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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">At Crook County Library, we have a 15-minute rule for all reference and technology questions. If the problem can’t be solved in the time limit or it’s obviously
something we don’t have the ability to solve, we refer the patron to tech support for their particular device.<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Libs-Or [mailto:libs-or-bounces@listsmart.osl.state.or.us]
<b>On Behalf Of </b>Kirsten Brodbeck-Kenney<br>
<b>Sent:</b> Wednesday, January 06, 2016 4:05 PM<br>
<b>To:</b> libs-or@listsmart.osl.state.or.us<br>
<b>Subject:</b> Re: [Libs-Or] Technology Assistance - How much is too much?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<div id="GroupWiseSection_1452125007000_kbrodbeck-kenney@lincolncity.org_34A482E0159F0000B064FE20A80C1B6E_">
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<p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif"">This is essentially our policy, as well. We also have a policy that we don't handle patrons' devices; we'll verbally walk them through
the process, but we don't touch anything. <o:p></o:p></span></p>
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<o:p></o:p></span></p>
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<span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Kirsten Brodbeck-Kenney, MLIS</span><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><o:p></o:p></span></p>
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<span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Library Director</span><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><o:p></o:p></span></p>
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<span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Driftwood Public Library</span><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><o:p></o:p></span></p>
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<span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">801 SW Hwy 101, #201</span><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><o:p></o:p></span></p>
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<span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Lincoln City, OR 97367</span><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><o:p></o:p></span></p>
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<span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">541-996-1251 (desk)</span><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><o:p></o:p></span></p>
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<span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">541-996-1262 (fax)</span><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><o:p></o:p></span></p>
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<span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><a href="http://www.driftwoodlib.org/"><span style="font-family:"Tahoma","sans-serif"">www.driftwoodlib.org</span></a><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""> <o:p></o:p></span></p>
<div id="GroupWiseSection_1452124459000_Charles.Dunham@corvallisoregon.gov">
<p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt"><span class="groupwisereplyheader"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif"">>>> "Dunham, Charles" <<a href="mailto:Charles.Dunham@corvallisoregon.gov">Charles.Dunham@corvallisoregon.gov</a>>
1/6/2016 3:54 PM >>></span></span><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">We only offer technology help related to library services. We stray over the line sometimes, but this policy prevents
us from going down a troubleshooting black hole.</span><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Charles Dunham</span><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">541 766-6965</span><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Adult Services Librarian</span><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://cbcpl.net/">Corvallis-Benton County Public Library</a></span><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Libs-Or [<a href="mailto:libs-or-bounces@listsmart.osl.state.or.us">mailto:libs-or-bounces@listsmart.osl.state.or.us</a>]
<b>On Behalf Of </b>Aaron Novinger<br>
<b>Sent:</b> Wednesday, January 06, 2016 3:48 PM<br>
<b>To:</b> <a href="mailto:libs-or@listsmart.osl.state.or.us">libs-or@listsmart.osl.state.or.us</a><br>
<b>Subject:</b> [Libs-Or] Technology Assistance - How much is too much?</span><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif"">Hello!<br>
<br>
When helping patrons with technology, where do you draw the line? Does your library have a policy, or does each staff member set their own limits?<br>
<br>
Showing them how to download and use e-book apps is one thing, but what about things like...<br>
<br>
installing free software, such as Adobe reader or an anti-virus?<br>
walking them through system updates?<br>
transferring pics from phone/tablet to cloud storage?<br>
<br>
We're trying to teach them to fish, and there is a reason they aren't going to Geek Squad; however, complaints and perhaps liability issues could surface when working with patrons on their devices.<br>
<br>
Do you set time limits, tell the patron you're "hands-off" prior to helping them, and is the service they receive consistent from staff member to staff member?<br>
<br>
Looking forward to any advice you have. <br>
<br>
Thank you,<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif"">Aaron<br clear="all">
<o:p></o:p></span></p>
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-- <o:p></o:p></span></p>
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<p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif";color:#1F497D">Aaron K. Novinger, SLIM '14</span><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt"><i><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif";color:#1F497D">Emporia State University</span></i><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif";color:#1F497D">,
<i>Oregon Campus</i></span><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif";color:#1F497D"><a href="mailto:anovinge@g.emporia.edu" target="_blank">anovinge@g.emporia.edu</a></span><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><a href="mailto:anovinge@g.emporia.edu" target="_blank"><br>
</a><img border="0" width="200" height="8" id="_x0000_i1025" src="cid:image001.png@01D1489D.F87493F0" alt="Please consider the environment before printing"><o:p></o:p></span></p>
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