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<p class="MsoNormal"><font size="2"><span style="font-family:arial,helvetica,sans-serif"><span style="line-height:115%">Two library
rock stars from Washington County have written articles about efforts
to improve their library’s user experience with the latest design theories and testing
techniques.<span>  </span>Crystal Trice cleverly explains
how WCCLS updated their website and extranet with surveys, click tests, card
sorts, and the abundant opinions of local librarians.<span>  </span>Please download and read, “Want to Make your
Website better? Ask a Librarian.” <a href="http://commons.pacificu.edu/olaq/vol22/iss3/5/">http://commons.pacificu.edu/olaq/vol22/iss3/5/</a></span></span></font></p><font size="2"><span style="font-family:arial,helvetica,sans-serif">

</span></font><p class="MsoNormal"><font size="2"><span style="font-family:arial,helvetica,sans-serif"><span style="line-height:115%"><br></span></span></font></p><p class="MsoNormal"><font size="2"><span style="font-family:arial,helvetica,sans-serif"><span style="line-height:115%">Stephanie
Chase describes how Hillsboro Public Library employed design thinking to “develop
a new collaborative and patron-focused service model.”<span>  </span>Using research and a “design thinking day” to
brainstorm with a variety of staff, volunteers, and a reputable design
facilitator, they managed to implement several innovative changes that will
benefit their patrons for years to come.<span> 
</span>To learn more, please download and read, “Design Thinking in Action:
Changing the Public Service Model.” <a href="http://commons.pacificu.edu/olaq/vol22/iss3/6/">http://commons.pacificu.edu/olaq/vol22/iss3/6/</a></span></span></font></p><p class="MsoNormal"><font size="2"><span style="font-family:arial,helvetica,sans-serif"><span style="line-height:115%"><a href="http://commons.pacificu.edu/olaq/vol22/iss3/6/"><br></a></span></span></font></p><p class="MsoNormal"><font size="2"><span style="font-family:arial,helvetica,sans-serif"><span style="line-height:115%"><br></span></span></font></p><p class="MsoNormal"><font size="2"><span style="font-family:arial,helvetica,sans-serif"><span style="line-height:115%">Thank you,</span></span></font></p><p class="MsoNormal"><font size="2"><span style="font-family:arial,helvetica,sans-serif"><span style="line-height:115%">Charles Wood</span></span></font></p><p class="MsoNormal"><font size="2"><span style="font-family:arial,helvetica,sans-serif"><span style="line-height:115%">OLA Communications<br></span></span></font></p>

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