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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Arial",sans-serif">Welcome to the latest issue of Tech-Talk!<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif">Having trouble reading this email?
<br>
You can view the <b><a href="https://www.tech-talk.com/trick-to-see-the-detail-behind-a-pivot-table-number.html">tech tip</a></b>, the
<b><a href="https://www.tech-talk.com/talk-write-the-best-way-to-use-i.html">communication tip</a></b>, and the
<b><a href="https://www.tech-talk.com/craft-revealing-survey-questions.html">leadership tip</a></b> online instead at:<br>
<a href="https://www.tech-talk.com/login/oregon">https://www.tech-talk.com/login/oregon</a><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif">When prompted for a
<b>username and password, </b>use ORLIBTECH for both.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of Museum and Library
Services (IMLS) through the Library Services and Technology Act (LSTA), administered by the State Library of Oregon.<o:p></o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div id="preheader">
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt">Quick way to view subset of info<o:p></o:p></span></p>
</div>
<div id="tracking-image">
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt"><img border="0" width="1" height="1" style="width:.0083in;height:.0083in" id="_x0000_i1091" src="https://r20.rs6.net/on.jsp?ca=65d7c9d1-e3ed-4131-baa2-6aa6cd09c9fe&a=1100778316270&c=4f52e898-6edc-11ea-9474-d4ae529a85ae&ch=69c188cc-cdfb-11eb-b3db-fa163e6b8330"></span><span style="font-size:1.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="490" height="115" style="width:5.1in;height:1.2in" id="_x0000_i1090" src="https://files.constantcontact.com/ee1208b4001/f83449a5-bce3-4d6a-9fcf-1833537cf016.png" alt="Tech-Talk 27 years"><o:p></o:p></p>
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<b><span style="color:#428BCA">Melissa Burovac</span></b></a> on <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001c_PjOTUWVJdZ8kd_xw45OsV_XA26BUGT8wpW0eWff1u7MJOmGiF8mwthpVEH325mv7_EOs6ks288CGJHLpsh8QJJsFDB3eSusnD5HZcZPiBQPrPsdBYc2zotaWrlmqKdKxx0Kb9ZAk0g5_eV2crL79JNZzZ_LLGxuj1VByCri6eHwWYM2nNYQNsOOFFtvV3vsCqG9cQRoQsn02cgKJc6OThjFvALQHML7EjKDM0StU5_PkP44qDF9Uuzd6bHZPP3J7zhYYpm4w1C0D-Zzi9X5Q%3D%3D%26c%3D7yw97-vJ8ceo662oz82uC2iHw4vNZhNU4Y0a9YgUX8zlb8l_b96Htg%3D%3D%26ch%3Dm1NWuOC8ix9V842vOJ8fatg2rU-JTWUi9LruW0lHIT1iuPwYcM1d_g%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7C184548266ca04fe69a7e08dafe526432%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638101927067606103%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=YpcyqA2QuC%2BDyDTBMbBrRCqDLPcx8uL4iPQuZKl0Se0%3D&reserved=0" target="_blank">
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<span style="color:black"><img border="0" width="5" height="1" style="width:.05in;height:.0083in" id="_x0000_i1082" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p><b><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">EXCEL - Trick to See DETAIL Behind Pivot Table Numbers</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Advanced</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1583in;height:.0083in" id="_x0000_i1081" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="5" height="1" style="width:.05in;height:.0083in" id="_x0000_i1079" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="1" height="5" style="width:.0083in;height:.05in" id="_x0000_i1078" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">You have a spreadsheet with a lot of data</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> and you've created pivot tables for the
analysis. Now, you want to <b>drill down to see the <i>detail </i></b>of your numbers so that you can gain greater insight.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Sure you can sort, filter, and look for things manually, or you can use this little-known, yet very useful, technique.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#315FC3">TRICK</span></b><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">: Find the number you want the
detail for ... and </span></b><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#315FC3">double-click</span></i></b><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black"> it!</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Yup, that's it: Double-click<b> any number in the pivot table
</b>and you will immediately see all the entries (and <i>only </i>the entries) that make up that result.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">TIP</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">: These results show up in a
<i>separate sheet</i> within your workbook. Be sure to name it while you remember the topic you clicked on!<o:p></o:p></span></p>
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<p><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#C03E30">Not familiar with pivot tables?</span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#C03E30">
</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">See this
<a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001c_PjOTUWVJdZ8kd_xw45OsV_XA26BUGT8wpW0eWff1u7MJOmGiF8m_yWRrhrGT5yxFToVisNDt6Fi4iVvyZ1AbZRWDf-sYwH_VMTJq7EhUtsxtB6SRLZgeBRFl5JaMFgUS7CTW_5uMwgr5Y5Ed1ZLVuVL5HCLW2k70nAutc3c9DzyjYdWpIHIfNo1MR8wfBh9A-7p5VMryUQyTOUdpg3Ew%3D%3D%26c%3D7yw97-vJ8ceo662oz82uC2iHw4vNZhNU4Y0a9YgUX8zlb8l_b96Htg%3D%3D%26ch%3Dm1NWuOC8ix9V842vOJ8fatg2rU-JTWUi9LruW0lHIT1iuPwYcM1d_g%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7C184548266ca04fe69a7e08dafe526432%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638101927067606103%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2FrdaHg0vbkhR%2BmDlSuCXY6csuhIA2FiJew%2BzuE2HaBo%3D&reserved=0" target="_blank">
<b><span style="color:#428BCA">Tech-Talk article</span></b></a> and <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001c_PjOTUWVJdZ8kd_xw45OsV_XA26BUGT8wpW0eWff1u7MJOmGiF8m-H-Q2k4Me7slo2hwIjpNcsLk2UblFaHtT-Q-gIMN5Q9_6MdjgglHEh_sgvQpelUAczaU4P_x5owXkj-XII_CXN-wyURv1NBYicJDXyy1jjtQpAuPSO3ARyNgrdyoKI_vXija6rllNbVKmV0f8O01JE%3D%26c%3D7yw97-vJ8ceo662oz82uC2iHw4vNZhNU4Y0a9YgUX8zlb8l_b96Htg%3D%3D%26ch%3Dm1NWuOC8ix9V842vOJ8fatg2rU-JTWUi9LruW0lHIT1iuPwYcM1d_g%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7C184548266ca04fe69a7e08dafe526432%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638101927067606103%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=I9XXAt1RsEJq2DRoMLaUld6vBfRZ6XKkoHH3BmXDxoY%3D&reserved=0" target="_blank">
<b><span style="color:#428BCA">view this webinar</span></b></a>.<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.05in;height:.0083in" id="_x0000_i1077" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">Example of the Double-Click Technique</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">In this mock example,</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> we see the different types of clients, a summary of how many
customers are within each type, and the total amount spent by type.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="560" height="291" style="width:5.8333in;height:3.0333in" id="_x0000_i1076" src="https://files.constantcontact.com/ee1208b4001/0a15076e-9b99-452c-8e20-efc01ac4a657.png"><o:p></o:p></p>
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<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">When you double-click a number (in this case, the 6 or the 6,471 for Regional), you'll get all the data that supports that figure, pulled from your master data list.
<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001c_PjOTUWVJdZ8kd_xw45OsV_XA26BUGT8wpW0eWff1u7MJOmGiF8m_XUpUZlNdi9aUGmZ60nIKcyJXkOvUFPbQHGtnCPyuZCH5EkCC2Bxl_OS0uMkeZgRA1bLDnD4Rf_ZB6vUW6pirXmPOPrJGdY4uP5rTCTiTZV%26c%3D7yw97-vJ8ceo662oz82uC2iHw4vNZhNU4Y0a9YgUX8zlb8l_b96Htg%3D%3D%26ch%3Dm1NWuOC8ix9V842vOJ8fatg2rU-JTWUi9LruW0lHIT1iuPwYcM1d_g%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7C184548266ca04fe69a7e08dafe526432%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638101927067606103%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=9Vq8%2Bq20HipbZFFjdLNHCvN86vrlX%2BBickilp6BMArg%3D&reserved=0"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:white;text-decoration:none">For
More Like This ... Join the ADVANCED EXCEL WEBINAR: Jan. 25th. View recording a day later.</span></b></a>
</span><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.05in;height:.0083in" id="_x0000_i1074" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communications: Surveys</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Craft revealing questions
</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Have you ever wanted to craft a survey</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> to discover information that would help you
do your job? Have you found in the past that the data you gather, while interesting, doesn't always lead to understanding what you might want to do differently?<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">For instance,</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> you may have a group of people who meet several times a week to work
out together. You want to know if they would like to change the routine.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">If you just ask them (yes or no)
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">you'll get a response. But, with this type of answer you won't understand the strength of their position.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">For instance,
<b>you may get folks saying what they think you want to hear.</b> They may go along with what others are saying so as not to rock the boar.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Here's a better way: </span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Create a survey question where they have to choose one of four
answers ... and use the word "willing".<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Example:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> <i>How WILLING are you to try a
new workout routine?</i><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Give them these choices:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> <i>Not Willing,
Somewhat Willing, Willing, Very Willing.</i><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">When people respond to this question,
<b>you will have a good gauge on how people really feel </b>about the idea. <o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">TIP</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">: <b>Never give them
<i>five </i>choices </b>because <i>four </i>makes them take a stand; they can't play the "neutral" card. Also,<b> always start with the most negative choice
</b>because studies show you get more accurate results this way.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Other words</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> you can use instead of "willing"...<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">How INTERESTED are you in ...<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">How SECURE are you in ....<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">How ABLE are you to ...<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">And more!<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">The list is endless -- you get the picture.
<b>Pick any single attribute</b> that you want to measure!<o:p></o:p></span></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Leadership</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">The Best Way to Use "I"</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">In previous articles, we talked about the word “you” and how you can strategically use it to build people up … or avoid it so that it won’t tear folks down. (See
<a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001c_PjOTUWVJdZ8kd_xw45OsV_XA26BUGT8wpW0eWff1u7MJOmGiF8mwthpVEH325mTO7VIQ7mrsywu5mqHwy0JHD4chYKHCLYeqWcJAjidmKaVCt0hg_NesdvHKUKO-DzJObW3zrOr5GZ_rlLeVAJl2Owt5dVFVmMBnls239-3PQ0sSyHrN88BESecFWCzK4dD3xAqG98jSM%3D%26c%3D7yw97-vJ8ceo662oz82uC2iHw4vNZhNU4Y0a9YgUX8zlb8l_b96Htg%3D%3D%26ch%3Dm1NWuOC8ix9V842vOJ8fatg2rU-JTWUi9LruW0lHIT1iuPwYcM1d_g%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7C184548266ca04fe69a7e08dafe526432%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638101927067762339%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=0GYMCKK%2BII6HcoLhuNSfSZHymZOx8Jr9WM%2FfulR4ShU%3D&reserved=0" target="_blank">
<b><span style="color:#428BCA">"You" Part I</span></b></a> and <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001c_PjOTUWVJdZ8kd_xw45OsV_XA26BUGT8wpW0eWff1u7MJOmGiF8mwthpVEH325mD0d0xhnOV9UVaWfHeDTMpA5l8dYfDeZ-zysJHbUUB5RMZ_jkwpPo1oLlypvsYNfYUycjGijnefZ1Tj-uJI361kYQX9Mbabzy821tjZ3MjhnfnemLBVffonjjoy77__5fGeUeNu7y6S7ejL5uVavwXg%3D%3D%26c%3D7yw97-vJ8ceo662oz82uC2iHw4vNZhNU4Y0a9YgUX8zlb8l_b96Htg%3D%3D%26ch%3Dm1NWuOC8ix9V842vOJ8fatg2rU-JTWUi9LruW0lHIT1iuPwYcM1d_g%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7C184548266ca04fe69a7e08dafe526432%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638101927067762339%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=VrHuEBor3sxYcEeAx2QuHmbVmyoD45pIkbREJhiAtDE%3D&reserved=0" target="_blank">
<b><span style="color:#428BCA">"You" Part II</span></b></a> )<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Now let’s examine the use of "I"</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> in writing and talking at work.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">There are two powerful impacts that this single little letter can wield. In some cases, using "I" makes everything about you. Typically, you don't want that.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">On the flip side,<b> you can engage others when you let people "in" by using the word "I". </b>It’s personal. (We’ll explore this positive side in another article.)<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">So… when should you
<i>not </i>use "I"?</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">The simple answer is to
<i>eliminate "</i>I" as much as possible … so that people will listen more to what you have to say, rather than being turned off or rebuffed. <b>The less you use "I" in writings and conversation, the more support you will gain from others.</b><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Examples:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Go From:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">
<i>"</i></span><b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#315FC3">I’m</span></i></b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> reminding you that we want to set up a time…"</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">To: </span></b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">"</span></i><b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#315FC3">You</span></i></b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#315FC3">
</span></i><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">indicated wanting a time to meet…"</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">---------------------<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Go From</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">:
<i>"Here is the list of magazine titles </i></span><b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#315FC3">I</span></i></b><b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">
</span></i></b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">found last night."</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">To</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">: <i>“Here is a list of magazine titles
</i></span><b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#315FC3">you
</span></i></b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">might like.”</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">--------------------<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Which of the above do
<i>you </i>respond better to?</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">TIP: Every time you write an email,</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> go back before sending it and
<b>see how many "I"s you can take out</b> to make the message stronger.<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.05in;height:.0083in" id="_x0000_i1064" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001c_PjOTUWVJdZ8kd_xw45OsV_XA26BUGT8wpW0eWff1u7MJOmGiF8m1KWSUiJ_zOwApbSaZssQJHsxkFNW46uz_wpgYeVcaJ8GuM--gAk_mC2nIoK2Is8ZNqb7u8qyuxUGVsMzkJYsbR1MUV_M1EAGvpgmHLg7Cec%26c%3D7yw97-vJ8ceo662oz82uC2iHw4vNZhNU4Y0a9YgUX8zlb8l_b96Htg%3D%3D%26ch%3Dm1NWuOC8ix9V842vOJ8fatg2rU-JTWUi9LruW0lHIT1iuPwYcM1d_g%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7C184548266ca04fe69a7e08dafe526432%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638101927067762339%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=pSoUqcWp1BcyYkaTua1fA8LuS0xcBxz9OjQeodLmDWo%3D&reserved=0"><span style="text-decoration:none"><img border="0" width="300" height="201" style="width:3.125in;height:2.0916in" id="_x0000_i1063" src="https://files.constantcontact.com/ee1208b4001/b13a7a6a-7445-4d8e-b741-4b475385ef5b.png"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001c_PjOTUWVJdZ8kd_xw45OsV_XA26BUGT8wpW0eWff1u7MJOmGiF8m_yWRrhrGT5yn5jAJGXy_M6767G-G4dqvC2jZE0bKVhmm1pPS-mL6z6-CN_26N-RMQuwgKRwHDfrnXUTXhJv6Bg6XFY7ESNkKii8YeCwsyAbw1pfsq7pEcU%3D%26c%3D7yw97-vJ8ceo662oz82uC2iHw4vNZhNU4Y0a9YgUX8zlb8l_b96Htg%3D%3D%26ch%3Dm1NWuOC8ix9V842vOJ8fatg2rU-JTWUi9LruW0lHIT1iuPwYcM1d_g%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7C184548266ca04fe69a7e08dafe526432%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638101927067762339%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=WXo4FTrR1bL8zlttr48RCTYoDBIZ0GrLu5UXi6cMCdk%3D&reserved=0"><span style="text-decoration:none"><img border="0" width="300" height="201" style="width:3.125in;height:2.0916in" id="_x0000_i1062" src="https://files.constantcontact.com/ee1208b4001/8751eb23-fa9b-43ba-9f5f-7e80a465c6c5.png" alt="Ask a question"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p align="center" style="text-align:center"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2023 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include
additional recipients, contact <a href="mailto:support@tech-talk.com">support@tech-talk.com</a> 941-355-2092.</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt">Darci Hanning, MLIS (she/her/hers)<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Public Library Consultant / CE Coordinator<br>
<b>Continuing Education Resources: </b><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flibguides.osl.state.or.us%2Fconted&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cad030489a43a41de1c9208daf8debe27%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638095932810735454%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=eFbA%2Bpb7HR02NnBWau%2BrrpmPe%2FNIfAQNwoxe3oxTL7E%3D&reserved=0"><span style="color:#0563C1">https://libguides.osl.state.or.us/conted</span></a><span style="font-size:8.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%">State Library of Oregon <b>|</b> Library Support and Development Services
<o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%">971-375-3491 <b>|</b> <a href="mailto:darci.hanning@slo.oregon.gov">
<span style="color:#0563C1">darci.hanning@slo.oregon.gov</span></a> <b>|</b> <a href="https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.oregon.gov%2Flibrary&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cad030489a43a41de1c9208daf8debe27%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638095932810735454%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Ymvi%2BGp%2Bv5ld%2FNlgjs%2BSE3X9aQcytMpB4%2FsKwCVhHcY%3D&reserved=0">
<span style="color:#0563C1">www.oregon.gov/library</span></a> <u><span style="color:#0563C1"><o:p></o:p></span></u></p>
<p class="MsoNormal">Follow @StateLibraryOR: <a href="https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Ffb.me%2FStateLibraryOR&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cad030489a43a41de1c9208daf8debe27%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638095932810735454%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=OzS3deMuUKvG9M8Q1Xml6XSlzY4cnHZnLentNfa%2BKOk%3D&reserved=0">
<span style="color:#0563C1">Facebook</span></a> <b>|</b> <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FStateLibraryOR&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cad030489a43a41de1c9208daf8debe27%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638095932810735454%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=LaU8Q8v92h0x%2BYtm9AhsLTO8nsIsWFnmFg7V0WjUsDU%3D&reserved=0">
<span style="color:#0563C1">Twitter</span></a> <b>|</b> <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fstatelibraryor%2F&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cad030489a43a41de1c9208daf8debe27%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638095932810891707%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=1l5KPf9nW%2F3plPMURW%2BKMDY0OMqWGPWNss4PsMwz6%2Bk%3D&reserved=0">
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<span style="color:#0563C1">Pinterest</span></a> <b>|</b> <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUC0-kU8Gu0jS_YcnXg-b_TRA%2Ffeatured&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cad030489a43a41de1c9208daf8debe27%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638095932810891707%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2FF%2FoLMAeuAGNMnrlP95FB91GQMkpkoa9fS6l8U8q004%3D&reserved=0">
<span style="color:#0563C1">YouTube</span></a><o:p></o:p></p>
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