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<body lang="EN-US" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal"><i>* Please forgive cross-postings *<o:p></o:p></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We’re looking for someone great to be our new Virtual Reference Coordinator here in the Library Support division at the State Library of Oregon! The position is half-time and mostly remote, with some in-person outreach required to visit
partner libraries around Oregon. Applications are due on February 29. Details are below my message signature. Please let me know if you have any questions!<br>
<br>
<a href="https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Salem--OSL--State-Library/Virtual-Reference-Coordinator--Librarian-_REQ-146750">https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Salem--OSL--State-Library/Virtual-Reference-Coordinator--Librarian-_REQ-146750</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Cheers!<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-ligatures:none"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-ligatures:none">Buzzy Nielsen, MPP, MSI (he/him/his)
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-ligatures:none">Program Manager for Library Support and Tribal Liaison</span><span style="mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-ligatures:none">State Library of Oregon<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-ligatures:none"><a href="mailto:buzzy.nielsen@slo.oregon.gov"><span style="color:#0563C1">buzzy.nielsen@slo.oregon.gov</span></a> | 971-375-3486<br>
<a href="https://www.oregon.gov/library/libraries"><span style="color:#0563C1">www.oregon.gov/library/libraries</span></a><u><span style="color:#0563C1"><o:p></o:p></span></u></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">Follow us: <a href="http://fb.me/StateLibraryOR">
<span style="color:#0563C1">Facebook</span></a> | <a href="https://twitter.com/StateLibraryOR">
<span style="color:#0563C1">Twitter</span></a><b> </b>| <a href="https://www.instagram.com/statelibraryor/">
<span style="color:#0563C1">Instagram</span></a><b> </b>|<b> </b><a href="https://pinterest.com/statelibraryor/"><span style="color:#0563C1">Pinterest</span></a> |
<a href="https://www.youtube.com/channel/UC0-kU8Gu0jS_YcnXg-b_TRA/featured"><span style="color:#0563C1">YouTube</span></a><u><span style="color:#0563C1"><o:p></o:p></span></u></span></p>
<p class="MsoNormal"><b><span style="mso-ligatures:none"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><a href="http://www.oregon.gov/library/libraries"><span style="color:windowtext;text-decoration:none"><img border="0" width="323" height="43" style="width:3.3645in;height:.4479in" id="Picture_x0020_1" src="cid:image001.png@01DA5452.09FD5620" alt="Logo for the Library Support & Development Services division at the State Library of Oregon"></span></a><span style="mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<h3>About the position<o:p></o:p></h3>
<p class="MsoNormal">The Virtual Reference Coordinator oversees <a href="https://answerland.org/">
Answerland</a>, the State Library of Oregon’s online library chat and email reference service. Answerland is staffed 24 hours a day, 7 days a week, by volunteers and partner library staff from around the state and country. This position oversees the chat coverage
schedule, coordinates with local and out-of-state volunteers and partner libraries, liaises with the chat software vendor, ensures quality, conducts in-person and virtual outreach to partners, represents the chat cooperative’s interests, seeks continual improvement
of the services based on feedback, and works on special projects related to the service as needed. This position is half-time and mostly remote, with some in-person outreach required to partner libraries in Oregon.<br>
<br>
<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpFirst" style="margin-left:0in;mso-add-space:auto;mso-list:l1 level1 lfo1">
<a href="https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Salem--OSL--State-Library/Virtual-Reference-Coordinator--Librarian-_REQ-146750">Further information and application</a><o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto;mso-list:l1 level1 lfo1">
<a href="https://www.oregon.gov/jobs/Documents/PD-0022005.pdf">Position description</a><o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto;mso-list:l1 level1 lfo1">
Applications due: 2/29/2024<o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto;mso-list:l1 level1 lfo1">
For further information contact:<o:p></o:p></li></ul>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:1.0in;mso-add-space:auto">
Buzzy Nielsen<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:1.0in;mso-add-space:auto">
Program Manager for Library Support<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:1.0in;mso-add-space:auto">
<a href="mailto:buzzy.nielsen@slo.oregon.gov">buzzy.nielsen@slo.oregon.gov</a><o:p></o:p></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:1.0in;mso-add-space:auto">
971-375-3486<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<h3>About the State Library of Oregon<o:p></o:p></h3>
<p class="MsoNormal">The <a href="https://www.oregon.gov/library/">State Library of Oregon</a>, headquartered in Salem, plays a vital role in state government. It is an independent state agency governed by a nine-member Library Board appointed by the Governor
under ORS 357. The mission of the State Library is to cultivate, preserve, and deliver library and information services to foster lifelong learning and community engagement. The agency operates on a biennial budget of approximately $19 million, with about
40 FTE employees.<o:p></o:p></p>
<p class="MsoNormal">The State Library consists of four divisions. Government Information and Library Services provides quality information services to assist state employees in the efficient performance of their jobs and in more effective decision-making for
state government. Library Support and Development Services provides leadership, grants, and other assistance to improve library service for all people in Oregon. Operations provides the agency’s administrative management functions such as board support, financial
management, facilities management, volunteer management, information technology management, communications, and other administrative support services. The Oregon Talking Book and Braille Library is a free library for any person in Oregon with a print disability,
which includes visual, physical, and reading impairments.<o:p></o:p></p>
<p class="MsoNormal">The person in this position will work as part of the State Library’s
<a href="https://www.oregon.gov/library/libraries/">Library Support and Development Services division</a>, which provides grants, consulting, leadership, and services to Oregon’s 1,600 academic, public, school, special, and tribal libraries. The Library Support
team provides planning for statewide library development; consulting on a variety of library issues; continuing education services for local library staff, patrons, and government officials; and administers all state and federal library grant programs made
available by the agency.<o:p></o:p></p>
<p class="MsoNormal">The division is primarily funded by the federal <a href="https://www.imls.gov/grants/grants-state/purposes-and-priorities-lsta">
Library Services and Technology Act</a>, as is the position. Library Support’s <a href="https://www.oregon.gov/library/libraries/Documents/LSTA/2023-2027LSTAFiveYearPlanSummary.pdf">
current priorities and objectives</a> focus on helping Oregon libraries break down systemic barriers; close the digital divide; support students, youth, and lifelong learners; build relations to foster community; and have the training and resources they need.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<h3>Education and Experience<o:p></o:p></h3>
<p class="MsoNormal"><b>Required qualifications:<o:p></o:p></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-add-space:auto;mso-list:l2 level1 lfo2">
An American Libarary Association (ALA) accredited Master of Library Science degree or equivalent.
<i>NOTE: Degree must be awarded by time of hire</i><o:p></o:p></li></ul>
<p class="MsoNormal"><b>Preferred qualifications:<o:p></o:p></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpFirst" style="margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo3">
Knowledge of management of software programs providing direct service to customers, especially library chat reference software.<o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo3">
Basic familiarity of reference principles and practices in a variety of library settings.<o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo3">
Knowledge of effective practices in schedule management for multiple individuals.<o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo3">
Demonstrated experience communicating and collaborating with a wide variety of people.
<o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo3">
3 years of experience providing reference or customer service, preferably in a library setting; OR an equivalent combination of education and experience.<o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo3">
2 years of experience providing reference or referral services via online chat or email (may be concurrent with the experience above); OR an equivalent combination of education and experience.<o:p></o:p></li><li class="MsoListParagraphCxSpLast" style="margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo3">
Proficiency in speaking, reading, and writing Spanish.<o:p></o:p></li></ul>
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<h3>Compensation<o:p></o:p></h3>
<p class="MsoNormal">This position is part-time (approximately 20 hours per week), and the successful candidate would be paid at an hourly rate of $27.43- $42.09, depending on experience, education, and training.<br>
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<p class="MsoNormal">Additional benefits include:<o:p></o:p></p>
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<li class="MsoListParagraphCxSpFirst" style="margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo4">
Work/life balance, 11 paid holidays a year, and a <a href="https://www.oregon.gov/jobs/Pages/Benefits.aspx">
competitive benefits package</a>.*<o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo4">
Advancement and learning opportunities that will help grow your career with the State of Oregon.<o:p></o:p></li><li class="MsoListParagraphCxSpLast" style="margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo4">
This position is eligible for hybrid work, with most work performed remotely. The person in this position is expected to do some in-person outreach to partner libraries. Terms of hybrid work and the work schedule will be discussed and agreed upon with the successful
candidate and hiring manager.<o:p></o:p></li></ul>
<p class="MsoNormal">*Note- Part-time employees are eligible for benefits at a prorated rate. Part-time employees are paid on an hourly basis, so depending on the schedule worked, the benefits and the holidays will be pro-rated as well.<o:p></o:p></p>
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