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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Check out the new book by Oregon librarians Joe Marquez and Annie Downey! It is available for interlibrary loan from the State Library of Oregon. It is part of the
<a href="http://osl-lis.blogspot.com/">Library and Information Science Collection</a>, which is supported in whole by the Institute of Museum and Library Services through the Library Services and Technology Act.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><img border="0" width="163" height="210" id="Picture_x0020_2" src="cid:image001.jpg@01D3012F.EA477A80" alt="https://www.alastore.ala.org/images/MarquezDowneyHTDM_300.jpg"></span><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Marquez, Joe J. and Annie Downey.
<i><span style="color:blue">Getting Started in Service Design: A How-To-Do-It Manual For Librarians</span></i>. Neal-Schuman, 2017. ISBN: 978-0-8389-1564-6<o:p></o:p></span></p>
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<b>Description</b><br>
Service design is a holistic, collaborative methodology that puts the user at the center of the service delivery model. Because this approach prioritizes users and their overall experience, it’s a valuable framework that librarians and administrators can use
as a group to assess, revise, and create library services, spaces, and workflows. In this book, the authors use an action-oriented assortment of exercises, templates, and tools to make service design more accessible to all types of libraries. <o:p></o:p></span></p>
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<p class="MsoNormal"><span class="dxebase"><b><span style="font-size:12.0pt;font-family:inherit">Table of Contents</span></b></span><span class="dxebase"><b><span style="font-family:inherit"><o:p></o:p></span></b></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">A detailed table of contents is available on the LIS Collection blog:
<a href="https://osl-lis.blogspot.com/2017/07/getting-started-in-service-design-how.html">
https://osl-lis.blogspot.com/2017/07/getting-started-in-service-design-how.html</a>
</span><span style="font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">If you would like to request this or other materials from the State Library of Oregon please use your library's established interlibrary loan process<span style="color:#1F497D">
</span>(e.g. OCLC or ALA request form). Otherwise,<span style="color:#1F497D"> </span>
send your full name, the name of your library, complete title information, shipping address, and a phone number to the document delivery department at
<a href="mailto:library.request@state.or.us">library.request@state.or.us</a> or (fax) 503-588-7119. Items will be checked out to your library, not to you personally, for 4 weeks (print materials) or 2 weeks (videos). Materials will be delivered via mail or
Orbis Cascade Alliance Courier, and you may return them the same way. Normally a single copy is purchased and is loaned on a first-come-first-serve basis. You may be put on a hold list for several weeks.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Most library staff are able to use their library’s interlibrary loan service to borrow professional development material. However, if you do not have access to these services
or are not currently affiliated with a library, please<span style="color:#1F497D">
<a href="mailto:arlene.weible@state.or.us">contact me</a> </span>to discuss alternative options for borrowing the material. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Be sure to check out our
<a href="http://osl-lis.blogspot.com/">Library and Information Science (LIS) blog</a> to discover the most recent additions to our LIS collection and search our
<a href="https://ccrls.ent.sirsi.net/client/en_US/oslpublic/">catalog</a> for our complete holdings. The library science collection is meant to support the whole Oregon library community. Library Support and Development Services welcomes your suggestions for
acquisitions - see the blog for an input form or email us!</span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:3.0pt"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black">Arlene Weible, MLS<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:3.0pt;line-height:115%"><span style="font-size:9.0pt;line-height:115%">Electronic Resources Consultant</span><span style="font-size:9.0pt;line-height:115%"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:3.0pt;line-height:115%"><span style="font-size:9.0pt;line-height:115%">Oregon Federal Regional Depository Coordinator<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:3.0pt;line-height:115%"><span style="font-size:9.0pt;line-height:115%;color:#2E74B5"><a href="mailto:arlene.weible@state.or.us">arlene.weible@state.or.us</a></span><span style="font-size:9.0pt;line-height:115%">
<b>|</b> 503-378-5020 <b>|</b><span style="color:#2E74B5"> <a href="http://www.oregon.gov/osl/ld">
<span style="color:#2E74B5">www.oregon.gov/osl/ld</span></a></span> <u><span style="color:#0563C1"><o:p></o:p></span></u></span></p>
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