and a phone number to the document delivery department at <a href="mailto:library.request@state.or.us">
library.request@state.or.us</a> or (fax) 503-588-7119. Items will be checked out to your library, not to you personally, for 4 weeks (print materials) or 2 weeks (videos). Materials will be delivered via mail or Orbis Cascade Alliance Courier, and you may return
them the same way. Normally a single copy is purchased and is loaned on a first-come-first-serve basis. You may be put on a hold list for several weeks.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Be sure to check out our <a href="http://osl-lis.blogspot.com/">
Library and Information Science (LIS) blog</a> to discover the most recent additions to our LIS collection and search our
<a href="http://oregon.gov/OSL/index.shtml">catalog</a> for our complete holdings. The library science collection is meant to support the whole Oregon library community. Library Development welcomes your suggestions for acquisitions - see the blog for an input
form or email us!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This collection is supported in whole by the Institute of Museum and Library Services through the Library Services and Technology Act, administered by the Oregon State Library.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Arlene Weible<o:p></o:p></p>
<p class="MsoNormal">Electronic Services Consultant<o:p></o:p></p>
<p class="MsoNormal">Oregon Federal Regional Depository Coordinator<o:p></o:p></p>
<p class="MsoNormal">Library Development Services<o:p></o:p></p>
<p class="MsoNormal">Oregon State Library<o:p></o:p></p>
<p class="MsoNormal">250 Winter St NE<o:p></o:p></p>
<p class="MsoNormal">Salem OR, 97301<o:p></o:p></p>
<p class="MsoNormal">503-378-5020<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:arlene.weible@state.or.us">arlene.weible@state.or.us</a><o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.oregon.gov/osl/LD/Pages/technology/sdlp/index.aspx">http://www.oregon.gov/osl/LD/Pages/technology/sdlp/index.aspx</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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