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<p class="MsoNormal" align="center" style="text-align:center"><a href="http://r20.rs6.net/tn.jsp?f=001_aDDS2QgI24Z9tug9ok6e9qgMoCo4I7cjRHmdaG6lV72B6FzCVdeFllp2GOPIBEiPBZHqoOQuKWjdMM_DgLQSR4_Yg3yi80cWWPUy3LNxYnQj2VBvKIe8M255Kqey2KOiNJzPhPDi5QuEXVBn1G_ppD9_NDP3OA_9zltIbvvxX_9s0vMIEYK3BQ5pB7jmGAwIWjwlHfxA8U=&c=f38uJKdYc4e5nPbnD90ACJsH_Uq2q4gydGw5MDdwhdpDopu5FAxt9w==&ch=5cipu6dx6Wkomsv0F4z5uJxNz25b4qStTvYkSq-09GF6DBM465kU-Q=="><span style="text-decoration:none"><img border="0" width="486" id="_x0000_i1030" src="http://files.constantcontact.com/ee1208b4001/7d87b454-4b41-4ce1-9dae-6e68f362a88f.png" alt="video"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;color:#111111">Photo by </span><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001_aDDS2QgI24Z9tug9ok6e9qgMoCo4I7cjRHmdaG6lV72B6FzCVdeFllp2GOPIBEiXGC2Em_PCtG4F1vYyDNfMnI4TFmvhrGluAdcjPd139fFIaz2tLSb5xSAWnJLQOKynsVX4GSOjDfhbyV8PKxtgk6HjnevR3KWHxDTNnHxKrqRxPMTcjeDaY_bx8qx1sM-xY7oRqRSSi5cjbUeUcJtDaqZMIJssuv0GT1odo0OXGtgi6gzQsFgOoWF4bYuZXpYjKKiu6mX96k_6zjkwRXdKA==&c=f38uJKdYc4e5nPbnD90ACJsH_Uq2q4gydGw5MDdwhdpDopu5FAxt9w==&ch=5cipu6dx6Wkomsv0F4z5uJxNz25b4qStTvYkSq-09GF6DBM465kU-Q==" target="_blank"><span style="font-size:10.5pt;color:#999999">Kyle
Loftus</span></a></span><span style="font-size:10.5pt;color:#111111"> on </span><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001_aDDS2QgI24Z9tug9ok6e9qgMoCo4I7cjRHmdaG6lV72B6FzCVdeFllp2GOPIBEiT1rUSs84tUyD6K_iq7hNSxEnis7kcx1cszDA2h9b-UWGCx3byFbssRfRGXmRKlL6SS9msHaExWpR3M6jm4T0F2LzU8oLjVqXuEseJBbWg59C8b6pgjEBs9DQyHH5LeWxz1DZZ4OMsk6InLQD9yWX3SfhQJPl0bI-kI2wv3Qe8Tqfef1lrydBiHVNCS6nj1msfEjGbmeIGrsRNmPV6EsxaJQMlrocM6-G&c=f38uJKdYc4e5nPbnD90ACJsH_Uq2q4gydGw5MDdwhdpDopu5FAxt9w==&ch=5cipu6dx6Wkomsv0F4z5uJxNz25b4qStTvYkSq-09GF6DBM465kU-Q==" target="_blank"><span style="font-size:10.5pt;color:#999999">Unsplash</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"> </span><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">This Week's Tech-Talk: GMAIL & OUTLOOK</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#3661BD">1. VIDEO ...</span></b><span style="color:#333333"> Create Custom Contact Fields in Gmail and Outlook<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#3661BD">2. ARTICLE ...</span></b><b><span style="color:#333333"> </span></b><span style="color:#333333">Create Custom Contact Fields in Gmail and Outlook<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#3661BD">3. COMMUNICATING ... </span></b><span style="color:#212121">"</span><span style="color:#333333">Propose" and "build" when talking<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"> </span><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">NOTE: To view the VIDEO, </span>
</b><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001_aDDS2QgI24Z9tug9ok6e9qgMoCo4I7cjRHmdaG6lV72B6FzCVdeFllp2GOPIBEiPBZHqoOQuKWjdMM_DgLQSR4_Yg3yi80cWWPUy3LNxYnQj2VBvKIe8M255Kqey2KOiNJzPhPDi5QuEXVBn1G_ppD9_NDP3OA_9zltIbvvxX_9s0vMIEYK3BQ5pB7jmGAwIWjwlHfxA8U=&c=f38uJKdYc4e5nPbnD90ACJsH_Uq2q4gydGw5MDdwhdpDopu5FAxt9w==&ch=5cipu6dx6Wkomsv0F4z5uJxNz25b4qStTvYkSq-09GF6DBM465kU-Q==" target="_blank"><b><span style="color:#3661BD">click
here</span></b></a><b>. Enter the Username and Password!</b><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Tech-Talk: GMAIL & OUTLOOK - Create Custom Fields</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="color:#333333">Advanced</span></i><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="170" id="_x0000_i1033" src="http://files.constantcontact.com/ee1208b4001/a6c1e933-acac-4976-9681-8f230c9123a9.jpg"><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#333333">There once was a time when we used to have a card on file for each of our friends and colleagues. We could write whatever info we wanted, in any open space.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Now we do it digitally. There are designated slots for each type of data we want to remember. So the other day when I was updating a colleague's contact record, I couldn't find a place to put her LinkedIn info.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">I could type it in the <i>Notes</i> field, but I didn't want that area to become a dumping ground for miscellaneous information. I really preferred a slot specifically for social media addresses.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Did you know that there are more than 250
<i>preset choices</i> you could use in Outlook ranging from data like <i>hobbies</i> to
<i>birthday</i> to <i>language</i>. <b>But what if you want <i>your own fields</i> or want to rename existing fields?</b>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">For instance, you may want to add a<i> username,</i> a
<i>maiden name</i> or even their <i>favorite kind of ice cream</i>. If you put this information in the "Notes" section, it isn't easy to sync to your mobile device or export for other uses.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Tahoma",sans-serif;color:#333333"></span></b><b><span style="color:#333333">The solution? Create your own!</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Add a New Custom Contact Field in Gmail</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:#333333">The process is very easy in Gmail and Google Apps to add a custom field for a contact.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#212121">NOTE:</span></b><span style="color:#212121"> The field is only good for that
<i>one</i> name. If you want it to appear in others, you have to add it individually.</span><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="199" id="_x0000_i1038" src="http://files.constantcontact.com/ee1208b4001/cb42c873-00df-4390-91cd-4bcf13409d6e.png" alt="add custom field in Gmail"><o:p></o:p></p>
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<td valign="top" style="padding:0in 0in 0in 0in;height:3.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1040" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
<div>
<div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">In Gmail, click the <i>
Mail </i>link in the upper left corner and click <i>Contacts</i>.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l16 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Add the bottom left, click the
<i>Add </i>button.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l15 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Scroll to the very bottom and select
<i>Custom</i>.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l6 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Where it shows<i> "Type here"</i> -- type the
<i>new field name</i>.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">In the blank space to the right, add the details for that field and hit enter. <o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif;color:#333333"></span><span style="color:#333333">That's it! Here's how it will look.<o:p></o:p></span></p>
</div>
</div>
</div>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="347" id="_x0000_i1041" src="http://files.constantcontact.com/ee1208b4001/f4b094f1-9bf7-43f8-8bc8-16c8adbe4170.png" alt="add custom info"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:6.75pt 0in 6.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="93%" style="width:93.0%;border-collapse:collapse;min-width: 93%">
<tbody>
<tr style="height:.75pt">
<td style="background:#478CCB;padding:0in 0in .75pt 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1042" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<div>
<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Create a New Field in Outlook</span></b><i><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">
</span></i><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><i><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#2F2F2F">Applies To: Outlook 2016, 2013, 2010 and 2007</span></i><span style="color:#333333"><o:p></o:p></span></p>
</div>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<div>
<p class="MsoNormal"><b><span style="color:#212121">NOTE:</span></b><span style="color:#212121"> Any new field you create in Outlook is good for
<b>every contact within the <i>folder. </i></b>If you have more than one folder (as many folks do) you will need to recreate it in each ... if you want this type of data in them.
</span><b><span style="color:#333333">For example</span></b><span style="color:#333333">, because I have different folders for: 1) Business Colleagues, 2) Clients, 3) Personal, etc… the new field will need to be added to one contact in each.<o:p></o:p></span></p>
</div>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="right" style="border-collapse:collapse;margin-right:3.5pt">
<tbody>
<tr style="height:.75pt">
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1043" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="223" id="_x0000_i1044" src="http://files.constantcontact.com/ee1208b4001/e18f66ff-cb85-4f0c-89b0-cb2b094ff445.png" alt="add new field"><o:p></o:p></p>
</div>
</td>
</tr>
<tr style="height:3.75pt">
<td width="15" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:3.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1045" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in;height:3.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1046" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
<div>
<div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Open an existing Contact record.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l13 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">In the <i>Contact</i> tab, click
<i>All Fields</i> in the <i>Show</i> section.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l12 level1 lfo8">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">In the <i>Select from</i> drop-down window choose the
<i>type of information</i> that you want to add (Miscellaneous fields, Personal, etc…)<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l7 level1 lfo9">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">At the bottom of the screen, click the<i> New</i> button.<o:p></o:p></span></p>
</div>
</div>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="288" id="_x0000_i1047" src="http://files.constantcontact.com/ee1208b4001/d932b592-0b0c-4d56-aefb-0c78c2a4a0cd.png" alt="add new contact"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="right" style="border-collapse:collapse;margin-right:3.5pt">
<tbody>
<tr style="height:.75pt">
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1048" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="292" id="_x0000_i1049" src="http://files.constantcontact.com/ee1208b4001/5727312b-d4c8-4da9-932f-0c7131070dcd.png" alt="new field"><o:p></o:p></p>
</div>
</td>
</tr>
<tr style="height:3.75pt">
<td width="15" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:3.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1050" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in;height:3.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1051" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
<div>
<div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo10">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">The <i>New Field</i> window will open where you can add your custom field information including the name type and format.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l14 level1 lfo11">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">In the <i>Value</i> column, add the specific information for that field for the contact you are editing.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo12">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">In the main Contact menu, click
<i>Save & Close.</i><o:p></o:p></span></p>
</div>
</div>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:6.75pt 0in 6.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="93%" style="width:93.0%;border-collapse:collapse;min-width: 93%">
<tbody>
<tr style="height:.75pt">
<td style="background:#478CCB;padding:0in 0in .75pt 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1052" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<div>
<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Adding The Data to the New Field You Have Created</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<div>
<p class="MsoNormal"><span style="color:#333333">Now that you have created a new <i>
field</i>, and added the info for the <i>one </i>contact, you'll need to put in the
<i>data </i>for each person. Here's how...<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l17 level1 lfo13">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">First, open a <i>Contact
</i>record.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l18 level1 lfo14">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Again, in the <i>Contact</i> tab, in the
<i>Show</i> section, click on <i>All Fields</i>.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo15">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">In the <i>Select From</i> drop-down box go all the way to the
<i>bottom </i>and choose<i> User-defined fields in FOLDER. </i><o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">CAUTION: </span></b><span style="color:#333333">You will see "User-defined fields in this ITEM" at the TOP of the list, but this is
<i>not</i> where you find your new field -- it is "User defined fields in FOLDER".<o:p></o:p></span></p>
</div>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="393" id="_x0000_i1053" src="http://files.constantcontact.com/ee1208b4001/da67d68f-bc8e-4434-8de6-9f6fd1032329.png" alt="user-defined field"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l10 level1 lfo16">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">The new field you added will be displayed and in the
<i>Value </i>column you can type in your custom contact information. <o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l11 level1 lfo17">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Click <i>Save & Close </i>
to update the record.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#2F2F2F">CAUTION</span></b><b><span style="color:#4B4B4B">:</span></b><b><span style="color:#F20A3C">
</span></b><span style="color:#333333">Don't get upset when you can't see the new field in the various layouts of your contact information such as Business Card or Address View. This level of detail is so specific it only appears in the expanded version of
your contact's data. <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">To see the information you've added...</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo18">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Go to <i>All Fields</i> and<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo18">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Then <i>User-defined fields in folder</i><o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif;color:#333333"></span><span style="color:#333333">Yes, it's a little cumbersome, but the benefit of being able to have all the custom information you want at your fingertips can be worth it!<o:p></o:p></span></p>
</div>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:3.75pt 0in 3.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr style="height:.75pt">
<td style="background:#478CCB;padding:0in 0in 4.5pt 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1054" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" style="border-collapse:collapse;margin-right:3.5pt">
<tbody>
<tr style="height:.75pt">
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="200" id="_x0000_i1055" src="http://files.constantcontact.com/ee1208b4001/f8f1ecc8-4884-4c21-8ed0-cf647e6db944.png"><o:p></o:p></p>
</div>
</td>
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1056" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
</tr>
<tr style="height:.75pt">
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1057" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td width="15" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1058" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
<div>
<div>
<div>
<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communications: Interactive Skills</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><i><span style="color:#333333">Good techniques: propose and build</span></i><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">OK, I admit it ... these two initiating behaviors (<i>proposing
</i>and <i>building</i>)<i> </i>are my favorite interactive techniques. I like them because they are positive and forward-moving.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">I like them because they are constructive. They are idea generators. They are solution oriented.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="color:#333333">INITIATING BEHAVIORS</span></b><span style="color:#333333"><o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">PROPOSING: a new suggestion</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo19">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">"I'd like to arrange a follow-up meeting with the Task Team."<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo19">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">"Shall we go around the room to see if there are any changes to the agenda?"<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo19">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">"Let's take ten minutes to read the proposal and prepare to discuss."<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">BUILDING: extends, adds or develops a proposal</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l19 level1 lfo20">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">"You're right, John, and perhaps we can also include the program team."<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l19 level1 lfo20">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">"I like that idea, and want to take it a step further."<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l19 level1 lfo20">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">"We could even add prizes for the best presentation!"<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">The more you propose new ideas and build upon others' suggestions, the more productive your conversations will be.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">Special Trick: A Build Redirect</span></b><span style="color:#333333">. Let's say you are discussing how to handle a situation and someone suggests an idea you don't like. Sure, you can disagree with the suggestion
directly. Or, in some situations, you could use the "build approach" in an unusual way to
<b><i>redirect </i></b>the conversation to what <i>you </i>believe.<o:p></o:p></span></p>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333">Person 1: "I think we should paint the room yellow." (a proposal)<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333">Person 2 (you): "<b><i>Building on that idea</i></b>, green would be a good color."<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333">(a redirect build)<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">When you introduce a <i>contrary
</i>idea, but preface it with a "building on that" type of phrase,</span></b><span style="color:#333333"> you get a better reception to your position. It softens the blow of a disagreement.
<b>You make it sound like you're in agreement, working together.</b> The conversation continues without a lot of angst and often ends with a solution you like.<o:p></o:p></span></p>
</div>
</div>
</div>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr style="height:.75pt">
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 8.25pt 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1059" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:3.75pt 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr style="height:.75pt">
<td style="background:#478CCB;padding:0in 0in 5.25pt 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1060" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;background:#E8E8E8;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="600" id="_x0000_i1061" src="http://files.constantcontact.com/ee1208b4001/9aa120ac-150c-4f0d-9bbd-dc5dbd2f0179.png" alt="innovation"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:3.0pt"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black">Darci Hanning, MLIS<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:3.0pt;line-height:115%"><span style="font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#1F4E79">Technology Development Consultant</span><span style="font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#1F4E79"><o:p></o:p></span></p>
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