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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Arial",sans-serif">Welcome to the latest issue of Tech-Talk!<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif">Having trouble reading this email?
<br>
You can view the <b><a href="https://www.tech-talk.com/using-3-min-videos-to-create-multi-purpose-tool-kits.html">tech tip</a></b> and the
<b><a href="https://www.tech-talk.com/introduce-self.html">communication tip</a></b> online instead at:<br>
<a href="https://www.tech-talk.com/login/oregon">https://www.tech-talk.com/login/oregon</a>
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif">When prompted for a
<b>username and password, </b>use ORLIBTECH for both.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="margin-bottom:12.0pt;text-align:center">
<b><span style="font-size:9.0pt;font-family:"Arial",sans-serif">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of Museum and Library Services (IMLS) through the Library Services and Technology
Act (LSTA), administered by the State Library of Oregon</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Photo by
<a href="https://r20.rs6.net/tn.jsp?f=0011zIoGUGMr0VWrnAn2lDNi-AmnJEJYflV9pO25g29rjYoFMpgQL55BNIHj0OZiFA4MG-muoVITzTtbQPAx-XU_jbPUHdowVa6neUY2ukXNi71LQl7OHlK1y-Pb1UaWE5wy60J82x4mV4uwKOBOT1zCWqq0znyfI_x5NMOFjlnGguEUfHeMQuTcDmnG63_v6D7xbYkSyNMTjvAR6NZv4fPTlFLHLAbMdvi2bCAjfZvy0TjnxYgxda8k-TIxxN6LWIs&c=5YDvKMKwPcRcTAUWgl9wLkMzwmv2XO_06Aunq9C4DapobF3Cr_qbIw==&ch=EDsdhOUL3OH3mbLZcyQY1PUgcHgO5heDA6CY50VAcwMKN_i8_kfZfA==" target="_blank">
<b><span style="color:#428BCA">Dei R.</span></b></a> on <a href="https://r20.rs6.net/tn.jsp?f=0011zIoGUGMr0VWrnAn2lDNi-AmnJEJYflV9pO25g29rjYoFMpgQL55BNIHj0OZiFA4cReiyQ-7DQ_rcKpf5dBaCq2MiGyRyEeK2PmJ8Q9TlYT4BCkkYWWQPY8l3X5mbvtuTYcLKLcpAbs5g9E4WWp9BZsOpLCY6mQXHxAn0gGrKpYf_vhSFsA7BxjJtmEhDMki1nQhFWGPBRHrnA1GqD4nMUGn4Uffh8Tw8-T9_KCrtTMTM-xQzYB2fcQphSh317oFlq-tCI99k9I3hm72ESXzpQ==&c=5YDvKMKwPcRcTAUWgl9wLkMzwmv2XO_06Aunq9C4DapobF3Cr_qbIw==&ch=EDsdhOUL3OH3mbLZcyQY1PUgcHgO5heDA6CY50VAcwMKN_i8_kfZfA==" target="_blank">
<b><span style="color:#428BCA">Unsplash</span></b></a><o:p></o:p></span></p>
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<p><b><span style="font-size:16.0pt;font-family:"Arial",sans-serif;color:#315FC3">Webinars for You </span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">Oct 11: [VIDEO]</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">
<i>Creating Simple Tool Kits Using Three-Minute Video Tutorials </i>[3 pm ET for 1 hour]
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">Oct 25: [GRAPHICS]</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">
<i>From Still to Thrill: Create Moving Images That Will Bring Your Content to Life
</i>[3 pm ET for 1 hour] <o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black"><a href="https://r20.rs6.net/tn.jsp?f=0011zIoGUGMr0VWrnAn2lDNi-AmnJEJYflV9pO25g29rjYoFMpgQL55BD-sBdGhMbeHzEDtf_QMP50x-O5JmGaUro45UQb1k94IP6AIt8by5DOJbcczmesooCfp8744aGds6WWfFR4MIONBNTF_dtwfDjllM3RH1J5G&c=5YDvKMKwPcRcTAUWgl9wLkMzwmv2XO_06Aunq9C4DapobF3Cr_qbIw==&ch=EDsdhOUL3OH3mbLZcyQY1PUgcHgO5heDA6CY50VAcwMKN_i8_kfZfA=="><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:white;text-decoration:none">View
Webinars and Register Here</span></b></a> </span><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1049" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<img border="0" width="15" height="1" style="width:.1597in;height:.0138in" id="_x0000_i1048" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">It's Time Again!
</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">Tell us how you feel about Tech-Talk. What
<b>technology versions are you using</b> and what topics do you want to learn more about so that we can always keep you happy?</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">YES,
</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">you will have
<b>four (4) chances to win</b> a $50 Amazon Gift Card ... just by completing the survey!</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black"><a href="https://r20.rs6.net/tn.jsp?f=0011zIoGUGMr0VWrnAn2lDNi-AmnJEJYflV9pO25g29rjYoFMpgQL55BNIHj0OZiFA4o9L4zW1A-9qhW6HAkjI648DhAerplqodVDffR9pEKblFHJuF2sMgb7JRA6BrnFP5cDX6YivXOKW-xTAwAa5phNQQuH82n6AW&c=5YDvKMKwPcRcTAUWgl9wLkMzwmv2XO_06Aunq9C4DapobF3Cr_qbIw==&ch=EDsdhOUL3OH3mbLZcyQY1PUgcHgO5heDA6CY50VAcwMKN_i8_kfZfA=="><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:white;text-decoration:none">Take
2023 Survey ... 4 Chances to Win $</span></b></a> </span><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0069in" id="_x0000_i1046" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<h1 style="margin:0in"><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:#315FC3">VIDEO -
</span><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">Using 1-3 Min. Videos to Create Multi-Purpose Tool Kits<o:p></o:p></span></h1>
<p><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Intermediate</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1597in;height:.0138in" id="_x0000_i1045" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="200" height="209" style="width:2.0833in;height:2.1736in" id="_x0000_i1044" src="https://files.constantcontact.com/ee1208b4001/c31c07ab-59cc-49c9-bf7e-ceef32606f71.png" alt="tool kits"><o:p></o:p></p>
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<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">A few years back, one of our subscribers suggested
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">it would be nice to have some
<i>tool kits</i> in Tech-Talk. Yes, it would be a place where we could gather all the resources around a
<i>specific topic</i> ... and create ways for you, the reader, to <i>apply</i> what you learned.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">So we jumped right in and put together several mini-courses around Tech-Talk topics. We wanted them to be friendly, easy, and of course, useful! You can find them in the
<i>Learning Activities</i> dropdown!<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><a href="https://r20.rs6.net/tn.jsp?f=0011zIoGUGMr0VWrnAn2lDNi-AmnJEJYflV9pO25g29rjYoFMpgQL55BKUBiS2wQ79b5iqwW1ENxQRGO3tE11Su9iyUdFycvoiOwecWTJKnQ3EW8rbO1D2kswpcElAINvQsr4a2y2T-kWpq3Osdg0h2jJnO0x-kbBOc&c=5YDvKMKwPcRcTAUWgl9wLkMzwmv2XO_06Aunq9C4DapobF3Cr_qbIw==&ch=EDsdhOUL3OH3mbLZcyQY1PUgcHgO5heDA6CY50VAcwMKN_i8_kfZfA==" target="_blank"><b><span style="font-size:13.5pt;color:#284FA1">https://www.tech-talk.com/tool-kits</span></b></a><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">You see they are grouped into three categories</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> and each one is a bit different ...
based on the resources we had to support that topic. All include a fun trivia quiz! Here are the topics!
<b>Take a look by clicking the link above.</b><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><img border="0" width="179" height="119" style="width:1.868in;height:1.243in" id="_x0000_i1043" src="https://files.constantcontact.com/ee1208b4001/64459867-cb4d-437e-97c0-3cc32e6c3839.png" alt="tool kits"><o:p></o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#284FA1">Business Tool Kits</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><img border="0" width="179" height="119" style="width:1.868in;height:1.243in" id="_x0000_i1041" src="https://files.constantcontact.com/ee1208b4001/b603d348-6349-44fd-8737-30a30f98e50f.png" alt="tool kits"><o:p></o:p></p>
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<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.5pt;font-family:"Tahoma",sans-serif;color:#284FA1"></span></b><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#284FA1">Education Tool Kits</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">How to Develop a Sharp Presentation<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">How to Conduct Research for a Paper<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0069in" id="_x0000_i1040" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">What is a "Tool Kit"?<o:p></o:p></span></h1>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">A tool kit, the way we see it, is essentially a
<b>collection of resources, tools, and guidance</b> around a single topic... much like a mini-course. You pull together whatever information and materials you want to include and present these using different technology techniques.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Here are a few suggestions for creating a tool kit, along with examples:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">A tutorial on a specific need ... "Finding What You Need in a Database"<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">"How To" directions ... cataloging paperbacks<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Raising awareness ... tax preparation assistance<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Explaining programs ... getting involved as a volunteer<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Policies and procedures ... learning what is expected and allowed<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Show and tell ... demonstrating a resource and how to optimize its use<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Welcome packet ... new orientation for students, faculty, volunteers<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0069in" id="_x0000_i1039" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">How to Create a "Tool Kit"<o:p></o:p></span></h1>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Keep it simple</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> when planning a tool kit. It doesn't have to be elaborate.
<b>Think about just three things</b>: The topic, the three main points you want to convey, and what resources you have to support the subject.<o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1597in;height:.0138in" id="_x0000_i1038" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Then, let's add some fun!
<b>How about an engaging video?</b> For this, you might want to keep them short: 1-3 minutes.
<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">If you have more material you want to show, create multiple videos ...
<b>breaking things up into modules.</b><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Today's trend for learning</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> includes short and snappy. Keep that in mind when you are
planning and making your tool kit.<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0069in" id="_x0000_i1036" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">Create Videos with Loom.com<o:p></o:p></span></h1>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">One of the ways</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> to keep your videos crisp and to the point is to use LOOM.com. It's
a free tool when you have videos under five minutes. You can also have up to 25 videos per person at this level.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">There are
<b>three different video presentation styles</b> with Loom.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">You can have people...</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">1. Watch your computer screen and hear you talk.<o:p></o:p></span></p>
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<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">2. Watch your computer screen and see you live, in a circle, in the corner.<o:p></o:p></span></p>
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<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">3. See and hear you talking directly to them.<o:p></o:p></span></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">Putting It All Together<o:p></o:p></span></h1>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">After you've created your Tool Kit,</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> you'll want to pull all the material, resource
links, and videos together on a web page or a LibGuide ... any place where you can update and add info later if needed.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Then, tell the world about it!
<b>Promote it so that people will give it a try</b> and begin to spread the word.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#F80606">Want to see how it's done</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#F80606">?
</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:13.5pt;font-family:"Tahoma",sans-serif;color:black"></span><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">Join the Tech-Talk
</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><a href="https://r20.rs6.net/tn.jsp?f=0011zIoGUGMr0VWrnAn2lDNi-AmnJEJYflV9pO25g29rjYoFMpgQL55BD-sBdGhMbeHzEDtf_QMP50x-O5JmGaUro45UQb1k94IP6AIt8by5DOJbcczmesooCfp8744aGds6WWfFR4MIONBNTF_dtwfDjllM3RH1J5G&c=5YDvKMKwPcRcTAUWgl9wLkMzwmv2XO_06Aunq9C4DapobF3Cr_qbIw==&ch=EDsdhOUL3OH3mbLZcyQY1PUgcHgO5heDA6CY50VAcwMKN_i8_kfZfA==" target="_blank"><b><span style="font-size:13.5pt;color:#428BCA">webinar
on October 11, 2023</span></b></a></span><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">.</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communications: Phone</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Introduce yourself when calling someone</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">We're all getting battered with unwanted phone calls, right? People calling to sell you one thing or another. Not only is it annoying, they have a dead giveaway.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Something these callers
<i>don't</i> do is introduce themselves .</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">.. and tell what organization they are representing. That may seem fine for them, but what it does is give us an immediate clue
that the call is unwanted and not from someone with whom we are interested in speaking.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">So why do I mention this?</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Because several times recently,
<b>people I actually <i>want</i> to hear from have done the same thing! </b><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">I answer the phone. I hear, "Linda?" Is this "Linda?"<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">My reply is, "Who is calling, please?"<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Unfortunately, this means that I have hung up on callers whom
<b>I really wanted to speak to </b>... because they sounded like a hack call. <o:p>
</o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Why? Because
<b>they did NOT tell me their name </b>and their company immediately. they didn't identify themselves first thing.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Telling people who you are is
<i>polite</i>. It's <i>helpful </i>to the person answering the phone. It's <i>effective</i>.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">TIP</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">: When calling someone you don't know,
identify yourself first <o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">before finding out if you have the right party.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">EXAMPLE</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">:
<i>"Hi, this is Linda Keefe with Tech-Talk. May I please speak with ___?</i>"<o:p></o:p></span></p>
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<p><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2023 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include additional recipients, contact
<a href="mailto:support@tech-talk.com">support@tech-talk.com</a> 941-355-2092. </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Cheers,<br>
</span><b><span style="font-size:14.0pt;mso-ligatures:standardcontextual">Darci Hanning, MLIS (she/her/hers)</span></b><b><span style="font-size:14.0pt"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="mso-ligatures:standardcontextual">Public Library Consultant / CE Coordinator<br>
<b>Continuing Education Resources: </b><a href="https://libguides.osl.state.or.us/conted"><span style="color:#0563C1">https://libguides.osl.state.or.us/conted</span></a></span><span style="font-size:8.0pt;mso-ligatures:standardcontextual"><br>
<br>
<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-ligatures:standardcontextual">State Library of Oregon
<b>|</b> Library Support and Development Services <o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-ligatures:standardcontextual">971-375-3491
<b>|</b> <a href="mailto:darci.hanning@slo.oregon.gov"><span style="color:#0563C1">darci.hanning@slo.oregon.gov</span></a>
<b>|</b> <a href="http://www.oregon.gov/library"><span style="color:#0563C1">www.oregon.gov/library</span></a>
<u><span style="color:#0563C1"><o:p></o:p></span></u></span></p>
<p class="MsoNormal"><span style="mso-ligatures:standardcontextual">Follow @StateLibraryOR:
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