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<p class="MsoNormal">Computer sessions:<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">Cornelius is allowing people to make an appointment to use a computer during our 5 hour daily service hours.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">Up to 45 min each<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">Overlapping 2 appointments each starting at a different time (every half hour).
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">1 user, no children<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">PPE:<o:p></o:p></p>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo1">We require masks, hands sprayed with sanitizer or gloves (we provide).<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo1">We don’t have partitions, but set the users apart among 11 pcs.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo1">We clean and put the pc out of order after use for the day (keyboard, mouse, table, chair)<o:p></o:p></li></ul>
<p class="MsoListParagraph"><o:p> </o:p></p>
<p class="MsoNormal">Most people need at least 30 min to log in, get to wherever and enter data. We are seeing many people applying for help to different agencies. Some checking email, etc. Printing and scanning have also been popular. At least half the people
require some kind of assistance:<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo2">New cards or guest passes<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo2">How to print/copy instructions<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo2">Low tech skills<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Mostly, we have our full-time, regular staff (not part-time aides) helping these folks. They wear mask and gloves. They avoid instruction, but many users need some real basic help with the needs above. It’s unavoidable. It’s impossible
to maintain 6’ when trying to look at their screen or show them how to place an id on the copier. We do have face shields staff can wear also. We don’t have any vulnerable staff do this assignment.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">Karen L. Hill | Library Director<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Cornelius Public Library | City of Cornelius<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:18.0pt;vertical-align:baseline"><span style="font-size:10.0pt;color:#7030A0"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="karenh@wccls.org"><span style="font-size:10.0pt">karenh@wccls.org</span></a><span style="font-size:10.0pt"> |
</span><a href="http://www.ci.cornelius.or.us/library"><span style="font-size:10.0pt">http://www.ci.cornelius.or.us/library</span></a><span style="font-size:10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">503-357-4093 (Library) | 503-992-5381 (Direct)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Follow us on Twitter <u>@CORLibrary</u> and Facebook:
<u>CorneliusPublicLibrary</u><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Member of Washington County Cooperative Library Services (WCCLS) |
<a href="http://www.wccls.org/">http://www.wccls.org</a><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Libs-Or <libs-or-bounces@omls.oregon.gov> <b>On Behalf Of
</b>Jim Jatkevicius<br>
<b>Sent:</b> Friday, October 30, 2020 3:04 PM<br>
<b>To:</b> libs-or@omls.oregon.gov<br>
<b>Subject:</b> [Libs-Or] Providing computer support during COVID<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Hello,
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">We are currently exploring approaches to providing public computer access to patrons and we are seeking the wisdom of libraries currently doing so in a restricted
COVID-19 environment. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">How are you managing hands-on support for patrons with their computer sessions? Are you simply maintaining standard distancing precautions, installing shields, and
enforcing masking protocols? Are staff working hands-on with patrons when necessary? Are you remoting in and taking over patron computers with a software solution? Have you developed other procedures you have found effective?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Any insights you can share would be most helpful. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Thank you.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Jim Jatkevicius (<a href="https://namedrop.io/jimjatkevicius" target="_blank">pronounce</a>) , Library Services Supervisor - Reference<br>
Forest Grove City Library<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Forest Grove, OR 97116<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><a href="mailto:jimj@wccls.org" target="_blank"><span style="font-size:11.0pt">jimj@wccls.org</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">503 992-3280<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Like us on
<a href="https://www.facebook.com/ForestGroveLibrary/?ref=bookmarks" target="_blank">
Facebook</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p> </o:p></span></p>
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