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<b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Greetings and welcome to this week’s issue of Tech-Talk!</span><o:p></o:p></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Having trouble reading this email?
<br>
You can view the <a href="https://www.tech-talk.com/using-the-microsoft-steps-recorder.html">
tech</a> tip, <a href="https://www.tech-talk.com/tell-me-about-that">three</a> <a href="https://www.tech-talk.com/talk-if-you-did-know">
communication</a> <a href="https://www.tech-talk.com/would-you-be-willing">tips</a> for this week, and the
<a href="https://www.tech-talk.com/013-the-secret-to-being-a-good-leader.html">leadership</a> tip online instead!
<br>
When prompted for a <b>username and password, </b>use<b> ORLIBTECH </b>for<b> BOTH</b></span></p>
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<span style="font-size:1.0pt">Track your computer clicks with this software <o:p>
</o:p></span></p>
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<span style="font-size:1.0pt"><img border="0" id="_x0000_i1025" src="http://r20.rs6.net/on.jsp?ca=afae476a-94ff-48df-8174-431d9fb5f648&a=1100778316270&c=980e0ed0-0713-11e6-a7b7-d4ae528ed502&ch=981cb4d0-0713-11e6-a7b7-d4ae528ed502"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Tahoma",sans-serif;color:#3661BD"></span></b><b><span style="color:#3661BD">
</span></b><b><span style="font-size:13.5pt;color:black">JOIN OUR WEBINARS</span></b><span style="color:#333333">
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</span></span></span><![endif]><b><span style="font-size:13.5pt;color:#EB4C39">Apr 29:</span></b><b><span style="font-size:13.5pt;color:black"> Creating VIDEO on the Run</span></b><span style="font-size:13.5pt;color:#333333">
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<p class="MsoNormal"><span style="color:#333333"> </span><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">This Week's Topic: SOFTWARE</span></b><span style="color:#333333">
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<p class="MsoNormal"><b><span style="color:#16274C">1. VIDEO & ARTICLE ... </span>
</b><span style="color:#333333">Using the Microsoft Steps Recorder <o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">2. COMMUNICATING </span></b><span style="color:#16274C">... Be especially nice</span><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">3. LEADERSHIP</span></b><span style="color:#16274C"> ... Leading well rests on how well you communicate</span><span style="color:#333333">
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;color:#111111">Photo by </span><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001DDvJfZ267Wr10EgjI0bLkFqefbicFzWspx6mUVcCBa6doxAHwAyILyAgnO4oCSX0ntiXQgLh7ZQVGBsSz7NzOMspt-H3V4yDMUpKKawDqhm3vV4u2bdA8qxcTttMRNzmop_MXUkp57euQV4OeY6booIiFNyhzIi3ibucrpbMyTKzbIxqfvjKuIj9FIA7LzP-hmHUaAbGjnJY1M8u-UZy03BfuZh-z8zU7VTlVSHWD0BesYRjMg9Wk3O7nCebwqr7sn3TsFidSTQ=&c=K5DaeZtOX3qj81rtzQs5QAqxvhzQ27tnSJqDqPHaDfFWDvUtL2_lww==&ch=ZCRyvwcULSG0qhwnYC7QveY3UjxlzD0NKVrar9IlqEIBI2XH_XK3Pg==" target="_blank"><span style="font-size:10.5pt;color:#767676">Arno
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Brought To You By
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<p class="MsoNormal"><b><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:#3661BD">SOFTWARE – Using the Microsoft Steps Recorder</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="color:#333333">Intermediate</span></i><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">Have you ever had a problem</span></b><span style="color:#333333"> with your computer that you couldn't explain?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">The "Steps Recorder" feature may help.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">If you're working remotely, you could end up needing IT support</span></b><span style="color:#333333">. Sometimes the tech needs to know how you got into the situation. You can instantly document the progression.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">Other times you may be told, "Just go here, and here, and here ... " and you're lost!
</span></b><span style="color:#333333">You can't take notes that fast. You can't remember all the places you clicked to get to where you need to be. The "Steps Recorder" feature could save the day.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">Perhaps you routinely dig deep into a website.</span></b><span style="color:#333333"> For example, it is time to renew our business registration with the government online. It's called SAM and it has many,
many steps. I always get stuck somewhere going from page to page trying to make sense of the links. So, because their instructions are vague, I end up needing to call support for help every year. It means long wait times on the phone. The "Steps Recorder"
feature could take this pain away.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">You may not know that <b>this software is already on your computer.
</b>You can document the steps you take ... <i>automatically</i>. With a tool called
<b>Microsoft Steps Recorder,</b> just turn it on and <b>it will log both the text instructions
</b>of where you have clicked <b>and add screenshot images</b>.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">If you have Windows 10, 8 or 7</span></b><span style="color:#333333">, this software is
<i>already</i> installed on your computer. (In Windows 7 it is called <i>Problems Steps Recorder.)</i>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">When you activate it</span></b><span style="color:#333333">, the Steps Recorder "records" screenshots and the step-by-step instructions of the actions you're taking on your computer. It's not a video or screen
capture tool, but it takes pictures of what's on the screen (where your cursor is) where you click and it gives a text description of the process.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">It's fun, try it! <b>When you see how it works</b>, you'll tuck that tool in your list of resources to use when you need it.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">There are many uses for the Microsoft Steps Recorder.
</span></b><span style="color:#333333">Yes, it was first designed to reproduce (or troubleshoot) a problem that you want to share with your IT department -- so that they can diagnose it. However, you can also:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">1. Create a "how to" document</span></b><span style="color:#333333"> that outlines steps to a long or complicated process for use with staff in your organization.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">2. Generate a step-by-step guide</span></b><span style="color:#333333"> to show someone how to fill out online forms.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">3. Use it to create a series of screenshots</span></b><span style="color:#333333"> to be used in a document or presentation.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Don't be confused by the name ...
<b>it's a <i>Windows</i> program</b> (not Microsoft Office) so you can record anything, anywhere on your computer. <o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Adjust the Settings</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">Before you make your first recording</span></b><span style="color:#333333">, you may want to
<b>adjust the settings </b>so that your output captures what you want.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">There are a few ways to open the Steps Recorder.<o:p></o:p></span></p>
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<img border="0" width="5" height="1" id="_x0000_i1044" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#333333">In Windows 10, go to the <i>Start
</i>button (Windows icon) in the lower left of your screen. Scroll through the alphabetized list of programs and find
<i>Windows Accessories </i>then <i>Steps Recorder. </i>In Windows 7 or 8.1, go to
<i>Accessories </i>and then <i>Problem Steps Recorder.</i> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Or... type "step recorder' in the Windows search box and select the app from the list.<o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="206" id="_x0000_i1050" src="https://files.constantcontact.com/ee1208b4001/9a038199-0c4a-4bc2-b38d-b31c61803549.png" alt="open steps recorder"><o:p></o:p></p>
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<img border="0" width="5" height="10" id="_x0000_i1051" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">A small rectangular box will open on our desktop.<o:p></o:p></span></p>
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<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="449" id="_x0000_i1052" src="https://files.constantcontact.com/ee1208b4001/a641bb09-8641-4f3c-a762-54b226f419a2.png"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<div>
<p class="MsoNormal"><span style="color:#333333">To make Settings changes, click the down arrow to the right of the Help button, and select
<i>Settings</i>.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">There are three Settings you can adjus</span></b><span style="color:#333333">t. The first two you most likely will leave as the default, but the
<b>third setting is important</b>. </span><b><span style="color:#3661BD">NOTE</span></b><span style="color:#3661BD">: <b>Any settings you adjust are not permanent. Each time you open and close the program they default back.</b></span><span style="color:#333333">
<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo4">
<![if !supportLists]><span style="color:#333333"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Output File location.</span></b><span style="color:#333333"> Set a default location and file name, instead of being prompted for each recording individually.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo4">
<![if !supportLists]><span style="color:#333333"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Enable screen capture.</span></b><span style="color:#333333"> Change the setting from Yes to
<i>No </i>if you <i>don't </i>want to capture screen shots.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo4">
<![if !supportLists]><span style="color:#333333"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Number of recent screen captures to store</span></b><span style="color:#333333">. This is important. The default is set to 25 screen shots, so if your process is long, increase this number.<o:p></o:p></span></p>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="479" id="_x0000_i1053" src="https://files.constantcontact.com/ee1208b4001/35d60c0d-715f-4522-a8b4-86d7059450c2.png" alt="settings changes"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:6.75pt 0in 6.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="93%" style="width:93.0%;border-collapse:collapse;min-width: 93%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1054" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<div>
<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Use the Steps Recorder</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<div>
<p class="MsoNormal"><span style="color:#333333">Open the <b>Steps Recorder </b>per the above instructions (if not open already).<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Select Start Record.<o:p></o:p></span></p>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="448" id="_x0000_i1055" src="https://files.constantcontact.com/ee1208b4001/121e2813-99a6-4c9e-9c14-a0c53e45b147.png" alt="start record"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l7 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Begin the process you want to record on your computer.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Use the <i>Pause </i>option to stop recording and then click
<i>Resume Record</i> when ready.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l12 level1 lfo8">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">BONUS</span></b><span style="color:#333333">! Here is a very helpful option. As you record, there may be the need to add some notes to the process.
<b>For example, because it will not record text that you type</b> (such as a username or password), and in some cases, you may want this included.
<b>Just click the <i>Add Comment</i> option</b>, move your mouse to select the part of the screen that you want to comment on, type your comment in the box, and then select
<i>OK</i>.<o:p></o:p></span></p>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="518" id="_x0000_i1056" src="https://files.constantcontact.com/ee1208b4001/71e1035d-08dd-4d01-9f0c-281cc115dec9.png" alt="add comments"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo9">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">When you're finished, click<i> Stop Record.</i>
<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l11 level1 lfo10">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">The Steps Recorder window will open where you can review the details. Click
<i>Save </i>in the toolbar and you'll be prompted to name the .zip file and choose a location to save it (unless you specified this in the Settings).<o:p></o:p></span></p>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="514" id="_x0000_i1057" src="https://files.constantcontact.com/ee1208b4001/5e92c662-8842-4a0f-bdc4-af735916fc5f.png" alt="save file"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l10 level1 lfo11">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">The output is a zipped
<i>.mht </i>file. <b>This just means that when you open it</b>, it will launch a <i>
Microsoft Edge browser</i> window (because it is a Microsoft program).<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo12">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Choose to save the file in this format, or copy the file and save it to a Word document (or other file type). To copy, first use
<i>Ctr + A</i> to select <i>All </i>of the text, then right-click and choose <i>Copy</i>, and finally got to your Word doc and right-click and choose
<i>Paste</i>.<o:p></o:p></span></p>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:3.75pt 0in 3.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 4.5pt 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1058" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;background:#EFEFEF;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" style="border-collapse:collapse;margin-right:3.5pt;word-wrap: break-word">
<tbody>
<tr style="height:.75pt">
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" id="_x0000_i1059" src="https://files.constantcontact.com/ee1208b4001/41d9a61c-7e5a-4de3-b0a4-4021dd05cea3.png"><o:p></o:p></p>
</div>
</td>
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1060" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
</tr>
<tr style="height:.75pt">
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
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<img border="0" width="1" height="5" id="_x0000_i1061" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1062" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communications: Talking</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="color:#333333">Frustrated? Be especially nice. Choose your words.</span></i><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">When times get tough, it's easy to slip into poor communications. We may be irritable, testy or abrupt.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">These are the times when a few good communication techniques would come in handy so that we don't make the situation worse.<o:p></o:p></span></p>
</div>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">Here are three of the very best phrases
</span></b><span style="color:#333333">you can use to keep the interactions with the folks around you positive and productive.
<b>You will gain more insight and cooperation.</b> <o:p></o:p></span></p>
</div>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo13">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001DDvJfZ267Wr10EgjI0bLkFqefbicFzWspx6mUVcCBa6doxAHwAyILyAgnO4oCSX08qQW2CfJMj1AQtEhYLP3qyWDrFKf7dCFhAW5vAZmYDwPPkPQNtXLxbvmNaM8FAowN0-Ecf8J-4qPsMjDnXwLIbMAVWiETLQYWbW7etNNmnvV1Dgte9uKVuT3bETPqYUFg2DzRBZmD-yfda15f80b_w==&c=K5DaeZtOX3qj81rtzQs5QAqxvhzQ27tnSJqDqPHaDfFWDvUtL2_lww==&ch=ZCRyvwcULSG0qhwnYC7QveY3UjxlzD0NKVrar9IlqEIBI2XH_XK3Pg==" target="_blank"><span style="color:#3661BD">https://www.tech-talk.com/tell-me-about-that</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo13">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001DDvJfZ267Wr10EgjI0bLkFqefbicFzWspx6mUVcCBa6doxAHwAyILyAgnO4oCSX0CNmVaXZZSWQkaLf7oxx6xO1mu_Ueq64_BzqzDQVk1g0ep8e9O7I2BT_RX5x0EQL0YwystR5lZbgqT-7tk6l7JamJZJPinGKMY1vLmzJXa_yh-N_qbEWIbA==&c=K5DaeZtOX3qj81rtzQs5QAqxvhzQ27tnSJqDqPHaDfFWDvUtL2_lww==&ch=ZCRyvwcULSG0qhwnYC7QveY3UjxlzD0NKVrar9IlqEIBI2XH_XK3Pg==" target="_blank"><span style="color:#3661BD">https://www.tech-talk.com/talk-if-you-did-know</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo13">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001DDvJfZ267Wr10EgjI0bLkFqefbicFzWspx6mUVcCBa6doxAHwAyILyAgnO4oCSX0b5IlAisiedOM6A3g5VyIroa87K_uzltyFD5pMYri1mZTpHmy9dk_QOud99pEybIM2NYeMw-8jUNVR4Qd97pE094dUFbcdPYt1RM2QDdLcXsEgiYTKNQG2Q==&c=K5DaeZtOX3qj81rtzQs5QAqxvhzQ27tnSJqDqPHaDfFWDvUtL2_lww==&ch=ZCRyvwcULSG0qhwnYC7QveY3UjxlzD0NKVrar9IlqEIBI2XH_XK3Pg==" target="_blank"><span style="color:#3661BD">https://www.tech-talk.com/would-you-be-willing</span></a><o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">Each of the links above goes to an article on that topic in the Tech-Talk Database.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1063" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" id="_x0000_i1064" src="https://files.constantcontact.com/ee1208b4001/da1c6ee9-ba35-4af5-9c80-8e1b5781189e.png"><o:p></o:p></p>
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<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1065" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1066" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<td width="15" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1067" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Leadership
</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><i><span style="color:#333333">The secret to being a good leader</span></i><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">You'd like to be an excellent leader, wouldn't you? Whether you're a team supervisor, a director or an individual contributor, everyone has endless opportunities for leadership. Students in classrooms, teachers
in schools ... all can exercise leadership.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">And no, you don't have to go to management training to lead ... and do it well.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">The primary mechanism or skill that you need
</span></b><span style="color:#333333">... and you have it whether you use it well or not ... is the ability to
<b>communicate with respect.</b> <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">That means respect for other people's ideas, respect of other people's position, respect for other human beings.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">If you have that basic belief</span></b><span style="color:#333333"> (that everyone, regardless of stature) deserves your respect, then you tend to communicate more effectively.
<b>The words you choose in frustrating times can make all the difference.</b> <o:p>
</o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">Find stellar phrases and techniques in the
<b>Tech-Talk database</b> and see how many you are using on a regular basis. <b>(Click on
<i>Search, </i>then <i>Search by Topic: Comm: Say It)</i></b> <o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1068" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="http://r20.rs6.net/tn.jsp?f=001DDvJfZ267Wr10EgjI0bLkFqefbicFzWspx6mUVcCBa6doxAHwAyIL2ft_PZQSlZoGeQSlB2WuVc1bwCgd6BZ978bK-LaNy2K2-sla7W5xQx-Tz0Keb3bRq2uedtDOg742VB-Pv2_hqjDbI-ZQQ93xb9Zl15aAVCs&c=K5DaeZtOX3qj81rtzQs5QAqxvhzQ27tnSJqDqPHaDfFWDvUtL2_lww==&ch=ZCRyvwcULSG0qhwnYC7QveY3UjxlzD0NKVrar9IlqEIBI2XH_XK3Pg=="><span style="text-decoration:none"><img border="0" width="272" id="_x0000_i1069" src="http://files.constantcontact.com/ee1208b4001/b13a7a6a-7445-4d8e-b741-4b475385ef5b.png"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="http://r20.rs6.net/tn.jsp?f=001DDvJfZ267Wr10EgjI0bLkFqefbicFzWspx6mUVcCBa6doxAHwAyIL-uPUKKOaxhBYRtQiC0Av0itV3xEelQSbqGVFtGCOam-W9L71SmYL_O5qMToT5CiNTEKmy2XtlTgyyIztPax1vMQuE6SsjOhDwghDDn_T5ArlgtkwFfn7wg=&c=K5DaeZtOX3qj81rtzQs5QAqxvhzQ27tnSJqDqPHaDfFWDvUtL2_lww==&ch=ZCRyvwcULSG0qhwnYC7QveY3UjxlzD0NKVrar9IlqEIBI2XH_XK3Pg=="><span style="text-decoration:none"><img border="0" width="271" id="_x0000_i1070" src="http://files.constantcontact.com/ee1208b4001/8751eb23-fa9b-43ba-9f5f-7e80a465c6c5.png" alt="Ask a question"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2020 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include additional recipients,
contact <a href="mailto:support@tech-talk.com">support@tech-talk.com</a> 941-355-2092. <o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#1F497D">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:3.0pt"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black">Darci Hanning, MLIS</span></b><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black"><o:p></o:p></span></b></p>
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