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<div class="WordSection1">
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<b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Greetings and welcome to this week’s issue of Tech-Talk!</span><o:p></o:p></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Having trouble reading this email?
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You can view the <a href="https://www.tech-talk.com/are-you-zooming-tips-for-participants-presenters.html">
tech tip</a>, the <a href="https://www.tech-talk.com/how-to-get-people-engaged-in-zoom.html">
communication tip</a>, and the <a href="https://www.tech-talk.com/setting-expectations-in-online-meetings.html">
leadership tip</a> online instead! <br>
When prompted for a <b>username and password, </b>use<b> ORLIBTECH </b>for<b> BOTH.</b></span><span style="color:#1F497D"><o:p></o:p></span></p>
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<span style="font-size:1.0pt">Learn how to make the most of this online meeting platform
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<p class="MsoNormal"><b><span style="color:#333333">Extended through June</span></b><span style="color:#333333">: If your library, school or academic institution doesn't already have an
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#BF3F2F">"New to Tech-Talk?"</span></b><span style="color:#333333"> See the
<b>new navigation tab</b> at the top of the Database. It shows you four (4) ways to get the most out of this training resource.<o:p></o:p></span></p>
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</span></span></span><![endif]><b><span style="color:#BF3F2F">Mobile App</span></b><span style="color:#333333">: Do you have it yet? No matter where you are you can
<b>pop in a little learning </b>while you're on the road or waiting on some one.<o:p></o:p></span></p>
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</span></b><span style="color:#333333">You can read Tech-Talk in any one of 100+ languages. (Click on "<i>English</i>" in the upper right corner of every page.)<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:13.5pt;color:black">LIVE WEBINARS</span></b><span style="color:#333333">
<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#241D16"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#241D16">May 13: ZOOM: Tips to Participate In and Present Meeting</span></b><span style="color:#241D16"><o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#241D16"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#241D16">May 20: COMMUNICATIONS: Tips for Dealing with Difficult People</span></b><span style="color:#241D16"><o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#241D16"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#241D16">May 27: VIDEO: In Your Windows 10, You Can Create Videos</span></b><span style="color:#241D16"><o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#241D16"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#241D16">June 3: DESKTOP: Naming Conventions: Files, Docs and Emails</span></b><span style="color:#241D16"><o:p></o:p></span></p>
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</span></span></span><![endif]><b><span style="color:#241D16">June 10: INTERNET: Clever Ways to Search
</span></b><span style="color:#241D16"><o:p></o:p></span></p>
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</span></span></span><![endif]><b><span style="color:#241D16">June 17: LEADERSHIP & TEAMS: Six Questions You Must Discuss</span></b><span style="color:#241D16"><o:p></o:p></span></p>
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</span></span></span><![endif]><b><span style="color:#241D16">June 24: WORD: More Tips and Tricks</span></b><span style="color:#241D16"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"> </span><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">This Week's Topic: WEB TOOL</span></b><span style="color:#333333">
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Tahoma",sans-serif;color:#333333"></span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">1. ARTICLE & VIDEO </span></b><span style="color:#16274C">...<b>
</b></span><span style="color:#333333">Are You "Zooming"? Tips for Participants & Presenters<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">2. COMMUNICATING </span></b><span style="color:#16274C">... How to get people engaged in Zoom</span><span style="color:#333333">
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<p class="MsoNormal"><b><span style="color:#16274C">3. LEADERSHIP</span></b><span style="color:#16274C"> ... Setting expectations in online meetings
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;color:#111111">Photo by </span><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=0012OJDuAGGxWXRQdP0NUZpIA4-x6_OY79kkbBTozL6zqFSEUeDENxJyJaATsOgNzvdZKESd7ZqhmllH4EqePIDyIsLFQaqKevNSKiCrcUWI85FEYxzEgl-1dTNAU1JDx1kX8PVi9sKqc67HLbxBvf_pJ4JbtaEJaj5gI5F6lCdPBP1aN-qBZupNH8uas-Q2VSovWfbiuz6u3IJ3YCbLJs53xZWATe5W5dZT-qK17dbMgxoxt2B9RQY0e5d7FgDSkiaKsp5YbEb_Bo=&c=-E266sClrdbmqZfxo-V3aLofCNQ5SvH9Xpkzoq3OzCiUQnT-oiMj-A==&ch=XJlbtLeKDZMopakhxhQFgaB9io13ujNDUoOOd8j0_nAOxpu4PQ77Ig==" target="_blank"><span style="font-size:10.5pt;color:#767676">BRUNO
CERVERA</span></a></span><span style="font-size:10.5pt;color:#111111"> on </span><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=0012OJDuAGGxWXRQdP0NUZpIA4-x6_OY79kkbBTozL6zqFSEUeDENxJyC5dQ4GKTUxMl1yoW7lDwMQp1tf2nsU3kvUr94Re6uUNeXcD7iARfKxkW8pIXoyno7Ma5oSkSshhJOtUkxKFORE--uG4TiAcpaSlqgvHVb47A4For0cPAY5gbd4urPbmtLgjKql5MK3-AtpSrZENN6A4xWwHqz2Ke_Q-TaMv4BqNxcLxTAMvdffNPpzCkbTZeA==&c=-E266sClrdbmqZfxo-V3aLofCNQ5SvH9Xpkzoq3OzCiUQnT-oiMj-A==&ch=XJlbtLeKDZMopakhxhQFgaB9io13ujNDUoOOd8j0_nAOxpu4PQ77Ig==" target="_blank"><span style="font-size:10.5pt;color:#767676">Unsplash</span></a>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Brought To You By
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="157" id="_x0000_i1033" src="https://files.constantcontact.com/ee1208b4001/9975e68c-5234-456e-bd40-fe203e94bf80.png" alt="State of Oregon"><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=0012OJDuAGGxWXRQdP0NUZpIA4-x6_OY79kkbBTozL6zqFSEUeDENxJyH0Y042PXZqnLPo7B2JGH2n8QrVwEeRCrpPx9bs0PLkAb4P_LwES6MK4PqT5wsQjbmlIK1PsVkXACXwkUbU3Wlw3DC1oKAc7g4Z_CgAiFqLy&c=-E266sClrdbmqZfxo-V3aLofCNQ5SvH9Xpkzoq3OzCiUQnT-oiMj-A==&ch=XJlbtLeKDZMopakhxhQFgaB9io13ujNDUoOOd8j0_nAOxpu4PQ77Ig==" target="_blank"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Visit
Tech-Talk.com Database</span></b></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">Username</span></b><span style="color:#333333">:
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<p class="MsoNormal"><b><span style="color:#333333">Password</span></b><span style="color:#333333">:
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">Questions about Tech-Talk?</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:#3661BD">WEB TOOL - Are You "Zooming"? Tips for Participants & Presenters</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="color:#333333">Intermediate</span></i><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="251" id="_x0000_i1036" src="https://files.constantcontact.com/ee1208b4001/6396b5e1-bc0c-4a4f-b4b8-175003b46d6f.png" alt="online meetings"><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#333333">Are you attending more online meetings and presentations in platforms like Zoom?
<b>It's a great way to</b> <b>communicate with team members, attend training programs and even chat with family and friends.</b> The use of Zoom.us has exploded because it has paired low cost with functionality, and even offers a free level.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">Before we jump into some tips</span></b><span style="color:#333333"> so that you can get more out of a meeting -- as either an attendee or a presenter -- let's take a quick look at the
<b>account types </b>so you can understand the key differences.<o:p></o:p></span></p>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" style="border-collapse:collapse;margin-right:3.5pt;word-wrap: break-word">
<tbody>
<tr style="height:.75pt">
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="174" id="_x0000_i1039" src="https://files.constantcontact.com/ee1208b4001/5afebe44-ae60-4169-b711-e6fad9a4b48f.png" alt="Zoom"><o:p></o:p></p>
</div>
</td>
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1040" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
</tr>
<tr style="height:.75pt">
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1041" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td width="15" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1042" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
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<div>
<div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">Zoom Meetings (</span></b><span style="color:#333333">Free Level) - Best for one-to-one meetings as there are no limits on session lengths
<b>when there are just two people</b> in the Zoom room. However, if you have more than two people in a meeting, there is a 40-minute limit.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">Zoom Meetings (</span></b><span style="color:#333333">Paid Level - $15/mo) - This plan is great for interactive sessions where you want attendee participation – like for staff/team meetings. No time limits
and 100 attendees.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">Zoom Webinar </span></b><span style="color:#333333">(Paid $40+/mo)<b> -
</b>This is an upgrade to the paid meeting account. The Webinar level is ideal for large audiences where the attendees don't necessarily interact with each other. Typically, it is set up with one (or a few panelists) presenting to an audience. One major benefit
is at this level, <b>Zoom Webinar will send meeting reminders to registrants one week, one day and one hour before the event.</b>
<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">Yes, you can hold a "webinar" (a training session) in the
<i>meeting </i>type. And you can hold "meetings" (discussion groups) in the <i>webinar
</i>platform. So this article will focus on the Zoom Meeting and how you can get more out of attending … or presenting one.<o:p></o:p></span></p>
</div>
</div>
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</td>
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</td>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p>
<p></p>
<div align="center"></div>
</p>
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</table>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:6.75pt 0in 6.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="93%" style="width:93.0%;border-collapse:collapse;min-width: 93%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1043" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
</div>
</td>
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</div>
</td>
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</div>
</td>
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</tbody>
</table>
</div>
</td>
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</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<div>
<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Become the Best Zoom Participant!</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">When it comes to attending a Zoom meeting (or really, any type of conference calling platform), there are some basic "video conferencing etiquette" behaviors to keep in mind.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">As a participant your toolbar is your best friend.</span></b><span style="color:#333333"> To be able to interact on the call, you need to know the basics.
<b>Remember</b>: This toolbar is for a Zoom <i>Meeting. </i>(There are different options for a Zoom
<i>Webinar</i>.)<o:p></o:p></span></p>
</div>
</div>
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</div>
</td>
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</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="533" id="_x0000_i1044" src="https://files.constantcontact.com/ee1208b4001/9e1a163c-7a39-493b-aa47-d30ee7fc7bd3.png" alt="Zoom toolbar"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<div>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#3661BD"># 1 Mute – If you only know one toolbar function, the most important is the Mute option. </span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
</div>
</div>
</td>
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</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="right" style="border-collapse:collapse;margin-right:3.5pt;word-wrap: break-word">
<tbody>
<tr style="height:.75pt">
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1045" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="181" id="_x0000_i1046" src="https://files.constantcontact.com/ee1208b4001/e637aba4-282f-43cd-a689-31e4669a8b09.png" alt="muting options"><o:p></o:p></p>
</div>
</td>
</tr>
<tr style="height:3.75pt">
<td width="15" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:3.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1047" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in;height:3.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1048" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
<div>
<div>
<div>
<p class="MsoNormal"><span style="color:#333333">Some meetings are set up to have all attendees automatically muted when first entering the call, but not always. Believe it or not,
<b>the noise behind you</b> in your room (dishwasher, TV, dog) is AMPLIFIED and <b>
comes across much louder to the others on the call. </b>So it is important that you KEEP yourself muted in a group call, un-muting when you have something to say.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">In your toolbar, the <i>Mute </i>
icon is on the far left. Toggle it on or off as needed.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#241D16">Muting TIP:</span></b><span style="color:#333333">
<b>You don't have to scramble </b>to find the microphone button. If you're muted and want to talk, you can
<b>press the space bar and hold it down</b> <b>to un-mute</b> your microphone while speaking (keep holding it down as you talk).
<b>Once you're finished speaking,</b> release the space bar to return to the mute mode.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">Prepare ahead of time. If you're in a team meeting with few members and will be un-muted a lot,
<b>put a "do not disturb" sign on your door </b>to help minimize interruptions.<o:p></o:p></span></p>
</div>
</div>
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</div>
</td>
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</tbody>
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</div>
</td>
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</tbody>
</table>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:6.75pt 0in 6.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="93%" style="width:93.0%;border-collapse:collapse;min-width: 93%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1049" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<div>
<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">#2 Sound Quality – "Jerry, can you repeat that? You cut out."</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
</div>
</div>
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</div>
</td>
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</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" style="border-collapse:collapse;margin-right:3.5pt;word-wrap: break-word">
<tbody>
<tr style="height:.75pt">
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="292" id="_x0000_i1050" src="https://files.constantcontact.com/ee1208b4001/59ac252b-0ab0-4c79-ad11-465ddbf68d51.png" alt="Zoom Bingo"><o:p></o:p></p>
</div>
</td>
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1051" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
</tr>
<tr style="height:.75pt">
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1052" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td width="15" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1053" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
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</tbody>
</table>
</td>
<div>
<div>
<div>
<p class="MsoNormal"><span style="color:#333333">Nothing is more frustrating than not being able to hear clearly, with cracking and cutting out. So do your part in making sure you can hear and be heard.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">You can join the audio portion of a Zoom call through your device's built- in microphone, or through a phone. Many laptops and smart devices have high quality microphones. But, if you use Zoom a lot,
<b>take a look at getting an external microphone </b>that plugs into the USB port<b>
</b>of your computer for better sound quality.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">When you enter a Zoom meeting, you'll be prompted to pick your device's microphone or an accessory mic that you have plugged in.<o:p></o:p></span></p>
</div>
</div>
</div>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;background:white;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:6.75pt 0in 6.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="93%" style="width:93.0%;border-collapse:collapse;min-width: 93%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1054" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
</div>
</td>
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</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
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</td>
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</tbody>
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</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">#3 Enhancing Your Video - You want to look good on camera, right?</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">There are many considerations when you have your camera turned ON during a Zoom call... lighting, background, camera placement, etc.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">You don't have to have fancy "ring" lights -- you can use natural lighting.
<b>Sit <i>facing </i>a window (not with your back to it) </b>so that the light doesn't put your face in shadow.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">You have some flexibility in where your camera is pointing, even if it's built into your device.
<b>Look at your camera directly, straight ahead</b>. You can adjust your laptop screen forward or backward. Don't sit in a chair with your laptop on your lap with it aimed upward. It's unflattering!<o:p></o:p></span></p>
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<img border="0" width="15" height="1" id="_x0000_i1055" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="329" id="_x0000_i1056" src="https://files.constantcontact.com/ee1208b4001/8525e4ee-adfb-4352-9820-d9de4d59e9b0.png" alt="zoom call"><o:p></o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1057" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="1" height="5" id="_x0000_i1058" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#333333">Depending on the type of Zoom call (personal or professional), dress appropriately and remember your posture. Keep in mind that the presenter and attendees can see you when your camera is on.
<b>Give the presenter and team members the courtesy of your attention.</b> We all get distracted and want to multi-task, but if you're at a meeting in a conference room you wouldn't be texting your sister, eating your lunch or doing your nails.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">In your Zoom tool bar </span>
</b><span style="color:#333333">you can toggle your video on or off with the "start/stop video" button. If you click the upward arrow to the right of the video icon and select
<i>Video Settings</i>, you have more options. <b>On the <i>Video </i>tab there are a few things you can adjust:</b>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Enable HD</span></b><span style="color:#333333"> for higher quality video settings. However, this uses much more bandwidth and can stress your connection so you may want to turn it off.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Touch up my appearance</span></b><span style="color:#333333"> to soften your skin and minimize imperfections.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Virtual Background </span>
</b><span style="color:#333333">allows you to select a picture that shows behind you. But if the room (the wall) that you're in front of is busy and colorful, it doesn't work well. Sit in front of a plain wall or add a green screen behind you. Then choose a
Zoom-provided image. If none are in your account, click the plus (+) icon to upload a picture from your PC.
<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="448" id="_x0000_i1059" src="https://files.constantcontact.com/ee1208b4001/52f86d12-6f5c-4018-9bc6-810bef88ef7b.png" alt="zoom background"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="color:#333333">NOTE</span></b><span style="color:#333333">: If you're uploading a picture from your PC, the best size is something horizontal (e.g. 1920 by 1080 pixels; a 16:9 ratio). You can get free images from sites like
<a href="http://r20.rs6.net/tn.jsp?f=0012OJDuAGGxWXRQdP0NUZpIA4-x6_OY79kkbBTozL6zqFSEUeDENxJyC5dQ4GKTUxMl1yoW7lDwMQp1tf2nsU3kvUr94Re6uUNeXcD7iARfKxkW8pIXoyno7Ma5oSkSshhdQ3OTbDn4FY=&c=-E266sClrdbmqZfxo-V3aLofCNQ5SvH9Xpkzoq3OzCiUQnT-oiMj-A==&ch=XJlbtLeKDZMopakhxhQFgaB9io13ujNDUoOOd8j0_nAOxpu4PQ77Ig==" target="_blank">
<span style="color:#3661BD">Unsplash.com</span></a> or purchase professional backgrounds at
<a href="http://r20.rs6.net/tn.jsp?f=0012OJDuAGGxWXRQdP0NUZpIA4-x6_OY79kkbBTozL6zqFSEUeDENxJyJaATsOgNzvdOjz4cJ7izRAnxbpoGyZsfjFLkIm7xnE23rgx60jOUibvQ5YLvEK2noxv6QTqVwjWJRy92oMnh8A=&c=-E266sClrdbmqZfxo-V3aLofCNQ5SvH9Xpkzoq3OzCiUQnT-oiMj-A==&ch=XJlbtLeKDZMopakhxhQFgaB9io13ujNDUoOOd8j0_nAOxpu4PQ77Ig==" target="_blank">
<span style="color:#3661BD">Zoombacks.com</span></a> <o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><b><span style="font-size:15.0pt;color:#BF3F2F">... article continues in the
</span></b><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=0012OJDuAGGxWXRQdP0NUZpIA4-x6_OY79kkbBTozL6zqFSEUeDENxJyJaATsOgNzvdXwKbcuRq5YEu-sz6fBS09Y9V7YJh81hcHoZx3PM8_dC3bDjc_6lUuaKEwnWubjGW_6vcf0OQV5NIwstI3cpIKsZbha4eOt1K9JFzisqXqn_rbj-fGdO5-VOb6ksdrcsKKJI4U25QU5D9vUUiIo2PEoXotenfzSDi&c=-E266sClrdbmqZfxo-V3aLofCNQ5SvH9Xpkzoq3OzCiUQnT-oiMj-A==&ch=XJlbtLeKDZMopakhxhQFgaB9io13ujNDUoOOd8j0_nAOxpu4PQ77Ig==" target="_blank"><b><span style="font-size:15.0pt;color:#BF3F2F">Tech-Talk
Database</span></b></a> <o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><b><span style="color:#BF3F2F">Forgot your login?
</span></b><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" align="right" style="text-align:right"><b><i><span style="color:black">See top of this email, just under the big picture</span></i></b><b><i><span style="color:#BF3F2F">.</span></i></b><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#3661BD">The rest of the article covers...</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">Attendee Tips (#4, #5, #6)</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l13 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#525252"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#525252">Do you have to turn the video on?<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l13 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#525252"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#525252">Interaction - Be a Part of the Meeting!<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l13 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#525252"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#525252">Viewing Options - Turn on Gallery View<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">Presenter Tips (#1, #2, #3, #4)</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Use a Co-host<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Take Control and Add a Level of Security<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">New Share/Pause Options<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Keep Your Attendees Engaged<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:white"><a href="http://r20.rs6.net/tn.jsp?f=0012OJDuAGGxWXRQdP0NUZpIA4-x6_OY79kkbBTozL6zqFSEUeDENxJyJaATsOgNzvdXwKbcuRq5YEu-sz6fBS09Y9V7YJh81hcHoZx3PM8_dC3bDjc_6lUuaKEwnWubjGW_6vcf0OQV5NIwstI3cpIKsZbha4eOt1K9JFzisqXqn_rbj-fGdO5-VOb6ksdrcsKKJI4U25QU5D9vUUiIo2PEoXotenfzSDi&c=-E266sClrdbmqZfxo-V3aLofCNQ5SvH9Xpkzoq3OzCiUQnT-oiMj-A==&ch=XJlbtLeKDZMopakhxhQFgaB9io13ujNDUoOOd8j0_nAOxpu4PQ77Ig=="><b><span style="font-family:"Arial",sans-serif;color:white;text-decoration:none">Read
the Full Zoom Article Here</span></b></a><o:p></o:p></span></p>
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<img border="0" width="5" height="1" id="_x0000_i1061" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" id="_x0000_i1062" src="https://files.constantcontact.com/ee1208b4001/41d9a61c-7e5a-4de3-b0a4-4021dd05cea3.png"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1063" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communications: Talking</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><i><span style="color:#333333">How to get people engaged in Zoom</span></i><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333">Nobody likes to just sit and watch other people talk, right? They like to get involved. They learn more if they do. They stay more engaged when they're asked for their opinion and ideas.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><b><span style="color:#333333">Here are a couple of techniques</span></b><span style="color:#333333"> that work well in online meetings: to get and keep everyone's attention throughout a presentation.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">FIRST, be sure to turn their "chat fingers"</span></b><span style="color:#333333"> on by asking a question
<i>everyone</i> can answer easily and without fear of being wrong.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">For instance</span></b><span style="color:#333333">, as they come into the session, request that they tell you what city they're in or one thing they like to do for fun. Pick something everyone can answer
safely and easily without much thought. <b>This technique works wonders</b> and is worth the time because it get's them over the hurdle of that first chat entry. You'll get more engagement later throughout the session.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">NEXT, remember these three (3) principles</span></b><span style="color:#333333"> as you ask for interaction<b>: 1)
</b>Don't ask questions that put people's knowledge on the spot, <b>2) </b>Phrase a question that allows really short answers such as a single letter, number or word, and<b> 3)
</b>Always respond verbally to what you see in the chat. (examples below).<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">TIP:</span></b><span style="color:#333333"> Think of good questions ahead of time and have each one typed on a slide so you get the words just right
<i>and</i> they can see and read as well as listen to your question. You'll get a better response and people will feel more comfortable responding.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><b><span style="color:#333333">Examples</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l10 level1 lfo8">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="color:#333333">"Who knows how to ____?"</span></i><span style="color:#333333"> This is a
<i>bad</i> question. No one wants to say because they might be wrong and it would be embarrassing.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l11 level1 lfo9">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Better</span></b><span style="color:#333333">: "Put
<i>yes </i>or <i>no </i>... or <i>not sure</i> ... in the chat to this question."<i>Do you know how to ______?"</i>
<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l6 level1 lfo10">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="color:#333333">"What is one word that comes to mind about this proposal?</span></i><span style="color:#333333"> (<b>You respond:</b>
<i>"I see </i>super<i>, </i>problematic<i>, a lot of "</i>good.<i>" Ok it looks most are positive. Let's explore the "problematic." Sally will you un-mute and share your thoughts on this?")</i>
<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l12 level1 lfo11">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">"<i>About how many volunteers do you have?" (Good question. Short. Not asking for specifics.)
</i><b>You respond: </b><i>"3, 17, wow 59 for Andover." </i>Make your observation and summary of what you see conversational so that they feel as if you are actually talking with them, not
<i>at </i>them<i>.</i> <o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo12">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">"<i>How often do you go into the Tech-Talk Database? "1" for never; "2" sometimes, "3" often."
</i><b>You respond: </b><i>"I see a lot of 1's, 2's, and great about a third are "3's".</i>
<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1066" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" style="border-collapse:collapse;margin-right:3.5pt;word-wrap: break-word">
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" id="_x0000_i1067" src="https://files.constantcontact.com/ee1208b4001/da1c6ee9-ba35-4af5-9c80-8e1b5781189e.png"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1068" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1069" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1070" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Leadership
</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><i><span style="color:#333333">Setting expectations in online meetings</span></i><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">Whether you're sitting around a conference table or virtually together in an online meeting,
<b>expectations for how to communicate your ideas</b> need to be established to make the session more effective.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">It falls to the leader of the group</span></b><span style="color:#333333"> to facilitate a conversation around how everyone agrees to interact.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">In a typical well-run, face-to-face meeting the expectations may be to: not interrupt another person, raise a hand to be recognized as the next speaker and so on.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">It gets a little more complicated when the sessions are virtual
</span></b><span style="color:#333333">... for several technical reasons. <b>One is that
<i>digital </i>is less forgiving</b> <b>when it comes to audio</b>. When we are physically with each other and speak, it's done in
<i>analog </i>waves. These can all occur at the same time and we can hear both when two people are talking at once.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">But <i>digital</i> is different.
<b>It's one or the other.</b> So we get sounds that are cut-out. We can't talk over each other. When we try, it's a mess. No one hears any one person well.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">The second is <i>lag </i>time</span></b><span style="color:#333333">. Not everyone's internet speed is top notch and Zoom adds a significant load on it. This means that for some folks, there will be a time
lapse between what is said and shown by the presenter ... and when the others receive it.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">So setting expectations at the beginning of a meeting
</span></b><span style="color:#333333">is an important thing for the meeting leader to do ... especially when it's virtual. Zoom has some features that you can use, and they work best when<b> the team has a common understanding of the process.</b>
<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">What expectations does your group</span></b><span style="color:#333333"> want to have for each of these interactive features? (The answers may vary based on the number of participants and their preferences.)<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo13">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Muting and un-muting</span></b><span style="color:#333333">.
<b>Q:</b> Is everyone to stay <i>muted</i> at all times, until they have something specific to say ... or not?
<b>Q: </b>How do they indicate they want to speak? <i>Remember</i>: There's always a slight delay for the person to un-mute, so be patient for a few seconds. It's just like listening to the news with foreign correspondents. They get asked a question. There's
a pause. Then they answer.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo14">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Everyone showing video or not.</span></b><span style="color:#333333">
<b>Q:</b>Do you want to see everyone's shiny face and watch how they react to points of discussion ... or not?
<b>Q:</b> Is it acceptable to turn off your video during the meeting if you have to move away for a few minutes ... or not?
<i>Remember: </i>There are some discussions where you may want to see each other just as you would if you were in a physical room. Facial expressions and body language communicate a great deal.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l7 level1 lfo15">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Using the Chat. Q: </span>
</b><span style="color:#333333">Is it OK to chat individually with others in the room during the presentation ... or just with the presenter? Sometimes you want them to have the side conversations, other times you may want their full attention.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo16">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Using Emojis and what the non-verbal icons mean to you. Q:
</span></b><span style="color:#333333">When could someone trigger the "coffee cup" symbol ... what does it mean? Is this a request to take a break? Or does it indicate "I've stepped away from the computer for a couple of minutes"? You decide as a group when
to use which sign. <b>Q: </b>Do you encourage members to use the <i>clapping</i> hands when they hear something they like or do you want to use them as a way to take a group vote?<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">Once you as a leader have facilitated a common understanding,</span></b><span style="color:#333333"> you can post the expectations at the front of the meeting ... and maybe even go over them quickly each time.
This makes sure that new folks to the group understand them and the regulars are reminded.<o:p></o:p></span></p>
</div>
</div>
</div>
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</tbody>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:3.0pt"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black">Darci Hanning, MLIS</span></b><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black"><o:p></o:p></span></b></p>
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