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<div class="WordSection1">
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Mangal;mso-bidi-language:AR-SA">Hello Emily,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Mangal;mso-bidi-language:AR-SA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Mangal;mso-bidi-language:AR-SA">Over here in Sherwood, we have been putting out a user survey using SurveyMonkey approximately every other year
(with a hiccup due to the pandemic). That survey is pretty broad and some questions are specific to help with facility master planning and Edge Assessment. I fold it into National Library Week in April and offer prize drawings to participants. We also have
a hardcopy version in the library. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Mangal;mso-bidi-language:AR-SA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Mangal;mso-bidi-language:AR-SA">We use PLA’s Project Outcome to spot check regular programs such as book groups,
<span class="SpellE">storytimes</span>, computer classes, etc., generally once or twice per year at the end of a season. We don’t use that for one-offs and big events and instead rely on stats, observations, and anecdotal / qualitative assessment.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Mangal;mso-bidi-language:AR-SA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Mangal;mso-bidi-language:AR-SA">We did just start something I’m calling Micro-Surveys with only two questions. We just wrapped up a Bilingual
Storytime in the Park series that is in Spanish & English and asked two questions related to Spanish-language activities and opportunities. We’re going to be rolling out more micro-surveys with different questions in the next several months as part of our
strategic planning and community engagement. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Mangal;mso-bidi-language:AR-SA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Mangal;mso-bidi-language:AR-SA">We have been collecting service stories from all staff and patrons for about 8 years now. That’s always a great
treasure trove of qualitative assessment. And then we just started keeping a formal “NO” list of all the things we have to tell patrons we don’t have or refer them elsewhere for. It’s been illuminating.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Mangal;mso-bidi-language:AR-SA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Mangal;mso-bidi-language:AR-SA">What we’re missing is a robust non-user survey. That’s definitely a bigger lift and something I’m planning to
fit in during our strategic planning, too, with a more robust “boots on the ground” approach, along with direct mailers, etc.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Mangal;mso-bidi-language:AR-SA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Mangal;mso-bidi-language:AR-SA">In my experience, it’s worth the effort to be able to say to your funders and stakeholders that yes, your patrons
are asking for certain things again and again, and that yes, you are doing well with priorities that you’ve laid out.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Mangal;mso-bidi-language:AR-SA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Mangal;mso-bidi-language:AR-SA">Best of luck and I’m happy to chat about details,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Mangal;mso-bidi-language:AR-SA"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="mso-bidi-font-size:10.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;mso-no-proof:yes">Adrienne Doman Calkins (she/her/hers)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:10.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;mso-no-proof:yes">Library Manager, Sherwood Public Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:10.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;mso-no-proof:yes">22560 SW Pine Street, Sherwood, OR 97140<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:10.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;mso-no-proof:yes">503-625-4272 |<span style="color:#1F497D"> </span><span style="color:#2E74B5">
<a href="mailto:domancalkinsa@sherwoodoregon.gov"><span style="color:#2E74B5">domancalkinsa@sherwoodoregon.gov</span></a><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:10.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:#2E74B5;mso-no-proof:yes"><a href="http://www.sherwoodoregon.gov/library"><span style="color:#2E74B5">www.sherwoodoregon.gov/library</span></a>
| <a href="https://www.libraryaware.com/1690/Subscribers/Subscribe?showonlynewsletterlists=true" target="_blank">
<span style="color:#2E74B5">Monthly e-newsletter</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:10.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;mso-no-proof:yes">A member library of Washington County Cooperative
Library Services <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Mangal;mso-bidi-language:AR-SA"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="mso-fareast-font-family:"Times New Roman"">From:</span></b><span style="mso-fareast-font-family:"Times New Roman""> Libs-Or <libs-or-bounces@omls.oregon.gov>
<b>On Behalf Of </b>DAVID Emily via Libs-Or<br>
<b>Sent:</b> Thursday, July 28, 2022 6:37 PM<br>
<b>To:</b> 'libs-or@omls.oregon.gov' <libs-or@omls.oregon.gov><br>
<b>Subject:</b> [Libs-Or] How do you survey patrons/users and evaluate services?<o:p></o:p></span></p>
</div>
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<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><b><span style="font-size:10.0pt;mso-fareast-font-family:"Times New Roman";color:#9C6500">CAUTION:</span></b><span style="font-size:10.0pt;mso-fareast-font-family:"Times New Roman";color:black">
This email originated from outside of the organization. Do not click links or open attachments unless you are expecting this email and/or know the content is safe.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-fareast-font-family:"Times New Roman""><o:p> </o:p></span></p>
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<p class="MsoNormal">Hello, <o:p></o:p></p>
<p class="MsoNormal">I am in the process of reviewing the public library standards where we do not meet the essential or enhanced indicators with our Library Advisory Board. Several of these have to do with surveying (e.g. surveying community diversity) or
evaluating (e.g. evaluate patron satisfaction with services on a regular basis). My question to the group is how often are you surveying your patrons/users? What method do you use? Do you have one survey that covers everything or different surveys for different
subjects? Can it be anecdotal – what we observe and hear? <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’d appreciate any information people are willing to share on how they are meeting these types of standards. It feels like we’ll do a survey and then all of a sudden it has been 5 years since it happened. Staff capacity is definitely an
issue for us, so I’d love to develop a formula that gets us the information we need and is not too time-consuming.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you in advance for any ideas shared.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Emily David </b><span style="font-size:10.0pt">(she/her)</span><b><o:p></o:p></b></p>
<p class="MsoNormal"><i>Library and Museum Director<o:p></o:p></i></p>
<p class="MsoNormal">Springfield Public Library <o:p></o:p></p>
<p class="MsoNormal">225 5<sup>th</sup> Street<o:p></o:p></p>
<p class="MsoNormal">Springfield, OR 97477<span style="color:#0070C0"><o:p></o:p></span></p>
<p class="MsoNormal">541-726-2235<o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="color:#212121"><a href="http://wheremindsgrow.org/" target="_blank"><span style="color:#0070C0">wheremindsgrow.org</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.5pt;color:#548DD4"><a href="http://www.springfield-museum.com/"><span style="color:#548DD4">Springfield-Museum.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-no-proof:yes"><img border="0" width="98" height="83" id="_x0000_i1028" src="cid:image001.png@01D8A340.DEC0A070"></span>
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a href="https://www.facebook.com/springfieldpubliclibrary/?ref=sgm"><span style="color:windowtext;mso-no-proof:yes;text-decoration:none;text-underline:none"><img border="0" width="34" height="34" id="Picture_x0020_1" src="cid:image002.png@01D8A340.DEC0A070" alt="SPL_facebook-icon_WEB"></span></a>
<a href="https://twitter.com/wheremindsgrow">
<span style="color:windowtext;mso-no-proof:yes;text-decoration:none;text-underline:none"><img border="0" width="35" height="35" id="Picture_x0020_3" src="cid:image003.png@01D8A340.DEC0A070" alt="SPL_twitter-icon_WEB"></span></a> <a href="https://www.instagram.com/spl_wheremindsgrow/"><span style="color:windowtext;mso-no-proof:yes;text-decoration:none;text-underline:none"><img border="0" width="35" height="35" id="Picture_x0020_2" src="cid:image004.png@01D8A340.DEC0A070" alt="SPL_instagram-icon_WEB"></span></a><o:p></o:p></p>
<p class="MsoNormal">Please let me know if you need information provided in another format.
<o:p></o:p></p>
<p class="MsoNormal">For more information: <a href="http://www.springfield-or.gov/accessibility.html">
http://www.springfield-or.gov/accessibility.html</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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