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<div class="WordSection1">
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Arial",sans-serif">Welcome to the latest issue of Tech-Talk!<o:p></o:p></span></b></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<div id="preheader">
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt">Check out these features before your purchase<o:p></o:p></span></p>
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<b><span style="color:#428BCA">Quino Al</span></b></a> on <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001LsOwROToEe5zmYEGQv-AIi-gbP17obMvdxv6TCMXTJm666hF6CAEHTnB0j7e6eUxuDri-zGfE84fTCpLlE1iFksG5u8hX46gAZPncEU6N2WSMIP0TLEVobfckRVIUZsOn5PXVFbzuw-EuR2RlsRZDwy0zCTSEGFNy_VX6flNm8wqgx31i_BVxlBB1G7Xjhr5jw_STjf-XAI6_mcB0PsXCbRiGUgzmXLPDu3_Za2u1ZUIjCVypCheV2zaOrSy3ULLC-SH7BsvLAglS-uz1VuM8g%3D%3D%26c%3Do7yjQFLnCjFz6lLhmG_eBo0mpSQhemsrpSqbd-nOXwEROriwp2ZX9Q%3D%3D%26ch%3DmJdcFhH5gsSZUozjQ3AomX95S3-9wmB0ZOZqyOmkwlXqsnhkWejDUA%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7C2b10d6de33ec4a8bdda808daf8d4272f%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638095887325154077%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=oM9zidtgMx%2BsOQGPnlhHxJDjvy9sFnPhX8lEg9epDxE%3D&reserved=0" target="_blank">
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<p><b><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:#315FC3">HARDWARE – Thinking of Getting a Smartwatch?
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Intermediate</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><img border="0" width="290" height="193" style="width:3.0208in;height:2.0138in" id="_x0000_i1068" src="https://files.constantcontact.com/ee1208b4001/63e51526-0bf3-4bef-af27-e00b462ec3a8.png" alt="smartwatch"><o:p></o:p></p>
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<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Are you considering getting a
<i>smartwatch </i>but aren't quite sure that having a mini computer on your wrist is as useful as it sounds? What are the features and benefits?<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Some might think that if you have your phone with you, that's all you need. It does everything you want, right?<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Let's take a look at not only the
<i>types </i>of smartwatches, but how they can <i>connect to your phone</i>, and in what ways they may be
<i>useful </i>to you.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">What is a Smartwatch?</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">This type of device is essentially a wearable computer
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">designed to be put on the wrist like a regular watch. Just like your smartphone, they have a
<i>touchscreen </i>that connects to apps that, <b>in addition to displaying the <i>
time</i>, can do almost as many things as you can do with your phone.</b><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1064" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">What Things Can a Smartwatch Do?</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">This mini-computer on your wrist can do a lot! Many features are built-in and apps can be downloaded to:<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="15" height="1" style="width:.1527in;height:.0138in" id="_x0000_i1063" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="236" height="233" style="width:2.4583in;height:2.4236in" id="_x0000_i1062" src="https://files.constantcontact.com/ee1208b4001/f188868b-4e05-4347-b016-d381fb90c014.png" alt="smart watch"><o:p></o:p></p>
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<img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1061" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="1" height="5" style="width:.0138in;height:.0555in" id="_x0000_i1060" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Receive phone calls and text messages<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo5">
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</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Track your health and fitness<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Locate your phone with the "find my phone" option<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Check the weather<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Listen to music<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Use as a mobile wallet<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Post on social media<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Set alarms and reminders<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Oh, and see what time it is!<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1059" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">Getting Your Smartwatch Connected</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Before we jump in,</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> it's important to note that
<b>a smartwatch can: </b>1) act as an <i>extension of your phone</i> or 2) work <i>
independently</i>.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">1. Using a smartwatch as an accessory,
<i>connected </i>to your smartphone:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1527in;height:.0138in" id="_x0000_i1058" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="335" height="223" style="width:3.4861in;height:2.3263in" id="_x0000_i1057" src="https://files.constantcontact.com/ee1208b4001/00f9e35a-c23d-4c76-932e-1c6e02458823.png" alt="smartwatch"><o:p></o:p></p>
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<img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1056" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="1" height="5" style="width:.0138in;height:.0555in" id="_x0000_i1055" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">   
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">When you set up your smartwatch, it is paired with your mobile phone via Bluetooth so
<b>it does <i>not </i>need to have its own cellular plan (or phone number).</b> <o:p>
</o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">   
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Typically,
<b>you need to be less than about 30 feet from your phone</b> for your watch to have full connectivity, however, this distance varies by phone/smartwatch.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">   
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">A smartwatch can work without being close to your phone as long as it is connected to a Wi-Fi signal</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">.
 However, if you're driving around town or exercising on the trail (without your phone nearby), you won't be able to access the internet or make calls without a separate smartwatch data plan.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">2. Using a smartwatch
<i>without </i>connection to a phone:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
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</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">To use these typically
<i>higher-end</i> smartwatches</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> independently of your phone,
<b>you must have a built-in cellular connectivity data plan.</b> These start at about $10/month as an add-on to a phone plan.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo10">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">   
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">I<b>n this case,
</b>the watch has its own phone number and can operate without being near your phone so that you can make calls, send/receive messages and access the Internet without Wi-Fi or Bluetooth.<o:p></o:p></span></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">How Do You Decide Which Type of Connection You Want?</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#222222">Here are two personal stories to illustrate why each person, based on their situation, preferred either a
<i>connected </i>or <i>independent </i>smartwatch. </span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#315FC3">Scenario - Smartphone as a phone accessory:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#222222">My daughter teaches 6<sup>th</sup> grade.</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> As you can imagine, teachers often need to communicate
 with office staff or other professionals, but can't leave the classroom. For instance, a parent may have come to pick up a student or the principal may have a message. Answering a cell phone is not the answer. Students are not allowed to have them in the classroom,
 so to set a good example, the teacher does not want to have hers on display either.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Having a smartwatch is a way to get instant notifications. She can quickly glance when the watch vibrates to see these time-</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#222222">sensitive
 communications as her connected smartphone is not more than 30 feet away.</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#315FC3">Scenario - Smartphone with its Own Data Plan:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">One of my friends is a supervisor in a manufacturing company. He spends time with his crew ... in multiple buildings ... spread over a few acres. The workers are not allowed to
 have cell phones on the floor, so my friend leaves <i>his </i>phone in the office out of respect for this rule.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">The problem is that his boss was frustrated because he wanted to reach his supervisor by phone at all times. The solution? My friend started wearing a
<i>connected </i>smartwatch so his boss could text or call him when needed. Because his phone was more than 30 feet away in some situations, a data plan for the smartwatch is needed.<o:p></o:p></span></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">What are the Main Types of Smartwatches? </span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">When purchasing a smartwatch,
<b>you need to consider the type that is <i>compatible </i>with your mobile device.</b><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">   
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Apple Watch (often incorrectly called an iWatch) – pairs with an iPhone <o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Samsung Galaxy Watch – for use with an Android device<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Google Pixel Watch – works with Android devices as well  <o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Other Android-compatible options from Fossil, Montblanc and Garmin<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">And then there's another
<i>category </i>for <b>specific-use watches that work as fitness trackers</b> like hiking watches or Fitbits. These can be phone-dependent or stand-alone devices.<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1043" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">Smartwatch Features to Consider</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">So you've decided what
<i>type </i>of watch you need and the <i>connectivity </i>options. There are many choices when purchasing a smartwatch to think about. Here are a few:<o:p></o:p></span></p>
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<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Aesthetics</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> – The color and finishes of the device (like aluminum, stainless steel,
 and titanium) and the size and weight.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Display</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> – This is the face of the watch, and how it shows the apps. Choices include
 LCD, OLED and AMOLED.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">   
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">LCD</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> is the most common display as it is designed to reflect
 light from the environment (making it easier to see in direct sunlight) as well as being power efficient.<o:p></o:p></span></p>
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</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">OLED (Organic Light-Emitting Diode)</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> offers more vivid
 colors and faster response time than LCD.<o:p></o:p></span></p>
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</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">AMOLED (Active Matrix Organic Light Emitting Diode)</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> displays
 are very thin, light, and very power efficient, so they won't drain your battery as quickly as other types of displays. They offer superior image quality with vibrant colors, however, watches with this display are more expensive.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Battery life</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> - This varies by watch type and use. <o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Band options</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> - With some smartwatches, you can swap out the band for a different look.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Water resistance</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> - Is the watch able to go in the water? Can you swim with it on?<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Fitness metrics</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> - Does it have built-in health applications like a heart rate sensor
 or step counter if you want to use it as a fitness tracker?<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Apps available -
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Just like a smartphone, you can download apps designed for a watch. There is a dedicated store for Apple Watches. For Android-compatible watches, visit the Google Play
 store.<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1038" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1037" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communications: Listening</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Are you really listening?</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">How often do you really listen to someone?<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Do you find yourself saying “uh-huh” during a conversation, when you really don’t know what was said? <o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">When someone is talking
<b>do you anticipate the rest of another person’s thoughts</b> and interrupt them before they are done?<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Do you sometimes think about other topics
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">…instead of giving the person your full attention? Answering “yes” to any of these questions would indicate a need to strengthen listening skills.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Effective communication requires active listening:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> being attentive and using what
 is called “interactive skills”. These are things such as testing your understanding, clarifying and summarizing.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Practicing these communication techniques helps ensure that what is heard is really what is being said.<b> It shows active listening!</b><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><img border="0" width="200" height="165" style="width:2.0833in;height:1.7152in" id="_x0000_i1031" src="https://files.constantcontact.com/ee1208b4001/da1c6ee9-ba35-4af5-9c80-8e1b5781189e.png"><o:p></o:p></p>
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<img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1028" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:black">Leadership
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Give and Ask for Feedback
</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Making a point to use
<i>feedback </i>in a variety of ways is one important principle for creating a great communications environment.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">If you're in a management position</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">, you want to give more feedback. It will not only
 make people feel good (because you'll do it in a positive manner, right), but it will also build trust.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">By the way, if you are
<i>not</i> in a formal leadership role </span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">… you're an independent contributor ... it is important that you
<i>ask </i>for feedback when you want or need it. Communication is always a <i>two-way</i> requirement.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">This isn’t just about following up on a suggestion someone makes. It’s also telling people what actions you’ve taken on their behalf. It’s not leaving them in the dark … or assuming
 they know or wouldn’t care.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">We do work more effectively when we give feedback and when we ask for it.</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Let folks know how they are doing</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">. Don’t wait for some formal gathering. You can also
 let your colleagues know how much you respect what they have accomplished or how imaginative an idea is.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">And, remember,
<b>if you aren’t getting what you need, it’s OK to ask for it. </b>Many times people don’t realize that you would appreciate more. You can kindly tell others that you’d find more feedback helpful, useful and interesting. They’ll be receptive to the request.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2023 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include additional recipients, contact
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt">Darci Hanning, MLIS (she/her/hers)<o:p></o:p></span></b></p>
<p class="MsoNormal">Public Library Consultant / CE Coordinator<br>
<b>Continuing Education Resources: </b><a href="https://libguides.osl.state.or.us/conted"><span style="color:#0563C1">https://libguides.osl.state.or.us/conted</span></a><span style="font-size:8.0pt"><br>
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<p class="MsoNormal" style="line-height:115%">State Library of Oregon <b>|</b> Library Support and Development Services
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<p class="MsoNormal" style="line-height:115%">971-375-3491 <b>|</b> <a href="mailto:darci.hanning@slo.oregon.gov">
<span style="color:#0563C1">darci.hanning@slo.oregon.gov</span></a> <b>|</b> <a href="http://www.oregon.gov/library">
<span style="color:#0563C1">www.oregon.gov/library</span></a> <u><span style="color:#0563C1"><o:p></o:p></span></u></p>
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