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<meta content="IE=edge" http-equiv="X-UA-Compatible"><style></style></head><body style="font: 10pt/normal Segoe UI; margin: 16px 16px 4px; font-size-adjust: none; font-stretch: normal;"><div id="GroupWiseSection_1452125007000_kbrodbeck-kenney@lincolncity.org_34A482E0159F0000B064FE20A80C1B6E_" class="GroupWiseMessageBody"><div>This is essentially our policy, as well. We also have a policy that we don't handle patrons' devices; we'll verbally walk them through the process, but we don't touch anything. </div><span style="padding-right: 0px; padding-left: 0px; margin-bottom: 5px; display: block;" id="GWSignatureSent"><span style="display: block;"><br><span style="font-size: 10pt; display: inline-block; word-wrap: normal;"><div>
<div><font face="Tahoma, sans-serif"><font size="2"><font face="Tahoma, sans-serif">Kirsten</font> Brodbeck-Kenney, MLIS</font></font></div>
<div><font size="2" face="Tahoma, sans-serif">Library Director</font></div>
<div><font size="2" face="Tahoma, sans-serif">Driftwood Public Library</font></div>
<div><font size="2" face="Tahoma, sans-serif">801 SW Hwy 101, #201</font></div>
<div><font size="2" face="Tahoma, sans-serif">Lincoln City, OR 97367</font></div>
<div><font size="2" face="Tahoma, sans-serif">541-996-1251 (desk)</font></div>
<div><font size="2" face="Tahoma, sans-serif">541-996-1262 (fax)</font></div>
<div><a href="http://www.driftwoodlib.org/"><font size="2" face="Tahoma, sans-serif">www.driftwoodlib.org</font></a></div></div></span></span></span><span style="margin-bottom: 5px; display: block;"> </span><div id="GroupWiseSection_1452124459000_Charles.Dunham@corvallisoregon.gov" class="GroupWiseMessageBody"><span class="GroupwiseReplyHeader">>>> "Dunham, Charles" <Charles.Dunham@corvallisoregon.gov> 1/6/2016 3:54 PM >>><br></span><div>
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<div class="MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "Calibri","sans-serif"; font-size: 11pt;'>We only offer technology help related to library services. We stray over the line sometimes, but this policy prevents us from going down a troubleshooting
black hole.</span></div>
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<div class="MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "Calibri","sans-serif"; font-size: 11pt;'>Charles Dunham</span></div>
<div class="MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "Calibri","sans-serif"; font-size: 11pt;'>541 766-6965</span></div>
<div class="MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "Calibri","sans-serif"; font-size: 11pt;'>Adult Services Librarian</span></div>
<div class="MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "Calibri","sans-serif"; font-size: 11pt;'><a href="http://cbcpl.net/"><span style="color: blue;">Corvallis-Benton County Public Library</span></a></span></div>
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<div class="MsoNormal"><b><span style='font-family: "Tahoma","sans-serif"; font-size: 10pt;'>From:</span></b><span style='font-family: "Tahoma","sans-serif"; font-size: 10pt;'> Libs-Or [mailto:libs-or-bounces@listsmart.osl.state.or.us]
<b>On Behalf Of </b>Aaron Novinger<br>
<b>Sent:</b> Wednesday, January 06, 2016 3:48 PM<br>
<b>To:</b> libs-or@listsmart.osl.state.or.us<br>
<b>Subject:</b> [Libs-Or] Technology Assistance - How much is too much?</span></div>
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<div style="margin-bottom: 12pt;" class="MsoNormal">Hello!<br>
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When helping patrons with technology, where do you draw the line? Does your library have a policy, or does each staff member set their own limits?<br>
<br>
Showing them how to download and use e-book apps is one thing, but what about things like...<br>
<br>
installing free software, such as Adobe reader or an anti-virus?<br>
walking them through system updates?<br>
transferring pics from phone/tablet to cloud storage?<br>
<br>
We're trying to teach them to fish, and there is a reason they aren't going to Geek Squad; however, complaints and perhaps liability issues could surface when working with patrons on their devices.<br>
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Do you set time limits, tell the patron you're "hands-off" prior to helping them, and is the service they receive consistent from staff member to staff member?<br>
<br>
Looking forward to any advice you have. <br>
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Thank you,</div>
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<div class="MsoNormal">Aaron<br clear="all">
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<div style="margin: 0in 0in 0pt;"><span style="color: rgb(31, 73, 125);">Aaron K. Novinger, SLIM '14</span></div>
<div style="margin: 0in 0in 0pt;"><i><span style="color: rgb(31, 73, 125); font-size: 10pt;">Emporia State University</span></i><span style="color: rgb(31, 73, 125); font-size: 10pt;">,
<i>Oregon Campus</i></span></div>
<div style="margin: 0in 0in 0pt;"><span style="color: rgb(31, 73, 125); font-size: 10pt;"><a href="mailto:anovinge@g.emporia.edu" target="_blank">anovinge@g.emporia.edu</a></span></div>
<div style="margin: 0in 0in 0pt;"><a href="mailto:anovinge@g.emporia.edu" target="_blank"><br>
</a><img id="_x0000_i1025" border="0" alt="Please consider the environment before printing" src="cid:EMWZZPOYDEEG.signature-1.gif" width="200" height="8"></div>
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