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<p class="MsoNormal"><span style="font-family:Poppins;color:#1F497D">Hi Jenny,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:Poppins;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:Poppins;color:#1F497D">A while ago, I came across the work of Pat Wagner. She is a library consultant, I believe from North Carolina, she has a program called ‘Dealing with Hostile and Potentially Dangerous Library
User Behaviors’. Pat is amazing, the focus of her work is to assist libraries, non-profits and local government with safety protocols.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:Poppins;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:Poppins;color:#1F497D">Her contact info is:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:Poppins;color:#1F497D">pat@patternresearch.com<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:Poppins;color:#1F497D">303-778-0880<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:Poppins;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:Poppins;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Libs-Or <libs-or-bounces@omls.oregon.gov> <b>On Behalf Of
</b>Jenny Berg via Libs-Or<br>
<b>Sent:</b> Thursday, November 4, 2021 5:40 PM<br>
<b>To:</b> libs-or@omls.oregon.gov<br>
<b>Subject:</b> [Libs-Or] safety protocols<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p><b><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:red">This message originated outside of the City of McMinnville.</span></b><b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal">Does your library have a plan for managing tough patron interactions?
<o:p></o:p></p>
<p class="MsoNormal">Do you have a trainer to recommend for managing such situations?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">As we open back up to the public we want to start off on the right track, like a teacher at the beginning of the school year starting off with a no-nonsense, yet nurturing approach. I am looking for instruction and inspiration that will
lead staff to positive patron interaction while setting appropriate boundaries. Policies, procedures, and methodology, and training suggestions are all welcome.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Yes, we use, Ryan Dowd’s training! Yes, we have a good Code of Conduct. Follow through, sometimes…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks in advance,<o:p></o:p></p>
<p class="MsoNormal">Jenny<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><u><o:p><span style="text-decoration:none"> </span></o:p></u></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jenny Berg<o:p></o:p></p>
<p class="MsoNormal">Library Director<o:p></o:p></p>
<p class="MsoNormal">McMinnville Public Library<o:p></o:p></p>
<p class="MsoNormal">McMinnville, OR <o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:jenny.berg@mcminnvilleoregon.gov">jenny.berg@mcminnvilleoregon.gov</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i>Library hours<o:p></o:p></i></b></p>
<p class="MsoNormal"><i>11am-6pm Tuesday through Saturday<o:p></o:p></i></p>
<p class="MsoNormal"><i>Home Delivery is an option too! <a href="https://protect-us.mimecast.com/s/djCFC82xYBSrWRoSn2J9O">
<span style="color:blue">www.maclibrary.org</span></a> <o:p></o:p></i></p>
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