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<p class="MsoNormal">Reference and Information Services<o:p></o:p></p>
<p class="MsoNormal">December 13-16, 2021, 2:00 pm – 4:00 pm Central<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This ALA Library Support Staff Certification Program approved course is presented in four units and will introduce you the key concepts and tools necessary in reference and information services. You will study and discuss approaches to
reference and information services, become knowledgeable about the application of core reference principles and information technologies as they relate to daily activities of library and information providers, and explore and analyze real-world reference issues
as they pertain to resource selection, user privacy and confidentiality.<o:p></o:p></p>
<p class="MsoNormal">The course is also designed to encourage you to update your reference source materials and to provide you with opportunities to interact with and learn from colleagues from a variety of libraries across the country. This course will be
presented in four units: core reference skills, knowing your library’s collection and research skills, reference resources, legal and ethical issues in reference services.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Through in-class and homework discussions and activities, by the end of the course students will demonstrate knowledge by:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Examining the general scope of the library’s print, non-print, and digital collections, including areas of strength and specialized collections.<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">Understanding legal issues involved in reference services, including user privacy, confidentiality, and copyright.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">Identifying basic reference, information, and community resources in print, non-print, and digital formats to conduct and support basic research/reference inquiries.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">Explaining classification and organization schemes for collection.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3">Explaining basic search methods, display options, and terminology of the library's catalog, website, and other information access tools.<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Demonstrate skills by:<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo6">Conducting effective reference interviews, helping users define their information needs and determine when referrals are necessary.<o:p></o:p></li></ul>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo9">Instructing and assisting users in basic research procedures, including digital literacy skills.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo9">Helping users select the most appropriate information resource to meet their needs, and evaluate the quality, currency, and authority of information retrieved.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo9">Identifying and locate information in all formats and assist users in retrieving materials from local and non-local sources.<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Target Audience: Librarians and paraprofessionals new to reference and information services or who would like to refresh their skills. This class is approved for the ALA Library Support Staff Certification Program.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Homework Expectations and Completion Requirements: The course will be a combination of lectures, reading, written assignments, exercises, and presentations. Students will be expected to complete at least one assignment or project related
to each objective and participate in in-class discussions and exercises. This course requires individual participation and homework assignments. It is designed for individual participation; each individual must register.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Amigos Member Individual Registration: $305.00<o:p></o:p></p>
<p class="MsoNormal">Non-member Individual Registration: $350.00<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Register today! <a href="https://www.amigos.org/civicrm/event/info?reset=1&id=1634">
https://www.amigos.org/civicrm/event/info?reset=1&id=1634</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#2F5496">Jodie Borgerding (she/her/hers)<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Continuing Education Services Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Amigos Library Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">1190 Meramec Station Rd. Ste. 207<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Ballwin, MO 63021
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="FR" style="font-size:10.0pt;font-family:"Arial",sans-serif">972-340-2897
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="FR" style="font-size:10.0pt;font-family:"Arial",sans-serif"><a href="mailto:borgerding@amigos.org">borgerding@amigos.org</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#2F5496"><a href="https://amigos.org/">www.amigos.org</a></span></b><span style="font-size:10.0pt;color:#ED7D31"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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