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<p class="MsoNormal">I just learned about this via the Association of Rural and Small Libraries listserv and I thought some of you might be interested.
<o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b>Strategies for Managing Patron Behavior</b>, a free First Tuesdays webinar<o:p></o:p></p>
<p class="MsoNormal">September 8 from 9:00 – 10:00 a.m. PDT<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Libraries reflect the communities we serve and like those communities we sometimes must navigate disruptive and unsafe patron behaviors. Join Melissa Munn and Angelina Benedetti, both of the King County Library System, as they share how
policies, procedures, and guidelines can support a safe and welcoming environment for patrons and staff. Participants will learn techniques for engaging staff in solutions; review facilities considerations; explore community and police partnership opportunities;
take away ideas for training and resources; and de-escalation techniques.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<a href="http://www.sos.wa.gov/library/libraries/firsttuesdays/connect.aspx"><b><span style="color:#34641A">Instructions and Login for First Tuesdays session</span></b></a><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal">This webinar will be archived on the First Tuesdays website one day after the broadcast.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Questions? Contact:<o:p></o:p></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Jeremy Stroud<br>
360.570.5583<br>
<a href="mailto:jeremy.stroud@sos.wa.gov">jeremy.stroud@sos.wa.gov</a><o:p></o:p></span></p>
<p><em><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">or</span></em><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Joe Olayvar<br>
360.570.5579<br>
<a href="mailto:joe.olayvar@sos.wa.gov">joe.olayvar@sos.wa.gov</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#1F497D"><img border="0" width="116" height="91" id="Picture_x0020_1" src="cid:image002.jpg@01D0DB1F.E78D4A50" alt="Slogan Text"><img border="0" width="57" height="87" id="Picture_x0020_2" src="cid:image004.jpg@01D0DB1F.E78D4A50" alt="Cooper_laughing">
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#1F497D">Summer Reading 2015 at</span><span style="color:#1F497D">
</span><span style="color:#1F497D"><a href="http://libdir.osl.state.or.us/"><span style="color:blue">Oregon libraries</span></a></span><span style="color:#1F497D">!</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#1F497D">Find a</span><span style="color:#1F497D">
</span><span style="color:#1F497D"><a href="http://www.summerfoodoregon.org/"><span style="color:blue">summer food site</span></a></span><span style="color:#1F497D">.<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;color:black">Katie Anderson, Youth Services Consultant
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;color:black"><a href="http://www.oregon.gov/osl/LD/pages/index.aspx"><span style="color:blue">Library Support and Development Services</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;color:black">Oregon State Library, 250 Winter St. NE, Salem, OR 97301<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;color:black"><a href="mailto:katie.anderson@state.or.us"><span style="color:blue">katie.anderson@state.or.us</span></a>, 503-378-2528<o:p></o:p></span></p>
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