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<p class="MsoNormal">Hi all –<o:p></o:p></p>
<p class="MsoNormal"> This is great information that Arlene sent out about surveys, but I noticed that this page doesn’t cover anything about reliability of surveys. I found this great explanation here:
<a href="https://www.isixsigma.com/methodology/voc-customer-focus/how-to-avoid-the-evils-within-customer-satisfaction-surveys/">
https://www.isixsigma.com/methodology/voc-customer-focus/how-to-avoid-the-evils-within-customer-satisfaction-surveys/</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i>“</i><i>In addition, most surveys exhibit poor repeatability. When survey recipients are given the exact same survey questions multiple times, there are often differences in their responses. Surveys rarely pass a
<a href="http://www.isixsigma.com/tools-templates/measurement-systems-analysis-msa-gage-rr/making-sense-attribute-gage-rr-calculations/">
<b><span style="color:#419103;text-decoration:none">basic gage R&R (repeatability and reproducibility)</span></b></a> assessment. Because of these factors, surveys should be considered noisy (and biased) measurement systems – their results cannot be interpreted
with the same precision and discernment as data that is produced by a physical measurement gauge.”<o:p></o:p></i></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:Helvetica"><o:p> </o:p></span></p>
<p class="MsoNormal">I know that one advantage of something like Libqual is that the survey is both valid and reliable.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">-Brooke<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">——————————————————————<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;color:black">M. Brooke Robertshaw, PhD</span></b><span style="font-size:10.5pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">Assistant Professor & Assessment Librarian<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">Oregon State University Libraries & Press<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">121 The Valley Library<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">Corvallis, OR 97331<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">Office: (541) 737-1780<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">Mobile: (541) 870-6136<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;color:black">brooke.robertshaw@oregonstate.edu</span></b><span style="font-size:10.5pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">——————————————————————<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">“Numbers have life; they’re not just symbols on paper.” ~Shakuntala Devi<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="color:black">From: </span></b><span style="color:black">Libs-Or <libs-or-bounces@listsmart.osl.state.or.us> on behalf of Arlene Weible <arlene.weible@state.or.us><br>
<b>Date: </b>Tuesday, October 11, 2016 at 11:49 AM<br>
<b>To: </b>Abigail Elder <aelder@beavertonoregon.gov>, "Libs-Or (libs-or@listsmart.osl.state.or.us)" <libs-or@listsmart.osl.state.or.us><br>
<b>Subject: </b>Re: [Libs-Or] seeking satisfaction surveys</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Times New Roman""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Colorado’s Library Research Service provides a great overview of how to do library user/satisfaction surveys:
<a href="https://www.lrs.org/library-user-surveys-on-the-web/">https://www.lrs.org/library-user-surveys-on-the-web/</a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Included are templates for short, medium, and long surveys.
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Arlene Weible, MLS</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Electronic Services Consultant</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Oregon Federal Regional Depository Coordinator</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Library Support and Development Services</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Oregon State Library</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">250 Winter St NE</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Salem OR, 97301</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">503-378-5020</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:arlene.weible@state.or.us">arlene.weible@state.or.us</a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="http://oregon.gov/osl/ld/">http://oregon.gov/osl/ld/</a>
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<p class="MsoNormal"><span style="color:#1F497D">FOLLOW US: </span><a href="https://www.facebook.com/ORLibSupport"><span style="color:#1F497D;text-decoration:none"><img border="0" width="21" height="21" id="Picture_x005f_x0020_1" src="cid:image001.png@01D223B6.C1692840" alt="acebookSmall.png"></span></a><span style="color:#1F497D"> </span><a href="http://osl-lis.blogspot.com/"><span style="color:#1F497D;text-decoration:none"><img border="0" width="24" height="24" id="yui_3_5_1_4_1421884432920_794" src="cid:image002.jpg@01D223B6.C1692840" alt="ttp://www.thewwwblog.com/images/blogger-logo.jpg"></span></a><span style="font-size:8.0pt;font-family:Verdana;color:#002163"> </span><a href="https://twitter.com/orlibsupport"><span style="color:#1F497D;text-decoration:none"><img border="0" width="24" height="24" id="Picture_x005f_x0020_3" src="cid:image003.gif@01D223B6.C1692840" alt="ttp://www.aethlonmedical.com/assets/001/5130.png"></span></a><span style="color:#1F497D">
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<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Libs-Or [mailto:libs-or-bounces@listsmart.osl.state.or.us]
<b>On Behalf Of </b>Abigail Elder<br>
<b>Sent:</b> Sunday, October 09, 2016 2:56 PM<br>
<b>To:</b> Libs-Or (libs-or@listsmart.osl.state.or.us) <libs-or@listsmart.osl.state.or.us><br>
<b>Subject:</b> [Libs-Or] seeking satisfaction surveys<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Hello! As part of our strategic plan, we will be doing a number of surveys in the coming years. Our first priority is a general satisfaction survey that we will conduct on a regular basis.
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Do you have an annual survey that you have found useful? I’d appreciate your questions, methodology, what you did with the data, and any advice you might have for someone doing this for the first time.
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Thank you!<br>
-abigail<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic"">Abigail Elder, Director</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic"">Beaverton City Library
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic"">12375 SW Fifth Street| Beaverton, Oregon 97005</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic"">office: 503.526.3705 | cell/text: 503.707.9351</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic""><a href="mailto:aelder@BeavertonOregon.gov">aelder@BeavertonOregon.gov</a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic""><a href="http://www.BeavertonLibrary.org">www.BeavertonLibrary.org</a> | @beavertonlib</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman"">PUBLIC RECORDS LAW DISCLOSURE<br>
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This e-mail is a public record of the City of Beaverton and is subject to public disclosure unless exempt from disclosure under Oregon Public Records Law. This email is subject to the State Retention Schedule.</span><o:p></o:p></p>
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