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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Arial",sans-serif;color:#1F497D">Welcome to the latest issue of Tech-Talk!<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif;color:#1F497D">Having trouble reading this email?
<br>
You can view the <b><a href="https://www.tech-talk.com/do-you-know-what-a-zettabyte-is.html">tech tip</a></b>, the
<b><a href="https://www.tech-talk.com/put-your-thank-you-on-steroids.html">communication tip</a></b>, and the
<b><a href="https://www.tech-talk.com/commitment-conversations-taking-on-a-project.html">leadership tip</a></b> online instead!
<br>
When prompted for a <b>username and password, </b>use<b> ORLIBTECH </b>for<b> BOTH.</b></span><span style="font-size:1.0pt"><img border="0" width="1" height="1" style="width:.0104in;height:.0104in" id="_x0000_i1055" src="http://r20.rs6.net/on.jsp?ca=65d7e6a8-da56-44c2-a0e2-05aef19401db&a=1100778316270&c=980e0ed0-0713-11e6-a7b7-d4ae528ed502&ch=981cb4d0-0713-11e6-a7b7-d4ae528ed502"></span></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="font-size:1.0pt">Exa, Zetta and Yotta Bytes <o:p></o:p></span></p>
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<span style="font-size:1.0pt"><img border="0" width="1" height="1" style="width:.0104in;height:.0104in" id="_x0000_i1089" src="http://r20.rs6.net/on.jsp?ca=3c9f1064-e1ec-4ef4-a1b8-9c17df6facb5&a=1100778316270&c=980e0ed0-0713-11e6-a7b7-d4ae528ed502&ch=981cb4d0-0713-11e6-a7b7-d4ae528ed502"></span><span style="font-size:1.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="490" height="98" style="width:5.1041in;height:1.0208in" id="_x0000_i1088" src="https://files.constantcontact.com/ee1208b4001/470df2da-b8fb-4b32-95fb-8f6331e9910d.png"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">This Week's Topic: INTERNET</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Tahoma",sans-serif;color:#333333"></span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#16274C">1. ARTICLE & VIDEO
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#16274C">... Do You Know What a Zettabyte is?</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">
<o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#16274C">2. COMMUNICATING
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#16274C">... Putting your "thank you" on steroids</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">
<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#16274C">3. LEADERSHIP
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#16274C">... Commitment Conversation: Requirements & Resources</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">
<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">4. WEBINARS</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> ...<o:p></o:p></span></p>
</div>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="231" height="154" style="width:2.4062in;height:1.6041in" id="_x0000_i1081" src="https://files.constantcontact.com/ee1208b4001/52b36699-4be1-47dd-8f42-a2362a60cf7d.png" alt="bytes"><o:p></o:p></p>
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<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1080" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1079" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1078" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">When I purchased a new laptop in the early 2000's it came with about 40 Gigabytes (GB) of storage. That seemed like a lot at the time.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Currently, a new laptop comes with about 256 GB, an iPhone can have as much as 512GB -- and up to 1 Terabyte (TB) on an iPad!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">But did you know</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> that there are "byte" measurements beyond a
<i>Terabyte </i>called <i>Petabyte</i>, <i>Exabyte</i>, <i>Zettabyte</i>… and even
<i>Yottabyte</i>?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">These units of measure had to be named
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">as the massive volume of data is growing exponentially every day – on our devices and what is stored online.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">So, just what are these units of measure called
<i>Peta, Exa, Zetta</i> and <i>Yottabytes</i>?<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1077" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Bits, Bytes and Zettabytes</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">A Bit is so small</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> that it is not much use. It takes EIGHT bits
to make ONE Byte. So we use "Bytes" as a unit of information storage. Currently, there are eight types of bytes in use.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="410" height="503" style="width:4.2708in;height:5.2395in" id="_x0000_i1076" src="https://files.constantcontact.com/ee1208b4001/c4e3b5f0-21be-4119-bfd5-aa232564d370.png" alt="byte chart"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">(Brontobytes and Geobytes have been the next 2 levels identified)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Generally, a Zettabyte is used to measure LARGE amounts of data.
<b>In 2016 there were approximately 4 Zettabytes of data stored in the whole world.</b> In 2021 that number is
<i>expected to exceed 60 Zettabytes</i>. <b>Since the size of the Internet doubles about every 2 years,</b> global data storage is predicted to exceed 200 Zettabytes by 2025 with 50% of it stored in the cloud.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1075" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">What is Contributing to the Data Explosion?</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">We, as device users</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">, have a high impact on the volume of data
being created. Think about how each of us is contributing to the data stored on our electronic devices and "in the cloud."<o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Every interaction</span></i></b><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> with your computer and phone creates
DATA…</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">
<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">When you
<b>send or receive an email</b> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Post something to a website</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">, blog, or make a comment<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Store files in the cloud</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> in places like OneDrive,
Google Drive, iCloud or Dropbox<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Post to Facebook</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">, Twitter and Instagram or upload
a video to YouTube<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Stream music</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> on Spotify, Pandora, or listen to a Podcast<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Use an
<b>app on your phone </b>to request a ride, order a meal, do online banking. Or to turn on your car, play a game, check the weather<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Ask
<b>Siri </b>or <b>Alexa </b>a question<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Activate your
<b>home security system</b>, connected toys and smart speakers<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Use an
<b>online gaming</b> console<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Transmit through a
<b>wearable device</b> like a smartwatch or fitness tracker<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">When you simply walk down the street
<b>your phone may be tracking your location</b> and sending that DATA to the cloud. All of your devices and interactions are constantly gathering, creating and transmitting DATA. It can be startling when you think about how each of us creates DATA.<o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Think of these mind-boggling statistics:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="522" height="481" style="width:5.4375in;height:5.0104in" id="_x0000_i1074" src="https://files.constantcontact.com/ee1208b4001/6b74ae0d-9597-4413-aab6-91020f74c670.png" alt="data statistics"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1073" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">The total amount of data</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> created, captured, streamed, and shared
in the world is not going to slow down. We are now living in the era of the <i>Zettabyte</i>, but graduating to worldwide data measured in
<i>Yottabytes </i>is now within our lifetime!<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;background:#F7F7F7;padding:0in 0in 0in 0in">
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
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<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1072" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" style="border-collapse:collapse;margin-right:3.5pt">
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<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" height="119" style="width:1.875in;height:1.2395in" id="_x0000_i1071" src="https://files.constantcontact.com/ee1208b4001/41d9a61c-7e5a-4de3-b0a4-4021dd05cea3.png"><o:p></o:p></p>
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<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1070" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1069" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<td width="5" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1068" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communications: Writing & Email</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Put your "thank you" on steroids</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">I'm sure you've asked someone for a favor, or special information, or time on their calendar, right?<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Whatever comes to mind, you are often best served to send an email ... or a written note ... saying thank you.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">One way to make your gratitude
<b>really hit the mark</b> ... have a greater impact ... is to add this phrase:<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"I really appreciate it!"</span></i></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Using these keywords conveys that
<b>you really mean it</b> and that <b>you value</b> what they offered. Just saying thank you is to be expected. So the extra phrase is meaningful.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Examples</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">:<o:p></o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"Thank you for spending the time with me. I really appreciate it!"<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"Thank you for sharing that information. I really appreciate it!"<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"Thanks for the meeting. I really appreciate it!"<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p>
<p></p>
<div align="center"></div>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;background:white;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:3.75pt 0in 3.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td style="background:#5E81CA;padding:0in 0in 4.5pt 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1067" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;background:white;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" style="border-collapse:collapse;margin-right:3.5pt">
<tbody>
<tr style="height:.75pt">
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" height="148" style="width:1.875in;height:1.5416in" id="_x0000_i1066" src="https://files.constantcontact.com/ee1208b4001/da1c6ee9-ba35-4af5-9c80-8e1b5781189e.png"><o:p></o:p></p>
</div>
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<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1065" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1064" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td width="5" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1063" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<div>
<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Leadership
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Commitment Conversations -- Taking on a Project</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Yup, there is one more element to discuss when you start a new project (in addition to the others listed below).<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Commitment Conversations</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> is the name we have given this set
of ideas which need to be clarified at the beginning of an effort if you want to achieve the greatest success.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">This last subject to talk about is
<b><i>Requirements and Resources</i></b><i>. </i><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">This is the time for the manager</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> (or person making the request)
to make note of specific <i>elements they want to be included</i>. It's also an opportunity to identify what
<i>resources </i>might be available.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">At this point in the conversation, either one might want to capture creative ideas that could be considered. If you're the manager, it's a good time to
<i>solicit </i>ideas the <i>employee </i>has … for discussion, elaboration, encouragement.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">And last, remember to discuss
<b>what type of resources might be available</b> ... personnel, funding, online tools. The point is not to
<i>assume </i>anything!<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Examples … Library Campaign </span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">"Be sure to include the executives of the State Library organizations."
</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">"You can use Constant Contact to broadcast and track messages."
</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">"Ask Sheri to assist you with online research."</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Other Info on Commitment Conversations...</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">#5
<a href="http://r20.rs6.net/tn.jsp?f=001M_df3CU-vRZWiBWSA0Lhg1049BZSCTUSN_mKcY050Cnk3oKPiwWyRpxIUbKTuaxKXaN_fWTxinzQewS-ImTagFYxGU7Yu1QmfVZVErneztZpw4N_IBmvlp-1wYJ_VgphNuSfAlio35pRQhOktXP9uC_uHpGF7yzwjDoB_Z2KhLqpjAAPtGA59Z71niCJRNcLb1Qgzjb-Ojf2yKKLGk1fVg==&c=W1PRNwP9CnuyVIyj4kAIJEVuVkF4vZ35_lNVPzGZKLiM9OC0yTeHhA==&ch=YhW4T7IflWNdEN4925VtWzTT6NiEdENojA8zI0D81rnT_Bx4juJ9bg==" target="_blank">
<span style="color:#3661BD">Scope of Ownership</span></a>; <a href="http://r20.rs6.net/tn.jsp?f=001M_df3CU-vRZWiBWSA0Lhg1049BZSCTUSN_mKcY050Cnk3oKPiwWyRg3WEcijt5j2bS3a70HLOGyuO6xNR77Xru4ycwHRgOlyDca3zsEcJESf1FP9ZJbw8YUtry9sPK1PDHyuhhuNR_y1dAbnJXbIbXiJ_Bc0h3F83g-lkDfLvnG7cQZeyjdigl6PIq5YSSpgTrIjrqoYRdMIyrYrjCZpOg==&c=W1PRNwP9CnuyVIyj4kAIJEVuVkF4vZ35_lNVPzGZKLiM9OC0yTeHhA==&ch=YhW4T7IflWNdEN4925VtWzTT6NiEdENojA8zI0D81rnT_Bx4juJ9bg==" target="_blank">
<span style="color:#3661BD">#4 Success Metrics</span></a>; <a href="http://r20.rs6.net/tn.jsp?f=001M_df3CU-vRZWiBWSA0Lhg1049BZSCTUSN_mKcY050Cnk3oKPiwWyRqNkFaZO6-W3jg4MWf1sFxXl1BeB2G3JOS4EV5K2Acv_7RW_Xba91iki-wfvEdtmFnPZGQjT8qESb42z4OKR-UHOlZxCVeDTZhjvaeszHYsLmgNQCHEEwQw9ABMwafvEdx_VFTkcGpG1yveOwbrgiLdIxnoqcGnSyQ==&c=W1PRNwP9CnuyVIyj4kAIJEVuVkF4vZ35_lNVPzGZKLiM9OC0yTeHhA==&ch=YhW4T7IflWNdEN4925VtWzTT6NiEdENojA8zI0D81rnT_Bx4juJ9bg==" target="_blank">
<span style="color:#3661BD">#3 Deadlines</span></a>; <a href="http://r20.rs6.net/tn.jsp?f=001M_df3CU-vRZWiBWSA0Lhg1049BZSCTUSN_mKcY050Cnk3oKPiwWyRqOPGxAYv2ZDmj1FS4VFjathh1njxNC7WtbKoMzq5wbDglYVh9_5Ssgu1kPMEo955-W7jsfBBFtzjwj8mUnKEhGm9cJg_fjFA5NIrS8uaM4lQLsSGDXKqY7wil5FZvbNThjkwZY0PwsBED2dka8U0aWlwSd1VkgFnQ==&c=W1PRNwP9CnuyVIyj4kAIJEVuVkF4vZ35_lNVPzGZKLiM9OC0yTeHhA==&ch=YhW4T7IflWNdEN4925VtWzTT6NiEdENojA8zI0D81rnT_Bx4juJ9bg==" target="_blank">
<span style="color:#3661BD">#2 Project Vision</span></a>, <a href="http://r20.rs6.net/tn.jsp?f=001M_df3CU-vRZWiBWSA0Lhg1049BZSCTUSN_mKcY050Cnk3oKPiwWyRr17Jt1_ML6g66Wx9QTt5e9Y1Bvcw8iaXuNsiHucU-fTSs_e4Fi961YrFwMBYPbFw4mmlUWJMteZNc6nqiNb2z3Sd1rS0NvfGrjF1F_4c-7BZILNqQvDsaFgtQBXGthhmfPFn2mD7AxsVaM6dXELxTVtSLtIFIC8Ww==&c=W1PRNwP9CnuyVIyj4kAIJEVuVkF4vZ35_lNVPzGZKLiM9OC0yTeHhA==&ch=YhW4T7IflWNdEN4925VtWzTT6NiEdENojA8zI0D81rnT_Bx4juJ9bg==" target="_blank">
<span style="color:#3661BD">#1 Overview</span></a> <o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Six Questions,
<a href="http://r20.rs6.net/tn.jsp?f=001M_df3CU-vRZWiBWSA0Lhg1049BZSCTUSN_mKcY050Cnk3oKPiwWyRk63XqXHLBG-CN9v14EeN720Fdt5Rr4Eg-2nErk9TzO7n5sq0syG7_9R8aCV6N2S1y11OvzaCu8ETIpdbKMBNtKjx6rknZ5TTkyYnz8PdX_9dQiaOWR3qViYZMbxc2PXUH50Zth8FLvexw7XYQ0pAPIO-hdoK0Ymk7fliMtCp1OMCq7Gkz1Akdmc1rneKxww3f7eWGgPkvTgp1pGcBRoJ2aLId4G9C3ox6eMunnEBnuR&c=W1PRNwP9CnuyVIyj4kAIJEVuVkF4vZ35_lNVPzGZKLiM9OC0yTeHhA==&ch=YhW4T7IflWNdEN4925VtWzTT6NiEdENojA8zI0D81rnT_Bx4juJ9bg==" target="_blank">
<span style="color:#3661BD">How Managers Become Great Leaders …and How Team Members Can Thrive Despite Weak Leadership</span></a> [Webinar]<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:3.0pt"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black">Darci Hanning, MLIS (she/her/hers)<o:p></o:p></span></b></p>
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