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<p class="MsoNormal">The following new title is available for interlibrary loan from the Oregon State Library.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><img width="172" height="251" id="Picture_x0020_6" src="cid:image001.jpg@01CF9C29.9A79CEE0" alt="http://www.abc-clio.com/controls/coverimage.aspx?isbn=9781610692830"></span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Mosley, Shelley E., Dennis C. Tucker, and Sandra Van Winkle.
<i><span style="color:blue">Crash Course in Dealing with Difficult Library Customers.</span></i> Libraries Unlimited, 2014. ISBN: 978-1-61069-283-0<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><br>
<b>Description</b><br>
The book identifies the basic types of problem-causing individuals, overviews effective strategies for offsetting their actions, and explains how to successfully manage the stressful, emotionally charged situations that can arise. It addresses common situations
that can happen in public service at any type of library. The authors offer practical advice that will help library staff prepare for the many kinds of "worst case scenarios"—before they arise. Administrators who need to develop policies to protect their staff
and their users will also find this unique work essential reading.<br>
<br>
Topics include: <br>
Dealing with Angry Patrons<br>
Dealing with Dangerous Library Patrons<br>
Dealing with Drugged or Inebriated Individuals<br>
Dealing with Problem Parents<br>
Dealing with Sexual Perverts<br>
Dealing with the Censor<br>
Dealing with the Extremist<br>
Dealing with the Mentally Ill<br>
Dealing with the V.I.P.<br>
Dealing with Thieves</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
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<p class="MsoNormal">If you would like to request this or other materials from the Oregon State Library please use your library's established interlibrary loan process<span style="color:#1F497D">
</span>(e.g. OCLC or ALA request form). Otherwise,<span style="color:#1F497D"> </span>
send your full name, the name of your library, complete title information, shipping address, and a phone number to the document delivery department at
<a href="mailto:library.request@state.or.us">library.request@state.or.us</a> or (fax) 503-588-7119. Items will be checked out to your library, not to you personally, for 4 weeks (print materials) or 2 weeks (videos). Materials will be delivered via mail or
Orbis Cascade Alliance Courier, and you may return them the same way. Normally a single copy is purchased and is loaned on a first-come-first-serve basis. You may be put on a hold list for several weeks.<o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal">Most library staff are able to use their library’s interlibrary loan service to borrow professional development material. However, if you do not have access to these services or are not currently affiliated with a library, please<span style="color:#1F497D">
<a href="mailto:arlene.weible@state.or.us">contact me</a> </span>to discuss alternative options for borrowing the material. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Be sure to check out our <a href="http://osl-lis.blogspot.com/">
Library and Information Science (LIS) blog</a> to discover the most recent additions to our LIS collection and search our
<a href="http://oregon.gov/OSL/index.shtml">catalog</a> for our complete holdings. The library science collection is meant to support the whole Oregon library community. Library Development welcomes your suggestions for acquisitions - see the blog for an input
form or email us!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This collection is supported in whole by the Institute of Museum and Library Services through the Library Services and Technology Act, administered by the Oregon State Library.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Arlene Weible<o:p></o:p></p>
<p class="MsoNormal">Electronic Services Consultant<o:p></o:p></p>
<p class="MsoNormal">Oregon Federal Regional Depository Coordinator<o:p></o:p></p>
<p class="MsoNormal">Library Development Services<o:p></o:p></p>
<p class="MsoNormal">Oregon State Library<o:p></o:p></p>
<p class="MsoNormal">250 Winter St NE<o:p></o:p></p>
<p class="MsoNormal">Salem OR, 97301<o:p></o:p></p>
<p class="MsoNormal">503-378-5020<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:arlene.weible@state.or.us">arlene.weible@state.or.us</a><o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.oregon.gov/osl/LD/Pages/technology/sdlp/index.aspx">http://www.oregon.gov/osl/LD/Pages/technology/sdlp/index.aspx</a><o:p></o:p></p>
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