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<div>Registration for the Introduction to Reference Services series from Amigos Library Services ends soon. </div>
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<div><u>Introduction to Reference Services 1: Core Reference Skills | May 16 - 2:00 pm - 4:00 pm CDT</u></div>
<div>Register by May 15: <a href="https://www.amigos.org/civicrm/event/register?id=1900&reset=1"><font color="blue">https://www.amigos.org/civicrm/event/register?id=1900&reset=1</font></a></div>
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<div>Whether subject experts, novice researchers, or curious learners, library users present staff with a range of information needs. With an overview of skills to address face-to-face and virtual interactions, this session addresses today's library reference
transactions. By highlighting common barriers to productive reference interactions and practicing techniques to overcome them, staff will have the confidence to engage in the reference interview.</div>
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<div>Learning objectives for this session include:</div>
<div>• Demonstrating the skills utilized in providing reference services</div>
<div>• Conducting an effective reference interview</div>
<div>• Employing strategies to correct a reference interaction gone wrong</div>
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<div><u>Introduction to Reference Services 2: The Reference Collection | May 18 - 2:00 pm - 4:00 pm CDT</u></div>
<div>Register by May 17: <a href="https://www.amigos.org/civicrm/event/register?id=1901&reset=1"><font color="blue">https://www.amigos.org/civicrm/event/register?id=1901&reset=1</font></a></div>
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<div>Whether print or digital, users expect a library's reference collection to be ready to address their questions, whether simple or complex. Acquiring and maintaining a reference collection is essential in offering reference services to library users. Learn
how to appraise reference resources, develop a sustainable reference collection development policy, and organize and make accessible print and digital resources for users.</div>
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<div>Learning objectives for this session include:</div>
<div>• Explaining classification and organization schemes for collection.</div>
<div>• Examining the general scope of the library’s print, non-print, and digital collections, including areas of strength and specialized collections.</div>
<div>• Developing a reference collection development policy</div>
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<div><u>Introduction to Reference Services 3: Reference Resources | May 23 - 2:00 pm - 4:00 pm CDT</u></div>
<div>Register by May 19: <a href="https://www.amigos.org/civicrm/event/register?id=1902&reset=1"><font color="blue">https://www.amigos.org/civicrm/event/register?id=1902&reset=1</font></a></div>
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<div>While most people are familiar with a dictionary or encyclopedia, knowing when to use the right resource for the right question may still be a mystery – and that doesn’t even cover the more specific uses of handbooks, serials, and databases. With an overview
of the most popular reference formats and their uses, this session will help staff connect the right resource to the right questions at the reference desk.</div>
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<div>Learning objectives for this session include:</div>
<div>• Identifying resources in various formats to conduct research and reference inquiries.</div>
<div>• Helping users evaluate the quality, currency, and authority of information retrieved</div>
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<div><u>Introduction to Reference Services 4: Legal and Ethical Issues in Reference Services | May 25 - 2:00 pm - 4:00 pm CDT</u></div>
<div>Register by May 23: <a href="https://www.amigos.org/civicrm/event/register?id=1903&reset=1"><font color="blue">https://www.amigos.org/civicrm/event/register?id=1903&reset=1</font></a></div>
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<div>While offering expert guidance and support across complex information landscapes, library staff also navigate their legal and ethical responsibilities in providing reference services. Library staff can balance their professional responsibilities at the
reference desk by detailing the most pressing legal and ethical considerations for reference services - digital literacy, equity of access, patron confidentiality, intellectual freedom, and copyright.</div>
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<div>Learning objectives for this session include:</div>
<div>• Developing an understanding of key legal and ethical concepts in reference services</div>
<div>• Employing strategies for managing patron information</div>
<div>• Exploring copyright, digital literacy, intellectual freedom, and other issues that arise in reference work</div>
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<div>View our entire training schedule at <a href="https://www.amigos.org/continuing_education"><font color="blue">https://www.amigos.org/continuing_education</font></a></div>
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<div><font face="Arial" color="#2F5496"><b>Jodie Borgerding (she/her/hers)</b></font></div>
<div><font face="Arial" size="2"><span style="font-size:10pt;">Continuing Education Services Manager</span></font></div>
<div><font face="Arial" size="2"><span style="font-size:10pt;"> </span></font></div>
<div><font face="Arial" size="2"><span style="font-size:10pt;">Amigos Library Services</span></font></div>
<div><font face="Arial" size="2"><span style="font-size:10pt;">1190 Meramec Station Rd. Ste. 207</span></font></div>
<div><font face="Arial" size="2"><span style="font-size:10pt;">Ballwin, MO 63021 </span></font></div>
<div><font face="Arial" size="2"><span style="font-size:10pt;">972-340-2897 </span></font></div>
<div><a href="mailto:borgerding@amigos.org"><font face="Arial" size="2" color="#0563C1"><span style="font-size:10pt;"><u>borgerding@amigos.org</u></span></font></a><font face="Arial" size="2"><span style="font-size:10pt;"> </span></font></div>
<div><a href="https://amigos.org/"><font face="Arial" size="2" color="#0563C1"><span style="font-size:10pt;"><b><u>www.amigos.org</u></b></span></font></a></div>
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