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<title>Getting Started with Library Service Design</title>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:blue">“Service design is a holistic, co-creative methodology that puts the user at the center of the service delivery model to create user-centered services.” If you want to learn more
 about service design, you may be interested in ALA’s 4-week eCourse on the topic, which starts on June 5<sup>th</sup>. Details are below and here:
<a href="http://www.alastore.ala.org/detail.aspx?ID=11880">http://www.alastore.ala.org/detail.aspx?ID=11880</a>.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:blue">The email below mentions two related books.
<i>Getting Started in Service Design</i> will be released this summer, and the State Library will receive a copy.
<i>Useful, Usable, Desirable</i> is currently available to borrow from the State Library:
<a href="http://osl-lis.blogspot.com/2014/08/useful-usable-desirable-applying-user.html">
http://osl-lis.blogspot.com/2014/08/useful-usable-desirable-applying-user.html</a>.<o:p></o:p></span></p>
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Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:blue">Jen<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:5.0pt"><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black">Jen Maurer, MLS<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.5pt;line-height:115%;font-family:"Calibri",sans-serif;color:black">School Library Consultant<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.5pt;line-height:115%;font-family:"Calibri",sans-serif;color:black"><a href="mailto:jennifer.maurer@state.or.us"><span style="color:black">jennifer.maurer@state.or.us</span></a> | 503-378-5011
 | <a href="http://www.oregon.gov/osl/ld"><span style="color:black">www.oregon.gov/osl/ld</span></a>
<u><o:p></o:p></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> ALA Store
<br>
<b>Sent:</b> Wednesday, April 19, 2017 1:49 PM<br>
<b>To:</b> Jennifer Maurer  <br>
<b>Subject:</b> Getting Started with Library Service Design<o:p></o:p></span></p>
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<a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDI/index.html">
<b><span style="color:#C62429;text-decoration:none">View as a web page</span></b></a>.</span></span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:black"><br>
<span class="style23">Forward this to <a href="http://ala-publishing.informz.net/ala-publishing/SendToFriend.asp?brandid=4634&email=jennifer.maurer@state.or.us&mfqid=33484567&mi=6498687&l=1&returnUrl=http://www.alaeditions.org&brid=889">
<b><span style="color:#C62429;text-decoration:none">your colleagues</span></b></a>.
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<p><strong><span style="font-size:10.0pt"><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDg/index.html" target="_blank"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif;color:#0044CC;text-decoration:none">Librarianship
 in the Modern Era</span></a></span></strong><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDk/index.html"></a><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDk/index.html" target="""_blank"""><img border="0" src="http://www.alastore.ala.org/images/MarquezDowney_300.jpg" align="right" alt="Getting Started with Library Service
 Design"></a><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDk/index.html"></a><strong><span style="font-size:10.0pt"><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDg/index.html" target="_blank"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif;color:#C62429;text-decoration:none"><br>
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</span><span class="style24"><span style="font-size:13.5pt;font-family:"Verdana",sans-serif;color:#C62429;text-decoration:none">Getting Started with Library Service Design</span></span><span style="font-size:12.0pt;font-family:"Verdana",sans-serif;color:#C62429;text-decoration:none"><br>
</span></a></span></strong><span class="style19"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">Joe J. Marquez and Annie Downey</span></span><span style="font-size:10.0pt"><o:p></o:p></span></p>
<p class="table"><span class="style19"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">4-week eCourse</span></span><b><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><br>
</span></b><span class="style19"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">Beginning</span></span><strong><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"> Monday, June 5, 2017</span></strong><span style="font-size:10.0pt"><o:p></o:p></span></p>
<p class="style191"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">Service design is a holistic, co-creative methodology that puts the user at the center of the service delivery model to create user-centered services. This eCourse will explore
 the service design methodology as a valuable toolkit that librarians and administrators can use to assess, revise, and create library services, spaces, and workflows.<o:p></o:p></span></p>
<p class="style191"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">Within this 4-week eCourse, you will read articles, respond to prompts in a general discussion board, and complete exercises to help familiarize yourself and get comfortable
 using service design tools. By the end of the course, you’ll create a draft service design plan for a service or touchpoint in your own library. The course will also rely on a workbook created by the instructors that highlight the phases and tools of service
 design, as well as the list of library service design heuristics.<o:p></o:p></span></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p align="center" style="text-align:center"><span style="font-size:10.0pt"><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMDk/index.html" target="_blank"><b><span style="color:#C62429;text-decoration:none"><img border="0" width="150" height="27" id="_x0000_i1033" src="http://ala-publishing.informz.net/ala-publishing/data/images/learn-more.jpg" alt="Learn More!"></span></b></a><o:p></o:p></span></p>
</blockquote>
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<p class="style27" align="center" style="text-align:center;align: center"><b><span style="font-size:13.5pt;font-family:"Verdana",sans-serif">Also of interest<o:p></o:p></span></b></p>
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 Manual For Librarians"></span></b></a><o:p></o:p></span></p>
<p class="style241"><span style="font-size:13.5pt;font-family:"Verdana",sans-serif"><a href="http://ala-publishing.informz.net/z/cjUucD9taT02NDk4Njg3JnA9MSZ1PTAmbGk9NDMwNDkyMTA/index.html" target="_blank"><b><span style="color:#C62429;text-decoration:none">Getting
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