<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]-->
<title>Getting Started with Library Service Design</title>
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:"Century Gothic";
panose-1:2 11 5 2 2 2 2 2 2 4;}
@font-face
{font-family:inherit;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.table, li.table, div.table
{mso-style-name:table;
mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.style191, li.style191, div.style191
{mso-style-name:style191;
mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.style27, li.style27, div.style27
{mso-style-name:style27;
mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.style241, li.style241, div.style241
{mso-style-name:style241;
mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.style20, li.style20, div.style20
{mso-style-name:style20;
mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.style23
{mso-style-name:style23;}
span.style24
{mso-style-name:style24;}
span.style19
{mso-style-name:style19;}
span.style26
{mso-style-name:style26;}
span.EmailStyle27
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:blue;
font-weight:normal;
font-style:normal;
text-decoration:none none;}
span.EmailStyle30
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:blue;
font-weight:normal;
font-style:normal;
text-decoration:none none;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1027" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:blue">“Service design is a holistic, co-creative methodology that puts the user at the center of the service delivery model to create user-centered services.” If you want to learn more
about service design, you may be interested in ALA’s 4-week eCourse on the topic, which starts on June 5<sup>th</sup>. Details are below and here:
<a href="http://www.alastore.ala.org/detail.aspx?ID=11880">http://www.alastore.ala.org/detail.aspx?ID=11880</a>.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:blue"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:blue">The email below mentions two related books.
<i>Getting Started in Service Design</i> will be released this summer, and the State Library will receive a copy.
<i>Useful, Usable, Desirable</i> is currently available to borrow from the State Library:
<a href="http://osl-lis.blogspot.com/2014/08/useful-usable-desirable-applying-user.html">
http://osl-lis.blogspot.com/2014/08/useful-usable-desirable-applying-user.html</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:blue"><br>
Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:blue">Jen<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:blue"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:blue"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="margin-bottom:5.0pt"><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black">Jen Maurer, MLS<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.5pt;line-height:115%;font-family:"Calibri",sans-serif;color:black">School Library Consultant<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.5pt;line-height:115%;font-family:"Calibri",sans-serif;color:black"><a href="mailto:jennifer.maurer@state.or.us"><span style="color:black">jennifer.maurer@state.or.us</span></a> | 503-378-5011
| <a href="http://www.oregon.gov/osl/ld"><span style="color:black">www.oregon.gov/osl/ld</span></a>
<u><o:p></o:p></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black">Follow us:
<a href="http://fb.me/orlibsupport"><span style="color:black">Facebook</span></a> |
<a href="https://twitter.com/ORLibSupport"><span style="color:black">Twitter</span></a><b>
</b>| <a href="http://www.statelibraryor.tumblr.com/"><span style="color:black">Tumblr</span></a><b>
</b>|<b> </b><a href="https://pinterest.com/statelibraryor/"><span style="color:black">Pinterest</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:blue"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:blue"><img border="0" width="458" height="60" id="Picture_x0020_27" src="cid:image005.png@01D2BDE1.34355F50"></span><span style="font-family:"Calibri",sans-serif;color:blue"><o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:blue"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:blue"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> ALA Store
<br>
<b>Sent:</b> Wednesday, April 19, 2017 1:49 PM<br>
<b>To:</b> Jennifer Maurer <br>
<b>Subject:</b> Getting Started with Library Service Design<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" style="width:100.0%;padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" style="width:100.0%;padding:0in 0in 0in 0in">
<p align="center" style="text-align:center"><span class="style23"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:black">Having trouble viewing this e-mail?
<a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDI/index.html">
<b><span style="color:#C62429;text-decoration:none">View as a web page</span></b></a>.</span></span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:black"><br>
<span class="style23">Forward this to <a href="http://ala-publishing.informz.net/ala-publishing/SendToFriend.asp?brandid=4634&email=jennifer.maurer@state.or.us&mfqid=33484567&mi=6498687&l=1&returnUrl=http://www.alaeditions.org&brid=889">
<b><span style="color:#C62429;text-decoration:none">your colleagues</span></b></a>.
<a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDM/index.html" target="_blank">
<span style="text-decoration:none"><img border="0" width="16" height="14" id="_x0000_i1025" src="http://ala-publishing.informz.net/admin31/images/social_fb_sm.gif" alt="Facebook"></span></a><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDQ/index.html" target="_blank"><span style="text-decoration:none"><img border="0" width="16" height="14" id="_x0000_i1026" src="http://ala-publishing.informz.net/admin31/images/social_li_sm.gif" alt="LinkedIn"></span></a><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDU/index.html" target="_blank"><span style="text-decoration:none"><img border="0" width="16" height="14" id="_x0000_i1027" src="http://ala-publishing.informz.net/admin31/images/social_tw_sm.gif" alt="Twitter"></span></a><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDY/index.html" target="_blank"><span style="text-decoration:none"><img border="0" width="16" height="14" id="_x0000_i1028" src="http://ala-publishing.informz.net/admin31/images/social_at_sm.gif" alt="AddThis"></span></a></span></span><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="600" style="width:6.25in">
<tbody>
<tr>
<td style="background:white;padding:0in 0in 0in 0in">
<p class="MsoNormal"><img border="0" width="1" height="1" id="_x0000_i1029" src="http://ala-publishing.informz.net/ala-publishing/data/images/spacer.gif"><o:p></o:p></p>
</td>
<td style="background:white;padding:0in 0in 0in 0in">
<p class="MsoNormal"> <o:p></o:p></p>
</td>
<td style="background:white;padding:0in 0in 0in 0in">
<p class="MsoNormal"><img border="0" width="1" height="1" id="_x0000_i1030" src="http://ala-publishing.informz.net/ala-publishing/data/images/spacer.gif"><o:p></o:p></p>
</td>
</tr>
<tr>
<td style="background:white;padding:0in 0in 0in 0in">
<p class="MsoNormal"> <o:p></o:p></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#C62429"><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDc/index.html"><span style="color:#C62429;text-decoration:none"><img border="0" id="_x0000_i1031" src="http://ala-publishing.informz.net/ala-publishing/data/images/elearningsolutions/eCourse_header_4.jpg" alt="eLearning > eCourses"></span></a><o:p></o:p></span></b></p>
</td>
<td style="background:white;padding:0in 0in 0in 0in">
<p class="MsoNormal"> <o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;display:none"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="600" style="width:6.25in">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><br>
<img border="0" width="1" height="1" id="_x0000_i1032" src="http://ala-publishing.informz.net/ala-publishing/data/images/spacer.gif"><o:p></o:p></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:white">
<tbody>
<tr>
<td colspan="2" valign="top" style="padding:7.5pt 7.5pt 7.5pt 7.5pt">
<p><strong><span style="font-size:10.0pt"><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDg/index.html" target="_blank"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif;color:#0044CC;text-decoration:none">Librarianship
in the Modern Era</span></a></span></strong><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDk/index.html"></a><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDk/index.html" target="""_blank"""><img border="0" src="http://www.alastore.ala.org/images/MarquezDowney_300.jpg" align="right" alt="Getting Started with Library Service
Design"></a><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDk/index.html"></a><strong><span style="font-size:10.0pt"><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDg/index.html" target="_blank"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif;color:#C62429;text-decoration:none"><br>
<br>
</span><span class="style24"><span style="font-size:13.5pt;font-family:"Verdana",sans-serif;color:#C62429;text-decoration:none">Getting Started with Library Service Design</span></span><span style="font-size:12.0pt;font-family:"Verdana",sans-serif;color:#C62429;text-decoration:none"><br>
</span></a></span></strong><span class="style19"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">Joe J. Marquez and Annie Downey</span></span><span style="font-size:10.0pt"><o:p></o:p></span></p>
<p class="table"><span class="style19"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">4-week eCourse</span></span><b><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><br>
</span></b><span class="style19"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">Beginning</span></span><strong><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"> Monday, June 5, 2017</span></strong><span style="font-size:10.0pt"><o:p></o:p></span></p>
<p class="style191"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">Service design is a holistic, co-creative methodology that puts the user at the center of the service delivery model to create user-centered services. This eCourse will explore
the service design methodology as a valuable toolkit that librarians and administrators can use to assess, revise, and create library services, spaces, and workflows.<o:p></o:p></span></p>
<p class="style191"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">Within this 4-week eCourse, you will read articles, respond to prompts in a general discussion board, and complete exercises to help familiarize yourself and get comfortable
using service design tools. By the end of the course, you’ll create a draft service design plan for a service or touchpoint in your own library. The course will also rely on a workbook created by the instructors that highlight the phases and tools of service
design, as well as the list of library service design heuristics.<o:p></o:p></span></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p align="center" style="text-align:center"><span style="font-size:10.0pt"><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDk/index.html" target="_blank"><b><span style="color:#C62429;text-decoration:none"><img border="0" width="150" height="27" id="_x0000_i1033" src="http://ala-publishing.informz.net/ala-publishing/data/images/learn-more.jpg" alt="Learn More!"></span></b></a><o:p></o:p></span></p>
</blockquote>
</td>
</tr>
<tr style="height:16.5pt">
<td colspan="2" valign="top" style="padding:7.5pt 7.5pt 7.5pt 7.5pt;height:16.5pt">
<p class="style27" align="center" style="text-align:center;align: center"><b><span style="font-size:13.5pt;font-family:"Verdana",sans-serif">Also of interest<o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td width="50%" valign="top" style="width:50.0%;padding:7.5pt 7.5pt 7.5pt 7.5pt">
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt"><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMTA/index.html" target="_blank"><b><span style="color:#C62429;text-decoration:none"><img border="0" height="180" id="_x0000_i1034" src="http://www.alastore.ala.org/images/MarquezDowneyHTDM_180.jpg" alt="Getting Started in Service Design: A How-To-Do-It
Manual For Librarians"></span></b></a><o:p></o:p></span></p>
<p class="style241"><span style="font-size:13.5pt;font-family:"Verdana",sans-serif"><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMTA/index.html" target="_blank"><b><span style="color:#C62429;text-decoration:none">Getting
Started in Service Design: A How-To-Do-It Manual For Librarians<br>
</span></b></a></span><span class="style19"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">Joe J. Marquez and Annie Downey</span></span><span style="font-size:13.5pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="style20" align="center" style="text-align:center"><span style="font-size:10.5pt;font-family:"Verdana",sans-serif"><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMTA/index.html" target="_blank"><b><span style="color:#C62429;text-decoration:none"><img border="0" width="150" height="27" id="_x0000_i1035" src="http://ala-publishing.informz.net/ala-publishing/data/images/learn-more.jpg" alt="Learn More!"></span></b></a><o:p></o:p></span></p>
</blockquote>
</td>
<td width="50%" valign="top" style="width:50.0%;padding:7.5pt 7.5pt 7.5pt 7.5pt">
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt"><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMTE/index.html" target="_blank"><b><span style="color:#C62429;text-decoration:none"><img border="0" height="180" id="_x0000_i1036" src="http://www.alastore.ala.org/images/schmidtUUD_180.jpg" alt="Useful, Usable, Desirable: Applying User Experience
Design to Your Library"></span></b></a><o:p></o:p></span></p>
<p class="style241"><span style="font-size:13.5pt;font-family:"Verdana",sans-serif"><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMTE/index.html" target="_blank"><b><span style="color:#C62429;text-decoration:none">Useful,
Usable, Desirable: Applying User Experience Design to Your Library</span></b></a><br>
</span><span class="style19"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">Aaron Schmidt and Amanda Etches</span></span><span style="font-size:13.5pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="style20" align="center" style="text-align:center"><span style="font-size:10.5pt;font-family:"Verdana",sans-serif"><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMTE/index.html" target="_blank"><b><span style="color:#C62429;text-decoration:none"><img border="0" width="150" height="27" id="_x0000_i1037" src="http://ala-publishing.informz.net/ala-publishing/data/images/learn-more.jpg" alt="Learn More!"></span></b></a><o:p></o:p></span></p>
</blockquote>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="font-size:10.0pt;display:none"><o:p> </o:p></span></p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:white">
<tbody>
<tr style="height:42.0pt">
<td style="padding:2.25pt 2.25pt 2.25pt 2.25pt;height:42.0pt">
<p align="center" style="text-align:center"><strong><span style="font-size:14.0pt;font-family:"Verdana",sans-serif"><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMTI/index.html" target="_blank">Browse additional eLearning products!</a></span></strong><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><em><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">ALA Store purchases fund advocacy, awareness and
</span></em><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><br>
<em><span style="font-family:"Verdana",sans-serif">accreditation programs for library professionals worldwide.</span></em><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span class="style26"><b><span style="font-family:"Verdana",sans-serif"><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMTM/index.html" target="_blank"><span style="text-decoration:none"><img border="0" height="25" id="_x0000_i1038" src="http://www.insidefacebook.com/wp-content/uploads/2012/10/facebook_like_button_big.jpeg" alt="Follow us on Facebook"></span></a>
<a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMTQ/index.html" target="_blank">
<span style="text-decoration:none"><img border="0" height="25" id="_x0000_i1039" src="https://g.twimg.com/about/feature-corporate/image/followbutton.png"></span></a></span></b></span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p></o:p></p>
</td>
<td style="background:white;padding:0in 0in 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><img border="0" width="1" height="1" id="_x0000_i1040" src="http://ala-publishing.informz.net/ala-publishing/data/images/spacer.gif"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:inherit"><br>
</span><img border="0" width="453" height="23" id="_x0000_i1041" src="http://ala-publishing.informz.net/ala-publishing/data/images/email_alapublishing_logo.jpg" alt="ALA Publishing Logo"><o:p></o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><br>
<span style="font-size:8.0pt;font-family:"Arial",sans-serif">Manage your e-mail subscriptions to ALA Publishing communications here.<br>
If you no longer wish to receive ALA Publishing eLearning Solutions Announcements, opt out here.<br>
Unsubscribe from all American Library Association communications <span style="color:#831724">here</span>.<br>
American Library Association, 50 East Huron Street, Chicago, IL 60611 <a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMTY/index.html">
www.ala.org</a>.</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" align="center" style="text-align:center"><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMTg/index.html"><span style="text-decoration:none"><img border="0" width="200" height="38" id="_x0000_i1042" src="http://pod4.informz.net/Admin31/images/2011-poweredby-informz.gif" alt="Informz for iMIS"></span></a><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal"><img border="0" id="_x0000_i1043" src="http://ala-publishing.informz.net/clk/red6d.aspx?mi=6498687&u=0&b=4634"><o:p></o:p></p>
</div>
</body>
</html>