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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Greetings and welcome to this week’s issue of Tech-Talk!<br>
Having problems viewing this newsletter? View in your <b><a href="https://www.tech-talk.com/do-you-need-a-silent-mouse.html">web browser</a></b> instead – when prompted for the USERNAME and PASSWORD use: ORLIBTECH for BOTH.</span><o:p></o:p></p>
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<span style="font-size:1.0pt">Have you heard of a "noiseless" mouse? <o:p></o:p></span></p>
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<span style="font-size:1.0pt"><img border="0" id="_x0000_i1025" src="http://r20.rs6.net/on.jsp?ca=a9123761-1a68-46ce-9b51-3820d2e2ad4b&a=1100778316270&c=980e0ed0-0713-11e6-a7b7-d4ae528ed502&ch=981cb4d0-0713-11e6-a7b7-d4ae528ed502"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="220" id="_x0000_i1026" src="http://files.constantcontact.com/ee1208b4001/34916cb2-412f-43fa-8294-1f7ecb0e9a3d.png"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333"> </span><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:white">Want to share Tech-Talk? Ask first. Contact
</span></b><span style="color:#333333"><a href="mailto:info@tech-talk.com" target="_blank"><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:white">info@Tech-Talk.com</span></b></a>
</span><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:white">© 2019 Shared Results International</span></b><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"> </span><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">This Week's Topic: HARDWARE</span></b><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">1. VIDEO ... </span></b><span style="color:#333333">Do You Need a Silent Mouse?<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">2. ARTICLE ...</span></b><b><span style="color:#333333"> </span></b><span style="color:#333333">Do You Need a Silent Mouse?<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">3. COMMUNICATING </span></b><span style="color:#16274C">... Feedback from a stranger</span><span style="color:#333333">
<o:p></o:p></span></p>
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<img border="0" width="5" height="1" id="_x0000_i1027" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="http://r20.rs6.net/tn.jsp?f=001gEt5bq3kpErO2U7g8dYAvqAwLb8Ui8eN_wj0DMykKMfvHkkcEhgtlsjVzY75K9Ima4Iyjp1ir5GjA0JsGkkONpoIGfZ6RI9iBNwGowgka6VW55KwswyKBmjrDwFzMvGJbOOHW0zE-Cr3P8RztHX_2NUl-QGOkcBZOz6ld3D0wi-JJbukAXIpubDlw7MGIPqB&c=tg5TgnABu4uE4Sbdy4DwYfkcMteTZAwk6ZkzTy-ILOB-Pl3GxVvPCg==&ch=fFZRHVEAeMhdVZYQhOO-n8cffI4hCiCILK28NnBwsgOuTw1atZU8LA=="><span style="text-decoration:none"><img border="0" width="525" id="_x0000_i1028" src="https://files.constantcontact.com/ee1208b4001/57e68a6e-1886-429a-ab2c-eb437b5c4570.png" alt="silent mouse"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;color:#111111">Photo by </span><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001gEt5bq3kpErO2U7g8dYAvqAwLb8Ui8eN_wj0DMykKMfvHkkcEhgtlsjVzY75K9ImdQLI8dByeBWOQ7xr8IBsAH_OInw8uLkWHjm5WB7OJNcAM_p_XqP98H3Q17YvhObDOb9dQkFJBysSwEHfL_eoyDETufdj820hMGSBo8xIFiyT4Q-Z2K9YSadVuVcKqTsYR9qa6oSIvdmTRYvW4V5pmDN2Rn1jez8pfgkpN4zx4CUT8Ynqj4viw8CsFreBzgbi__BqnIqiRspiGuU8FulQQQ==&c=tg5TgnABu4uE4Sbdy4DwYfkcMteTZAwk6ZkzTy-ILOB-Pl3GxVvPCg==&ch=fFZRHVEAeMhdVZYQhOO-n8cffI4hCiCILK28NnBwsgOuTw1atZU8LA==" target="_blank"><span style="font-size:10.5pt;color:#999999">Ricky
Kharawala</span></a></span><span style="font-size:10.5pt;color:#111111"> on </span><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001gEt5bq3kpErO2U7g8dYAvqAwLb8Ui8eN_wj0DMykKMfvHkkcEhgtlqix9z6wYDcTltDY5ozz8AXBX3POJ7ihB8z-6rTAUlmporooDu7no1403cPnW3GtdVpRIzA0f8vo7k_dkFyjQeiwjrurIiLlHy6fWewRnrtOI2yhsrtcfTtUoTGXMzgwz8GkAD63rfgYm1ag9KvUTSm_RNsBCdEbjjLBegPDwm7tjS2ErjvQxTZqRkHj3Ev_KN1wWx-bAjDOy1VpGBYznjR_5gzG_4gNYg==&c=tg5TgnABu4uE4Sbdy4DwYfkcMteTZAwk6ZkzTy-ILOB-Pl3GxVvPCg==&ch=fFZRHVEAeMhdVZYQhOO-n8cffI4hCiCILK28NnBwsgOuTw1atZU8LA==" target="_blank"><span style="font-size:10.5pt;color:#999999">Unsplash</span></a>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">HARDWARE – Do You Need a Silent Mouse?</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="color:#333333">Intermediate</span></i><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="279" id="_x0000_i1034" src="https://files.constantcontact.com/ee1208b4001/f2e77787-1ed2-4257-b542-573314b065e5.png" alt="mouse click"><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#333333">Is your computer's mouse too squeaky? Mine is! When working in a public space, or near co-workers, the constant click, click, click is annoying not only to me, but to others.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">It began bothering me in the process of making Tech-Talk videos. As I clicked to advance a PowerPoint slide, the noise of the mouse click was so loud that I would have to edit it out of the recording. What a
waste of time!<o:p></o:p></span></p>
</div>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333">So I wondered if perhaps there were a way to turn it off... maybe a computer setting? No luck there,
<b>but</b> <b>did you know</b> <b>there's such a thing as a "Silent" or "Noiseless" Mouse?</b> <o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p>
<p></p>
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<div>
<p class="MsoNormal"><b><span style="color:#333333">Apparently, a mouse can make noise in three different ways:</span></b><span style="color:#333333"> 1) when moving it on a mousepad or table, 2) when right or left-clicking, and 3) moving the wheel when scrolling
up and down.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">However, there are now multiple companies that have come up with the technology for what is known as a
<i>Silent</i> or <i>Noiseless </i>Mouse.<o:p></o:p></span></p>
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<img border="0" width="5" height="1" id="_x0000_i1037" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
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<div>
<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Choosing a Silent Mouse</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333">If you don't want to annoy a co-worker when you share office space, the person enjoying their coffee at the table next to you when you're working remotely or when making a video where you don't want the click
of the mouse to be picked up in the audio... think about getting a silent mouse.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><b><span style="color:#333333">What features should you look for?</span></b><span style="color:#333333"> Think about the type of mouse you normally like to use and consider:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Wired vs Wireless<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Ergonomic design / Size<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Battery life<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Response Sensitivity<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Options for additional or programmable buttons<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Cost<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="103" id="_x0000_i1038" src="https://files.constantcontact.com/ee1208b4001/d47d5e8f-a52f-419d-a864-bc10bfcfbf19.png" alt="Quiet mark"><o:p></o:p></p>
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<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1039" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1040" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td width="15" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1041" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">Then consider the "silent" aspect of it.</span></b><span style="color:#333333"> Most noiseless mice boast at least a 90% noise reduction.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">And some have received the <i>Quiet Mark
</i>certification. This international mark of approval is from the UK Noise Abatement Society which recognizes technology designed to reduce noise.<o:p></o:p></span></p>
</div>
</div>
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</td>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p>
<p></p>
<div align="center"></div>
</p>
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</tbody>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="right" style="border-collapse:collapse;margin-right:3.5pt">
<tbody>
<tr style="height:.75pt">
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1042" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="193" id="_x0000_i1043" src="https://files.constantcontact.com/ee1208b4001/7eaecb21-4714-4d6b-91d9-e5eb9ef29c88.png" alt="silent mouse"><o:p></o:p></p>
</div>
</td>
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<tr style="height:3.75pt">
<td width="15" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:3.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1044" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in;height:3.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1045" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">Look for a mouse with "Noiseless" or "Silent" in the title</span></b><span style="color:#333333">. You'll find top-rated silent mice available from companies like these:<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">VicTsing<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Logitech <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">TeckNet <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Ultrathin <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">VEGCOO <o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">Most are available for under $25.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">We tested the <a href="http://r20.rs6.net/tn.jsp?f=001gEt5bq3kpErO2U7g8dYAvqAwLb8Ui8eN_wj0DMykKMfvHkkcEhgtlsjVzY75K9ImVSZP8A5zeiEnX267OIVQFmZamPNox9xuMn6BUIxARv1KKQBux31ujxcBPZ7Otheu3RTBl-M086TEJvNZ1oy4o3sVf5Bpk_WNIAe7AAObio9tVeQlaV-q1oFOanm2HPhI&c=tg5TgnABu4uE4Sbdy4DwYfkcMteTZAwk6ZkzTy-ILOB-Pl3GxVvPCg==&ch=fFZRHVEAeMhdVZYQhOO-n8cffI4hCiCILK28NnBwsgOuTw1atZU8LA==" target="_blank">
<span style="color:#3661BD">Logitech M330 Silent Plus Mouse</span></a> that was on sale for about $15. It instantly came alive when plugging in the tiny USB receiver. No software or settings to adjust. <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">Now if we can just get rid of the clickity-clack of a keyboard!<o:p></o:p></span></p>
</div>
</div>
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</td>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:3.75pt 0in 3.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr style="height:.75pt">
<td style="background:#478CCB;padding:0in 0in 4.5pt 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1046" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" style="border-collapse:collapse;margin-right:3.5pt">
<tbody>
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<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" id="_x0000_i1047" src="http://files.constantcontact.com/ee1208b4001/f8f1ecc8-4884-4c21-8ed0-cf647e6db944.png"><o:p></o:p></p>
</div>
</td>
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1048" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
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<tr style="height:.75pt">
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1049" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<td width="15" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1050" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<div>
<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communication: Feedback</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><i><span style="color:#333333">What can a "stranger" tell you?</span></i><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#222222">So here's the situation. You've worked hard at creating an important letter, a significant report or a new project. You've covered every detail.
</span><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#222222">You've talked to others and made sure their input has been considered. It's all systems go now. You're ready to send the letter, issue the report or announce the project.</span><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#222222">But wait! There's more!</span><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#222222">If it's really important </span>
</b><span style="color:#222222">that your message be clearly understood and endorsed, you need to do the "stranger test".
</span><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#222222">Ask someone who has <i>no</i> familiarity with what you are doing to read your material ... and ask them a couple of very important questions.</span><span style="color:#333333">
<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">Avoid the obvious ones such as "How was it?" or "Is it OK?"<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">Instead, ask something like..</span></b><span style="color:#333333">.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><b><i><span style="color:#333333">"What do you get as the major message?"
</span></i></b><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333">(Or if they hesitate, change it up to "What is one of the major messages you get?")<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><i><span style="color:#333333">"How does it make you feel?"</span></i></b><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333">(An especially important question if the message has an underlying emotion to it,<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333">but equally effective as an open-ended, non-threatening ask that typically yields a positive answer. People are more able to respond to a
<i>feel</i> question<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333">than a "What do you
<i>think</i> about it?" type of inquiry.)<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><b><span style="color:#222222">When you ask a "stranger" for feedback</span></b><span style="color:#222222">, you'll be guaranteed to discover insight you hadn't expected. It will either reinforce that you're ready to go or you may find
out there are one or more things you might want to adjust.</span><span style="color:#333333">
<o:p></o:p></span></p>
</div>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:3.75pt 0in 3.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr style="height:.75pt">
<td style="background:#478CCB;padding:0in 0in 4.5pt 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1051" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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</td>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
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<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 8.25pt 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1052" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
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<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><a href="http://r20.rs6.net/tn.jsp?f=001gEt5bq3kpErO2U7g8dYAvqAwLb8Ui8eN_wj0DMykKMfvHkkcEhgtlsGVW_MvppcO2EOsNbIp4nhXxudodUKSiDjbUhUV_3IaT0LCvwunZ09_BAbKSR56ao-dgUIcE1F0s8bBZ9w5ijD9bAMm0yGNaJAB7n9fARjv&c=tg5TgnABu4uE4Sbdy4DwYfkcMteTZAwk6ZkzTy-ILOB-Pl3GxVvPCg==&ch=fFZRHVEAeMhdVZYQhOO-n8cffI4hCiCILK28NnBwsgOuTw1atZU8LA=="><span style="text-decoration:none"><img border="0" width="272" id="_x0000_i1053" src="http://files.constantcontact.com/ee1208b4001/b13a7a6a-7445-4d8e-b741-4b475385ef5b.png"></span></a><o:p></o:p></p>
</div>
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<td width="50%" valign="top" style="width:50.0%;background:#E8E8E8;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
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