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</style></head><body style='font-family: Helvetica, Arial, sans-serif; font-size: 13px; '>I'm wondering if anyone has any good resources for staff training, or even good rules of thumb, for drawing a line between reference and advice. For example, I've recently had some staff members get drawn into proofreading papers, giving advice on resume wording, offering to read and critique cover letters, and items of that nature. I feel that one-on-one resume advice or proofreading/critiquing a paper crosses a line, much like giving medical advice or tax advice, but I'm finding it a bit hard to articulate to staff, other than to remind them that our job is to offer resources so that people can learn to do things themselves. Thoughts? Advice?<br><br/><div style='clear: both;'><HTML><HEAD>
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<DIV><FONT face="Tahoma, sans-serif"><FONT size=2><FONT face="Tahoma, sans-serif">Kirsten</FONT> Brodbeck-Kenney, MLIS</FONT></FONT></DIV>
<DIV><FONT size=2 face="Tahoma, sans-serif">Library Director</FONT></DIV>
<DIV><FONT size=2 face="Tahoma, sans-serif">Driftwood Public Library</FONT></DIV>
<DIV><FONT size=2 face="Tahoma, sans-serif">801 SW Hwy 101, #201</FONT></DIV>
<DIV><FONT size=2 face="Tahoma, sans-serif">Lincoln City, OR 97367</FONT></DIV>
<DIV><FONT size=2 face="Tahoma, sans-serif">541-996-1251 (desk)</FONT></DIV>
<DIV><FONT size=2 face="Tahoma, sans-serif">541-996-1262 (fax)</FONT></DIV>
<DIV><A href="http://www.driftwoodlib.org/"><FONT size=2 face="Tahoma, sans-serif">www.driftwoodlib.org</FONT></A></DIV></DIV></BODY></HTML></div><br/></body></html>