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<p class="MsoNormal"><b>The Oregon Reference Summit is on(line)! <o:p></o:p></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal">Join us for the first of several, monthly presentations:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Confidence in Any Weather </span>
</b><span style="font-size:12.0pt">presented<b> </b>by<b> </b></span><span style="font-size:12.0pt">Ciara Doyle of 211info<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thursday, July 30<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">1:00 - 2:00 p.m.<o:p></o:p></span></p>
<p class="MsoNormal"><i><o:p> </o:p></i></p>
<p class="MsoNormal">Now more than ever it's vital to be able to connect people with resources that can help them. Whether you are new to the job or are looking to refresh your skills, in this webinar you will learn to identify things that make an Information
& Referral encounter challenging and develop a set of tools for success, even when you have to say "No." We will provide examples of scripting to use when resources aren’t available, and talk about strategies for controlling the call, and how to manage difficult
interactions. Finally, we will talk about ways to de-escalate and tips for debriefing difficult calls.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Registration:</b> <a href="https://docs.google.com/forms/d/e/1FAIpQLSeTr8-mtCSBHL2a-75Y650IZJg1v9uPNCDRPDuB_3Z1DEO3fQ/viewform">
<b>Click here to register</b></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>For more information: <a href="https://sites.google.com/olaweb.org/oregon-reference-summit/home/sessions?authuser=0">
Visit our website</a></b><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>For questions, contact:</b><o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Natalie Brant - <a href="mailto:natalie.brant@state.or.us">
natalie.brant@state.or.us</a> <o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Mark Peterson - <a href="mailto:mark.peterson@mhcc.edu">
mark.peterson@mhcc.edu</a> <o:p></o:p></p>
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