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<p class="MsoNormal" style=""><font face="Arial" size="2"><span style="font-size:12pt">Greetings!</span></font></p>
<p class="MsoNormal" style=""><font face="Arial" size="2"><span style="font-size:12pt"><br>
</span></font></p>
<p class="MsoNormal" style=""><font face="Arial" size="2"><span style="font-size:12pt">For additional information or assistance, please contact:</span></font></p>
<p class="MsoNormal" style=""><font face="Arial" size="2"><br>
</font></p>
<p class="MsoNormal"><font face="Arial" size="2">Jennifer Fenton</font></p>
<font face="Arial" size="2"></font>
<p class="MsoNormal"><font face="Arial" size="2">ALA LEARN RT President, 2014-2015</font></p>
<font face="Arial" size="2"></font>
<p class="MsoNormal"><font face="Arial" size="2"> </font></p>
<font face="Arial" size="2"></font>
<p class="MsoNormal"><font face="Arial" size="2">CE/Training Coordinator</font></p>
<font face="Arial" size="2"></font>
<p class="MsoNormal"><font face="Arial" size="2">Washington State Library</font></p>
<font face="Arial" size="2"></font>
<p class="MsoNormal"><font face="Arial" size="2">360.570.5571</font></p>
<font face="Arial" size="2"></font>
<p class="MsoNormal"><font face="Arial" size="2"><a href="mailto:jennifer.fenton@sos.wa.gov" target="_blank">jennifer.fenton@sos.wa.gov</a></font></p>
<p class="MsoNormal" style=""><font face="Arial" size="2"><span style="font-size:12pt"><br>
</span></font></p>
<p class="MsoNormal" style=""><font face="Arial" size="2"><span style="font-size:12pt">Register now for this
<b>free workshop</b> from the Washington State Library, and note that </span></font><br>
<font size="2"><span style="font-size:12.0pt; font-family:"Arial",sans-serif">registration closes two weeks before the event date or once filled.
<br>
</span></font></p>
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<p class="MsoNoSpacing"><font size="3"><b><span style="font-family:"Arial","sans-serif"">Communicating in the Midst of Change</span></b><span style="font-family:"Arial","sans-serif""></span></font></p>
<p></p>
<p class="MsoNormal" style=""><font size="2"><span style="font-size:12.0pt; font-family:"Arial",sans-serif">Register at
<a href="http://www.sos.wa.gov/library/libraries/training/trainingView.aspx?event=2447&audience=state" target="_blank">
http://www.sos.wa.gov/library/libraries/training/trainingView.aspx?event=2447&audience=state</a></span></font></p>
<p class="MsoNormal" style=""><font size="2"><span style="font-size:12.0pt; font-family:"Arial",sans-serif"><a href="http://www.sos.wa.gov/library/libraries/training/trainingView.aspx?event=2447&audience=state" target="_blank"><br>
</a></span></font></p>
<p class="MsoNormal" style=""><font size="2"><b><span style="font-size:12.0pt; font-family:"Arial",sans-serif">Workshop is 9:00am-1:00pm at each location:</span></b></font></p>
<blockquote><font face="Arial">· 6/11/2015, Jefferson County Library, Port Hadlock<br>
· 7/9/2015, San Juan Island Library, Friday Harbor<br>
· 7/15/2015, Seattle Public Library, Central Branch, Seattle<br>
· 7/16/2015, Sno-Isle Libraries Service Center, Marysville<br>
· 8/19/2015, Neill Public Library, Pullman<br>
· 9/9/2015, Yakima Valley Libraries, Main Library, Yakima<br>
· 9/10/2015, Ritzville Public Library, Ritzville</font><br>
</blockquote>
<p class="MsoNormal" style=""><font size="2"><span style="font-size:12.0pt; font-family:"Arial",sans-serif">Changes in libraries can have a large impact on staff, customers, and other stakeholders. Something as small as rearranging a few chairs and tables can
lead to strained interactions if change is not communicated well. What about the larger changes? The tools and processes for communicating change are similar whether the change is minuscule or enormous. Whether you are dealing with customers who have a hard
time adjusting to changes in their environment (e.g. rearranged furniture) or staff who are trying to maintain high levels of service in the midst of major changes (e.g. moving to a new building), good communication is imperative at every level of the library.
<br>
</span></font></p>
<p class="MsoNormal" style=""><font size="2"><span style="font-size:12.0pt; font-family:"Arial",sans-serif"><br>
</span></font></p>
<p class="MsoNoSpacing"><font size="2"><span style="font-size:12.0pt; font-family:"Arial",sans-serif">The communication processes, knowledge, and tools presented enable participants to do the following:
</span></font></p>
<p class="MsoNoSpacing" style="margin-left:.5in"><font size="2"><span style="font-size:12.0pt; font-family:"Arial",sans-serif">• Identify and articulate the main issues that arise when change is not communicated well
</span></font></p>
<p class="MsoNoSpacing" style="margin-left:.5in"><font size="2"><span style="font-size:12.0pt; font-family:"Arial",sans-serif">• Identify and repair communication issues with colleagues
</span></font></p>
<p class="MsoNoSpacing" style="margin-left:.5in"><font size="2"><span style="font-size:12.0pt; font-family:"Arial",sans-serif">• Identify and repair communication issues with customers
</span></font></p>
<p class="MsoNoSpacing" style="margin-left:.5in"><font size="2"><span style="font-size:12.0pt; font-family:"Arial",sans-serif">• Improve in their ability to manage customer expectations
</span></font></p>
<p class="MsoNoSpacing" style="margin-left:.5in"><font size="2"><span style="font-size:12.0pt; font-family:"Arial",sans-serif">• Create a basic communication plan
</span></font></p>
<p class="MsoNoSpacing" style="margin-left:.5in"><font size="2"><span style="font-size:12.0pt; font-family:"Arial",sans-serif">• Select appropriate free and low-cost communication tools
<br>
</span></font></p>
<p class="MsoNoSpacing" style="margin-left:.5in"><font size="2"><span style="font-size:12.0pt; font-family:"Arial",sans-serif"><br>
</span></font></p>
<p class="MsoNormal" style=""><font size="2"><span style="font-size:12.0pt; font-family:"Arial",sans-serif">Presented by Leslie Boyter,
<a href="http://essentialexplorations.biz/" target="_blank">Essential Explorations</a>.</span></font></p>
<p class="MsoNormal" style=""><font size="2"><span style="font-size:12.0pt; font-family:"Arial",sans-serif"><br>
</span></font></p>
<p class="MsoNormal" style=""><font size="2"><span style="font-size:12.0pt; font-family:"Arial",sans-serif">Light refreshments will be provided, but there is NO lunch included in this 1/2 day workshop.</span></font></p>
<p class="MsoNormal" style=""><font size="2"><span style="font-size:12.0pt; font-family:"Arial",sans-serif"><br>
</span><span style="font-size:12.0pt; font-family:"Arial",sans-serif"></span></font></p>
<p class="MsoNormal"><font size="2"> </font></p>
<p class="MsoNormal"><font size="2"><span style="font-family:"Lucida Handwriting"">Jennifer Fenton</span></font></p>
<p class="MsoNormal"><font size="2"><i><span style="font-family:"Arial",sans-serif">ALA LEARN RT President, 2014-2015</span></i></font></p>
<p class="MsoNormal"><font size="2"><span style="font-family:"Arial",sans-serif"> </span></font></p>
<p class="MsoNormal"><font size="2"><span style="font-family:"Arial",sans-serif">CE/Training Coordinator</span></font></p>
<p class="MsoNormal"><font size="2"><span style="font-family:"Arial",sans-serif">Washington State Library</span></font></p>
<p class="MsoNormal"><font size="2"><span style="font-family:"Arial",sans-serif">360.570.5571</span></font></p>
<p class="MsoNormal"><font size="2"><span style="font-family:"Arial",sans-serif"><a href="mailto:jennifer.fenton@sos.wa.gov" target="_blank">jennifer.fenton@sos.wa.gov</a></span></font></p>
<p class="MsoNormal"><font size="2"> </font></p>
<p class="MsoNormal"><font size="2"> </font></p>
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