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<p class="MsoNormal">Greetings!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Both of these free webinars look to valuable and timely, so save the date and plan on attending one or both!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Wednesday, January 11, 2017<o:p></o:p></b></p>
<p class="MsoNormal"><b>12:00 -1:00 pm Pacific Time</b><o:p></o:p></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b><a href="http://click.e.oclc.org/?qs=a8f7242fcb7567a8725b09ef33611a514e6cdf42f7851ce2fd395d954119ac54" target="_blank">Service Excellence in Challenging Times</a><o:p></o:p></b></p>
<p class="MsoNormal" style="margin-left:.5in">In turbulent times, many Americans turn to their libraries. While this is a true affirmation of the value our country places on its libraries, it increases the responsibility for library staff to meet the public
with the best customer service. During times of community turmoil, it is an extra challenge to convey patience, good humor, an accurate knowledge of your collections and services, and a willingness to serve. Learn how to ramp up your skills to maintain a safe,
welcoming environment where everyone can visit, work, and play without feeling uncomfortable. Keep calm, confident and capable of guiding your community through difficult times.
<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><i>Presented by: Pat Wagner, library trainer and consultant with 35+ years' experience, and known for her practical programs.</i><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Thursday, January 26, 2017<o:p></o:p></b></p>
<p class="MsoNormal"><b>12:00 -1:00 pm Pacific Time</b><o:p></o:p></p>
<p class="MsoNormal"><b><a href="http://click.e.oclc.org/?qs=a8f7242fcb7567a8e41e67ce0e1322f9c512ff3154f3cdf9e0253f873787b0ee" target="_blank">Toward Tech Savvy Trustees</a><o:p></o:p></b></p>
<p class="MsoNormal" style="margin-left:.5in">Library staff are expected to embrace technology advancements and keep their skills sharp and their libraries relevant. But what about library boards-how tech savvy are your trustees? The more that trustees are
dialed into a personal use of technology, the better advocates they will be for the library's technology needs. Learn some fun and practical ways to inspire greater tech savviness in your trustees. You don't need a board of IT specialists, just a board that
has a sharper set of digital tools. <o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><i>This webinar, hosted by WebJunction in collaboration with the Association for Rural and Small Libraries, is an encore presentation of a session presented at the 2016 ARSL conference. Presented by: Bonnie McKewon,
Consultant, State Library of Iowa, Northwest District</i><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Cheers!<o:p></o:p></p>
<p class="MsoNormal">Darci<o:p></o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><a href="http://oregonedge.net/"><span style="color:#002060;text-decoration:none"><img border="0" width="32" height="32" id="Picture_x0020_1" src="cid:image007.jpg@01D25451.FDC27730"></span></a><span style="color:#002060"><br>
</span><a href="http://oregonedge.net/"><b><span style="color:#ED7D31">Ask me about the Edge Initiative!</span></b></a><span style="color:#002060"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#002060">------------------------------------------------------------------------------------------<br>
</span><span style="font-size:10.0pt;color:#002060">Darci Hanning, MLIS * Technology Development Consultant<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;color:#002060">Library Support and Development Services * Oregon State Library<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;color:#002060">250 Winter St. NE, Salem, OR 97301<br>
<b>503-378-2527 </b></span><a href="mailto:darci.hanning@state.or.us" title="blocked::mailto:darci.hanning@state.or.us"><b><span style="font-size:10.0pt;color:blue">darci.hanning@state.or.us</span></b></a><span style="font-size:10.0pt;color:#002060"> </span><o:p></o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://www.facebook.com/ORLibSupport"><span style="color:#1F497D;text-decoration:none"><img border="0" width="24" height="24" id="Picture_x0020_4" src="cid:image003.png@01D25451.FC2D3130" alt="cid:image004.png@01D0358C.4523C4D0"></span></a><span style="color:#1F497D">
</span><a href="http://osl-lis.blogspot.com/"><span style="color:#1F497D;text-decoration:none"><img border="0" width="24" height="24" id="Picture_x0020_3" src="cid:image004.jpg@01D25451.FC2D3130" alt="http://www.thewwwblog.com/images/blogger-logo.jpg"></span></a><span style="color:#1F497D"> </span><a href="https://twitter.com/orlibsupport"><span style="color:#1F497D;text-decoration:none"><img border="0" width="24" height="24" id="Picture_x0020_2" src="cid:image005.gif@01D25451.FC2D3130" alt="http://www.aethlonmedical.com/assets/001/5130.png"></span></a><span style="color:#1F497D">
</span><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:#002163"> </span><a href="http://www.oregon.gov/OSL/LD/Pages/index.aspx"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:#1659D8;text-decoration:none"><img border="0" width="99" height="38" id="Picture_x0020_5" src="cid:image006.jpg@01D25451.FC2D3130" alt="Picture"></span></a><o:p></o:p></p>
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