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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Arial",sans-serif">Welcome to the latest issue of Tech-Talk!<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif">Having trouble reading this email?
<br>
You can view the <b><a href="https://www.tech-talk.com/ppt-expanded-text-spacing.html">tech tip</a></b> and the
<b><a href="https://www.tech-talk.com/5-effective-ways-to-greet-people.html">communication tip</a></b> online instead at:<br>
<a href="https://www.tech-talk.com/login/oregon">https://www.tech-talk.com/login/oregon</a>
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif">When prompted for a
<b>username and password, </b>use ORLIBTECH for both.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="margin-bottom:12.0pt;text-align:center">
<b><span style="font-size:9.0pt;font-family:"Arial",sans-serif">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of Museum and Library Services (IMLS) through the Library Services and Technology
Act (LSTA), administered by the State Library of Oregon.</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Photo by
<a href="https://r20.rs6.net/tn.jsp?f=001jjwZnBxRQgi89wI23AR2yyORseUVGR--N-panglM5ynYqgJpHP0bAfg-ywOdOIuv87OlXtq8Gp-6WCoxxixKX3fGWq5IGPI6h0D3IzA9SnTMIVmjv31gfL2M9YMliaRjNeH9N1_kvKkoc5qhXK81J6VY7ewTY0i1p3FT1mdY32nuCD6ts6pX3f-mELInFJNWeWhVSMynXPJXTUODYiROTvrpFiUnDGzXTr94o9qIl2II-2MjDYOGdKewwlDbPrdWtE-IDlEY2C0=&c=Pkd-QuFFlMRbkXr1VSpbddvmGAWF28OOV7v3s-FxePX_y4noj5A_uw==&ch=kUeajAE2HDOt19bm58s_bvrhNREPZnoMtu0GunFF_nFTHrV7IKcvYA==" target="_blank">
<b><span style="color:#315FC3">Vincent Guth</span></b></a> on <a href="https://r20.rs6.net/tn.jsp?f=001jjwZnBxRQgi89wI23AR2yyORseUVGR--N-panglM5ynYqgJpHP0bAfg-ywOdOIuv56XGp0eHtO2UKfq2WYHuDS25PFJaX5QIsoYObmY2dc_Mm-FKtKfu6v4w54KxL7CS9_B8omF00sZzcsEyKfWJFWPbQM4FwBB0DsPSPeeY51esqPaIt0vKLwwKYQMqwg-T-UyxipWcjy6Jq8C-JdBWBB2NOBmnX0gtg8lLxHlhsQSqk9eHZTp63mPp0TFTwoBkwIrrUUpe2TcGMZWit3U2qBmsazPYBGwjAtowRl_zgucA6jcyhm7lRCimejjBi5ctoe_2xXDT9UI_MhWNyrgfLw==&c=Pkd-QuFFlMRbkXr1VSpbddvmGAWF28OOV7v3s-FxePX_y4noj5A_uw==&ch=kUeajAE2HDOt19bm58s_bvrhNREPZnoMtu0GunFF_nFTHrV7IKcvYA==" target="_blank">
<b><span style="color:#315FC3">Unsplash</span></b></a><o:p></o:p></span></p>
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<p><b><span style="font-size:16.0pt;font-family:"Arial",sans-serif;color:#315FC3">Webinars for You </span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">Dec 20: [EXCEL]
</span></b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">Create</span></i><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">
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Guide to Social Success</i> [3 pm ET for 1 hour] <o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black"><a href="https://r20.rs6.net/tn.jsp?f=001jjwZnBxRQgi89wI23AR2yyORseUVGR--N-panglM5ynYqgJpHP0bAS37UHSOY2_unEU9M16lP0IZSUgtMYesvEh2oQBXuYPYXCNxz4q8FoPZpny14DK4Qm8BrF3kZm8o0hNu3vy5t4TaWU6uP7zL4822B5OXzYQ1&c=Pkd-QuFFlMRbkXr1VSpbddvmGAWF28OOV7v3s-FxePX_y4noj5A_uw==&ch=kUeajAE2HDOt19bm58s_bvrhNREPZnoMtu0GunFF_nFTHrV7IKcvYA=="><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:white;text-decoration:none">View
Webinars and Register Here</span></b></a> </span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 2.25pt 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1038" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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</td>
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</td>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">WORD/PPT - Expanded Text Spacing for a Better Design<o:p></o:p></span></h1>
<p><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Intermediate</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="right" style="margin-left:3.5pt">
<tbody>
<tr style="height:.75pt">
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1527in;height:.0069in" id="_x0000_i1037" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td style="padding:0in 0in 7.5pt 0in;height:.75pt">
<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="332" height="251" style="width:3.4583in;height:2.618in" id="_x0000_i1036" src="https://files.constantcontact.com/ee1208b4001/00d00b08-50fe-4ff1-8222-90dbc4bc1c12.png" alt="Gantt chart"><o:p></o:p></p>
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<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">I saw an image the other day and loved how the
<b>text in the bottom line was stretched </b>so that it matched the width of the line above it – as in the image to the right.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">When you adjust the spacing between characters</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">, it is referred to as "<i>kerning</i>."
It's used to create a more visually balanced and aesthetically pleasing design with text. By adjusting the space between letters, you can ensure that the overall shape of words and sentences looks cohesive.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Well, you don't need to be a graphics designer</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> using special software to achieve this
look. When working in Word or PowerPoint you can use this special character spacing feature to evenly separate each letter to fill the width of your title area giving it a polished look.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">When you have a <i>defined space</i> that you want to <i>fill</i> with text,</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> in addition
to changing the font size, consider adjusting the "character spacing" so that it fills the area you want. This way you can change the distance just slightly -- or a whole lot -- b<b>y adjusting the <i>points </i>between each letter evenly.</b><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">This is a great feature to use in your documents for an added "designer" effect in:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Headings and Titles<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Subheadings<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Within objects and images<o:p></o:p></span></p>
</td>
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</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">EXAMPLES: See the word "Webinar"</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="50%" valign="top" style="width:50.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p align="center" style="text-align:center"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Without Expanded Spacing:</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
</td>
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</tbody>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="213" height="121" style="width:2.2222in;height:1.2569in" id="_x0000_i1035" src="https://files.constantcontact.com/ee1208b4001/378ea5e1-7d21-4b4b-acf9-87a5e767a1ca.png" alt="example"><o:p></o:p></p>
</td>
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</tbody>
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<td width="50%" valign="top" style="width:50.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p align="center" style="text-align:center"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">With Expanded Spacing:</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
</td>
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</tbody>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="218" height="123" style="width:2.2708in;height:1.2847in" id="_x0000_i1034" src="https://files.constantcontact.com/ee1208b4001/71ec7fce-8f68-4252-a20e-4779ade7d8ee.png" alt="example of kerning"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Remember, we're not talking about line spacing</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">, but the distance
<i>between </i>letters, numbers, or characters in the same line.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">NOTE</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">: The
<i>expanded character spacing </i>option is available in the <i>desktop </i>versions of Microsoft Word and PowerPoint. However, at this time you can't find it in the online version of Microsoft 365 ... nor in Google Docs or Slides.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1033" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">Adjust the Character Spacing in Desktop Word or PowerPoint<o:p></o:p></span></h1>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">NOTE:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> Use this technique carefully and sparingly. Not every font looks good with this
type of spacing so try different font styles.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">To adjust the amount of space between text or characters in your document:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l6 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">In your Document or Slide, type the text and then <i>highlight </i>it.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">On the <i>Home </i>tab, in the <i>Font</i> section, expand the section by clicking on the downward arrow in the lower right section (or right-click
and select <i>Font</i>).<o:p></o:p></span></p>
</td>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="326" height="133" style="width:3.3958in;height:1.3888in" id="_x0000_i1032" src="https://files.constantcontact.com/ee1208b4001/f069c13c-9740-448a-889d-25dcf2dfc04c.png"><o:p></o:p></p>
</td>
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</tbody>
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</div>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l7 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">On the <i>Advanced </i>tab, under <i>Character Spacing</i>, use the drop-down menu under the <i>Spacing </i>option to change from Normal to <i>Expanded</i>.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo8">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Next, you can adjust the number of <i>points </i>between each space. <b>TIP</b>: A point is a unit of measurement for depth of printing. There are
approximately 72 points in one inch.<o:p></o:p></span></p>
</td>
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</td>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="496" height="231" style="width:5.1666in;height:2.4097in" id="_x0000_i1031" src="https://files.constantcontact.com/ee1208b4001/c4f352cf-1ebf-4437-92eb-702cb37acac4.png" alt="expanding text"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Play around with the number of points until you have the needed space between each letter that looks right to you.
<o:p></o:p></span></p>
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</div>
</td>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communication: Customer Service</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">5 Effective Ways to Greet People</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Having recently moved to Colorado Springs, one of the first things I did was sign up for a library card. It was great to have a friendly face cheerfully explain all the benefits
and features of my new account.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Then two weeks later, the excellent customer service continued. I went to pick up a book on
<i>Access</i> (for my March webinar). I walked into the building and was immediately greeted with a beautiful smile, eyes connecting with mine, and a friendly welcome. I knew it was sincere. I felt wonderful.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Here are five things you can do
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">to ensure you're offering top-notch customer service.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#284FA1">#1: A Warm Welcome</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Start by greeting customers with a warm and genuine smile. Make eye contact and use a friendly tone of voice. A simple, "Welcome! We're delighted to have you here today," can
set a positive tone for the entire interaction.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#284FA1">#2: Personalized Greetings</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Whenever possible, try to personalize your greetings. If you know the patron's name or have any information about their preferences, use it to make the greeting more personal.<b>
For example</b>, "<i>Welcome back, [Name]! How was your last visit?"</i><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#284FA1">#3: Express Genuine Interest</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Show genuine interest in the patrons by asking open-ended questions about their day or their experience.
<b>For example</b>, "<i>How has your day been so far?" </i>or <i>"Is there anything specific you're looking for today?"</i> This not only demonstrates friendliness but also signals a willingness to assist.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">#4: Offer Assistance Proactively<o:p></o:p></span></h1>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Be proactive in offering assistance. Let customers know that you are there to help and answer any questions they may have.
<b>For instance, </b>"<i>If you need any assistance or have questions, feel free to ask. We're here to make your experience enjoyable."</i><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">#5: Thank Them for Their Patronage<o:p></o:p></span></h1>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Express gratitude for the customer choosing your establishment. A simple "<i>Thank you for visiting us today"</i> or "<i>We appreciate your patronage</i>" goes a long way in making
them feel valued and welcomed.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Remember, the key to friendly customer service is authenticity.
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Sincerity in your greetings and a willingness to assist can significantly enhance the overall customer experience.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2023 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include additional recipients, contact
<a href="mailto:support@tech-talk.com">support@tech-talk.com</a> 585-615-7795. </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Cheers,<br>
</span><b><span style="font-size:14.0pt;mso-ligatures:standardcontextual">Darci Hanning, MLIS (she/her/hers)</span></b><b><span style="font-size:14.0pt"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="mso-ligatures:standardcontextual">Public Library Consultant / CE Coordinator<br>
<b>Continuing Education Resources: </b><a href="https://libguides.osl.state.or.us/conted"><span style="color:#0563C1">https://libguides.osl.state.or.us/conted</span></a></span><span style="font-size:8.0pt;mso-ligatures:standardcontextual"><br>
<br>
<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-ligatures:standardcontextual">State Library of Oregon
<b>|</b> Library Support and Development Services <o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-ligatures:standardcontextual">971-375-3491
<b>|</b> <a href="mailto:darci.hanning@slo.oregon.gov"><span style="color:#0563C1">darci.hanning@slo.oregon.gov</span></a>
<b>|</b> <a href="http://www.oregon.gov/library"><span style="color:#0563C1">www.oregon.gov/library</span></a>
<u><span style="color:#0563C1"><o:p></o:p></span></u></span></p>
<p class="MsoNormal"><span style="mso-ligatures:standardcontextual">Follow @StateLibraryOR:
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