<div dir="ltr"><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:large;color:#0b5394">Hi Jenny,</div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:large;color:#0b5394">Multnomah County Libraries have a couple of trainings for staff to handle patrons in crisis. We have a Person in Charge training for frontline reference workers. We also started doing a de escalation training through the Crisis Prevention Institute. The offer train-the-trainer sessions so those trainers can then train their own staff. We have 4 staff trainers now.</div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:large;color:#0b5394">More information at their site.</div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:large;color:#0b5394"><a href="https://www.crisisprevention.com/">https://www.crisisprevention.com/</a><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Nov 4, 2021 at 5:42 PM Jenny Berg via Libs-Or <<a href="mailto:libs-or@omls.oregon.gov">libs-or@omls.oregon.gov</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div lang="EN-US" style="overflow-wrap: break-word;"><div style="display:none">External -</div>
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<img width="650" alt="External Sender" src="https://www3.multco.us/ITSecurity/images/external-sender-email_1200x60.png">
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<p class="MsoNormal">Does your library have a plan for managing tough patron interactions?
<u></u><u></u></p>
<p class="MsoNormal">Do you have a trainer to recommend for managing such situations?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">As we open back up to the public we want to start off on the right track, like a teacher at the beginning of the school year starting off with a no-nonsense, yet nurturing approach. I am looking for instruction and inspiration that will
lead staff to positive patron interaction while setting appropriate boundaries. Policies, procedures, and methodology, and training suggestions are all welcome.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Yes, we use, Ryan Dowd’s training! Yes, we have a good Code of Conduct. Follow through, sometimes…<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thanks in advance,<u></u><u></u></p>
<p class="MsoNormal">Jenny<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal" style="border:none;padding:0in"><u><u></u><span style="text-decoration:none"> </span><u></u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Jenny Berg<u></u><u></u></p>
<p class="MsoNormal">Library Director<u></u><u></u></p>
<p class="MsoNormal">McMinnville Public Library<u></u><u></u></p>
<p class="MsoNormal">McMinnville, OR <u></u><u></u></p>
<p class="MsoNormal"><a href="mailto:jenny.berg@mcminnvilleoregon.gov" target="_blank">jenny.berg@mcminnvilleoregon.gov</a><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b><i>Library hours<u></u><u></u></i></b></p>
<p class="MsoNormal"><i>11am-6pm Tuesday through Saturday<u></u><u></u></i></p>
<p class="MsoNormal"><i>Home Delivery is an option too! <a href="http://www.maclibrary.org/" target="_blank">
<span style="color:blue">www.maclibrary.org</span></a> <u></u><u></u></i></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div dir="ltr"><span style="color:rgb(11,83,148)"><font face="arial, helvetica, sans-serif"><b>HOLLY FREEWYNN<i>, </i>MLS</b></font></span></div><div><b style="font-family:arial,helvetica,sans-serif"><font color="#0b5394">INTERIM MANAGER</font></b></div><div><b style="font-family:arial,helvetica,sans-serif"><i style="color:rgb(103,78,167)">she/her/hers</i></b><br></div><div dir="ltr"><div><font face="arial, helvetica, sans-serif"><b><span style="color:rgb(111,168,220)"><span style="color:rgb(61,133,198)">MIDLAND BRANCH </span></span></b></font></div><div><font face="arial, helvetica, sans-serif"><b><span style="color:rgb(111,168,220)"><span style="color:rgb(61,133,198)">503-988-5123 </span></span></b></font><b style="color:rgb(116,27,71);font-family:arial,helvetica,sans-serif"><a href="mailto:hollyf@multco.us" target="_blank">hollyf@multco.us</a> </b></div><div><b style="font-family:arial,helvetica,sans-serif"><span style="color:rgb(61,133,198)">schedule:SUN-THURS</span></b></div><div><b style="font-family:arial,helvetica,sans-serif"><span style="color:rgb(61,133,198)"><br></span></b></div><div><a href="https://www.inspiringquotes.us/quotes/dKnx_x5gQrToc" style="color:rgb(64,125,218);line-height:1.4;font-family:"varela round",sans-serif" target="_blank">“Let us be enraged about injustice, but let us not be destroyed by it.”</a> <span style="color:rgb(153,153,153);font-family:"varela round",sans-serif">-- </span><a href="https://www.inspiringquotes.us/author/7283-bayard-rustin" style="color:rgb(0,0,0);line-height:1.4;font-family:"varela round",sans-serif;font-weight:bold" target="_blank">Bayard Rustin</a><b style="font-family:arial,helvetica,sans-serif"><span style="color:rgb(61,133,198)"><br></span></b></div><div><br></div><div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:9pt;font-family:Arial;color:rgb(132,44,155);font-style:italic;vertical-align:baseline;white-space:pre-wrap">Multnomah County includes the ancestral lands of many Native American Tribes </span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:9pt;font-family:Arial;color:rgb(132,44,155);font-style:italic;vertical-align:baseline;white-space:pre-wrap">who made their homes along the Columbia and Willamette Rivers.</span></p></div><div><i><font color="#741b47"><span style="font-family:Roboto,arial,sans-serif"><br></span></font></i></div><div><img src="https://commons.multcolib.org/sites/default/files/styles/small_adapative/public/Marketing%20%2B%20Online%20Engagement/2line_logorgb-21489.png?itok=9bTJE4l3×tamp=1500394636" width="200" height="72"><font face="arial, helvetica, sans-serif" size="4" color="#741b47"><b> </b></font> </div><div><img src="https://mlsvc01-prod.s3.amazonaws.com/98d9880a001/a93e3f78-3dd5-4631-8920-c55651b5be6c.jpg" width="200" height="137"> <br></div><div><br></div></div></div></div>