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<span style="display: inline !important; background-color: rgb(255, 255, 255);" class="ContentPasted0">I helped someone with that issue a few days ago. He provided this screenshot. </span></div>
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<span style="display: inline !important; background-color: rgb(255, 255, 255);" class="ContentPasted0">Kanopy directed him to click
<b>Add your library card</b> and re-register his card. He reported that it worked.</span><br>
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<span style="display: inline !important; background-color: rgb(255, 255, 255);" class="ContentPasted0">In Kanopy's instructions to him, they enigmatically
<span style="font-size: 11pt; margin: 0px; background-color: rgb(255, 255, 255);" class="ContentPasted2">
state "<span data-markjs="true" class="mark3rrcs2x3c ContentPasted2" data-ogac="" data-ogab="" data-ogsc="" data-ogsb="" style="margin:0px">Kanopy</span><span class="ContentPasted2"> </span>may periodically ask you to reenter your library card information to
verify that your library membership is active."</span><br class="Apple-interchange-newline ContentPasted2">
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<span style="display: inline !important; background-color: rgb(255, 255, 255);" class="ContentPasted0">Charles</span></div>
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<div><span style="color: rgb(102, 102, 102);"><span style="margin: 0px; text-align: start; background-color: rgb(255, 255, 255);">| Charles Dunham</span><span style="text-align: start; display: inline !important; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);"></span>
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<span style="margin: 0px; color: rgb(102, 102, 102);">| Public Services & E-Resources</span></div>
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<span style="margin: 0px; color: rgb(102, 102, 102);">|<span> </span><a href="https://cbcpubliclibrary.net/" title="https://cbcpubliclibrary.net/" style="margin:0px">Corvallis-Benton County Public Library</a></span></div>
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<span style="margin: 0px; color: rgb(102, 102, 102); background-color: rgb(255, 255, 255);">| 541-766-6965</span></div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Libs-Or <libs-or-bounces@omls.oregon.gov> on behalf of Christopher Davis via Libs-Or <libs-or@omls.oregon.gov><br>
<b>Sent:</b> Friday, June 2, 2023 3:17 PM<br>
<b>To:</b> OLA President via Libs-Or <libs-or@omls.oregon.gov><br>
<b>Subject:</b> [Libs-Or] Library blocked in Kanopy?</font>
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<p style="line-height:10.0pt; background:#FFEB9C"><b><span style="font-family:">CAUTION:</span></b>
<span style="font-family:">This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.</span></p>
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Hello Associates,</div>
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I am writing to see if any of your patrons are having trouble with Kanopy this week. We have a patron reporting that our library (Jackson County Library Services) is blocked, but I cannot reproduce the same error message when I troubleshoot the issue. Please
let me know if you have heard of any related trouble with Kanopy.</div>
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Thank you,</div>
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<span style="margin:0px; font-size:12pt; text-align:start; font-family:"Segoe UI","Helvetica Neue",sans-serif">Christopher Davis</span>
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<div style="margin:0px; font-size:12pt; text-align:start"><span style="font-family:"Segoe UI","Helvetica Neue",sans-serif">Digital Services Specialist</span></div>
<div style="margin:0px; font-size:12pt; text-align:start"><span style="font-family:"Segoe UI","Helvetica Neue",sans-serif">Jackson County Library Services</span></div>
<div style="margin:0px; font-size:12pt; text-align:start"><span style="font-family:"Segoe UI","Helvetica Neue",sans-serif">541-734-3990</span></div>
<div style="margin:0px; font-size:12pt; text-align:start"><a href="https://jcls.org/" title="https://jcls.org" data-loopstyle="link" style="font-size:12pt"><span style="font-family:"Segoe UI","Helvetica Neue",sans-serif">jcls.org</span></a></div>
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<p><b>Disclaimer:</b> This e-mail message is a public record of the City of Corvallis. The contents may be subject to public disclosure under Oregon Public Records Law and subject to the State of Oregon Records Retention Schedules. (OAR:166.200.0200-405)</p>
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