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<div class="WordSection1">
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Arial",sans-serif;color:#1F497D">Welcome to the latest issue of Tech-Talk!<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif;color:#1F497D">Having trouble reading this email?
<br>
You can view the <b><a href="https://www.tech-talk.com/coming-out-of-the-dark-what-is-an-api.html">tech tip</a></b>, the
<b><a href="https://www.tech-talk.com/email-i-heard-you-thanks.html">communication tip</a></b>, and the
<b><a href="https://www.tech-talk.com/when-things-get-tough.html">leadership tip</a></b> online instead!
<br>
When prompted for a <b>username and password, </b>use ORLIBTECH for both.</span></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="font-size:1.0pt">Learn what it is and how it affects you <o:p></o:p></span></p>
</div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="font-size:1.0pt"><img border="0" width="1" height="1" style="width:.0104in;height:.0104in" id="_x0000_i1121" src="https://r20.rs6.net/on.jsp?ca=cb50dd5b-a20f-429c-baa8-8cb0b29050a7&a=1100778316270&c=4f52e898-6edc-11ea-9474-d4ae529a85ae&ch=69c188cc-cdfb-11eb-b3db-fa163e6b8330"></span><span style="font-size:1.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="490" height="98" style="width:5.1041in;height:1.0208in" id="_x0000_i1120" src="https://files.constantcontact.com/ee1208b4001/470df2da-b8fb-4b32-95fb-8f6331e9910d.png"><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1119" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:white">See
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://r20.rs6.net/tn.jsp?f=001KG-3IuIqu8YQmXAN3LPUy3zv_9I6D8Mp9Cg1RDwSCJBjlXdxbd2oEuyzeneZeEGhLk-pUqstA-wYSov3NieNGHbOK3gVOnk_zf94AeBAVCt3-WHByb0CId_-c2EVs-Jy_DLPd8ctlxUwGISJ6QwKghHcrX7POXO1&c=5Bvgs2GN3WneqooIXB7DkMML_Fwr8UGeLZnKvBuOKjzCWp72tAywog==&ch=wDKBsd-KGZ3dZgrD65Z--ZhEaQhhWnLllzfsXi5sIr6vSt7AFETUkw=="><span style="text-decoration:none"><img border="0" width="203" height="170" style="width:2.1145in;height:1.7708in" id="_x0000_i1118" src="https://files.constantcontact.com/ee1208b4001/7875c528-4e9c-4ebc-bda0-f91ed515204c.png" alt="Cyber Security"></span></a><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">This Week's Topic: INTERNET</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Photo by
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://r20.rs6.net/tn.jsp?f=001KG-3IuIqu8YQmXAN3LPUy3zv_9I6D8Mp9Cg1RDwSCJBjlXdxbd2oEqIBW75uHaH1Acsb46Hy_8aU1Af4hB9CQGg4Vaeq8PplAOYTGIG-wTO46w3tfHpl4X9oeF1FpbA5icqBagsBaSPbhbXwzBepL_LzXBTZGNqo&c=5Bvgs2GN3WneqooIXB7DkMML_Fwr8UGeLZnKvBuOKjzCWp72tAywog==&ch=wDKBsd-KGZ3dZgrD65Z--ZhEaQhhWnLllzfsXi5sIr6vSt7AFETUkw=="><span style="text-decoration:none"><img border="0" width="553" height="206" style="width:5.7604in;height:2.1458in" id="_x0000_i1113" src="https://files.constantcontact.com/ee1208b4001/e25f6bcf-26a8-4e59-91f2-cc248962042d.png"></span></a><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1112" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">INTERNET – Ever Been Wondering: What is an API?</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Intermediate</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Are you hearing the term "API" more frequently and wonder what it means... and how it affects you? Let's take a look at this important piece of technology
so that you can understand how an API connects you to the world.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">If you use a mobile phone, tablet or computer, you may not realize it, but you're using an API every time you book a flight, make an online purchase, post
to social media… and more.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">The acronym
<b>API stands for Application Programming Interface</b>. To simply it, <b>APIs allow different devices and apps to connect with each other.
</b>This bit of software is kind of like a "virtual middleman" for two different programs (or apps) to communicate with one another to access and relay data.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="537" height="146" style="width:5.5937in;height:1.5208in" id="_x0000_i1111" src="https://files.constantcontact.com/ee1208b4001/146de607-f125-4e52-b069-0ec1b0a8cadd.png" alt="API"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="295" height="115" style="width:3.0729in;height:1.1979in" id="_x0000_i1109" src="https://files.constantcontact.com/ee1208b4001/5bb2fed4-a65e-4c5d-8135-da112fba53ba.png" alt="weather"><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">For instance, have you ever asked your iPhone,
<i>"Siri, what is the weather forecast for today?"</i> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Well, Apple doesn't have a weather division (yet), so it uses an API to fetch the weather from another service, and based on the location of your device, gives
you an answer.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">So, in general, at a rapid speed, an API takes the requests of what you want to do, sends it to another system, and then sends the response back to you. Pretty
cool!<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1106" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Types of APIs</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">There are a few different types of APIs.</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Private or Internal</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> – Used within, and developed for,
a <i>specific organization</i>.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Partner
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">– Used in integrations between
<i>multiple </i>organizations that want to work together such as a dental practice and insurance companies.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Public or Open</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> – Focused on external users to access
data or services, such as Uber or Lyft using of Google Maps, and Stripe for payment.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Public APIs are the type that we use every day.</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1105" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Public APIs in Everyday Life</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Here are some examples of public APIs that work behind the scenes in simple transactions that you do every day.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#3661BD">Making an Appointment Online</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Tahoma",sans-serif;color:#3661BD"></span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Have you ever clicked on a website</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> (or email) link to book an
appointment for a restaurant reservation, a haircut or a business meeting? These sites use scheduling tools like
<i>Zoho</i>, <i>Calendly </i>and others, to connect with their calendar app. An API is the intermediary that links the scheduling tool and calendar together to display appointment availability.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">For example, at Tech-Talk we use
<i>Calendly. </i>It is connected to a <i>Google </i>calendar to offer instant appointment scheduling options. In this case
<i>Calendly's </i>server talks to <i>Google's</i> server through an API to show a selection of meeting times available.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="510" height="228" style="width:5.3125in;height:2.375in" id="_x0000_i1104" src="https://files.constantcontact.com/ee1208b4001/a42e0a19-5b95-4875-900a-4dc1769e4339.png" alt="calendly"><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1103" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="171" height="269" style="width:1.7812in;height:2.802in" id="_x0000_i1102" src="https://files.constantcontact.com/ee1208b4001/140b4364-c675-45e9-b6e6-dc305fc7dbba.png" alt="travelocity"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1101" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1100" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1099" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#3661BD">Travel Booking</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">We don't need to spend hours viewing multiple airline/travel websites to view flight and rate options for an upcoming vacation. Instead, we have the convenience
of using sites like <i>Travelocity </i>or <i>Expedia </i>that connect to thousands of flight and travel options. You plug in a location and time and the results are returned showing you choices based on price and flight schedules.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">How does this magically happen?
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">You guessed it. These sites use third-party public APIs that "talk" to the individual airline and hotel companies to aggregate the possible travel options that are then
displayed for you.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p>
<p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1098" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#3661BD">Making an Online Purchase</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1097" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="211" height="201" style="width:2.1979in;height:2.0937in" id="_x0000_i1096" src="https://files.constantcontact.com/ee1208b4001/7fd93e4e-40ae-412a-8c05-ed4bd7efc33d.png" alt="Paypal"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1095" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<td valign="top" style="padding:0in 0in 0in 0in;height:3.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1094" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">If you've ever purchased something from an Internet store and used the "<i>Pay with PayPal"</i> option, you're using an API. Individual stores don't have their
own payment systems. Instead, they connect to a third party like <i>PayPal </i>to handle the sensitive process of collecting funds in a secure way.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">An API connects the online store's shopping cart system with the payment processor that sends an "order" request to
<i>PayPal</i>, specifying the dollar amount and customer details. If everything is kosher, the API sends payment confirmation back to complete the sale.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1093" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<tbody>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="259" height="141" style="width:2.6979in;height:1.4687in" id="_x0000_i1092" src="https://files.constantcontact.com/ee1208b4001/85b39dab-194b-42cb-aab6-0f6820e0bee3.png" alt="streaming"><o:p></o:p></p>
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<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1091" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1090" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1089" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<div>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#3661BD">Streaming Services</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
</div>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">APIs are also used to make content compatible.</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> For example,
if you stream movies on your TV from <i>Netflix </i>or listen to music on your smartphone with the <i>Spotify
</i>app, an API is engaged to make sure whatever device that you are using, <b>the content appears as it should</b>. You can watch a movie on a large screen, a tablet or even on your phone. APIs make this possible ensuring the content is
<i>translated </i>for the <i>individual </i>device.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
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<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:6.75pt 0in 6.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="93%" style="width:93.0%;border-collapse:collapse;min-width: 93%">
<tbody>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1088" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#3661BD">App Integration</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">One perfect example of the use of APIs is the web tool
<i>Zapier</i>. (<a href="https://r20.rs6.net/tn.jsp?f=001KG-3IuIqu8YQmXAN3LPUy3zv_9I6D8Mp9Cg1RDwSCJBjlXdxbd2oEscoRHxzohoMz5FCvpY9b0fp4eBoaIVOWLx12AayOxwQLEpptLuyJEXR1cJ_d1vHV0tPtZ5pRfPgknl0CV5TPBAg8p4k0EntnEx4XKfa2vxvYA8RYWYyTt27lP4aa0xDWkUHbN6Mm2ss&c=5Bvgs2GN3WneqooIXB7DkMML_Fwr8UGeLZnKvBuOKjzCWp72tAywog==&ch=wDKBsd-KGZ3dZgrD65Z--ZhEaQhhWnLllzfsXi5sIr6vSt7AFETUkw==" target="_blank"><span style="color:#3661BD">see
how this app works in this Tech-Talk article here</span></a>). Within this platform, you create a "Zap" (which is a connection between apps) so that when one "thing" happens, it triggers another "thing" to happen in your workflow.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">For example,<b> you can automatically add</b> a task to your project management tool (like
<a href="https://r20.rs6.net/tn.jsp?f=001KG-3IuIqu8YQmXAN3LPUy3zv_9I6D8Mp9Cg1RDwSCJBjlXdxbd2oErA2fxYQIx1H2lvP-rtEcLABXfa7r4dKgUyE5L_ukvl0GTrkKsGG44GSNhgb5n9ubCMa08dWbhgEvOosRsDf--qN4fIl6sz9KBv2M-hvrwpB9PhsVq9Y75kTvIMUdiIaBOPdrMLNph1cyyetgWL3nTY=&c=5Bvgs2GN3WneqooIXB7DkMML_Fwr8UGeLZnKvBuOKjzCWp72tAywog==&ch=wDKBsd-KGZ3dZgrD65Z--ZhEaQhhWnLllzfsXi5sIr6vSt7AFETUkw==" target="_blank">
<span style="color:#3661BD">Asana</span></a>), from an email that you receive in Gmail. APIs allow these apps to seamlessly talk to each other with integrated triggers.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Zapier uses the API technology to connect over 3000 apps!<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="511" height="296" style="width:5.3229in;height:3.0833in" id="_x0000_i1087" src="https://files.constantcontact.com/ee1208b4001/3dafb7fb-a999-4fdb-8c53-2df57326339b.png" alt="zap"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Think about this. Almost every action you take on your smart phone ... like sending a direct message (DM), watching a video on Facebook or using a Google map...
uses an API to access and deliver that information!<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1086" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" height="119" style="width:1.875in;height:1.2395in" id="_x0000_i1085" src="https://files.constantcontact.com/ee1208b4001/41d9a61c-7e5a-4de3-b0a4-4021dd05cea3.png"><o:p></o:p></p>
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<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1084" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1083" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1082" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communication: Email</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">When should you reply?</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">How many times a day</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> do you get an email note from someone ...
which does not ask for a reply? So, you read it, move on ... never acknowledging the communication<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">You're being kept informed ... you appreciate it. <b>The question is, should you send a return note?</b>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">While it varies greatly by situation, we suggest being on the l<b>ook-out for opportunities to reply
</b>with at least an <i>"I got it!</i>", "Thanks" or some type of acknowledgement. If nothing else,
<b>it often</b> <b>makes the sender feel good.</b> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Here's an exampl</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">e. You receive a copy of a report even though
you aren't the <i>primary </i>recipient. Should you say thanks or acknowledge receipt? Obviously, you don't want an endless spiral of "got it", "great", "thanks". That would be a waste of time.<o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">However ... if you are glad you were included</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">; if someone is
trying to communicate more and you want to reinforce that effort; if you know the document is very important and you want to acknowledge it was actually received ...<b> then send a brief return note.</b>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Use this opportunity</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> to communicate something ... an endorsement,
a show of appreciation or a reinforcement that you are an active member of the group.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Most people wish they were more in the communications loop. <b>You can do a lot to improve this simply by showing involvement in the process ..</b>. as the
recipient of informational email.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1081" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" height="148" style="width:1.875in;height:1.5416in" id="_x0000_i1080" src="https://files.constantcontact.com/ee1208b4001/da1c6ee9-ba35-4af5-9c80-8e1b5781189e.png"><o:p></o:p></p>
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<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1079" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1078" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<td width="5" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1077" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Leadership
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">When things get tough...</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Sometimes it feels like we're working against the odds. Projects get stalled. Ideas get pushed back. Problems occur when you least expect it.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">As leaders of teams, or as individual contributors who are on the frontline of their lives, it may help to think of what a famous imaginer once said:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#333333">"When everything seems to be going against you,
</span></i></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#333333">remember that the airplane takes off against the wind, not with it."</span></i></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">~ Henry Ford<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">That resistance for getting things started, for taking flight, is a necessary element of success.<o:p></o:p></span></p>
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<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1076" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://r20.rs6.net/tn.jsp?f=001KG-3IuIqu8YQmXAN3LPUy3zv_9I6D8Mp9Cg1RDwSCJBjlXdxbd2oEsY7XklerBgMKnFTlzrjCFuMWNN7K5hyKrZkCapiLxK5Ncac_EsI0gqDEiydi_7tufcKUR174V5ZUW8j3tXyC2I0kRiQueaJUvKH9qncCrrs&c=5Bvgs2GN3WneqooIXB7DkMML_Fwr8UGeLZnKvBuOKjzCWp72tAywog==&ch=wDKBsd-KGZ3dZgrD65Z--ZhEaQhhWnLllzfsXi5sIr6vSt7AFETUkw=="><span style="text-decoration:none"><img border="0" width="272" height="182" style="width:2.8333in;height:1.8958in" id="_x0000_i1075" src="http://files.constantcontact.com/ee1208b4001/b13a7a6a-7445-4d8e-b741-4b475385ef5b.png"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://r20.rs6.net/tn.jsp?f=001KG-3IuIqu8YQmXAN3LPUy3zv_9I6D8Mp9Cg1RDwSCJBjlXdxbd2oEt1qY7b3FHlmAz453LYFdeGF1pRU8UocXphvnFex22MI77h8AL9Q-kPmeoXkU0BHgncBci6XRmivbQ7xxU7YQ6aoAGhY6i6C69uiiY4AjIF2OQ0ngNbQscY=&c=5Bvgs2GN3WneqooIXB7DkMML_Fwr8UGeLZnKvBuOKjzCWp72tAywog==&ch=wDKBsd-KGZ3dZgrD65Z--ZhEaQhhWnLllzfsXi5sIr6vSt7AFETUkw=="><span style="text-decoration:none"><img border="0" width="271" height="181" style="width:2.8229in;height:1.8854in" id="_x0000_i1074" src="http://files.constantcontact.com/ee1208b4001/8751eb23-fa9b-43ba-9f5f-7e80a465c6c5.png" alt="Ask a question"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2021 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include additional recipients,
contact <a href="mailto:support@tech-talk.com">support@tech-talk.com</a> 941-355-2092. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif">The Tech-Talk e-newsletter for Oregon library staff is distributed weekly via the Libs-OR and TechTalk mailing lists.<b>
</b>Know someone who might be interested in receiving a copy but they’re not on TechTalk or Libs-OR mailing lists? Have them contact
<a href="mailto:darci.hanning@slo.oregon.gov">darci.hanning@s<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">lo.oregon.gov</span></a> or visit
<a href="http://listsmart.osl.state.or.us/mailman/listinfo/techtalk">http://listsmart.osl.state.or.us/mailman/listinfo/techtalk</a> to subscribe to just the Tech-Talk newsletter!<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of Museum and Library
Services (IMLS) through the Library Services and Technology Act (LSTA), administered by the State Library of Oregon.<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt">Darci Hanning, MLIS (she/her/hers)<o:p></o:p></span></b></p>
<p class="MsoNormal">Public Library Consultant / CE Coordinator<o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%">State Library of Oregon <b>|</b> Library Support and Development Services
<o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%">971-375-3491 <b>|</b> <a href="mailto:darci.hanning@slo.oregon.gov">
darci.hanning@slo.oregon.gov</a> <b>|</b> <a href="http://www.oregon.gov/library">
www.oregon.gov/library</a> <u><span style="color:#0563C1"><o:p></o:p></span></u></p>
<p class="MsoNormal">Follow @StateLibraryOR: <a href="http://fb.me/StateLibraryOR">
Facebook</a> <b>|</b> <a href="https://twitter.com/StateLibraryOR">Twitter</a> <b>
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YouTube</a><o:p></o:p></p>
<p class="MsoNormal"><b>Continuing Education Resources: </b><a href="https://libguides.osl.state.or.us/conted"><span style="color:#0563C1">https://libguides.osl.state.or.us/conted</span></a><span style="font-size:8.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"> <img border="0" width="342" height="43" style="width:3.5625in;height:.4479in" id="Picture_x0020_49" src="cid:image001.png@01D7C408.73853090"><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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