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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Arial",sans-serif">Welcome to the latest issue of Tech-Talk!<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif">Having trouble reading this email?
<br>
You can view the <b><a href="https://www.tech-talk.com/goodbye-to-internet-explorer-what-you-need-to-know-if-you-still-have-it.html">tech tip</a></b>, the
<b><a href="https://www.tech-talk.com/dealing-with-a-constant-complainer.html">communication tip</a></b>, and the
<b><a href="https://www.tech-talk.com/get-quiet-people-to-speak-up.html">leadership tip</a></b> online instead at:<br>
<a href="https://www.tech-talk.com/login/oregon">https://www.tech-talk.com/login/oregon</a> <o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif">When prompted for a
<b>username and password, </b>use ORLIBTECH for both.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="margin-bottom:12.0pt;text-align:center">
<b><span style="font-size:9.0pt;font-family:"Arial",sans-serif">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of Museum and Library Services (IMLS) through the Library Services and Technology
Act (LSTA), administered by the State Library of Oregon.<o:p></o:p></span></b></p>
<div id="preheader">
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt">Replace IE with Edge<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt"><img border="0" width="1" height="1" style="width:.0138in;height:.0138in" id="_x0000_i1083" src="https://r20.rs6.net/on.jsp?ca=e49b0cd9-ae67-48b6-b6bf-bd3a2436816e&a=1100778316270&c=4f52e898-6edc-11ea-9474-d4ae529a85ae&ch=69c188cc-cdfb-11eb-b3db-fa163e6b8330"></span><span style="font-size:1.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="490" height="115" style="width:5.1041in;height:1.2013in" id="_x0000_i1082" src="https://files.constantcontact.com/ee1208b4001/f83449a5-bce3-4d6a-9fcf-1833537cf016.png" alt="Tech-Talk 27 years"><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1081" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001uWqWm0ppUdtW2QPXNXmLCgN-1oBclN7qRJAtHhbFpwhVl8neOquGdTiBBoYm5-OI0ek0suilxBeBAHTAjGY3cco9bV2kb8ZXXjokNwMmosfIXnH0vhj6mha1uCPyczHphNtN6q7Dw1MWcYAVYmBDX7ak3qWtTnEmdgiliBq9jSmXRkFDkAQ5m5kjljHBaMHepuNEzL8yBG0D4TaNAsoEXBf8SSEwRoaPjI48SxBuQXt0jv-tM19dLg%3D%3D%26c%3DPutnOtABwl3AK0W86G8Q76Cw6RJEKWFZn0-lQ1Fqf2sbH-n_M5IgQQ%3D%3D%26ch%3DDNJgPluH1Xo6ZDzGFxVrw9A3R1h0KKotEMkCHYmlasGxFp8wsYet7w%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7C9348bde534bc4ec853f908db19d1313c%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638132158798925436%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=4olAak3L5pwwk%2B3A4CaLzih0zR1I2YJs4FOTK%2BXnE6g%3D&reserved=0"><span style="text-decoration:none"><img border="0" width="600" height="350" style="width:6.25in;height:3.6458in" id="_x0000_i1080" src="https://files.constantcontact.com/ee1208b4001/9dc2fe09-9da5-4df7-9f9b-71e27552d37b.png" alt="video"></span></a><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1079" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Photo by
<a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001uWqWm0ppUdtW2QPXNXmLCgN-1oBclN7qRJAtHhbFpwhVl8neOquGdTiBBoYm5-OIHM3ihM-MlmVlkR2qoMJtucpMqM6UEBwzJ-4OynqLgSTAQOMqWO96vucYEnoV6X4lR46EYkqWLjTMTkrcncxY1q1rj8aUgr2kbNHMoWh-uVHr4RHclz7rOa_OIKYIQA2mOtD-tEVLLmLoRJIawxGhZ6MVJn0-T_vFpFxxTM3DwJhWbEAokvQu3AidtHhtiXC7biqkVthiwnMKpS-NGMXz0w%3D%3D%26c%3DPutnOtABwl3AK0W86G8Q76Cw6RJEKWFZn0-lQ1Fqf2sbH-n_M5IgQQ%3D%3D%26ch%3DDNJgPluH1Xo6ZDzGFxVrw9A3R1h0KKotEMkCHYmlasGxFp8wsYet7w%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7C9348bde534bc4ec853f908db19d1313c%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638132158798925436%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Qv2TpzKFUS9xSt3cwttY2%2FUfeBIJcBQCde4yGwhf0HM%3D&reserved=0" target="_blank">
<b><span style="color:#428BCA">Nicolas J Leclercq</span></b></a> on <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001uWqWm0ppUdtW2QPXNXmLCgN-1oBclN7qRJAtHhbFpwhVl8neOquGdTiBBoYm5-OIoc5gGmSa5Z1h_F8UeTAWZPZh9-we8o0wzg_Ca81izyz4tEcaofgbnfhQCGcV_Sm58MwRgwQpAFHvwn0mIfpkJFPbLgZk521ssWcCWR6SbD3WKflPWaCNFy7ZbNHYi8hAFmUkIrJ1egzWdM3Xe9cyy9dZt6QK51_tAsOkZu1TZ0N8ltvgEIy4FEvJ0b726m_XpkeHADKyCBSoZ6gURW4t1Q%3D%3D%26c%3DPutnOtABwl3AK0W86G8Q76Cw6RJEKWFZn0-lQ1Fqf2sbH-n_M5IgQQ%3D%3D%26ch%3DDNJgPluH1Xo6ZDzGFxVrw9A3R1h0KKotEMkCHYmlasGxFp8wsYet7w%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7C9348bde534bc4ec853f908db19d1313c%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638132158798925436%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=G1So1mp7I8ngteVt2HBG3eND8SraNdBcAFL3tRaEqro%3D&reserved=0" target="_blank">
<b><span style="color:#428BCA">Unsplash</span></b></a><o:p></o:p></span></p>
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<p><b><span style="font-size:16.0pt;font-family:"Arial",sans-serif;color:#315FC3">Webinars for You </span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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</span></span></span><![endif]><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">March 8: [WEB TOOL]
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">March 22: [EMAIL]
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</span></span></span><![endif]><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">April 26: [PDFs]
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</span></i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">[3 pm ET for 1 hour]
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001uWqWm0ppUdtW2QPXNXmLCgN-1oBclN7qRJAtHhbFpwhVl8neOquGdRvOruBe6XNlT0ebCPokzg66TyHciA1mXVg8KKYSYvnku8hW2tXuLI38LDLitrGdbX0k8PpCAhHBu715b8qUrX1o75mH8pGO1GrFpXEf7pOM%26c%3DPutnOtABwl3AK0W86G8Q76Cw6RJEKWFZn0-lQ1Fqf2sbH-n_M5IgQQ%3D%3D%26ch%3DDNJgPluH1Xo6ZDzGFxVrw9A3R1h0KKotEMkCHYmlasGxFp8wsYet7w%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7C9348bde534bc4ec853f908db19d1313c%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638132158798925436%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=YmIMLscSskwwPPdaZC%2BuW29A9Art4qYYjy5Vi26FLjM%3D&reserved=0"><b><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:white;text-decoration:none">View
Webinars and Register Here</span></b></a> </span><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1075" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><b><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:#315FC3">INTERNET - Goodbye to Internet Explorer – What You Need to Know if You Still Have It</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Novice</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1597in;height:.0138in" id="_x0000_i1074" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="278" height="185" style="width:2.8958in;height:1.9305in" id="_x0000_i1073" src="https://files.constantcontact.com/ee1208b4001/b1a72e9a-1275-4a25-aa0c-bb837d73b4a1.png" alt="Goodbye IE"><o:p></o:p></p>
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<img border="0" width="1" height="5" style="width:.0138in;height:.0555in" id="_x0000_i1071" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">It's hard to believe that in 2003 about 95% of computer users were using Internet Explorer (IE) as the preferred browser to get to the web.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">However, with the popularity and features of Google Chrome, Mozilla Firefox and Apple's Safari, "IE" quickly slid out of site.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">To regain usage, Microsoft revamped and launched the "Edge" browser in 2015 and began phasing out Internet Explorer. It was officially retired in June of 2022 and, as of February
14, 2023, it has been <i>permanently disabled. </i>(<b>NOTE</b>: Any software that is no longer being supported is a security risk to you, so delete it.)<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">So, what does this mean to you? <o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0069in" id="_x0000_i1070" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">1. You DON'T have Internet Explorer (IE) installed on any of your computers.</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Most likely if you have a desktop computer purchased in 2015 and after that has Windows 10 (or 11) installed, it came with Microsoft's browser replacement,
<i>Edge</i>. So there's nothing for you to do.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0069in" id="_x0000_i1069" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">2. You HAVE Internet Explorer installed on your computer.</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">If you're still pounding away on an older desk or laptop computer that has a version of Internet Explorer installed, you may already have received a notification from Microsoft
to upgrade to Edge.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Microsoft says:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">You will see a dialogue box when you are transitioned to Microsoft Edge. When you try to click any Internet Explorer (IE) icons or other entry points, you will be redirected to
Edge. Your browsing data is automatically brought over to Microsoft Edge from IE so you can seamlessly continue browsing.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">So... if you've made the update, you're golden!<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Now, if you
<i>still </i>have a version of Internet Explorer on a device it will <b>no longer be receiving updates</b> and in turn, will be highly vulnerable to security breaches.
<b>You should delete it from your computer IMMEDIATELY. </b><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">To manually delete the app from your device:<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">In the search bar type
<i>Apps</i> and click on <i>Apps & Features</i> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:7.0pt;font-family:"Georgia",serif;color:black"> </span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Scroll through the list of programs until you find
<i>Microsoft Explorer.</i> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Click on the program name and select
<i>Uninstall</i>.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="453" height="351" style="width:4.7152in;height:3.6597in" id="_x0000_i1068" src="https://files.constantcontact.com/ee1208b4001/85daa618-cfff-4a21-b0a5-1b4d7bbd5adb.png" alt="uninstall IE"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0069in" id="_x0000_i1067" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">Install Edge</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">If you don't have a version of Microsoft Edge on your computer, you can install it for free. To get a copy, go here:
<a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001uWqWm0ppUdtW2QPXNXmLCgN-1oBclN7qRJAtHhbFpwhVl8neOquGdTiBBoYm5-OIM6QqT8UQKcbXiPU1hx3ondnF4WnXbMb0j5wkr9VXy1nrhwILgB7WuT8CRwYQir3jFCMunk-Jm0WrgxCXtdXjIBc7wmKldeu0%26c%3DPutnOtABwl3AK0W86G8Q76Cw6RJEKWFZn0-lQ1Fqf2sbH-n_M5IgQQ%3D%3D%26ch%3DDNJgPluH1Xo6ZDzGFxVrw9A3R1h0KKotEMkCHYmlasGxFp8wsYet7w%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7C9348bde534bc4ec853f908db19d1313c%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638132158798925436%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=0%2B4jS0BxwiampFaPf94liWi70dv62zvlh0gaZfjgyGg%3D&reserved=0" target="_blank">
<b><span style="color:#428BCA">Microsoft Edge</span></b></a>.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0069in" id="_x0000_i1066" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communications: Talking</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Dealing with a constant complainer
</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Have you ever been around someone who is constantly complaining? That can be draining, right? It is hard to listen to all that negativity without being able to do something about
it.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Here's one technique</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> we've talked about before that can be modified and used in this
type of situation: it's called the "<i>Meat Story</i>". (<a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001uWqWm0ppUdtW2QPXNXmLCgN-1oBclN7qRJAtHhbFpwhVl8neOquGdV3j1wn7Br31RSQUVWQxxsn8e_uHdf89hfNYGXyBwWZxqijEs6U2A2pDH1dwZuQQeptnSRQcC-GiZfMf1QYfXelub2aA2YIfXk6OoG-FI7Xi5cDqcp_g8jKV4r3kMLzKYqlx1s6tSrSgAnVgrFkzVf4%3D%26c%3DPutnOtABwl3AK0W86G8Q76Cw6RJEKWFZn0-lQ1Fqf2sbH-n_M5IgQQ%3D%3D%26ch%3DDNJgPluH1Xo6ZDzGFxVrw9A3R1h0KKotEMkCHYmlasGxFp8wsYet7w%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7C9348bde534bc4ec853f908db19d1313c%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638132158798925436%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=xRebHwMkj2ylxeYW2vCjqj9WrQM9C2u5Ti2liyxweDE%3D&reserved=0" target="_blank"><b><span style="color:#428BCA">Read
this Tech-Talk article</span></b></a>!)<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Simply put, you
<b>repeat the problem</b> and <b>what you want to happen</b> ... in a firm, kind,
<b><i>non-emotional way </i></b>... over and over and over again (until they get it)!<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Examples of responding when someone complains:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">"Complaints not accepted today; just solutions."</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo6">
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</span></span></span><![endif]><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">"That's a complaint. Turn it into a suggestion."</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo6">
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</span></span></span><![endif]><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">"Complaining doesn't get us anywhere. What can you do to fix the situation?"</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Clearly, the tone and words</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> you choose will depend on your relationship with the complainer
... are you a colleague, a friend, or a manager?<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Yes, you can add a few softening or warm-up words,
<b><i>but</i> the power of the Meat Story is the repetition </b>of the issue followed by what you want to happen ... without getting side-tracked by other thoughts that the complainer may raise.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Just keep repeating</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">, your "<a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001uWqWm0ppUdtW2QPXNXmLCgN-1oBclN7qRJAtHhbFpwhVl8neOquGdV3j1wn7Br31RSQUVWQxxsn8e_uHdf89hfNYGXyBwWZxqijEs6U2A2pDH1dwZuQQeptnSRQcC-GiZfMf1QYfXelub2aA2YIfXk6OoG-FI7Xi5cDqcp_g8jKV4r3kMLzKYqlx1s6tSrSgAnVgrFkzVf4%3D%26c%3DPutnOtABwl3AK0W86G8Q76Cw6RJEKWFZn0-lQ1Fqf2sbH-n_M5IgQQ%3D%3D%26ch%3DDNJgPluH1Xo6ZDzGFxVrw9A3R1h0KKotEMkCHYmlasGxFp8wsYet7w%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7C9348bde534bc4ec853f908db19d1313c%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638132158798925436%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=xRebHwMkj2ylxeYW2vCjqj9WrQM9C2u5Ti2liyxweDE%3D&reserved=0" target="_blank"><b><span style="color:#428BCA">meat
story</span></b></a>."<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0069in" id="_x0000_i1061" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1057" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:black">Leadership
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Get quiet people to speak up</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">If you're holding a staff meeting,
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">I bet you like it better when folks speak up, right? You want to get valuable feedback on the issues presented. You'd like additional ideas on proposed projects.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">In every group setting</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> (even just two or three people),
<b>you'll find some quiet individuals</b>. These folks don't readily offer up their thoughts. They may be busy processing the ideas in their heads, they could be shy, or they may think that their thoughts aren't that important.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">No matter what the reason for being quiet is,</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> there are times when you
<i>want</i> to hear from everyone. You <i>need</i> to know that everyone is on board or has contributed their opinion. You
<i>want</i> each individual to feel valued and engaged.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Here's one trick
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">for getting people to speak up:
<b>ask the quiet individual an open-ended question </b>... in a safe way ... so that they can easily answer without feeling as if they are being put on the spot.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Typical things people say that are
<i>not</i> <i>as effective</i>:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">"Judy, what do you think about this?"</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> (Yes, the question
is open-ended, but the word "think" makes people's brain freeze up. You may get a blank stare.)<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">"<i>Do you like this idea?</i>" (It's not open-ended, so a simple
<i>yes </i>or <i>no </i>may be your answer, offering no real insight.)<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Better
</span></i></b><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">ways to get engagemen</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">t ... and discover new perspectives:<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">"Judy, we haven't heard from you on this. How do you
</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">feel
<i>about it?" </i>(You've expressed the assumption that you want to hear from each person. And you substituted the word "<i>feel</i>" for "think". The brain can much more easily respond to "how do you feel about" vs "what do you think about".)<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
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</span></span></span><![endif]><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">"Judy, do you have any comments on this topic?"
</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">(Somewhat open-ended, using the person's name, showing that you want to hear from the individual. This is a way to carve out a spot so the quiet person doesn't have to
interrupt the talkers.)<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo11">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Even better:
</span></b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">"Judy, what comments do you have on this topic?"</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> (There's no easy way for
her to say "no," she has nothing to say. It assumes Judy will come up with something that the team will value. Now is the time to say it.)<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2023 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include additional recipients, contact
<a href="mailto:support@tech-talk.com">support@tech-talk.com</a> 941-355-2092. </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Cheers,<br>
</span><span style="font-family:"Arial",sans-serif">Cheers<br>
</span><b><span style="font-size:14.0pt">Darci Hanning, MLIS (she/her/hers)<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Public Library Consultant / CE Coordinator<br>
<b>Continuing Education Resources: </b><a href="https://libguides.osl.state.or.us/conted"><span style="color:#0563C1">https://libguides.osl.state.or.us/conted</span></a><span style="font-size:8.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%">State Library of Oregon <b>|</b> Library Support and Development Services
<o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%">971-375-3491 <b>|</b> <a href="mailto:darci.hanning@slo.oregon.gov">
<span style="color:#0563C1">darci.hanning@slo.oregon.gov</span></a> <b>|</b> <a href="http://www.oregon.gov/library">
<span style="color:#0563C1">www.oregon.gov/library</span></a> <u><span style="color:#0563C1"><o:p></o:p></span></u></p>
<p class="MsoNormal">Follow @StateLibraryOR: <a href="http://fb.me/StateLibraryOR">
<span style="color:#0563C1">Facebook</span></a> <b>|</b> <a href="https://twitter.com/StateLibraryOR">
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<span style="color:#0563C1">YouTube</span></a><o:p></o:p></p>
<p><span style="font-size:8.0pt"><br>
</span><img border="0" width="342" height="43" style="width:3.5625in;height:.4444in" id="Picture_x0020_59" src="cid:image001.png@01D94CEA.BE2D5340"><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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