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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Arial",sans-serif">Welcome to the latest issue of Tech-Talk!<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif">Having trouble reading this email?
<br>
You can view the <b><a href="https://www.tech-talk.com/using-a-spreadsheet-for-project-management.html">tech tip</a></b> and the
<b><a href="https://www.tech-talk.com/better-descriptions-avoid-the-obvious.html">communication tip</a></b> online instead at:<br>
<a href="https://www.tech-talk.com/login/oregon">https://www.tech-talk.com/login/oregon</a>
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif">When prompted for a
<b>username and password, </b>use ORLIBTECH for both.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="margin-bottom:12.0pt;text-align:center">
<b><span style="font-size:9.0pt;font-family:"Arial",sans-serif">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of Museum and Library Services (IMLS) through the Library Services and Technology
Act (LSTA), administered by the State Library of Oregon.</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<div id="preheader">
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt">Create a Gantt Chart<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="490" height="115" style="width:5.1041in;height:1.2013in" id="_x0000_i1068" src="https://files.constantcontact.com/ee1208b4001/f83449a5-bce3-4d6a-9fcf-1833537cf016.png" alt="Tech-Talk 27 years"><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0069in" id="_x0000_i1067" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Photo by
<a href="https://r20.rs6.net/tn.jsp?f=001f5dP1AzMxFcbJ63WOY_KX_S7aoVunTjbFsgPqSu8l8tmtY2ssGHPtxf3Ibm_qJdRgKMoGIOYZhjdJjgW1_tiTDjXxHhZskUUfiooS1-ZF9kAOge5PO6d_E3DC_y4H0r0IYh8uzgdbbRv01RgwZUOGEhE35KWkgcBxety3ZxOmM_bv9o9TZ1syglYHwgFbFaU5FB-af12UUKzdMrl370m8bRxbE0WcqRvwG60HYkrAEAwSnzi_t9ifjnqZ98rGNasISpkc8r0Wu0=&c=HNwkXosfLfZeqaqsz7ylH7oYozbrxA-VqIJyU1XLw6fxJCaignoNzw==&ch=-s9d2Yjnyb7to4gm1TVT2BaRQ1k75Kf00tCOYOq2eg9RMvNuPFMNWg==" target="_blank">
<b><span style="color:#315FC3">Med Badr Chemmaoui</span></b></a> on <a href="https://r20.rs6.net/tn.jsp?f=001f5dP1AzMxFcbJ63WOY_KX_S7aoVunTjbFsgPqSu8l8tmtY2ssGHPtxf3Ibm_qJdRh-lfCl0JMdT64Ua2-SVOohL0OzSLNLKL7Sl8lx5ngfKAknj96y780UlpbZgjjQHWskFiYbXD8FehwtgfowxeLzw8H5DpFe-gPy-sl-yZ_1SUKv8qPatIWRv6VYIMmDXSKPK4f4rt9WrsxqZWYmElsvQwjPRQE9NIOwl3GGf6V4adEZBUztGIHRowxJzoFi-UCM5URaL50ff20wYkouMbfLmGXzfFmBCDIYEuZl_-WrVe1UbgUagccNTIMNpavZY6&c=HNwkXosfLfZeqaqsz7ylH7oYozbrxA-VqIJyU1XLw6fxJCaignoNzw==&ch=-s9d2Yjnyb7to4gm1TVT2BaRQ1k75Kf00tCOYOq2eg9RMvNuPFMNWg==" target="_blank">
<b><span style="color:#315FC3">Unsplash</span></b></a><o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="4" height="1" style="width:.0416in;height:.0138in" id="_x0000_i1064" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p><b><span style="font-size:16.0pt;font-family:"Arial",sans-serif;color:#315FC3">Webinars for You </span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">Dec 6: [AI]</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">
<i>Web Tools That are Now Using Artificial Intelligence </i>[3 pm ET for 1 hour]
<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">Dec 20: [EXCEL]
</span></b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">Create</span></i><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">
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</span></b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">Gantt Chart for Managing Projects and Time
</span></i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">[3 pm ET for 1 hour]
<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
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Guide to Social Success</i> [3 pm ET for 1 hour] <o:p></o:p></span></p>
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Your Computer Life </i>[3 pm ET for 1 hour] <o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1061" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">EXCEL/G-Sheets - Using a Spreadsheet for Project Management<o:p></o:p></span></h1>
<p><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Advanced</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Have you ever managed a project where you want to
<b>figure out a way to map all the tasks that need to be done</b> in a certain timeline so that everything can be completed by a specific date?<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">For instance</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">, maybe you're planning a large event. You want to plan backward from
that date. You want to assign tasks based on how long they take to complete and when each thing needs to happen before the big day.
<b>For example</b>, one item may be to design a program and allow enough time to get it to the printer to be ready for the event.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Here's a real-life instance</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">. Linda was working on plans for a complete household move
from Florida to Colorado. As you can imagine there were lots of things to do, and timing was important. She needed a way to identify each item on her to-do list and when it needed to be completed.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Before her move,
<b>she searched the web for a free or inexpensive tool </b>to help with planning. All the platforms she found were complex, elaborate, and more comprehensive than she needed – and they were not free, nor inexpensive.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">However, she found the answer in software that she already had and uses every day.
<b>With Microsoft Excel (or Google Sheets), you can create a Gantt Chart to help with project planning.</b> Within this tool, you can generate a visual chart that displays colorful time blocks representing project tasks, time, and completion.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="547" height="237" style="width:5.6944in;height:2.4652in" id="_x0000_i1058" src="https://files.constantcontact.com/ee1208b4001/3f3de2cf-1bb6-457a-8a4e-4ffe80a4bead.png" alt="Gantt chart"><o:p></o:p></p>
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<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Using a Gantt chart can help to break down a large project</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">, track the progress, and
help to ensure completion on time. You can even identify responsibility to others if appropriate.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">This is<b> a visual way to communicate the plans</b> for an event, product launch, or special project. It's a tool for reporting to your manager or the team leader to show you've
thought through everything and <b>gain concurrence on the approach.</b> <o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1057" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">What IS a Gantt Chart?<o:p></o:p></span></h1>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">A Gantt chart is a visual representation
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">of a project schedule that shows the planned tasks and their respective start and end dates
<b>over a timeline</b>.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">It is named after Henry L. Gantt</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">, an American mechanical engineer, and management
consultant. He designed the chart as a visual representation of a project schedule, and it was first described in a paper titled "<i>Work, Wages, and Profits</i>" in 1910.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Henry Gantt's chart was
<b>initially developed</b> to address the challenges of scheduling and controlling the
<i>production</i> processes in manufacturing. Now this simple, bar-graph-looking image is used for any and every type of task with a timeline.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="560" height="183" style="width:5.8333in;height:1.9027in" id="_x0000_i1056" src="https://files.constantcontact.com/ee1208b4001/874b17e2-4402-4409-914d-8b8dc6ab6d13.png"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">Gantt Chart Elements<o:p></o:p></span></h1>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">As you gather the items for your chart, consider these basics that you'll need to include:<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Tasks
</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">and
<i>Sub-Tasks</i>. <b>NOTE</b>: If a task is a huge amount of work, break it into several smaller, more manageable ones to keep the project moving.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Start Date</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> for each task.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">The amount of
<i>Days </i>it will take to complete each item.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">The
<i>Individuals </i>responsible for each task.<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1055" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">EXCEL & G-Sheets: Setting up a Basic Gantt Chart <o:p></o:p></span></h1>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Yes, of course, both Excel and G-Sheets
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">have Gannt chart
<i>templates </i>because this is such a basic and straightforward way to plan.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">EXCEL</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">: Go to
<i>File</i> and in the upper left corner in the template section at the top, look for
<i>Gantt. </i>(There are a few available, some more complex than the others).<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l6 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">G-SHEETS:
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Go to the
<i>Template Gallery</i> to find the Gannt form.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">These templates mimic real project management software with such elements as tracking progress, responsibilities, and more.
<b>As a result, there is a bit of a learning curve.</b><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">There is another way ... using a basic spreadsheet!
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">If you want a very simple planning document that visually shows you what to do and when, join our upcoming webinar (or watch the recording).
<b>We'll show you how to take a <i>plain spreadsheet </i>and <i>format the cells</i> so that you feel on top of your project planning.</b><o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1054" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="222" height="148" style="width:2.3125in;height:1.5416in" id="_x0000_i1053" src="https://files.constantcontact.com/ee1208b4001/677d903d-9cc9-457c-8880-d269dda7a2ef.png" alt="Gantt chart"><o:p></o:p></p>
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<p align="center" style="text-align:center"><b><span style="font-size:13.5pt;color:black">Join us on
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:13.5pt;color:black">Wednesday, December 20th
</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:13.5pt;color:black">at 3 pm ET for</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:13.5pt;color:black">"<b><i>Using Excel to Create a Gantt Chart for Managing Projects and Time"</i></b></span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black"><a href="https://r20.rs6.net/tn.jsp?f=001f5dP1AzMxFcbJ63WOY_KX_S7aoVunTjbFsgPqSu8l8tmtY2ssGHPtxZoyJ-ECdIMOH9vIK_nuLLLbUY-jDYmFA_4Ob2BdSCtbaek6GsZPDwVAo2XuCsG3Kxi1hWqhldNHLq1oQgvBIM3npiNi8x-Ig9NGR3cSu8L&c=HNwkXosfLfZeqaqsz7ylH7oYozbrxA-VqIJyU1XLw6fxJCaignoNzw==&ch=-s9d2Yjnyb7to4gm1TVT2BaRQ1k75Kf00tCOYOq2eg9RMvNuPFMNWg=="><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:white;text-decoration:none">Register
to Attend Here</span></b></a> </span><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1052" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<img border="0" width="15" height="1" style="width:.1527in;height:.0069in" id="_x0000_i1050" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communications: Writing / Talking</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Better Descriptions, Avoid the Obvious
</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">How many times have you asked what some word or phrase means, only to be told the answer
<b>using the very words you used in the question</b>?</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">For example:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> I didn't know what "Kohls Cash" meant. (The cashier had happily told
me I had earned some.) So I asked, "What <i>is</i> Kohls Cash?" </span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">The answer, very well intended, didn't help.
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">The reply was, "It's cash." As if that explained the concept. I tried again and got the same answer, so I left frustrated and ignorant.</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">The communication point</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> I want to make is to
<b>not use the word you're <i>defining </i></b><i>...<b> </b></i><b>to describe or explain it</b>.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Here's an example in the technology world</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> (where this problem is especially apparent):
<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo8">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">I was looking up: "<b>How can I find my
<i>saved videos </i>in YouTube?"</b> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo8">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">The answer was "<b>Click on the
<i>Saved </i>button"</b>. <o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Now, if I knew
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">where the "Saved button" was I would not have asked the question. So the answer didn't move me forward in my quest.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">In summary, if you want to be a good communicator</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">, be sensitive to your explanations,
making sure you don't explain a word or concept, using the very words that are being queried.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://r20.rs6.net/tn.jsp?f=001f5dP1AzMxFcbJ63WOY_KX_S7aoVunTjbFsgPqSu8l8tmtY2ssGHPtzWcaaFV-iv__RS4JjUwex4XlSeeynNhYJvEwZzaS_limVTniMUVwhNaILuVt6-zgqsPRhMCWwz2r6ZjHAr9_DGsMH12C-jVUmcBmQzdhP3U&c=HNwkXosfLfZeqaqsz7ylH7oYozbrxA-VqIJyU1XLw6fxJCaignoNzw==&ch=-s9d2Yjnyb7to4gm1TVT2BaRQ1k75Kf00tCOYOq2eg9RMvNuPFMNWg=="><span style="text-decoration:none"><img border="0" width="300" height="201" style="width:3.125in;height:2.0902in" id="_x0000_i1049" src="https://files.constantcontact.com/ee1208b4001/b13a7a6a-7445-4d8e-b741-4b475385ef5b.png"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://r20.rs6.net/tn.jsp?f=001f5dP1AzMxFcbJ63WOY_KX_S7aoVunTjbFsgPqSu8l8tmtY2ssGHPt-jki_bAZzy4S-X6IXLT2wsXSP7i60YqbiA_y-21CvaoR3x1H-FFJ9ihdZyNN9uQ2gyOs5-Biq__917tvtcuXGgsP0Km4EHFiUiqpNBFXqz79GID5bwkCjY=&c=HNwkXosfLfZeqaqsz7ylH7oYozbrxA-VqIJyU1XLw6fxJCaignoNzw==&ch=-s9d2Yjnyb7to4gm1TVT2BaRQ1k75Kf00tCOYOq2eg9RMvNuPFMNWg=="><span style="text-decoration:none"><img border="0" width="300" height="201" style="width:3.125in;height:2.0902in" id="_x0000_i1048" src="https://files.constantcontact.com/ee1208b4001/8751eb23-fa9b-43ba-9f5f-7e80a465c6c5.png" alt="Ask a question"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2023 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include additional recipients, contact
<a href="mailto:support@tech-talk.com">support@tech-talk.com</a> 585-615-7795. </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;mso-ligatures:standardcontextual">Darci Hanning, MLIS (she/her/hers)</span></b><b><span style="font-size:14.0pt"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="mso-ligatures:standardcontextual">Public Library Consultant / CE Coordinator<br>
<b>Continuing Education Resources: </b><a href="https://libguides.osl.state.or.us/conted"><span style="color:#0563C1">https://libguides.osl.state.or.us/conted</span></a></span><span style="font-size:8.0pt;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-ligatures:standardcontextual">State Library of Oregon
<b>|</b> Library Support and Development Services <o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-ligatures:standardcontextual">971-375-3491
<b>|</b> <a href="mailto:darci.hanning@slo.oregon.gov"><span style="color:#0563C1">darci.hanning@slo.oregon.gov</span></a>
<b>|</b> <a href="http://www.oregon.gov/library"><span style="color:#0563C1">www.oregon.gov/library</span></a>
<u><span style="color:#0563C1"><o:p></o:p></span></u></span></p>
<p class="MsoNormal"><span style="mso-ligatures:standardcontextual">Follow @StateLibraryOR:
<a href="http://fb.me/StateLibraryOR"><span style="color:#0563C1">Facebook</span></a>
<b>|</b> <a href="https://twitter.com/StateLibraryOR"><span style="color:#0563C1">Twitter</span></a>
<b>|</b> <a href="https://www.instagram.com/statelibraryor/"><span style="color:#0563C1">Instagram</span></a>
<b>|</b> <a href="https://pinterest.com/statelibraryor/"><span style="color:#0563C1">Pinterest</span></a>
<b>|</b> <a href="https://www.youtube.com/channel/UC0-kU8Gu0jS_YcnXg-b_TRA/featured">
<span style="color:#0563C1">YouTube</span></a><o:p></o:p></span></p>
<p><span style="mso-ligatures:standardcontextual"><br>
</span><img border="0" width="408" height="51" style="width:4.25in;height:.5347in" id="Picture_x0020_34" src="cid:image001.png@01DA2793.7B5450D0"><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
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<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
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<tr>
<td valign="top" style="padding:12.0pt 0in 12.0pt 0in"></td>
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<p class="MsoNormal"><o:p> </o:p></p>
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