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<p class="MsoNormal">Thank you to everyone who responded!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This patron did not have any mobile device or computer when I followed-up.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In this case we decided to mail the documents, the number of pages was not unreasonable. We’ve decided to try allowing patrons one “reasonable” mail request per week, at no charge. We’ll see how that goes - we had our second mail request
today from another patron.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">It’s good to know that for some patrons we may be able to suggest other options like local libraries or schools for outside WiFi, faxes if accessible, or in some cases FedEx stores might still have computers accessible.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">~Lee<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:#403152">Lee Van Duzer (Mr.), Law Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Washington County Law Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">111 NE Lincoln St., MS 45<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Hillsboro, OR 97124<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Phone: 503-846-8880<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Fax: 503-846-3515<o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://www.co.washington.or.us/lawlibrary">http://www.co.washington.or.us/lawlibrary</a><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://www.facebook.com/WC.LawLib">http://www.facebook.com/WC.LawLib</a><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Nelson, Julie <julien@sthelens.k12.or.us> <br>
<b>Sent:</b> Friday, April 10, 2020 8:59 AM<br>
<b>To:</b> Kathy Street <kstreet@otld.org><br>
<b>Cc:</b> Sue Adams <suea@multco.us>; Lee Van Duzer <Lee_Van_Duzer@co.washington.or.us>; libs-or@listsmart.osl.state.or.us<br>
<b>Subject:</b> [BULK*] Re: [Libs-Or] Helping patrons without internet access (or the million dollar question)<br>
<b>Importance:</b> Low<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">If your patron has a computer...<o:p></o:p></p>
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<p class="MsoNormal">Our schools have internet access available in the parking lot from 6:00am - 10:00pm. Possibly your area is offering the same.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Apr 10, 2020 at 8:53 AM Kathy Street <<a href="mailto:kstreet@otld.org">kstreet@otld.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif;color:#1F497D">All of those are good suggestions for area that aren’t rural. In our area there are no FedEx stores, hotel lobbies are
closed to non-customers for COVID-19 and hospitals are only allowing patients to enter the buildings.
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Lucida Calligraphy";color:#1F497D">Kathy Street, MLS</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Lucida Calligraphy";color:#1F497D">Library Director</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Lucida Calligraphy";color:#1F497D">Oregon Trail Library District</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Lucida Calligraphy";color:#1F497D">541-481-3365</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> Libs-Or [mailto:<a href="mailto:libs-or-bounces@listsmart.osl.state.or.us" target="_blank">libs-or-bounces@listsmart.osl.state.or.us</a>]
<b>On Behalf Of </b>Sue Adams<br>
<b>Sent:</b> Thursday, April 9, 2020 7:58 PM<br>
<b>To:</b> Lee Van Duzer <<a href="mailto:Lee_Van_Duzer@co.washington.or.us" target="_blank">Lee_Van_Duzer@co.washington.or.us</a>><br>
<b>Cc:</b> <a href="mailto:libs-or@listsmart.osl.state.or.us" target="_blank">libs-or@listsmart.osl.state.or.us</a><br>
<b>Subject:</b> Re: [Libs-Or] Helping patrons without internet access (or the million dollar question)<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Lee, does your patron not have a computer?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">FedEx stores have computers that can be used, for a fee. Printing is available. I would suggest your patron call ahead to check. Also hotels often have one or two computers for
customers to use and print, perhaps under the circumstances today, a kind employee would let you patron use. I've also seen resource computers at hospitals.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Another reason why libraries are so important!<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Sue<br>
<br>
On Monday, April 6, 2020, Lee Van Duzer <<a href="mailto:Lee_Van_Duzer@co.washington.or.us" target="_blank">Lee_Van_Duzer@co.washington.or.us</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hello all,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Has anyone found options to help patrons who don’t have internet access but need to see the online or print materials?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I had a patron call with a legal question, and it’s not something I can just read over the phone. They have been unable to get legal assistance. I imagine many library patrons are
struggling without internet access. I figured I’d see if/how any other librarians are addressing this need.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">~Lee<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#403152">Lee Van Duzer (Mr.), Law Librarian</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">Washington County Law Library</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://www.google.com/maps/search/111+NE+Lincoln+St?entry=gmail&source=g" target="_blank">111 NE Lincoln St</a><span style="color:black">., MS 45</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">Hillsboro, OR 97124</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">Phone: 503-846-8880</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">Fax: 503-846-3515</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://www.co.washington.or.us/lawlibrary" target="_blank">http://www.co.washington.or.us/lawlibrary</a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://www.facebook.com/WC.LawLib" target="_blank">http://www.facebook.com/WC.LawLib</a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<br>
-- <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>Sue Adams</b><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>On-call Librarian</b><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Multnomah County Library<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://multcolib.org" target="_blank">multcolib.org</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="border:solid windowtext 1.0pt;padding:0in"><img border="0" width="100" height="100" style="width:1.0416in;height:1.0416in" id="gmail-m_-864921799717921490_x005f_x0000_i1025" src="cid:~WRD000.jpg" alt="Image removed by sender."></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal"><span style="letter-spacing:.15pt">Thank you,</span><o:p></o:p></p>
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<p class="MsoNormal">Julie Nelson, M.Ed.<o:p></o:p></p>
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<p class="MsoNormal">Teacher/<span style="font-size:9.5pt">Librarian</span><o:p></o:p></p>
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<p class="MsoNormal">McBride Elementary<o:p></o:p></p>
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