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<div>Preparing for the Unexpected: Dealing with Difficult PatronsNovember 15 & 16, 2023, 1:00 pm - 3:00 pm CSTWe all have ideal versions of the perfect library and the perfect patron in our minds, but real life comes with real curveballs. How can a library
prepare for the next difficult patron interaction? Evaluate (or develop) and revise policies to address new and ongoing situations. Improve communication skills among staff and patrons to better handle a variety of situations they are likely to encounter in
the library. Take steps now to train staff, boost confidence in addressing situations, and support patrons respectfully and adequately.</div>
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<div>Learning objectives for this session include:</div>
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<li>Identify types of difficult situations and interactions</li><li>Evaluate policies and practices for difficult days</li><li>Discuss training strategies to boost staff confidence and communications</li></ul>
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<div>Amigos Member Fee - $ 180.00</div>
<div>Non-member Fee - $ 360.00</div>
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<div>Register today: <a href="https://www.amigos.org/civicrm/event/register?id=1975"><font color="blue">https://www.amigos.org/civicrm/event/register?id=1975</font></a></div>
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<div><font face="Arial" color="#2F5496"><b>Jodie Borgerding (she/her/hers)</b></font></div>
<div><font face="Arial" size="2"><span style="font-size:10pt;">Continuing Education Services Manager</span></font></div>
<div><font face="Arial" size="2"><span style="font-size:10pt;"> </span></font></div>
<div><font face="Arial" size="2"><span style="font-size:10pt;">Amigos Library Services</span></font></div>
<div><font face="Arial" size="2"><span style="font-size:10pt;">1190 Meramec Station Rd. Ste. 207</span></font></div>
<div><font face="Arial" size="2"><span style="font-size:10pt;">Ballwin, MO 63021 </span></font></div>
<div><font face="Arial" size="2"><span style="font-size:10pt;">972-340-2897 </span></font></div>
<div><a href="mailto:borgerding@amigos.org"><font face="Arial" size="2" color="#0563C1"><span style="font-size:10pt;"><u>borgerding@amigos.org</u></span></font></a><font face="Arial" size="2"><span style="font-size:10pt;"> </span></font></div>
<div><a href="https://amigos.org/"><font face="Arial" size="2" color="#0563C1"><span style="font-size:10pt;"><b><u>www.amigos.org</u></b></span></font></a></div>
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<div>More Free and Discounted Sessions</div>
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<div>Know & Go: Financial Literacy in Library Programs and Services</div>
<div>(Free for Members)</div>
<div>November 13 <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__c846d1698e3d4355b29a446a8a84ba08.svc.dynamics.com_t_t_Oux2HQF3GT6zG3JPO7Fb37KQfEvfN5d3FuV7wg8ZDL0x_1xzD4aMRIMxajiF8AtIXM9JrkeeE2v8yxbxuWd3MkRsx&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=FLP4dKnLjQzOte5ctXyE-yuFQ3AQJv3BomYtNIlPaqY&m=JfCk96gUubviiVN9kfjmAXoJkasK1i2b1klqhW0xtsDMaNu2P6dDoctq7sCcvmT4&s=U2nJdtyykTtq94uqg4jZEdz9v4cW67l0udk_jagDCGs&e="><font color="blue">https://urldefense.proofpoint.com/v2/url?u=https-3A__c846d1698e3d4355b29a446a8a84ba08.svc.dynamics.com_t_t_Oux2HQF3GT6zG3JPO7Fb37KQfEvfN5d3FuV7wg8ZDL0x_1xzD4aMRIMxajiF8AtIXM9JrkeeE2v8yxbxuWd3MkRsx&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=FLP4dKnLjQzOte5ctXyE-yuFQ3AQJv3BomYtNIlPaqY&m=JfCk96gUubviiVN9kfjmAXoJkasK1i2b1klqhW0xtsDMaNu2P6dDoctq7sCcvmT4&s=U2nJdtyykTtq94uqg4jZEdz9v4cW67l0udk_jagDCGs&e=</font></a></div>
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<div> Amigos Library Services <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__c846d1698e3d4355b29a446a8a84ba08.svc.dynamics.com_t_t_ykdtiDXZLQwsqSGmujGowbDoGIIb3jtcXKVfRzxPuBkx_1xzD4aMRIMxajiF8AtIXM9JrkeeE2v8yxbxuWd3MkRsx&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=FLP4dKnLjQzOte5ctXyE-yuFQ3AQJv3BomYtNIlPaqY&m=JfCk96gUubviiVN9kfjmAXoJkasK1i2b1klqhW0xtsDMaNu2P6dDoctq7sCcvmT4&s=ABse9gDjLBz_6Gcvi2FW0q85HV-VdzcQscSiZ-7k31I&e="><font color="blue">https://urldefense.proofpoint.com/v2/url?u=https-3A__c846d1698e3d4355b29a446a8a84ba08.svc.dynamics.com_t_t_ykdtiDXZLQwsqSGmujGowbDoGIIb3jtcXKVfRzxPuBkx_1xzD4aMRIMxajiF8AtIXM9JrkeeE2v8yxbxuWd3MkRsx&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=FLP4dKnLjQzOte5ctXyE-yuFQ3AQJv3BomYtNIlPaqY&m=JfCk96gUubviiVN9kfjmAXoJkasK1i2b1klqhW0xtsDMaNu2P6dDoctq7sCcvmT4&s=ABse9gDjLBz_6Gcvi2FW0q85HV-VdzcQscSiZ-7k31I&e=</font></a></div>
<div>See what's happening on our social sites:</div>
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<div>Amigos Library Services | 4006 Belt Line Road, Suite 125, Addison, TX 75001-4371 </div>
<div><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__c846d1698e3d4355b29a446a8a84ba08.svc.dynamics.com_t_t_bnThqjjQq6qabU9jug5kkuMGWJMhrXZ2PGFYiNwsKtcx_1xzD4aMRIMxajiF8AtIXM9JrkeeE2v8yxbxuWd3MkRsx&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=FLP4dKnLjQzOte5ctXyE-yuFQ3AQJv3BomYtNIlPaqY&m=JfCk96gUubviiVN9kfjmAXoJkasK1i2b1klqhW0xtsDMaNu2P6dDoctq7sCcvmT4&s=UDHJHvZSETwvyW8Ve-QYb4ihVBpBVKtZKJfWoqmEnmo&e="><font color="blue">https://urldefense.proofpoint.com/v2/url?u=https-3A__c846d1698e3d4355b29a446a8a84ba08.svc.dynamics.com_t_t_bnThqjjQq6qabU9jug5kkuMGWJMhrXZ2PGFYiNwsKtcx_1xzD4aMRIMxajiF8AtIXM9JrkeeE2v8yxbxuWd3MkRsx&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=FLP4dKnLjQzOte5ctXyE-yuFQ3AQJv3BomYtNIlPaqY&m=JfCk96gUubviiVN9kfjmAXoJkasK1i2b1klqhW0xtsDMaNu2P6dDoctq7sCcvmT4&s=UDHJHvZSETwvyW8Ve-QYb4ihVBpBVKtZKJfWoqmEnmo&e=</font></a></div>
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