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<div class="WordSection1">
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Arial",sans-serif;color:#1F497D">Welcome to the latest issue of Tech-Talk!</span></b></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="font-size:1.0pt">Quickly switch to the app you want <o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="font-size:1.0pt"><img width="1" height="1" style="width:.0104in;height:.0104in" id="_x0000_i1086" src="https://r20.rs6.net/on.jsp?ca=664ffdd0-3232-4a7f-9f8c-cc5366b3ff6e&a=1100778316270&c=4f52e898-6edc-11ea-9474-d4ae529a85ae&ch=69c188cc-cdfb-11eb-b3db-fa163e6b8330"></span><span style="font-size:1.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img width="490" height="98" style="width:5.1041in;height:1.0208in" id="_x0000_i1085" src="https://files.constantcontact.com/ee1208b4001/470df2da-b8fb-4b32-95fb-8f6331e9910d.png"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1084" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">This Week's Topic: WINDOWS</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Tahoma",sans-serif;color:#333333"></span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#16274C">1. ARTICLE & VIDEO
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#16274C">...
</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Using Windows + Tab With Multiple Monitors<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#16274C">2. COMMUNICATING
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#16274C">... Watch your "I's"
</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#16274C">3. LEADERSHIP
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#16274C">... Frustration tolerance</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">4. WEBINARS</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> ...<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Jul 7: [VIDEO]</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> Breeze Through Video-Making in Canva<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Jul 21: [EXCEL/G-SHEETS]</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> Create Pivot Tables and Pivot
Table Charts<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Aug 4: [GRAPHICS]</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">
</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#222222">8 Ways in SnagIt to Improve Your Image Captures</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">
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</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Aug 18: [OFFICE]
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Add Speed & Polish When Working with Office Documents<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:white"><a href="https://r20.rs6.net/tn.jsp?f=001YVW431rzIO8ZAoCRGfEWrg93CPFyvMByhwtC8kLa_5H2mDDLigaJrr7wiaydwyRVvr1sNYppHagvkk5Bbrx8dlFdZtmPpZ6uQLGPKscxNpSwipyjg6B-XDq1J6ywxvwqzzbaXKSNWuAfr4SPScwVRDkyXgiU86uU&c=4MAmnRL4xou8TuyZhz1UTg5a4svXxTOxySKbG6H155Pgx7cyQ2nmyQ==&ch=r9s8lwYAA1kNz27q2cNM98iVNxFecOuDw0K7w2eyTdt232Dfk09dTQ=="><span style="font-family:"Arial",sans-serif;color:white;text-decoration:none">Register
for Webinars</span></a><o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1083" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://r20.rs6.net/tn.jsp?f=001YVW431rzIO8ZAoCRGfEWrg93CPFyvMByhwtC8kLa_5H2mDDLigaJrgV-awjuypkwL5N-Q3Ub2jliF4wKh5YdrJz5QDdX1upAUBoi1yxJGg9zSnIbd7GlSzHuDOW92UQ2dQHjSHaCv1j3u3qOkMKzJDKdndpT65QwZ7Av7kwVg6cyc_cp8Wn3gmyqf4bXnPJfZp66TUqZGDtwhpw6Tq__DQ==&c=4MAmnRL4xou8TuyZhz1UTg5a4svXxTOxySKbG6H155Pgx7cyQ2nmyQ==&ch=r9s8lwYAA1kNz27q2cNM98iVNxFecOuDw0K7w2eyTdt232Dfk09dTQ=="><span style="text-decoration:none"><img border="0" width="599" height="354" style="width:6.2395in;height:3.6875in" id="_x0000_i1082" src="https://files.constantcontact.com/ee1208b4001/e03e593c-4638-4e7e-8745-f860b7380d3f.png" alt="summer"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Photo by
<a href="https://r20.rs6.net/tn.jsp?f=001YVW431rzIO8ZAoCRGfEWrg93CPFyvMByhwtC8kLa_5H2mDDLigaJrucAbzlKxgMPsNA0Sfu9A7IOHSVeP8AHk-NnBDvxIrAc78f5iaLrRwH6tggBSf9c17EQK-ZmOBmQOqgipkV7sStJhXS3_ZCGykiU0g_1TWgtdUlPoa3G87ktk38RCisnawG50IJeCP1BqIC71TdGN2gOVQ9xZq2zKPcEPCux3uewMxqdgjBrhhI1JOIis8I-xajmUIl269_X9ADSVlfIEEQ=&c=4MAmnRL4xou8TuyZhz1UTg5a4svXxTOxySKbG6H155Pgx7cyQ2nmyQ==&ch=r9s8lwYAA1kNz27q2cNM98iVNxFecOuDw0K7w2eyTdt232Dfk09dTQ==" target="_blank">
<span style="color:#3661BD">Arno Smit</span></a> on <a href="https://r20.rs6.net/tn.jsp?f=001YVW431rzIO8ZAoCRGfEWrg93CPFyvMByhwtC8kLa_5H2mDDLigaJrqqAmKUmcvYb05-fqFiyDtX9KsP3qijQHYCWvor15sDDEsNXY2vI8s1iz84D6upHYWevdtiGN_o_b3c5FGtR34uG1bPFwzuoB2I4VRralpf30mMebcLsCTovcW7wgGb1-TafdjdTrisiZ_AVdAcKv6xqXpRJNIC866vD9zzRo9JISdFsVGWrsavAMFtovIhKNYDaTWSE6zctVB-EUszGYFNxdqfG383Rqg==&c=4MAmnRL4xou8TuyZhz1UTg5a4svXxTOxySKbG6H155Pgx7cyQ2nmyQ==&ch=r9s8lwYAA1kNz27q2cNM98iVNxFecOuDw0K7w2eyTdt232Dfk09dTQ==" target="_blank">
<span style="color:#3661BD">Unsplash</span></a> <o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1080" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://r20.rs6.net/tn.jsp?f=001YVW431rzIO8ZAoCRGfEWrg93CPFyvMByhwtC8kLa_5H2mDDLigaJrn0ecy6E-7_oOdnem4XdNPIivYiidSgQ8hMyw-0wrDK1I0UefHzpYUlmS9KcdtIWi4k91duMyIJTiS-a8icqjnNblLjnVgiB7Yxq5UWILp3F&c=4MAmnRL4xou8TuyZhz1UTg5a4svXxTOxySKbG6H155Pgx7cyQ2nmyQ==&ch=r9s8lwYAA1kNz27q2cNM98iVNxFecOuDw0K7w2eyTdt232Dfk09dTQ=="><span style="text-decoration:none"><img border="0" width="546" height="267" style="width:5.6875in;height:2.7812in" id="_x0000_i1079" src="https://files.constantcontact.com/ee1208b4001/0d8d9949-72db-4dd7-857e-095da7ef74bf.png"></span></a><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1078" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">WINDOWS - Using Windows + Tab With Multiple Monitors</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Intermediate</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">I usually work with
<b>many apps open on multiple monitors</b> – Word docs, email, a graphics program ... plus a few Internet browser windows. I used to use the shortcut
<i>Alt + Tab </i>to quickly <b>toggle between open applications</b> (see more about this function in
<a href="https://r20.rs6.net/tn.jsp?f=001YVW431rzIO8ZAoCRGfEWrg93CPFyvMByhwtC8kLa_5H2mDDLigaJrgV-awjuypkwkO99P8Uddkmk-sPN9p-mfljc_Vsgw0NomLk7ggxrqfALzX4V5FrlAIgEFeAY95sDyI1XKgB5gtM_uQ6gWkvL48-dnawX1_DMnM_hrCZtKYdU-tNPYed4aTnfiQT-IG7P&c=4MAmnRL4xou8TuyZhz1UTg5a4svXxTOxySKbG6H155Pgx7cyQ2nmyQ==&ch=r9s8lwYAA1kNz27q2cNM98iVNxFecOuDw0K7w2eyTdt232Dfk09dTQ==" target="_blank">
<span style="color:#3661BD">this Tech-Talk article</span></a>), but...<o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1077" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="270" height="97" style="width:2.8125in;height:1.0104in" id="_x0000_i1076" src="https://files.constantcontact.com/ee1208b4001/6a0c7751-75e4-4882-9770-1997b13e5cf8.png" alt="Windows plus tab key"><o:p></o:p></p>
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<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1075" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1074" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">I found a similar shortcut that works better – when I'm working on
<b>multiple monitors</b>.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Microsoft has recently updated this shortcut. Now when you enter the
<b>Windows Key + Tab</b>, you will go to the "Task" view. It looks a bit similar to
<b>Alt + Tab</b> initially, but there are a <b>few advantages of this technique when working with multiple monitors.</b>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Windows Key + Tab
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">displays a thumbnail of each of your
<i>open </i>apps / programs / browsers, etc.... And the best part is,<b> </b>if you work with more than one computer monitor,
<b>the thumbnail for each open app is displayed on the corresponding monitor. </b>
This makes it much faster to find a specific program you want!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#0E0E14">For instance, in this image below,</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#0E0E14"> you see three different monitors.
After pressing <i>Windows + Tab</i>, each app that is open is showing in thumbnail version on the monitor with
<i>that document </i>is displayed on. <b>Click on the one you want!</b></span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p>
<p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="519" height="155" style="width:5.4062in;height:1.6145in" id="_x0000_i1073" src="https://files.constantcontact.com/ee1208b4001/a2cd79a2-cb94-49f3-9544-9e42371a285e.png" alt="multiple monitors"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Try it!
<b>Hold down</b> the <i>Windows Key </i>and then <b>press <i>Tab - once. </i></b> <b>NOTE</b>:
<b>Unlike Alt + Tab you don't keep tabbing</b> ... you release the keys and the images stay.
<b>Then you <i>click</i> on the document</b> or the thumbnail on the monitor that you want.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1072" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">How is Windows + Tab Useful?</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">This shortcut will
<b>display a thumbnail version</b> all of the currently active apps/programs so you can find what you need quickly. <o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">When you release the Windows + Tab keys</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">, you can either
move your mouse or use the arrow keys to select the app you want to navigate to.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Wait, there's more! You can move your mouse and click on the
<i>timeline vertical bar</i></span></b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">
</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">on the right side of the screen.
<b>Scroll down the bar</b> and you will see documents, programs or Internet browser windows that
<b>you have worked on in the past several days.</b> They don't have to be <i>currently
</i>open. It's a quick way to retrieve a file or go to a website page that you were using in the past few days… or weeks.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">TIP:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> When looking for a previously used document,
it may be easier to remember <i>when</i> you worked on it last rather than <i>where
</i>you saved it!<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="494" height="270" style="width:5.1458in;height:2.8125in" id="_x0000_i1071" src="https://files.constantcontact.com/ee1208b4001/d49c508f-bb70-4573-822d-fef58ccdb486.png" alt="Windows tab"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1070" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">New Desktop</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">After clicking
<i>Windows + Tab</i>, you can also choose the "<i>New Desktop </i>+" button to create a special kind of "faux" or virtual desktop. This can be handy when working on a project where you want to
<i>cluster </i>all of the documents and files for it together. See more on <a href="https://r20.rs6.net/tn.jsp?f=001YVW431rzIO8ZAoCRGfEWrg93CPFyvMByhwtC8kLa_5H2mDDLigaJrhWU6zeK5M_J69KceLt7Oro76f4kBRFBKpCR2NHgJY2GQs2EIXdC1w1J6apgtvEY3uttu9sPMwscVtiTBvH08255jYZ3gDMKK5RIiw9t9PZmYAUGN1MFsf_il_AbigF1LCL01CCl8A-mDJgAw3EYfQ4=&c=4MAmnRL4xou8TuyZhz1UTg5a4svXxTOxySKbG6H155Pgx7cyQ2nmyQ==&ch=r9s8lwYAA1kNz27q2cNM98iVNxFecOuDw0K7w2eyTdt232Dfk09dTQ==" target="_blank">
<span style="color:#3661BD">virtual desktops in this Tech-Talk article</span></a>.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1069" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" height="119" style="width:1.875in;height:1.2395in" id="_x0000_i1068" src="https://files.constantcontact.com/ee1208b4001/41d9a61c-7e5a-4de3-b0a4-4021dd05cea3.png"><o:p></o:p></p>
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<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1067" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1066" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1065" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communicating: Email, Text, Voice</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Watch your "I's"
</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">If you want to convince</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> others of something that's important
to you ... <b>limit the number of times you say "I".</b> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"I want you to hold this event..."</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"I need to get this done by ..."</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"I like to be on time because..."</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">When more of your communications use fewer "I's"
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">you're more likely to get people's cooperation and support<b>.</b> Let's see one way we could switch up our examples
<b>so that we aren't starting with the ego-focused "I."</b> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"Holding this event will be good for the organization
</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">and a bonus on your performance report."</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"Getting this done by noon tomorrow will put us in a good position."</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"Being on time makes everything run more smoothly."</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">There are a zillion ways to minimize "I's" if you're on the lookout!
<b>One keen way to reposition the idea is to add a benefit, right? </b>Then you're accomplishing
<i>two</i> important communication elements in one fell swoop!<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p>
<p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1064" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" height="148" style="width:1.875in;height:1.5416in" id="_x0000_i1063" src="https://files.constantcontact.com/ee1208b4001/da1c6ee9-ba35-4af5-9c80-8e1b5781189e.png"><o:p></o:p></p>
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<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1062" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1061" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1060" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Leadership
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Frustration tolerance</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">I ran across an interesting thought in something I was reading and wanted to share it with you.
<b>It's a perspective on frustration -- and tolerating it</b>. The concept was new to me.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Here it is...</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
</div>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"<b>Building frustration tolerance
</b>allows us to see that frustration is a normal part of life [and work]. And that is often a
<b>great reminder of how hard you are working toward your goals!</b>"<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">In some ways, you might think this is just "the glass is half full" thinking. But remember that frequently
<b>when you're feeling frustrated</b>,<b> it's <i>because </i>you're trying so hard to accomplish something that's important to you</b>. And that's a
<i>good </i>thing!<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">So maybe we should be more tolerant (and actually
<i>embrace) </i>frustrating work situations and see them as making progress. We're moving towards something we want to happen
<b>(or we wouldn't care and we wouldn't be frustrated.)</b> <o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1059" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://r20.rs6.net/tn.jsp?f=001YVW431rzIO8ZAoCRGfEWrg93CPFyvMByhwtC8kLa_5H2mDDLigaJrhLubU-wVlTHVGJXvIm_g7R1htje0RUqGb0Jx4nv42wcJ7woI6Z_CHYkP21nTOn7nbxXn18TtA2ydAy6f1MqHPHj1UWg73enw44o4EYexUsD&c=4MAmnRL4xou8TuyZhz1UTg5a4svXxTOxySKbG6H155Pgx7cyQ2nmyQ==&ch=r9s8lwYAA1kNz27q2cNM98iVNxFecOuDw0K7w2eyTdt232Dfk09dTQ=="><span style="text-decoration:none"><img border="0" width="272" height="182" style="width:2.8333in;height:1.8958in" id="_x0000_i1058" src="http://files.constantcontact.com/ee1208b4001/b13a7a6a-7445-4d8e-b741-4b475385ef5b.png"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://r20.rs6.net/tn.jsp?f=001YVW431rzIO8ZAoCRGfEWrg93CPFyvMByhwtC8kLa_5H2mDDLigaJrgpxb5_Q3KAbfdMNCiXXc3nXfNgi5BFOm_r30aC54ROniXzF6uBJOWQfxxrXAt0f4s9ZInd9fBErDozSs26ewClLSHpSh0RTunSFjW3lw08G079stcHGquI=&c=4MAmnRL4xou8TuyZhz1UTg5a4svXxTOxySKbG6H155Pgx7cyQ2nmyQ==&ch=r9s8lwYAA1kNz27q2cNM98iVNxFecOuDw0K7w2eyTdt232Dfk09dTQ=="><span style="text-decoration:none"><img border="0" width="271" height="181" style="width:2.8229in;height:1.8854in" id="_x0000_i1057" src="http://files.constantcontact.com/ee1208b4001/8751eb23-fa9b-43ba-9f5f-7e80a465c6c5.png" alt="Ask a question"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2021 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include additional recipients,
contact <a href="mailto:support@tech-talk.com">support@tech-talk.com</a> 941-355-2092. </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of Museum and Library
Services (IMLS) through the Library Services and Technology Act (LSTA), administered by the State Library of Oregon.<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt">Darci Hanning, MLIS (she/her/hers)<o:p></o:p></span></b></p>
<p class="MsoNormal">Public Library Consultant / CE Coordinator<o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%">State Library of Oregon <b>|</b> Library Support and Development Services
<o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%">971-375-3491 <b>|</b> <a href="mailto:darci.hanning@slo.oregon.gov">
darci.hanning@slo.oregon.gov</a> <b>|</b> <a href="http://www.oregon.gov/library">
www.oregon.gov/library</a> <u><span style="color:#0563C1"><o:p></o:p></span></u></p>
<p class="MsoNormal">Follow @StateLibraryOR: <a href="http://fb.me/StateLibraryOR">
Facebook</a> <b>|</b> <a href="https://twitter.com/StateLibraryOR">Twitter</a> <b>
|</b> <a href="https://www.instagram.com/statelibraryor/">Instagram</a> <b>|</b> <a href="https://pinterest.com/statelibraryor/">
Pinterest</a> <b>|</b> <a href="https://www.youtube.com/channel/UC0-kU8Gu0jS_YcnXg-b_TRA/featured">
YouTube</a><o:p></o:p></p>
<p class="MsoNormal"><b>Continuing Education Resources: </b><a href="https://libguides.osl.state.or.us/conted"><span style="color:#0563C1">https://libguides.osl.state.or.us/conted</span></a><span style="font-size:8.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt"><br>
</span><a href="https://www.northwestdigitalheritage.org/"><span style="color:windowtext;text-decoration:none"><img border="0" width="187" height="50" style="width:1.9479in;height:.5208in" id="_x0000_i1055" src="cid:image001.png@01D7727A.E36BD330"></span></a>
<img border="0" width="342" height="43" style="width:3.5625in;height:.4479in" id="Picture_x0020_49" src="cid:image002.png@01D7727A.E36BD330"><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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