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<p class="MsoNormal">Hello, <o:p></o:p></p>
<p class="MsoNormal">I am in the process of reviewing the public library standards where we do not meet the essential or enhanced indicators with our Library Advisory Board. Several of these have to do with surveying (e.g. surveying community diversity) or
evaluating (e.g. evaluate patron satisfaction with services on a regular basis). My question to the group is how often are you surveying your patrons/users? What method do you use? Do you have one survey that covers everything or different surveys for different
subjects? Can it be anecdotal – what we observe and hear? <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’d appreciate any information people are willing to share on how they are meeting these types of standards. It feels like we’ll do a survey and then all of a sudden it has been 5 years since it happened. Staff capacity is definitely an
issue for us, so I’d love to develop a formula that gets us the information we need and is not too time-consuming.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you in advance for any ideas shared.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Emily David </b><span style="font-size:10.0pt">(she/her)</span><b><o:p></o:p></b></p>
<p class="MsoNormal"><i>Library and Museum Director<o:p></o:p></i></p>
<p class="MsoNormal">Springfield Public Library <o:p></o:p></p>
<p class="MsoNormal">225 5<sup>th</sup> Street<o:p></o:p></p>
<p class="MsoNormal">Springfield, OR 97477<span style="color:#0070C0"><o:p></o:p></span></p>
<p class="MsoNormal">541-726-2235<o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="color:#212121"><a href="http://wheremindsgrow.org/" target="_blank"><span style="color:#0070C0">wheremindsgrow.org</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.5pt;color:#548DD4"><a href="http://www.springfield-museum.com/"><span style="color:#548DD4">Springfield-Museum.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="98" height="83" style="width:1.0208in;height:.8645in" id="_x0000_i1028" src="cid:image001.png@01D8A2AE.80D595C0">
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a href="https://www.facebook.com/springfieldpubliclibrary/?ref=sgm"><span style="color:windowtext;text-decoration:none"><img border="0" width="34" height="34" style="width:.3541in;height:.3541in" id="Picture_x0020_1" src="cid:image002.png@01D8A2AE.80D595C0" alt="SPL_facebook-icon_WEB"></span></a>
<a href="https://twitter.com/wheremindsgrow"><span style="color:windowtext;text-decoration:none"><img border="0" width="35" height="35" style="width:.3645in;height:.3645in" id="Picture_x0020_3" src="cid:image003.png@01D8A2AE.80D595C0" alt="SPL_twitter-icon_WEB"></span></a> <a href="https://www.instagram.com/spl_wheremindsgrow/"><span style="color:windowtext;text-decoration:none"><img border="0" width="35" height="35" style="width:.3645in;height:.3645in" id="Picture_x0020_2" src="cid:image004.png@01D8A2AE.80D595C0" alt="SPL_instagram-icon_WEB"></span></a><o:p></o:p></p>
<p class="MsoNormal">Please let me know if you need information provided in another format.
<o:p></o:p></p>
<p class="MsoNormal">For more information: <a href="http://www.springfield-or.gov/accessibility.html">
<span style="color:blue">http://www.springfield-or.gov/accessibility.html</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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