<html><head></head><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:16px"><div id="yiv9857358860"><div id="yui_3_16_0_1_1448651039271_4440"><div id="yui_3_16_0_1_1448651039271_4439" style="color:#000;background-color:#fff;font-family:times new roman, new york, times, serif;font-size:16px;"><div dir="ltr" id="yiv9857358860yui_3_16_0_1_1448646417960_18545"><div id="yui_3_16_0_1_1448651039271_43536" dir="ltr">Ms. Brodbeck-Kenney,<br></div><div id="yui_3_16_0_1_1448651039271_55635" dir="ltr"><br></div><div id="yui_3_16_0_1_1448651039271_133297" class="" dir="ltr">I'm wondering if it would help to find ways to make your staff feel more
comfortable in directing job-seeking patrons to the appropriate library and
community resources for job-seekers. Sometimes it can be hard to know what to say when a patron is wheedling: "I just need you to check my spelling. It will only take you a minute." </div><div class="" id="yui_3_16_0_1_1448651039271_113182" dir="ltr"><br></div><div id="yui_3_16_0_1_1448651039271_140080">Not knowing your staff, I don't know the best approach for them. Here's a few suggestions:</div><div dir="ltr" id="yui_3_16_0_1_1448651039271_120013"><br></div><div class="" id="yui_3_16_0_1_1448651039271_134949" dir="ltr">- Remind staff of the <b id="yui_3_16_0_1_1448651039271_171105">library's role to encourage and support life-long
learning</b>, including helping locate resources to develop and grow
job-seeking skills. <br class="" id="yui_3_16_0_1_1448651039271_148006"></div><div class="" dir="ltr" id="yui_3_16_0_1_1448651039271_134546"><br class="" id="yui_3_16_0_1_1448651039271_148009"></div><div class="" id="yui_3_16_0_1_1448651039271_127569" dir="ltr">-
Remind staff: While it may seem simple to "just proof" a
cover letter, it's not. Providing resources for employment, medical,
tax or legal questions can have a huge impact on a patron's life. It's important to empower patrons with resources to make their own decisions about these important matters. <br class="" id="yui_3_16_0_1_1448651039271_148515"></div><div id="yui_3_16_0_1_1448651039271_134952" class="" dir="ltr"><br class="" id="yui_3_16_0_1_1448651039271_148518"></div>- Increase staff's knowledge of the free library and community resources available for job seekers. Ask staff to explore them as they would
any other database and then start suggesting these resources to job seekers. It's a good opportunity to review resources like:<ul class="" dir="ltr" id="yui_3_16_0_1_1448651039271_67784"><li class="" id="yui_3_16_0_1_1448651039271_67786"><b class="" id="yui_3_16_0_1_1448651039271_45989">Job & Career Accelerator </b>in <b class="" id="yui_3_16_0_1_1448651039271_45991">LearningExpress Library</b>,
especially the<b class="" id="yui_3_16_0_1_1448651039271_66629"> resume builder</b> and the section that describes different professions, which can be used to improve vocabulary. Create a log-in for
the reference desk to demo this service.</li><li class="" id="yui_3_16_0_1_1448651039271_72100"><b class="" id="yui_3_16_0_1_1448651039271_47008">WorkSource Oregon</b> <a id="yui_3_16_0_1_1448651039271_93694" class="" href="http://www.worksourceoregon.org/component/jsresources/category?id=167&Itemid=228">Basic Skills page</a> and <b class="" id="yui_3_16_0_1_1448651039271_47008"></b><a id="yui_3_16_0_1_1448651039271_94433" class="" href="http://www.worksourceoregon.org/component/jsresources/category?id=218">Advanced Skills page</a> with reading, <span id="yui_3_16_0_1_1448651039271_174452" class="">grammar and writing </span><b class="" id="yui_3_16_0_1_1448651039271_53956"><br class="" id="yui_3_16_0_1_1448651039271_134944"></b></li><li class="" id="yui_3_16_0_1_1448651039271_72100"><span id="yui_3_16_0_1_1448651039271_85957" class=""><b id="yui_3_16_0_1_1448651039271_162477"><a id="yui_3_16_0_1_1448651039271_107239" class="" href="http://www.gcflearnfree.org/career">GCFLearnFree.org</a> Work and Career</b> page </span></li></ul><div id="yui_3_16_0_1_1448651039271_134924"><br></div><div id="yui_3_16_0_1_1448651039271_162999">- Develop<b id="yui_3_16_0_1_1448651039271_162492"> talking points to help staff think on their feet to direct patrons to appropriate resources</b>. Maybe brainstorm with staff different ways to refer to appropriate resources. I try to zero in on what the patron needs and focusing my referral on that need. Here's some examples:</div><ul dir="ltr" id="yui_3_16_0_1_1448651039271_73490"><li id="yui_3_16_0_1_1448651039271_74001">(Response to a request for proof read.) I always have to look words up to make sure I'm spelling things correctly. Let me get you a dictionary and show you how to use Microsoft Word's spelling and grammar check. The program is not perfect so definitely print it out and read it under your breath a few times, which is a great way to catch typos. <br></li><li id="yui_3_16_0_1_1448651039271_74001">If you have a few days before you need to send this out, you should stop by WorkSource and ask them to review it. They are the real experts of what companies are looking for. They also have a class on resumes and cover letters. <br></li><li id="yui_3_16_0_1_1448651039271_74001">(Response to a request for feedback on content.) I'm not familiar with that profession and the requirements of this type job. I'd hate to steer you wrong. Can I show you the federal <a id="yui_3_16_0_1_1448651039271_100158" class="" href="http://www.bls.gov/ooh/">Occupational Outlook Handbook</a> website where we can find great descriptions of this type of job. You can use those descriptions and the job posting to help write your own resume/cover letter. (I coach them in locating <a id="yui_3_16_0_1_1448651039271_100158" class="" href="http://www.bls.gov/ooh/">Occupational Outlook Handbook</a>'s job descriptions to find key words.) <br></li><li id="yui_3_16_0_1_1448651039271_74001">(For patrons who have more time.) Do you know about our <span id="yui_3_16_0_1_1448651039271_85957" class="">Job & Career Accelerator (LearningExpress Library.) It has a resume builder and descriptions of numerous professions and job titles. You'll need to create a login. I can give you an overview. It's also great practice for online applications. <br></span></li><li id="yui_3_16_0_1_1448651039271_74001">(When a patron says, I just don't know what to write.) I have some great books on writing cover letters/writing resumes. There's a short section that asks questions that can help you brainstorm what's important to say and help you figure out the best way to say it. It also has examples of cover letters/resumes for dozens of profession. Let me get that book and show you those pages.(Show the section of the chapter, not the entire book so you don't overwhelm. <br></li><li id="yui_3_16_0_1_1448651039271_74001">We've been hearing from WorkSource and employers in the community that it's really important for job-seekers to to grow their written communication skills. There are free online tutorials that you can find on the library's website at <span id="yui_3_16_0_1_1448651039271_85957" class=""> LearningExpress Library, </span><span id="yui_3_16_0_1_1448651039271_85957" class="">at WorkSource website, <a id="yui_3_16_0_1_1448651039271_107239" class="edited-link-editor" href="http://www.gcflearnfree.org/career">GCFLearnFree.org</a>. </span></li></ul><br class="" id="yiv9857358860yui_3_16_0_1_1448646417960_22489" clear="none"><span class="" id="yiv9857358860yui_3_16_0_1_1448646417960_22491"></span><div class="" id="yui_3_16_0_1_1448651039271_66256" dir="ltr">-
Ask someone at Worksource Lincoln City office to give a 15-minute
presentation at a library staff meeting about their
services, such as reviewing cover letters and resumes. Maybe there's an
opportunity depending on your community needs for a partnership with
Worksource Oregon and the library?</div><div id="yui_3_16_0_1_1448651039271_176829" class="" dir="ltr"><br></div><div id="yui_3_16_0_1_1448651039271_176839" class="" dir="ltr">- When I'm in the 600s, I try to glance at the 650s so I'm aware of what cover letter, resume, etc. books are on the shelf. (I'm
big fan of the Knock 'em Dead job search books because it's easy to flip through and find things for patrons fast.) This might be a suggestion for your staff so they can feel confident in finding what patrons need quickly. <br></div><div id="yui_3_16_0_1_1448651039271_143547" class="" dir="ltr"><br></div><div id="yui_3_16_0_1_1448651039271_144572" class="" dir="ltr">- I'm spoiled at my system. we have <b id="yui_3_16_0_1_1448651039271_155632">BrainFuse's HelpNow</b> which besides Live Homework Help seven days a week, there is a writing workshop for adults where they can upload resumes and cover letters and get feedback. I'm a teen librarian and I love, love, love this database because it helps people of all ages be more successful. It may be worth investigating if you have a heavy demand for resume proofing and helping with homework.<br></div><div id="yui_3_16_0_1_1448651039271_79848" class="" dir="ltr"><br class="" id="yui_3_16_0_1_1448651039271_110334"></div><div id="yui_3_16_0_1_1448651039271_147501">I hope this is helpful. <br></div><div id="yui_3_16_0_1_1448651039271_159944"><br></div><div id="yui_3_16_0_1_1448651039271_160447">And to honor my library system's policy: These are my opinions and not my library systems or any of the publications I freelance for. :-) <br></div><div id="yui_3_16_0_1_1448651039271_171104"><br></div><div id="yui_3_16_0_1_1448651039271_171102">Best, <br></div><div id="yui_3_16_0_1_1448651039271_140863"><br></div><div id="yui_3_16_0_1_1448651039271_140865">Marta<br></div></div> <div class="yiv9857358860signature" id="yiv9857358860yui_3_16_0_1_1448646417960_17121"><div id="yiv9857358860yui_3_16_0_1_1448646417960_17120" style="color:rgb(0, 0, 0);font-size:16px;font-style:normal;background-color:transparent;"><font id="yiv9857358860yui_3_16_0_1_1448646417960_17119" size="4" face="garamond, new york, times, serif"><b id="yiv9857358860yui_3_16_0_1_1448646417960_17118">Marta Murvosh</b>, MLS<b><br clear="none"></b><font id="yiv9857358860yui_3_16_0_1_1448646417960_17123" size="2"><i id="yiv9857358860yui_3_16_0_1_1448646417960_17122">librarian and freelance writer<br clear="none"></i></font></font><font id="yiv9857358860yui_3_16_0_1_1448646417960_17222" size="2" face="garamond, new york, times, serif"><a rel="nofollow" shape="rect" id="yiv9857358860yui_3_16_0_1_1448646417960_17221" ymailto="mailto:murvosh@yahoo.com" target="_blank" href="mailto:murvosh@yahoo.com">murvosh@yahoo.com</a></font></div><div id="yiv9857358860yui_3_16_0_1_1448646417960_17124"><font id="yiv9857358860yui_3_16_0_1_1448646417960_17223" size="3" face="garamond, new york, times, serif"><font id="yiv9857358860yui_3_16_0_1_1448646417960_17225" size="2"><strong id="yiv9857358860yui_3_16_0_1_1448646417960_17224">360-610-9642 - 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</font></font></font></font><font id="yiv9857358860yui_3_16_0_1_1448646417960_17231" size="3" face="times new roman, new york, times, serif"><font id="yiv9857358860yui_3_16_0_1_1448646417960_17230" face="garamond, new york, times, serif"><font id="yiv9857358860yui_3_16_0_1_1448646417960_17229" size="2"><font id="yiv9857358860yui_3_16_0_1_1448646417960_17228" size="1" face="times new roman, new york, times, serif"><font id="yiv9857358860yui_3_16_0_1_1448646417960_17227" face="garamond, new york, times, serif"><a rel="nofollow" shape="rect" id="yiv9857358860yui_3_16_0_1_1448646417960_17226" target="_blank" href="http://murvosh.weebly.com/">Website</a></font></font></font></font><br clear="none"></font></div></div><div class="yiv9857358860" dir="ltr" id="yiv9857358860yui_3_16_0_1_1448649504536_2770"> <hr class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448649504536_3042" size="1"> <font class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448649504536_2838" size="2" face="Arial"> <b class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448646417960_17246"><span class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448646417960_17248" style="font-weight:bold;">From:</span></b> Tony <tony_greiner@hotmail.com><br class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448646417960_17250" clear="none"> <b class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448646417960_17252"><span class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448646417960_17254" style="font-weight:bold;">To:</span></b> "libs-or@listsmart.osl.state.or.us" <libs-or@listsmart.osl.state.or.us> <br class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448646417960_17256" clear="none"> <b class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448646417960_17258"><span class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448646417960_17260" style="font-weight:bold;">Sent:</span></b> Thursday, November 26, 2015 1:42 PM<br class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448646417960_17262" clear="none"> <b class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448646417960_17264"><span class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448646417960_17266" style="font-weight:bold;">Subject:</span></b> [Libs-Or] Drawing the Line between Reference and Advice<br class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448646417960_17268" clear="none"> </font> </div> <br class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448646417960_17270" clear="none"><div class="yiv9857358860" id="yiv9857358860">
<div class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448649504536_2842"><div class="yiv9857358860" dir="ltr" id="yiv9857358860yui_3_16_0_1_1448649504536_2841">Good
on your staff for doing what they can to help people! I don't
understand how a profession that says it will help people, and requires
(usually) a master's degree to get an entry level job can then turn
around and say "Don't proof-read papers for people who don't have your
level of education! Don't help someone get a job by critiquing their
resume! Don't give simple tax advice to someone who just needs a
1040-EZ! You don't have the education.<div class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448649504536_3041"><br class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448646417960_17276" clear="none"></div><div class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448646417960_17278">If you don't have the education to do that, you shouldn't be at a reference desk.</div><div class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448646417960_17280"><br class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448646417960_17282" clear="none"></div><div class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448649504536_3002">Tony the Radical<br class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448646417960_17285" clear="none"><div class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448649504536_3001"><br class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448646417960_17288" clear="none"><div class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448649504536_3000">Primo and Alma: Making WorldCat Local Look Good</div>**tony_greiner@hotmail.com**</div></div> </div></div>
</div><br class="yiv9857358860" id="yiv9857358860yui_3_16_0_1_1448646417960_17291" clear="none"><div dir="ltr" id="yiv9857358860yui_3_16_0_1_1448646417960_17292">_____________________________________________________</div><div> </div><div id="yiv9857358860yui_3_16_0_1_1448646417960_17127" style="font-family:times new roman, new york, times, serif;font-size:16px;"> <div id="yiv9857358860yui_3_16_0_1_1448646417960_17126" style="font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px;"> <div id="yui_3_16_0_1_1448651039271_20121" class="qtdSeparateBR"><br><br></div><div class="yiv9857358860yqt9679680143" id="yiv9857358860yqt43967"><div dir="ltr" id="yiv9857358860yui_3_16_0_1_1448646417960_17125"> <hr id="yui_3_16_0_1_1448651039271_20658" size="1"> <font id="yiv9857358860yui_3_16_0_1_1448646417960_17128" size="2" face="Arial"> <b><span style="font-weight:bold;">From:</span></b> Alan Cordle <acordle@pcc.edu><br clear="none"> <b id="yui_3_16_0_1_1448651039271_30690"><span id="yui_3_16_0_1_1448651039271_30689" style="font-weight:bold;">To:</span></b> Kirsten Brodbeck-Kenney <kbrodbeck-kenney@lincolncity.org> <br clear="none"><b><span style="font-weight:bold;">Cc:</span></b> "libs-or@listsmart.osl.state.or.us" <libs-or@listsmart.osl.state.or.us><br clear="none"> <b><span style="font-weight:bold;">Sent:</span></b> Tuesday, November 24, 2015 3:29 PM<br clear="none"> <b><span style="font-weight:bold;">Subject:</span></b> Re: [Libs-Or] Drawing the line between reference and advice<br clear="none"> </font> </div> <div class="yiv9857358860y_msg_container" id="yiv9857358860yui_3_16_0_1_1448646417960_17439"><br clear="none"><div id="yiv9857358860"><div id="yiv9857358860yui_3_16_0_1_1448646417960_17438"><div dir="ltr" id="yiv9857358860yui_3_16_0_1_1448646417960_17527">One convincing argument for both your staff and patrons might be that there are paid proofreading and resume writing services. Your staff can refer patrons to companies/individuals that provide them.</div><div class="yiv9857358860gmail_extra" id="yiv9857358860yui_3_16_0_1_1448646417960_17437"><br clear="none"><div class="yiv9857358860gmail_quote" id="yiv9857358860yui_3_16_0_1_1448646417960_17436">On Tue, Nov 24, 2015 at 3:11 PM, Kirsten Brodbeck-Kenney <span dir="ltr" id="yiv9857358860yui_3_16_0_1_1448646417960_18540"><<a rel="nofollow" shape="rect" id="yiv9857358860yui_3_16_0_1_1448646417960_18539" ymailto="mailto:kbrodbeck-kenney@lincolncity.org" target="_blank" href="mailto:kbrodbeck-kenney@lincolncity.org">kbrodbeck-kenney@lincolncity.org</a>></span> wrote:<br clear="none"><blockquote class="yiv9857358860gmail_quote" id="yiv9857358860yui_3_16_0_1_1448646417960_17435" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div class="yiv9857358860qtdSeparateBR" id="yiv9857358860yui_3_16_0_1_1448646417960_17434"><br clear="none"><br clear="none"></div><div class="yiv9857358860yqt6624608846" id="yiv9857358860yqt52332"><div id="yiv9857358860yui_3_16_0_1_1448646417960_17442" style="font:10pt/normal Segoe UI;margin:16px 16px 4px;font-size-adjust:none;font-stretch:normal;"><div id="yiv9857358860yui_3_16_0_1_1448646417960_17441"><div id="yiv9857358860yui_3_16_0_1_1448646417960_17440">Thea, this is super helpful! I don't know why it didn't occur to me that others would cover this in their Reference Services policies. I think your idea to develop a policy and then have staff practice making judgment calls is a great idea.</div><span id="yiv9857358860yui_3_16_0_1_1448646417960_17444" style="padding-right:0px;padding-left:0px;margin-bottom:5px;display:block;"><span id="yiv9857358860yui_3_16_0_1_1448646417960_17443" style="display:block;"><br clear="none"><span style="font-size:10pt;display:inline-block;word-wrap:normal;"></span></span></span><div id="yiv9857358860yui_3_16_0_1_1448646417960_17447">
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<div id="yiv9857358860yui_3_16_0_1_1448646417960_17448"><a rel="nofollow" shape="rect" id="yiv9857358860yui_3_16_0_1_1448646417960_17522" target="_blank" href="http://www.driftwoodlib.org/"><font id="yiv9857358860yui_3_16_0_1_1448646417960_17521" size="2" face="Tahoma, sans-serif">www.driftwoodlib.org</font></a></div></div><span id="yiv9857358860yui_3_16_0_1_1448646417960_17523" style="margin-bottom:5px;display:block;"> </span><div id="yiv9857358860yui_3_16_0_1_1448646417960_17453"><span id="yiv9857358860yui_3_16_0_1_1448646417960_17456">>>> EVENSTAD Thea <<a rel="nofollow" shape="rect" id="yiv9857358860yui_3_16_0_1_1448646417960_17524" ymailto="mailto:tevenstad@springfield-or.gov" target="_blank" href="mailto:tevenstad@springfield-or.gov">tevenstad@springfield-or.gov</a>> 11/24/2015 1:15 PM >>><br clear="none"></span><div id="yiv9857358860yui_3_16_0_1_1448646417960_17452"><div id="yiv9857358860yui_3_16_0_1_1448646417960_17451"><div class="yiv9857358860MsoNormal" id="yiv9857358860yui_3_16_0_1_1448646417960_17455"><span style="color:rgb(31,73,125);">Hi Kristen,<u></u><u></u><u></u></span></div><div class="yiv9857358860MsoNormal" id="yiv9857358860yui_3_16_0_1_1448646417960_17454"><span style="color:rgb(31,73,125);"><u></u> <u></u></span></div><div class="yiv9857358860MsoNormal" id="yiv9857358860yui_3_16_0_1_1448646417960_17450"><span id="yiv9857358860yui_3_16_0_1_1448646417960_17449" style="color:rgb(31,73,125);">What an interesting question! I’m not sure if you’ve found some helpful information yet. <u></u><u></u></span></div><div id="yui_3_16_0_1_1448651039271_111739" class="yiv9857358860MsoNormal"><span style="color:rgb(31,73,125);"><u></u> <u></u></span></div><div id="yui_3_16_0_1_1448651039271_60285" class="yiv9857358860MsoNormal"><span id="yui_3_16_0_1_1448651039271_60284" style="color:rgb(31,73,125);">I found that Rutgers <a id="yui_3_16_0_1_1448651039271_60287" rel="nofollow" shape="rect" target="_blank" href="http://www.libraries.rutgers.edu/public_service_policies/pspm_02_reference_information_service">Reference and Information Service page</a> includes “Service Definitions” that describe what reference service is at their institution and their “Service Limitations” have some good ways of differentiating between reference service and not-reference service, specifically:<u></u><u></u></span></div><div id="yui_3_16_0_1_1448651039271_20128"><span style="color:rgb(31,73,125);font-family:Symbol;font-size:11pt;"><span>·<span style="font:7pt/normal;"> </span></span></span><b id="yui_3_16_0_1_1448651039271_60291"><span id="yui_3_16_0_1_1448651039271_60290" style="color:rgb(31,73,125);">“Legal, Medical, or Pharmaceutical Advice</span></b><span id="yui_3_16_0_1_1448651039271_111746" style="color:rgb(31,73,125);"> - The Libraries cannot provide legal, medical, or pharmaceutical advice in response to reference queries. Specific information may be read from manuals, but in most circumstances users will be referred to sources of information from which to draw conclusions.<u></u><u></u></span></div><div id="yui_3_16_0_1_1448651039271_13451"><span style="color:rgb(31,73,125);font-family:Symbol;font-size:11pt;"><span>·<span style="font:7pt/normal;"> </span></span></span><b><span style="color:rgb(31,73,125);">Commercial Products and/or Services</span></b><span style="color:rgb(31,73,125);"> - The Libraries will not provide recommendations on commercial products and/or services in response to queries but will refer users to sources of information on these topics.”<u></u><u></u></span></div><div id="yui_3_16_0_1_1448651039271_13454" class="yiv9857358860MsoNormal"><span style="color:rgb(31,73,125);"><u></u> <u></u></span></div><div id="yui_3_16_0_1_1448651039271_60294" class="yiv9857358860MsoNormal"><span id="yui_3_16_0_1_1448651039271_60293" style="color:rgb(31,73,125);">Similarly, Aurora Public Library provides a <a rel="nofollow" shape="rect" target="_blank" href="http://www.aurorapubliclibrary.org/about-the-library/policies/reference-services-policy/">Reference Services Policy</a> that states:<u></u><u></u></span></div><div id="yui_3_16_0_1_1448651039271_111742"><span style="color:rgb(31,73,125);font-family:Symbol;font-size:11pt;"><span>·<span style="font:7pt/normal;"> </span></span></span><span id="yui_3_16_0_1_1448651039271_111741" style="color:rgb(31,73,125);">Staff will offer their best professional opinion when providing reader’s advisory service or recommending the best source to answer a question. Staff will not give opinions, advice, or interpretation of information beyond the scope of their expertise and training in library reference work.<u></u><u></u></span></div><div id="yui_3_16_0_1_1448651039271_60296" class="yiv9857358860MsoNormal"><span style="color:rgb(31,73,125);"><u></u> <u></u></span></div><div id="yui_3_16_0_1_1448651039271_111751" class="yiv9857358860MsoNormal"><span id="yui_3_16_0_1_1448651039271_111750" style="color:rgb(31,73,125);">I also think the Answerland guidelines for <a rel="nofollow" shape="rect" target="_blank" href="https://www.answerland.org/help/crisis-calls">Crisis Calls</a> may be helpful, specifically these two points:<u></u><u></u></span></div><div id="yui_3_16_0_1_1448651039271_111745"><span style="color:rgb(31,73,125);font-family:Symbol;font-size:11pt;"><span>·<span style="font:7pt/normal;"> </span></span></span><span id="yui_3_16_0_1_1448651039271_111744" style="color:rgb(31,73,125);">“If the question is personal, refer the patron to an appropriate hotline. As librarians, we don’t have the necessary training to assist a patron in crisis, but we can find resources that will help. Links for hotline resources are listed below.<u></u><u></u></span></div><div id="yui_3_16_0_1_1448651039271_111754"><span style="color:rgb(31,73,125);font-family:Symbol;font-size:11pt;"><span>·<span style="font:7pt/normal;"> </span></span></span><span id="yui_3_16_0_1_1448651039271_111756" style="color:rgb(31,73,125);">Strike a balance between professional behavior and supportive behavior. If the patron is in trouble, we want to be friendly, supportive, and approachable, as with all of our patrons. However, remain professional and give resources rather than advice.”<u></u><u></u></span></div><div id="yui_3_16_0_1_1448651039271_60355" class="yiv9857358860MsoNormal"><span style="color:rgb(31,73,125);"><u></u> <u></u></span></div><div id="yui_3_16_0_1_1448651039271_60358" class="yiv9857358860MsoNormal"><span id="yui_3_16_0_1_1448651039271_60357" style="color:rgb(31,73,125);">Maybe you could develop your own Reference Service Policy for your library, then develop a training where your staff are given scenarios and have to decide whether or not what the patron is asking falls within the scope of your reference service, as identified by the policy.<u></u><u></u></span></div><div class="yiv9857358860MsoNormal"><span style="color:rgb(31,73,125);"><u></u> <u></u></span></div><div class="yiv9857358860MsoNormal"><span style="color:rgb(31,73,125);">Hope this helps!<u></u><u></u></span></div><div id="yui_3_16_0_1_1448651039271_60299" class="yiv9857358860MsoNormal"><span style="color:rgb(31,73,125);"><u></u> <u></u></span></div><div id="yui_3_16_0_1_1448651039271_60301" class="yiv9857358860MsoNormal"><span style="color:rgb(31,73,125);">-Thea<u></u><u></u></span></div><div id="yui_3_16_0_1_1448651039271_60361" class="yiv9857358860MsoNormal"><span style="color:rgb(31,73,125);"><u></u> <u></u></span></div><div id="yui_3_16_0_1_1448651039271_13456" class="yiv9857358860MsoNormal"><span style="color:rgb(31,73,125);">Thea Evenstad<u></u><u></u></span></div><div class="yiv9857358860MsoNormal"><span style="color:rgb(31,73,125);">Librarian and Arts Commission Liaison<u></u><u></u></span></div><div class="yiv9857358860MsoNormal"><span style="color:rgb(31,73,125);">Springfield Public Library<u></u><u></u></span></div><div id="yui_3_16_0_1_1448651039271_13459" class="yiv9857358860MsoNormal"><span style="color:rgb(31,73,125);">225 5<sup>th</sup> St<u></u><u></u></span></div><div class="yiv9857358860MsoNormal"><span style="color:rgb(31,73,125);">Springfield, OR 97477<u></u><u></u></span></div><div class="yiv9857358860MsoNormal"><span style="color:rgb(31,73,125);"><a href="" rel="nofollow" shape="rect">541-726-2238</a><u></u><u></u></span></div><div class="yiv9857358860MsoNormal"><span style="color:rgb(31,73,125);"><a rel="nofollow" shape="rect" ymailto="mailto:tevenstad@springfield-or.gov" target="_blank" href="mailto:tevenstad@springfield-or.gov"><span style="color:blue;">tevenstad@springfield-or.gov</span></a><u></u><u></u></span></div><div class="yiv9857358860MsoNormal"><span style="color:rgb(31,73,125);"><u></u> <u></u></span></div><div class="yiv9857358860MsoNormal"><span style="color:rgb(31,73,125);"><u></u> <u></u></span></div><div class="yiv9857358860MsoNormal"><span style="color:rgb(31,73,125);"><u></u> <u></u></span></div><div class="yiv9857358860MsoNormal"><span style="color:rgb(31,73,125);"><u></u> <u></u></span></div><div id="yui_3_16_0_1_1448651039271_60307"><div id="yui_3_16_0_1_1448651039271_60306" style="border-width:1pt medium medium;border-style:solid none none;border-color:rgb(181,196,223) currentColor currentColor;padding:3pt 0in 0in;"><div id="yui_3_16_0_1_1448651039271_60305" class="yiv9857358860MsoNormal"><b><span style="">From:</span></b><span id="yui_3_16_0_1_1448651039271_60304" style=""> Libs-Or [mailto:<a id="yui_3_16_0_1_1448651039271_60350" rel="nofollow" shape="rect" ymailto="mailto:libs-or-bounces@listsmart.osl.state.or.us" target="_blank" href="mailto:libs-or-bounces@listsmart.osl.state.or.us">libs-or-bounces@listsmart.osl.state.or.us</a>] <b>On Behalf Of </b>Kirsten Brodbeck-Kenney<br clear="none"><b>Sent:</b> Monday, November 23, 2015 3:04 PM<br clear="none"><b>To:</b> <a id="yui_3_16_0_1_1448651039271_60352" rel="nofollow" shape="rect" ymailto="mailto:libs-or@listsmart.osl.state.or.us" target="_blank" href="mailto:libs-or@listsmart.osl.state.or.us">libs-or@listsmart.osl.state.or.us</a><br clear="none"><b>Subject:</b> [Libs-Or] Drawing the line between reference and advice<u></u><u></u></span></div></div></div><div id="yui_3_16_0_1_1448651039271_60312" class="yiv9857358860MsoNormal"><u></u> <u></u></div><div id="yui_3_16_0_1_1448651039271_13460" class="yiv9857358860MsoNormal" style="margin-bottom:12pt;"><span id="yui_3_16_0_1_1448651039271_60310" style="">I'm wondering if anyone has any good resources for staff training, or even good rules of thumb, for drawing a line between reference and advice. For example, I've recently had some staff members get drawn into proofreading papers, giving advice on resume wording, offering to read and critique cover letters, and items of that nature. I feel that one-on-one resume advice or proofreading/critiquing a paper crosses a line, much like giving medical advice or tax advice, but I'm finding it a bit hard to articulate to staff, other than to remind them that our job is to offer resources so that people can learn to do things themselves. Thoughts? Advice?<u></u><u></u></span></div><div id="yui_3_16_0_1_1448651039271_13466"><div id="yui_3_16_0_1_1448651039271_13465"><div id="yui_3_16_0_1_1448651039271_60316"><div id="yui_3_16_0_1_1448651039271_60315" class="yiv9857358860MsoNormal"><span id="yui_3_16_0_1_1448651039271_60318" style="">Kirsten Brodbeck-Kenney, MLIS</span><span style=""><u></u><u></u></span></div></div><div id="yui_3_16_0_1_1448651039271_60321"><div id="yui_3_16_0_1_1448651039271_60320" class="yiv9857358860MsoNormal"><span style="">Library Director</span><span style=""><u></u><u></u></span></div></div><div id="yui_3_16_0_1_1448651039271_60332"><div id="yui_3_16_0_1_1448651039271_60331" class="yiv9857358860MsoNormal"><span style="">Driftwood Public Library</span><span style=""><u></u><u></u></span></div></div><div id="yui_3_16_0_1_1448651039271_13473"><div id="yui_3_16_0_1_1448651039271_13472" class="yiv9857358860MsoNormal"><span id="yui_3_16_0_1_1448651039271_60328" style="">801 SW Hwy 101, #201</span><span style=""><u></u><u></u></span></div></div><div id="yui_3_16_0_1_1448651039271_13464"><div id="yui_3_16_0_1_1448651039271_13463" class="yiv9857358860MsoNormal"><span id="yui_3_16_0_1_1448651039271_60323" style="">Lincoln City, OR 97367</span><span style=""><u></u><u></u></span></div></div><div id="yui_3_16_0_1_1448651039271_13476"><div id="yui_3_16_0_1_1448651039271_13475" class="yiv9857358860MsoNormal"><span id="yui_3_16_0_1_1448651039271_60326" style=""><a href="" id="yui_3_16_0_1_1448651039271_60325" rel="nofollow" shape="rect">541-996-1251</a> (desk)</span><span style=""><u></u><u></u></span></div></div><div id="yui_3_16_0_1_1448651039271_60336"><div id="yui_3_16_0_1_1448651039271_60335" class="yiv9857358860MsoNormal"><span style=""><a href="" rel="nofollow" shape="rect">541-996-1262</a> (fax)</span><span style=""><u></u><u></u></span></div></div><div><div class="yiv9857358860MsoNormal"><span style=""><a rel="nofollow" shape="rect" target="_blank" href="http://www.driftwoodlib.org/"><span style="">www.driftwoodlib.org</span></a><u></u><u></u></span></div></div></div></div><div id="yui_3_16_0_1_1448651039271_60338" class="yiv9857358860MsoNormal"><span style=""><u></u> <u></u></span></div></div>
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<br clear="none"></blockquote></div><br clear="none"><br clear="all"><div><br clear="none"></div>-- <br clear="none"><div class="yiv9857358860gmail_signature"><div dir="ltr">Alan Cordle</div></div>
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