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<title>Upcoming Infopeople Courses - Managing Conflict, Teen Services, and more</title>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:white;border-collapse:collapse;min-width: 640px">
<tbody>
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<div align="center">
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
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<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://jylpyg.clicks.mlsend.com/te/cl/eyJ2Ijoie1wiYVwiOjQ3ODk1OCxcImxcIjoxMTIwMDUxMjU0MTY5NDUyNzAsXCJyXCI6MTEyMDA1MTI2Njc2Mjg1MzIyfSIsInMiOiIxMjM5MjZiMTQzY2MzNThlIn0" target="_self"><span style="text-decoration:none"><img border="0" width="540" height="304" style="width:5.625in;height:3.1666in" id="_x0000_i1038" src="https://storage.mlcdn.com/account_image/478958/RLmLDNFe4zpzeqhQhaVv2othtPVEstPScZuGmFq1.png" alt="Managing Conflict in the Workplace - an Infopeople course. February 20 to March 18, 2024. Instructor: Courtney Breese. Fee: $200. Two groups of five people arguing."></span></a><o:p></o:p></p>
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<h2 style="line-height:125%"><span style="color:black"><a href="https://jylpyg.clicks.mlsend.com/te/cl/eyJ2Ijoie1wiYVwiOjQ3ODk1OCxcImxcIjoxMTIwMDUxMjU0MjIxODgxNTEsXCJyXCI6MTEyMDA1MTI2Njc2Mjg1MzIyfSIsInMiOiJiNjQwNmY3ZjViYThlMzY4In0"><span style="font-family:"Source Sans Pro",sans-serif;color:black">Managing
Conflict in the Workplace</span></a></span><span style="font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></h2>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:white;border-collapse:collapse;min-width: 640px">
<tbody>
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<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="640" style="width:480.0pt;background:white;border-collapse:collapse;min-width: 640px">
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<td style="padding:0in 0in 0in 0in;height:5.0pt;min-width: 640px"></td>
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<td width="350" valign="top" style="width:262.5pt;padding:0in 0in 0in 0in;height:15.0pt">
<p style="margin-bottom:7.5pt;line-height:165%"><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black">In this course, participants will :<o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l2 level1 lfo1">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Identify the positive and negative types of conflict and the causes of conflict.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l2 level1 lfo1">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Understand their personal conflict style and response to conflict.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l2 level1 lfo1">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Identify opportunities for de-escalation of tension and conflict resolution.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l2 level1 lfo1">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Improve communication and understanding between conflicting parties.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l2 level1 lfo1">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Address tensions and help participants work through them together.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l2 level1 lfo1">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Resolve conflicts or know when to seek additional help.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l2 level1 lfo1">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Identify conversations that may pose a challenge.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l2 level1 lfo1">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Prepare for and conduct respectful conversations about difficult topics.<o:p></o:p></span></li></ul>
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<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in;height:15.0pt"></td>
<td width="160" valign="top" style="width:120.0pt;padding:0in 0in 0in 0in;height:15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="160" height="45" style="width:1.6666in;height:.4722in" id="_x0000_i1037" src="cid:image006.png@01DA5519.775C1E00" alt="Learn More - Description: Rectangle: Rounded Corners: Learn More "><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://jylpyg.clicks.mlsend.com/te/cl/eyJ2Ijoie1wiYVwiOjQ3ODk1OCxcImxcIjoxMTIwMDUxMjU0MzU4MTk2NDIsXCJyXCI6MTEyMDA1MTI2Njc2Mjg1MzIyfSIsInMiOiIyMDE0OTNhNzc4YzE3YWJjIn0" target="_self"><span style="text-decoration:none"><img border="0" width="540" height="304" style="width:5.625in;height:3.1666in" id="_x0000_i1036" src="https://storage.mlcdn.com/account_image/478958/JmP6diy9mP7HRgqGAAU0gCgjbotkJUl7zSZ7DGEo.png" alt="Library Supervision and Management- an Infopeople course. March 5 to April 15, 2024. LSSC-approved. Instructor: Heidi Dolamore. Fee: $200. A woman, holding a clipboard, is rating and reviewing an employee."></span></a><o:p></o:p></p>
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<h2 style="line-height:125%"><span style="color:black"><a href="https://jylpyg.clicks.mlsend.com/te/cl/eyJ2Ijoie1wiYVwiOjQ3ODk1OCxcImxcIjoxMTIwMDUxMjU0NDQyMDgyNTEsXCJyXCI6MTEyMDA1MTI2Njc2Mjg1MzIyfSIsInMiOiI3NGEwY2UwOTExOGQ5ZDgwIn0"><span style="font-family:"Source Sans Pro",sans-serif;color:black;text-decoration:none">Library
Supervision and Management</span></a></span><span style="font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></h2>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
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<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="640" style="width:480.0pt;background:white;border-collapse:collapse;min-width: 640px">
<tbody>
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<td style="padding:0in 0in 0in 0in;height:5.0pt;min-width: 640px"></td>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
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<td width="350" valign="top" style="width:262.5pt;padding:0in 0in 0in 0in;height:15.0pt">
<p style="margin-bottom:7.5pt;line-height:165%"><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black">In this course, participants will:<o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l3 level1 lfo2">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Advance knowledge of key management principles<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l3 level1 lfo2">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Develop practical skills needed to deal with day to day responsibilities<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l3 level1 lfo2">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Understand the organizational and community dynamics that impact decisions as a leader<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l3 level1 lfo2">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Build confidence in their effectiveness as a supervisor<o:p></o:p></span></li></ul>
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<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in;height:15.0pt"></td>
<td width="160" valign="top" style="width:120.0pt;padding:0in 0in 0in 0in;height:15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
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<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="160" height="45" style="width:1.6666in;height:.4722in" id="_x0000_i1035" src="cid:image007.png@01DA5519.775C1E00" alt="Learn More - Description: Rectangle: Rounded Corners: Learn More "><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<td style="padding:0in 0in 0in 0in;min-width: 640px">
<div align="center">
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="640" style="width:480.0pt;background:white;border-collapse:collapse">
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://jylpyg.clicks.mlsend.com/te/cl/eyJ2Ijoie1wiYVwiOjQ3ODk1OCxcImxcIjoxMTIwMDUxMjU0NTc4Mzk3NDQsXCJyXCI6MTEyMDA1MTI2Njc2Mjg1MzIyfSIsInMiOiI5NjdkNjM1NGJlOTA3Mzc1In0" target="_self"><span style="text-decoration:none"><img border="0" width="540" height="304" style="width:5.625in;height:3.1666in" id="_x0000_i1034" src="https://storage.mlcdn.com/account_image/478958/wBBIcXXOyWbU8keWbHZ2Ihvt9vMf3JIOUQx5B7j1.png" alt="Teen Services Fundamentals - an Infopeople course. March 5 - April 1, 2024. LSSC-approved. Instructor: Christina Fuller-Gregory. Fee: $200. Two teenagers, one taking a selfie and the other playing a handheld video game."></span></a><o:p></o:p></p>
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<h2 style="line-height:125%"><span style="color:black"><a href="https://jylpyg.clicks.mlsend.com/te/cl/eyJ2Ijoie1wiYVwiOjQ3ODk1OCxcImxcIjoxMTIwMDUxMjU0NjMwODI2MjcsXCJyXCI6MTEyMDA1MTI2Njc2Mjg1MzIyfSIsInMiOiI4M2UzMTgzZDZjMTY1MDNkIn0"><span style="font-family:"Source Sans Pro",sans-serif;color:black;text-decoration:none">Teen
Services Fundamentals</span></a></span><span style="font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></h2>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:white;border-collapse:collapse;min-width: 640px">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in;min-width: 640px">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="640" style="width:480.0pt;background:white;border-collapse:collapse;min-width: 640px">
<tbody>
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<td style="padding:0in 0in 0in 0in;height:5.0pt;min-width: 640px"></td>
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<td style="padding:0in 37.5pt 0in 37.5pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
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<td width="350" valign="top" style="width:262.5pt;padding:0in 0in 0in 0in;height:15.0pt">
<p style="margin-bottom:7.5pt;line-height:165%"><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black">In this course, participants will learn:<o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l0 level1 lfo3">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">What it looks like to authentically engage teens<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l0 level1 lfo3">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Why strong collections drive connections and engagement<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l0 level1 lfo3">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">How to approach teen services through an equity, diversity, and inclusion (EDI) lens<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l0 level1 lfo3">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Why information literacy is important and how you can strengthen these skills in the teens you serve<o:p></o:p></span></li></ul>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="160" height="45" style="width:1.6666in;height:.4722in" id="_x0000_i1033" src="cid:image007.png@01DA5519.775C1E00" alt="Learn More - Description: Rectangle: Rounded Corners: Learn More "><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://jylpyg.clicks.mlsend.com/te/cl/eyJ2Ijoie1wiYVwiOjQ3ODk1OCxcImxcIjoxMTIwMDUxMjU0NzU2NjU1NDIsXCJyXCI6MTEyMDA1MTI2Njc2Mjg1MzIyfSIsInMiOiI3NmNmN2JjZDI3MWM1NGYyIn0" target="_self"><span style="text-decoration:none"><img border="0" width="540" height="304" style="width:5.625in;height:3.1666in" id="_x0000_i1032" src="https://storage.mlcdn.com/account_image/478958/l3XhuaADOkaigmLiWOONJraRKsTArqlL0tnpbtga.png" alt="Self-Care for Library Staff: Understanding and addressing stress, burnout, vicarious trauma, and mental health challenges. An Infopeople course. Instructor: Dawn Behrend. February 13 to March 11, 2024. Fee: $200. A person working with their head on their desk and a hopeless expression as a battery above their head warns it is low."></span></a><o:p></o:p></p>
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<h2 style="line-height:125%"><span style="color:black"><a href="https://jylpyg.clicks.mlsend.com/te/cl/eyJ2Ijoie1wiYVwiOjQ3ODk1OCxcImxcIjoxMTIwMDUxMjU0ODE5NTY5OTksXCJyXCI6MTEyMDA1MTI2Njc2Mjg1MzIyfSIsInMiOiI4ZTFkZDI5MDI4ZmMxOTM2In0"><span style="font-family:"Source Sans Pro",sans-serif;color:black;text-decoration:none">Self-Care
for Library Staff: Understanding and Addressing Stress, Burnout, Vicarious Trauma, and Mental Health Challenges</span></a></span><span style="font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></h2>
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<p style="margin-bottom:7.5pt;line-height:165%"><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black">In this course, learners will:<o:p></o:p></span></p>
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<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l1 level1 lfo4">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Define self-care and why it is important.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l1 level1 lfo4">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Identify the physical and emotional impacts of chronic stress.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l1 level1 lfo4">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Recognize and address the signs of burnout.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l1 level1 lfo4">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Increase awareness of the risk of vicarious trauma and strategies to mitigate impact.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l1 level1 lfo4">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Cultivate an understanding of boundaries and strategies to maintain healthy boundaries with others.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l1 level1 lfo4">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Develop self-care strategies to practice both at home and at work.<br>
Create a personalized self-care plan.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l1 level1 lfo4">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Differentiate mental health challenges from burnout and vicarious trauma.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l1 level1 lfo4">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Learn how to find mental health treatment if needed.<o:p></o:p></span></li></ul>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="160" height="45" style="width:1.6666in;height:.4722in" id="_x0000_i1031" src="cid:image008.png@01DA5519.775C1E00" alt="Learn More - Description: Rectangle: Rounded Corners: Learn More "><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://jylpyg.clicks.mlsend.com/te/cl/eyJ2Ijoie1wiYVwiOjQ3ODk1OCxcImxcIjoxMTIwMDUxMjU0OTc2ODU2NDIsXCJyXCI6MTEyMDA1MTI2Njc2Mjg1MzIyfSIsInMiOiI3NTg3MjMyYjMyNThlZjVmIn0" target="_self"><span style="text-decoration:none"><img border="0" width="540" height="304" style="width:5.625in;height:3.1666in" id="_x0000_i1030" src="https://storage.mlcdn.com/account_image/478958/lHn6rqcfbGIpKCpQdYTrn1ELiQwbqWHjqfW3ZCPj.png" alt="Foundations of Library Services - an Infopeople course. February 6 to March 18, 2024. LSSC-approved. Instructor: Stephanie Chase. Fee: $200. A set of Lego building blocks with a library building on top."></span></a><o:p></o:p></p>
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<h2 style="line-height:125%"><span style="color:black"><a href="https://jylpyg.clicks.mlsend.com/te/cl/eyJ2Ijoie1wiYVwiOjQ3ODk1OCxcImxcIjoxMTIwMDUxMjU1MDM5NzcxMDEsXCJyXCI6MTEyMDA1MTI2Njc2Mjg1MzIyfSIsInMiOiIxNDE0ZGNjYjcyMjI4YmM5In0"><span style="font-family:"Source Sans Pro",sans-serif;color:black">Foundations
of Library Services</span></a></span><span style="font-family:"Source Sans Pro",sans-serif;color:black"><o:p></o:p></span></h2>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<td width="350" valign="top" style="width:262.5pt;padding:0in 0in 0in 0in;height:15.0pt">
<p style="margin-bottom:7.5pt;line-height:165%"><span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif;color:black">In this course, participants will learn:<o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l4 level1 lfo5">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Mission and roles of libraries<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l4 level1 lfo5">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Ethics and values of the profession<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l4 level1 lfo5">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Core role of library policies (and knowing when exceptions are appropriate)<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l4 level1 lfo5">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Basic principles of library services<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l4 level1 lfo5">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Value of keeping your knowledge and skills current<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l4 level1 lfo5">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Roles of library staff in different types of libraries<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l4 level1 lfo5">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Basics of how libraries are governed and funded<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l4 level1 lfo5">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Value of cooperating with other libraries to enhance services<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l4 level1 lfo5">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Basics of quality customer service<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:165%;mso-list:l4 level1 lfo5">
<span style="font-size:11.5pt;line-height:165%;font-family:"Source Sans Pro",sans-serif">Importance of recognizing and responding to diversity in user needs and preferences for resources and services.<o:p></o:p></span></li></ul>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="160" height="45" style="width:1.6666in;height:.4722in" id="_x0000_i1029" src="cid:image008.png@01DA5519.775C1E00" alt="Learn More - Description: Rectangle: Rounded Corners: Learn More "><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal">330 Townsend Street, Suite 133, San Francisco<br>
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