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<p class="MsoNormal">Hello Oregon library community,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Join Greta and me <b>tomorrow (Wed.) at noon</b> for this week’s Topic Talk –
<b>Having difficult conversations with patrons</b>. How do you handle questions like “Why can’t I just go look at that shelf and pick what I want?” or “Why are you wearing a mask?” Our colleague Joel Henderson will also join us – he’s been the primary one manning
the Talking Books library phone line every day and has had a lot of challenging conversations the past 10 weeks. Joel will share a few of his strategies for working with the public in challenging moments and some ideas for making sure you are getting the resources
you need as you help the public.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Details on joining the meeting – as well as info about upcoming Topic Talks – are at the State Library’s
<b><a href="PAGE%20URL:%20https:/libguides.osl.state.or.us/coronavirus/meetups">COVID-19: Information for Oregon Libraries guide</a>.
</b>(And FYI, this meeting will be recorded and available for those not able to attend in person.)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hope to see you then!<o:p></o:p></p>
<p class="MsoNormal">-Tamara<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum<o:p></o:p></span></b></p>
<p class="MsoNormal"><i><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">(she/her)<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">State Library of Oregon | Library Support & Development Services<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">*COVID-19 info for libraries:</span></b><b><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#0070C0">
</span></b><b><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="https://libguides.osl.state.or.us/coronavirus"><span style="color:#1F4E79">https://libguides.osl.state.or.us/coronavirus</span></a></span></b><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="mailto:tamara.ottum@state.or.us"><span style="color:#1F4E79">tamara.ottum@state.or.us</span></a></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5">
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">|
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="tel:%20(503)%20378-6506"><span style="color:#1F4E79">503-378-6506</span></a></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">
| </span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="http://www.oregon.gov/library"><span style="color:#1F4E79">www.oregon.gov/library</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Follow @StateLibraryOR on Facebook | Twitter | Instagram | Pinterest<u><o:p></o:p></u></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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