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<body lang="EN-US" link="blue" vlink="purple" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Arial",sans-serif">Welcome to the latest issue of Tech-Talk!</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif">Having trouble reading this email?<br>
You can view the <b><u><a href="https://www.tech-talk.com/qr-code-safety-precautions.html" title="https://www.tech-talk.com/decoding-texting-abbreviations.html">tech tip</a></u></b> and the
<b><u><a href="https://www.tech-talk.com/12-power-words-1-what-makes-you-say-that.html" title="https://www.tech-talk.com/getting-less-bold.html">communication tip</a></u></b> online instead at:<br>
<a href="https://www.tech-talk.com/login/oregon">https://www.tech-talk.com/login/oregon</a><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif">When prompted for a
<b>username and password, </b>use ORLIBTECH for both.<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Arial",sans-serif">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of Museum and Library Services (IMLS)
through the Library Services and Technology Act (LSTA), administered by the State Library of Oregon.</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div id="preheader">
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt">Don’t Get Duped with a QR Code<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="207" height="86" style="width:2.1597in;height:.8958in" id="_x0000_i1052" src="https://files.constantcontact.com/ee1208b4001/34916cb2-412f-43fa-8294-1f7ecb0e9a3d.png"><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0138in" id="_x0000_i1051" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<i>Create Concept/Mind Maps to Visually Plan Complex Topics</i> [3 pm ET for 1 hour]
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">MOBILE – QR Code Safety Precautions<o:p></o:p></span></h1>
<p><i><span style="font-family:"Times New Roman",serif;color:black">Intermediate</span></i><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1527in;height:.0069in" id="_x0000_i1043" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="310" height="197" style="width:3.2291in;height:2.0555in" id="_x0000_i1042" src="https://files.constantcontact.com/ee1208b4001/fcf838be-f5b1-4552-a84e-39f149fbc7b7.png" alt="QR code scam"><o:p></o:p></p>
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<p><b><span style="font-family:"Times New Roman",serif;color:black">My sister lives in a city</span></b><span style="font-family:"Times New Roman",serif;color:black"> where you pay for public parking by scanning a QR cod<b>e
</b>posted on a sign in the lot.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">One day she noticed a social media post from local law enforcement warning residents that<b> scammers had taped a "fake" picture of a QR code over the real one on several signs.
</b>The phony one led people to a different site (that appeared legitimate) to pay a parking fee. Unfortunately, before the scam was discovered, many people input their credit card info into this fraudulent site.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">This is just one example</span></b><span style="font-family:"Times New Roman",serif;color:black"> of a QR code scam; there are many. Now,
<b>while most QR codes are safe</b>, they can also be a tool for scammers to redirect you to an unsafe website, inject your device with malware or capture your sensitive data. There are actual terms for this called
<i>QRJacking </i>or <i>Quishing </i>(like phishing). <o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">Before we dive into how you can be careful with QR codes, let's step back, in case you are unfamiliar (or may need a refresher) on what this technology is and can do.<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0069in" id="_x0000_i1041" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">What is a QR Code and What are They Used For? <o:p></o:p></span></h1>
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<p class="MsoNormal"><img border="0" width="196" height="131" style="width:2.0416in;height:1.3611in" id="_x0000_i1040" src="https://files.constantcontact.com/ee1208b4001/32ae1a3f-81c6-4f13-8e04-787954eee8b7.png" alt="scan QR code"><o:p></o:p></p>
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<img border="0" width="15" height="1" style="width:.1597in;height:.0138in" id="_x0000_i1039" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p><b><span style="font-family:"Tahoma",sans-serif;color:black"></span></b><b><span style="font-family:"Times New Roman",serif;color:black">By now, almost everyone has seen</span></b><span style="font-family:"Times New Roman",serif;color:black"> the funny-looking
black and white square that kind of looks like a bar code on a poster, a billboard, or in a restaurant… these are called
<i>Quick Response Codes</i> (QR codes). They are<b> two-dimensional barcodes</b> that store information in a matrix of black squares.<o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1597in;height:.0138in" id="_x0000_i1038" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="190" height="305" style="width:1.9791in;height:3.1805in" id="_x0000_i1037" src="https://files.constantcontact.com/ee1208b4001/a6a13f9b-f070-45bb-b393-d15cb6884444.png" alt="QR code"><o:p></o:p></p>
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<p><b><span style="font-family:"Times New Roman",serif;color:black">1) When you aim your smartphone's camera</span></b><span style="font-family:"Times New Roman",serif;color:black"> on the quick response image, the "data matrix" of pixels is translated into
text and/or numbers.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">2) The camera focuses on the QR code</span></b><span style="font-family:"Times New Roman",serif;color:black"> (<b><i>but don't
</i>take a "picture" of it</b>). It will turn the QR code into <i>information</i>. For instance, it may display a hyperlink (URL) as in the image to the right.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">3) When you tap the
<i>link (not the QR code)</i></span></b><span style="font-family:"Times New Roman",serif;color:black">, it leads you to a website.
<b>NOTE</b>: If you have an <i>older </i>device and use a <i>QR reader app</i>, it may instantly take you to a website as soon as you focus on the QR code and not give you the URL or a chance to tap.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">Most mobile devices now have a QR code<b>
<i>reader </i>built right into the camera</b>, so an additional app is unnecessary.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">TIP:</span></b><span style="font-family:"Times New Roman",serif;color:black"> We have a full article on how to
<b>use</b> and <b>create</b> QR codes <a href="https://r20.rs6.net/tn.jsp?f=001GQ8p9yOBou-nFIfpv7dyyphH0-8Rhy0Bzmee5woZMw-6KKktrylE8K5HU8oXVI0Lh7GHdLEtg_HkNTS_uZBadbJ2vnEqrk6WFc55jwvrkbdJXe7HoLL8jxv1GNSFOt36MtlaFVFIgDXh3uDq3QTetCivoE68rR5FOj-PpXBxKS_Mp1ooWWrWFaGf4Nox6kh-&c=vwbDicJRtuRRjNAPeFqz9E9kqrzMEUn3pkyRUsWcg7FZKCRQYnMlpA==&ch=kO-k3N9buqxFAho87f1EzxbzEoenlmzOpNuNAoWAyNBRy4dBe0N4uA==" target="_blank">
<b><span style="color:#315FC3">here</span></b></a>.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Because QR codes are easy to make</span></b><span style="font-family:"Times New Roman",serif;color:black"> and people have become smarter about their uses, you'll see them everywhere printed
on such things as:<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Flyers/event notifications<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Brochures/marketing pieces<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Restaurant tables so that it opens up a Menu<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Business cards<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Virtually anything you can print on – Shirts, hats, signs, billboards, etc.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">QR codes have become a handy marketing tool</span></b><span style="font-family:"Times New Roman",serif;color:black"> since a majority of people have a mobile device in their possession. However,
<b>you can NOT tell with your naked eye if a QR code is safe</b>, so let's look at some
<i>guidelines </i>that can help you feel more at ease when using these helpful codes.<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0069in" id="_x0000_i1036" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">What Should You Look for to See if a QR Code is Safe?<o:p></o:p></span></h1>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Before scanning a QR code, pause and take a minute to…</span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="15" height="1" style="width:.1597in;height:.0138in" id="_x0000_i1035" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="290" height="193" style="width:3.0208in;height:2.0138in" id="_x0000_i1034" src="https://files.constantcontact.com/ee1208b4001/2a158c1b-3af3-4276-b639-c32532131b12.png" alt="scan code"><o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Preview the URL
</span></b><span style="font-family:"Times New Roman",serif;color:black">on your device
<i>before </i>tapping on it to be taken to a website page (IF you have that option). If it does not look legitimate, don't continue.
<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l11 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Avoid making a payment
</span></b><span style="font-family:"Times New Roman",serif;color:black">through a QR code. Ask for an alternative payment option.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Look for signs of tampering.</span></b><span style="font-family:"Times New Roman",serif;color:black"> If the sign, paper or other printed medium appears as if it
has been manipulated (a new QR code covering an old one), steer clear.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo8">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Verify with the organization
</span></b><span style="font-family:"Times New Roman",serif;color:black">(like in a store or restaurant) that the code is authentic.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l12 level1 lfo9">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Be cautious of QR codes in printed mail or unsolicited email.
</span></b><span style="font-family:"Times New Roman",serif;color:black">There's no reason not to have a website domain spelled out for you to view in these instances.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l6 level1 lfo10">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Beware of phony QR code Apps</span></b><span style="font-family:"Times New Roman",serif;color:black"> that you can download claiming to help safely read QR codes
as they can also be a scam.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l7 level1 lfo11">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Keep your device's operating system up to date</span></b><span style="font-family:"Times New Roman",serif;color:black"> to help protect your smartphone from hackers.<o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1597in;height:.0138in" id="_x0000_i1033" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="200" height="204" style="width:2.0833in;height:2.125in" id="_x0000_i1032" src="https://files.constantcontact.com/ee1208b4001/7f417c99-106d-42ec-8f3d-0fab4ccdde59.png" alt="mobile phone security"><o:p></o:p></p>
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<p><b><span style="font-family:"Times New Roman",serif;color:black">NOTE:</span></b><span style="font-family:"Times New Roman",serif;color:black">
<b>QR code readers</b> have been built into mobile device cameras since about 2017 (iOS 10 and Android 8 platforms).<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">If your phone is older and the camera does not detect a QR code,
<b><i>instead</i> of using a QR reader app, consider adding a Security app <i>with
</i>a reader.</b> These apps are available through <i>Avast Mobile Security</i>, <i>
Kaspersky</i> or <i>McAfe</i>e. They are safer.<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0069in" id="_x0000_i1031" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">Do You Create QR Codes for Marketing Pieces?<o:p></o:p></span></h1>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Here's what to do if
<i>you </i>are the one creating flyers and signs with QR codes.</span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Since these graphic squares</span></b><span style="font-family:"Times New Roman",serif;color:black"> are just a "shortcut" to a link,<b> you'll also want to:</b><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">ADD the
<i>full website address </i></span></b><span style="font-family:"Times New Roman",serif;color:black">in text (and/or
<i>your phone number)</i> to your document ... so that people have alternative options to contact you if needed. It also makes it feel more legitimate.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo13">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">DON'T use a URL
<i>shortener </i></span></b><span style="font-family:"Times New Roman",serif;color:black">with a QR code. These only mask your full (legitimate) website link.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0069in" id="_x0000_i1030" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<img border="0" width="15" height="1" style="width:.1597in;height:.0138in" id="_x0000_i1028" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communication: 12 Power Words
</span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><i><span style="font-family:"Times New Roman",serif;color:#333333">#1: "What makes you say that?"</span></i><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">When someone says something to you</span></b><span style="font-family:"Times New Roman",serif;color:black">, very often replying with, "<i>What makes you say that?" ...
<b>before </b></i>you start to give an answer or make a comment ... it can result in a whole new understanding of what your colleague had in mind.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">If it's a <i>
contentious </i>situation</span></b><span style="font-family:"Times New Roman",serif;color:black">, asking, "What makes you say that?" can add some clarity or it can bring to the surface the underlying issue.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">If it's a <i>
suggestion </i>made in a project discussion</span></b><span style="font-family:"Times New Roman",serif;color:black">, asking, "What makes you say that?" may reveal a concern or an alternative perspective.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">If it's a situation where you've just received a
<i>complimen</i></span></b><i><span style="font-family:"Times New Roman",serif;color:black">t</span></i><span style="font-family:"Times New Roman",serif;color:black">, asking, "What makes you say that?" will result in your hearing something you did not expect
... and which will make the nice comment even more meaningful.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:black">The Secret to Getting a Great Response</span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">OK, just rebounding with, "<i>What makes you say that?</i>" has a certain
<i>art</i> to it so that you don't come across as challenging or difficult.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">The secret is to
<i>acknowledge</i></span></b><i><span style="font-family:"Times New Roman",serif;color:black">
</span></i><span style="font-family:"Times New Roman",serif;color:black">the person's statement
<b><i>first </i></b>in a non-committal way. That way they know you heard them and are ready to listen.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">For exampl</span></b><span style="font-family:"Times New Roman",serif;color:black">e, when someone says something, you reply with...<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo14">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-family:"Times New Roman",serif;color:black">"OK ... what makes you say that?"</span></i><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo14">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-family:"Times New Roman",serif;color:black">"Yes ... what makes you say that?"</span></i><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo14">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-family:"Times New Roman",serif;color:black">"Interesting ... what makes you say that?"</span></i><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-family:"Times New Roman",serif;color:black">"Hmm ... what makes you say that?"</span></i><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">And <b><i>second</i></b>, say in a light-hearted,<i> oh-by-the-way</i>-manner, "<i>What makes you say that?"</i><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Try using this technique just for fun</span></b><span style="font-family:"Times New Roman",serif;color:black"> to see what happens. Maybe challenge yourself to use it three times in one day.
That ought to plant the idea firmly in your communications resource bucket!<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-family:"Times New Roman",serif;color:black">* * *<o:p></o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">NOTE:</span></b><span style="font-family:"Times New Roman",serif;color:black"> This is the first of a 12-part series to
<b><i>reintroduce </i></b>these very powerful words and phrases ... all of which will transform your communication skills ... at work and at home.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Can't wait for 12 weeks to get them all</span></b><span style="font-family:"Times New Roman",serif;color:black">? Go to
<a href="https://r20.rs6.net/tn.jsp?f=001GQ8p9yOBou-nFIfpv7dyyphH0-8Rhy0Bzmee5woZMw-6KKktrylE8PkDOA0yYjR7wtX2VIuLJ7Qgqyo2NooXQnSQQ-ajXox0h8aPzM3842OSxxgSKGFq1InA7pf4mOWl0gl1lpluGCyRNilVJu_iWQ==&c=vwbDicJRtuRRjNAPeFqz9E9kqrzMEUn3pkyRUsWcg7FZKCRQYnMlpA==&ch=kO-k3N9buqxFAho87f1EzxbzEoenlmzOpNuNAoWAyNBRy4dBe0N4uA==" target="_blank">
<b><span style="color:#315FC3">Tech-Talk.com</span></b></a>. <b><i>Search </i></b>for "12 Powerful Phrases"<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://r20.rs6.net/tn.jsp?f=001GQ8p9yOBou-nFIfpv7dyyphH0-8Rhy0Bzmee5woZMw-6KKktrylE8MldL8pVVrSqKeGwLPqPrrCTMbuioz4Kgb6UM2HmbstnbbD430uliuCSHBbSBOQ3cPLn1CnSEHenPSDK0vEPWNDcgs_W0zp4YT0gJTZ2JQZu&c=vwbDicJRtuRRjNAPeFqz9E9kqrzMEUn3pkyRUsWcg7FZKCRQYnMlpA==&ch=kO-k3N9buqxFAho87f1EzxbzEoenlmzOpNuNAoWAyNBRy4dBe0N4uA=="><span style="text-decoration:none"><img border="0" width="300" height="201" style="width:3.125in;height:2.0902in" id="_x0000_i1027" src="https://files.constantcontact.com/ee1208b4001/b13a7a6a-7445-4d8e-b741-4b475385ef5b.png"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://r20.rs6.net/tn.jsp?f=001GQ8p9yOBou-nFIfpv7dyyphH0-8Rhy0Bzmee5woZMw-6KKktrylE8I6AJ8M2ZIyCBtEXVjHATY4wdNDwBemzQIhqbv1B3dnElge5-jjeIkdH5PJUAGYs97LvEj4KZQQgApfQUyVAGg0niUmixXmLGRosqKy8bKC6hiOpQJPMiu0=&c=vwbDicJRtuRRjNAPeFqz9E9kqrzMEUn3pkyRUsWcg7FZKCRQYnMlpA==&ch=kO-k3N9buqxFAho87f1EzxbzEoenlmzOpNuNAoWAyNBRy4dBe0N4uA=="><span style="text-decoration:none"><img border="0" width="300" height="201" style="width:3.125in;height:2.0902in" id="_x0000_i1026" src="https://files.constantcontact.com/ee1208b4001/8751eb23-fa9b-43ba-9f5f-7e80a465c6c5.png" alt="Ask a question"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2024 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include additional recipients, contact
<a href="mailto:support@tech-talk.com">support@tech-talk.com</a> 585-615-7795. </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;mso-ligatures:standardcontextual">Darci Hanning, MLIS (she/her/hers)</span></b><b><span style="font-size:14.0pt"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:standardcontextual">Public Library Consultant / CE Coordinator<br>
<b>Continuing Education Resources: </b><a href="https://libguides.osl.state.or.us/conted"><span style="color:#0563C1">https://libguides.osl.state.or.us/conted</span></a></span><span style="font-size:8.0pt;mso-ligatures:standardcontextual"><br>
<br>
<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:11.0pt;line-height:115%;mso-ligatures:standardcontextual">State Library of Oregon
<b>|</b> Library Support and Development Services <o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:11.0pt;line-height:115%;mso-ligatures:standardcontextual">971-375-3491
<b>|</b> <a href="mailto:darci.hanning@slo.oregon.gov"><span style="color:#0563C1">darci.hanning@slo.oregon.gov</span></a>
<b>|</b> <a href="http://www.oregon.gov/library"><span style="color:#0563C1">www.oregon.gov/library</span></a>
<u><span style="color:#0563C1"><o:p></o:p></span></u></span></p>
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<span style="color:#0563C1">YouTube</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:standardcontextual"><br>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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