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<p class="MsoNormal">The following new title is available for interlibrary loan from the Oregon State Library. If you would like to request this or other materials from the Oregon State Library please use your library's established interlibrary loan process
(e.g. OCLC or ALA request form). Otherwise, send your full name, the name of your library, complete title information, shipping address, and a phone number to the document delivery department at
<a href="mailto:library.request@state.or.us">library.request@state.or.us</a>.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://3.bp.blogspot.com/-s_Wr_2xScRk/WEstvM8Jv0I/AAAAAAAAAy0/3NCf3Gvj7goMuu8XlS7NrP_BwFmCErbSACLcB/s1600/EffectiveDifficultConversationsBookCover.jpg"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:blue;text-decoration:none"><img border="0" width="123" height="185" id="Picture_x0020_5" src="cid:image007.jpg@01D2522A.FA35CE60" alt="https://3.bp.blogspot.com/-s_Wr_2xScRk/WEstvM8Jv0I/AAAAAAAAAy0/3NCf3Gvj7goMuu8XlS7NrP_BwFmCErbSACLcB/s1600/EffectiveDifficultConversationsBookCover.jpg"></span></a><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Soehner, C. B., & Darling, A. (2017).
<b><i><span style="color:#BF9000">Effective Difficult Conversations: A Step-by-Step Guide</span></i></b>. Chicago, IL: ALA Editions.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><br>
In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings,
resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves
and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to<o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:12.0pt;font-family:"Times New Roman",serif">proactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:12.0pt;font-family:"Times New Roman",serif">prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:12.0pt;font-family:"Times New Roman",serif">diffuse volatile emotions by maintaining a calm, measured approach; and<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:12.0pt;font-family:"Times New Roman",serif">follow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change
and conflicts in the library workplace.<br>
<br>
(Book description)<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you would like to request this or other materials from the Oregon State Library please use your library's established interlibrary loan process (e.g. OCLC or ALA request form). Otherwise, send your full name, the name of your library,
complete title information, shipping address, and a phone number to the document delivery department at
<a href="mailto:library.request@state.or.us">library.request@state.or.us</a> or (fax) 503-588-7119. Items will be checked out to your library, not to you personally, for 4 weeks (print materials) or 2 weeks (videos). Materials will be delivered via mail or
Orbis Cascade Alliance Courier, and you may return them the same way. Normally a single copy is purchased and is loaned on a first-come-first-serve basis. You may be put on a hold list for several weeks. Thank you for your patience.<o:p></o:p></p>
<p class="MsoNormal"><br>
Most library staff are able to use their library’s interlibrary loan service to borrow professional development material. However, if you do not have access to these services or are not currently affiliated with a library, please contact me (<a href="mailto:katie.anderson@state.or.us">katie.anderson@state.or.us</a>)
to discuss alternative options for borrowing the material. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Be sure to check out our <a href="http://osl-lis.blogspot.com/">
Library and Information Science (LIS) blog</a> to discover the most recent additions to our LIS collection and search our
<a href="https://ccrls.ent.sirsi.net/client/en_US/oslpublic">catalog</a> for our complete holdings. The library science collection is meant to support the whole Oregon library community. Library Development welcomes your suggestions for acquisitions – see the
blog for an input form or email us! <br>
<br>
This collection is supported in whole by the Institute of Museum and Library Services through the Library Services and Technology Act, administered by the Oregon State Library.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;color:black">Katie Anderson, MLS, Youth Services Consultant
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;color:black"><a href="http://www.oregon.gov/osl/LD/pages/index.aspx"><span style="color:blue">Library Support and Development Services</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;color:black">Oregon State Library, 250 Winter St. NE, Salem, OR 97301<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;color:black"><a href="mailto:katie.anderson@state.or.us"><span style="color:blue">katie.anderson@state.or.us</span></a>, 503-378-2528<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://www.facebook.com/ORLibSupport"><span style="color:#1F497D;text-decoration:none"><img border="0" width="24" height="24" id="Picture_x0020_1" src="cid:image003.png@01D2522A.F7AB52F0" alt="cid:image004.png@01D0358C.4523C4D0"></span></a><span style="color:#1F497D">
</span><a href="http://osl-lis.blogspot.com/"><span style="color:#1F497D;text-decoration:none"><img border="0" width="24" height="24" id="Picture_x0020_2" src="cid:image004.jpg@01D2522A.F7AB52F0" alt="http://www.thewwwblog.com/images/blogger-logo.jpg"></span></a><span style="color:#1F497D"> </span><a href="https://twitter.com/orlibsupport"><span style="color:#1F497D;text-decoration:none"><img border="0" width="24" height="24" id="Picture_x0020_3" src="cid:image005.gif@01D2522A.F7AB52F0" alt="http://www.aethlonmedical.com/assets/001/5130.png"></span></a><span style="color:#1F497D">
</span><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:#002163"> </span><a href="http://www.oregon.gov/OSL/LD/Pages/index.aspx"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:#1659D8;text-decoration:none"><img border="0" width="99" height="38" id="Picture_x0020_4" src="cid:image006.jpg@01D2522A.F7AB52F0" alt="Picture"></span></a><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:#002163"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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