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<p class="MsoNormal">Hello fellow OLA members,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Have you asked yourself this question about patrons you’ve encountered? Or, do you have employees coming to you asking you how to handle “difficult patrons”? If so, then this pre-conference is for you! Mental health and substance use disorder
specialists Kathy Prenevost and Mark Schorr will help demystify the patron behaviors that we struggle to understand and deal with. This promises to be a high energy, interactive presentation that will provide you with practical tools for your library tool
belt. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">For more information about this preconference click <a href="http://www.olaweb.org/assets/Conference/2014_OLA_Conference/ola%20pre-conference%20sessions.pdf">
<span style="color:blue">here</span></a>.<o:p></o:p></p>
<p class="MsoNormal"><i><o:p> </o:p></i></p>
<p class="MsoNormal">Thanks and see you at the conference!<o:p></o:p></p>
<p class="MsoNormal">Stephanie<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:navy">Stephanie Lind </span>
</b><span style="font-size:10.0pt;color:navy">|<b> </b><i>Program Supervisor for Outreach & Youth Services<o:p></o:p></i></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><ns0:City><span style="color:navy">Washington County</span></ns0:City><span style="color:navy">,
</span><ns0:State><span style="color:navy">Oregon</span></ns0:State><span style="color:navy"> |
</span><ns0:place><ns0:PlaceName><span style="color:navy">Washington</span></ns0:PlaceName><span style="color:navy">
</span><ns0:PlaceType><span style="color:navy">County</span></ns0:PlaceType></ns0:place><span style="color:navy"> Cooperative Library Services
<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:navy">phone 503-648-9785 x4# |
<a href="http://www.wccls.org/"><span style="color:navy">http://www.wccls.org</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:navy">email <u><a href="mailto:stephaniel@wccls.org"><span style="color:navy">stephaniel@wccls.org</span></a></u><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:navy">Follow us on Twitter
<a href="http://twitter.com/wccls"><span style="color:navy">@wccls</span></a> and
<a href="https://www.facebook.com/wccls"><span style="color:navy">Facebook</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:navy"><a href="http://www.wccls.org/espanol"><span style="color:navy">http://www.wccls.org/espanol</span></a> and
<a href="https://www.facebook.com/BibliotecasWCCLS"><span style="color:navy">Facebook en Espaņol</span></a>
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:16.0pt;font-family:Webdings;color:#009933">P</span></b><b><span style="font-size:10.5pt;font-family:"Century Schoolbook","serif";color:#009933">
</span></b><b><span style="font-family:"Times New Roman","serif";color:#009933">Save paper, toner, and energy. Avoid printing emails whenever possible!</span></b><o:p></o:p></p>
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