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<body lang="EN-US" link="blue" vlink="purple" style="word-wrap:break-word">
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Arial",sans-serif">Welcome to the latest issue of Tech-Talk!</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<b><u><a href="https://www.tech-talk.com/12-power-words-11-fair-and-reasonable.html" title="https://www.tech-talk.com/getting-less-bold.html">communication tip</a></u></b> online instead at:<br>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif">When prompted for a
<b>username and password, </b>use ORLIBTECH for both.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of Museum and Library
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<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt">Give computer support remotely on a Windows device<o:p></o:p></span></p>
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<b><span style="color:#315FC3">Greg Rakozy</span></b></a> on <a href="https://r20.rs6.net/tn.jsp?f=001Gmsp8YLOJAPwzNm1OvfCBE_oU9I_rexg2oCDLExQY9u85GCMzXZwXC6Dcr8OdRbp6CPUdXRgbPt_-1abPzHBI9M3_0cf-ujEhmSS95Jf0ds5d87DpyVlHgB8_p1K6TgVVNTxuOQz9b2BH5vheoNcpxvlK2C6s5iDYxjiuMv-2pK6p0ZeVB02szuKCp3hSHZ8bDx8KDndoO3EKRmEeKddTS0fQQ4SAvRh39wodEYnISsL1hlGFl7le9_ROBy0n2aQNcscmboBCNaFN6GeU384vQcTM-B6W--JUOj0Scc6p4GRWy8E0u6XTFAIizaZeQHR&c=DA-YvbYXiCew2pywc3glvesBalOiNCaLazaOEXPY_emMloVDJRGxUQ==&ch=SpdubVOIQsKzKG1Dm_RUKDNsQ_S4YRCvYhS8fp8Fs1u32j4eWowUow==" target="_blank">
<b><span style="color:#315FC3">Unsplash</span></b></a><o:p></o:p></span></p>
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<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:#C03E30">NOTE</span></b><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">: All webinars begin at 3 pm ET / 2 pm CT / 1 pm MT / 12 Noon PT and are
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black"><a href="https://r20.rs6.net/tn.jsp?f=001Gmsp8YLOJAPwzNm1OvfCBE_oU9I_rexg2oCDLExQY9u85GCMzXZwXIsb0-c7Scl-V0OyIADzgP_JV81sjoBIUM31-ThkpdMjf8G4LSVt9j40_C_kdlXknq0shlcJgk4RD4wf0l3z1cTd5WMFiyppbRR-crpYWtDI&c=DA-YvbYXiCew2pywc3glvesBalOiNCaLazaOEXPY_emMloVDJRGxUQ==&ch=SpdubVOIQsKzKG1Dm_RUKDNsQ_S4YRCvYhS8fp8Fs1u32j4eWowUow==" target="_blank"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:white;text-decoration:none">View
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1050" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Calibri",sans-serif;color:#315FC3">WINDOWS - Help People Remotely with the Quick Assist App</span><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">
<o:p></o:p></span></h1>
<p><i><span style="font-family:"Times New Roman",serif;color:black">Intermediate</span></i><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1547in;height:.0119in" id="_x0000_i1049" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="282" height="188" style="width:2.9345in;height:1.9583in" id="_x0000_i1048" src="https://files.constantcontact.com/ee1208b4001/1dbce06c-10bc-431c-84f4-87a37e99d5c1.png"><o:p></o:p></p>
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<p><b><span style="font-family:"Times New Roman",serif;color:black">If you're working remotely,</span></b><span style="font-family:"Times New Roman",serif;color:black"> or perhaps by yourself, and have a computer question or need tech assistance …
<b>what do you do?</b><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">Or maybe you occasionally<b> get calls from a parent in need of help</b> with a website or to fix a technical issue they're having on their computer. <b>If you're not in the same room, </b>it
can be both frustrating and time-consuming to understand and provide assistance over the phone.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Well, if both you and the other person have Windows 11 (or 10)</span></b><span style="font-family:"Times New Roman",serif;color:black">, there's an app that you have that
<b>gives you the ability to receive (or provide) assistance over a remote</b> connection… with no additional tools needed.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">It's called Quick Assist!</span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">When <i>activated</i>,
</span></b><span style="font-family:"Times New Roman",serif;color:black">Quick Assist creates a remote connection to another computer so that you
<b>can securely take control </b>of it (with permission).<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">If your computer was<b> purchased before May of 2022</b>, it's most likely built right in and is ready to use.
<b>If you don't see it, Quick Assist can be downloaded</b> for free from the app store (see how below).<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">In a nutshell, it works like this -<b> if I'm trying to help
<i>you</i>:</b><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l14 level1 lfo5">
<![if !supportLists]><span style="font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">I
<b>open my Quick Assist app </b>and click the button to <i>Help someone.</i> <o:p>
</o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l14 level1 lfo5">
<![if !supportLists]><span style="font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">I'm given a 6-digit security code<b>.</b>
<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">You
<b>open Quick Assist on your computer </b>and enter in the security code I give to you… and voila – we're connected! I can see and take over control of your computer to give you the help you need!
<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
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<p><b><span style="font-family:"Times New Roman",serif;color:black">So when <i>you </i>need support,</span></b><span style="font-family:"Times New Roman",serif;color:black"> or you want to help someone else (a co-worker, family member, friend, etc) with a computer
question or issue… <b>the <i>Quick Assist</i> app is a great solution to get connected.</b><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1046" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">Before Using Quick Assist<o:p></o:p></span></h1>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">There are a few requirements...</span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Both computers
<i>need</i> to have <b>Windows 10</b> (version1607 or later) or <b>Windows 11. </b>
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">The person
<i>initiating </i>the remote assistance must have a Microsoft user account – </span>
</b><span style="font-family:"Times New Roman",serif;color:black">like an Office 365, Microsoft 365
<b>or a free email account with Outlook or Hotmail.</b> If you don’t have one, the Quick Assist app will allow you to create an account for free.<b>
<o:p></o:p></b></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">There are safeguards. </span></b><span style="font-family:"Times New Roman",serif;color:black">You can't remote into another computer without someone there initially
to grant permission.<b> <o:p></o:p></b></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Since this is a remote connection, <b>Internet access on both computers needs to be available.</b>
<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="15" height="1" style="width:.1547in;height:.0119in" id="_x0000_i1045" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">To see if your computer or laptop has
<i>Quick Assist</i> installed:<o:p></o:p></span></h1>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l6 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Type in the search bar "Quick Assist."
<o:p></o:p></span></p>
<p class="indent--1"><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l10 level1 lfo8">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Then, click on the blue icon that says "App" below it if it appears (as in the image to the right).<o:p></o:p></span></p>
<p class="indent--1"><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l16 level1 lfo9">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">If you don't see it, follow these Microsoft Support instructions to
<a href="https://r20.rs6.net/tn.jsp?f=001Gmsp8YLOJAPwzNm1OvfCBE_oU9I_rexg2oCDLExQY9u85GCMzXZwXC6Dcr8OdRbpmOAuYaTmFc94iVklZ1LNR9Y2yDJpY-HQFH4Uv1_KsjRLjMVEr0skPTrEsEfeC0beo1IBEoRzMYSJ7odqHJIpblnZwLjSqZXRFEBh6iu8yXP9V5ZeYKBsIUStAqat_fFRc20l8mBAu8U_pA5YxaxpkVlQZVhREq7KdWyT4ilwnNy6w0kzbA2JH94UqHmAlqxw&c=DA-YvbYXiCew2pywc3glvesBalOiNCaLazaOEXPY_emMloVDJRGxUQ==&ch=SpdubVOIQsKzKG1Dm_RUKDNsQ_S4YRCvYhS8fp8Fs1u32j4eWowUow==" target="_blank">
<b><span style="color:#315FC3">download from the MS Store</span></b></a>.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1043" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">Three Steps to Get Started<o:p></o:p></span></h1>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="15" height="1" style="width:.1547in;height:.0119in" id="_x0000_i1042" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p><b><span style="font-family:"Times New Roman",serif;color:black">1. The person who wants to access another computer needs to open Quick Assist first
</span></b><span style="font-family:"Times New Roman",serif;color:black">… while the other person is ready and waiting.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo10">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">To open the app, in the search bar in the bottom left of the toolbar, type
<i>Quick Assist </i></span></b><span style="font-family:"Times New Roman",serif;color:black">and select the app from the results. <b>
<o:p></o:p></b></span></p>
<p class="indent--1"><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo11">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Click the blue Help someone button
</span></b><span style="font-family:"Times New Roman",serif;color:black">at the bottom of the window.
<b>NOTE:</b> If you are not already signed into your Microsoft account, you'll be prompted to do so.<b>
<o:p></o:p></b></span></p>
<p class="indent--1"><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="indent--1" style="margin-left:66.0pt;mso-list:l12 level1 lfo12"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Quick Assist will give you a one-time 6-digit security code
</span></b><span style="font-family:"Times New Roman",serif;color:black">that expires after 10 minutes. You can share this code with the person that you’re giving assistance to by phone, email or text.<b>
<o:p></o:p></b></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="300" height="362" style="width:3.125in;height:3.7738in" id="_x0000_i1040" src="https://files.constantcontact.com/ee1208b4001/798e9e3b-7644-465f-8cc9-b741dede88c1.png" alt="security code"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1039" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="right" style="margin-left:3.5pt">
<tbody>
<tr style="height:.75pt">
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1547in;height:.0119in" id="_x0000_i1038" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<td style="padding:0in 0in 7.5pt 0in;height:.75pt">
<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="274" height="203" style="width:2.8511in;height:2.113in" id="_x0000_i1037" src="https://files.constantcontact.com/ee1208b4001/4a5f30b3-ce7e-47d1-a00a-af8c089d2aeb.png" alt="get help"><o:p></o:p></p>
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<p><b><span style="font-family:"Times New Roman",serif;color:black">2. Now, the person who requires assistance needs to open Quick Assist. </span></b><span style="font-family:"Times New Roman",serif;color:black">The steps are the same as above:<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l13 level1 lfo13">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">In the search bar in the bottom left of the toolbar, type <i>Quick Assist </i>and select the app from the results.<o:p></o:p></span></p>
<p class="indent--1"><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l15 level1 lfo14">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Next, enter the 6-digit code that was given and press <i>Share Screen</i>.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1036" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
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<p><span style="font-family:"Times New Roman",serif;color:black">3. And the last step is for the person sharing their screen to
<b>click the final <i>Allow </i>button.</b><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="240" height="298" style="width:2.5in;height:3.1071in" id="_x0000_i1035" src="https://files.constantcontact.com/ee1208b4001/64c17f1d-2e65-48c2-9f1c-0daa397201bf.png" alt="allow screen sharing"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
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<td width="100%" valign="top" style="width:100.0%;padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1034" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">What Each Person Can Do<o:p></o:p></span></h1>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">When you remote into another device</span></b><span style="font-family:"Times New Roman",serif;color:black"> they can either let you 1)View the screen, or 2) Give you access to take control
of it.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">For the Person Remoting into Another Computer</span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><b><span style="font-family:"Tahoma",sans-serif;color:black"></span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">The Quick Assist
<i>toolbar </i>provides options</span></b><span style="font-family:"Times New Roman",serif;color:black"> to the person remoting in (going from left to right) these are:<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="560" height="58" style="width:5.8333in;height:.6011in" id="_x0000_i1033" src="https://files.constantcontact.com/ee1208b4001/ee1695c5-756e-4911-84d3-1d0755359eb0.png" alt="controls"><o:p></o:p></p>
</td>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo15">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Request Control </span></b><span style="font-family:"Times New Roman",serif;color:black">- In addition to
<i>viewing </i>the other computer, select Request Control to <i>remotely control </i>the other computer. This will send a notification to the other device and they will need to select "allow" to fulfill this request.
<b>NOTE</b>: You can still view the other device and offer support without access given.<b>
<o:p></o:p></b></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo15">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Laser Pointer</span></b><span style="font-family:"Times New Roman",serif;color:black"> – Use a red dot to point at certain areas of the person’s screen. This is
helpful if you are just viewing their computer and can point to items you want them to view or click.<b>
<o:p></o:p></b></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo15">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Annotation pen
</span></b><span style="font-family:"Times New Roman",serif;color:black">– Draw or write on the screen to give additional direction.<b>
<o:p></o:p></b></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo15">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Chat -
</span></b><span style="font-family:"Times New Roman",serif;color:black">Send a chat message to the other person (if you’re not talking on the phone directly).<b>
<o:p></o:p></b></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo15">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Select Screen
</span></b><span style="font-family:"Times New Roman",serif;color:black">– Choose which monitor to view if there is more than one.<b>
<o:p></o:p></b></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo15">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Actual Size –
</span></b><span style="font-family:"Times New Roman",serif;color:black">Change the screen view size so that it can be viewed more clearly.<b>
<o:p></o:p></b></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo15">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Restart & Reconnect
</span></b><span style="font-family:"Times New Roman",serif;color:black">– If you’ve been given access to the other device, you can send a Restart command to the computer. It also gives the ability to instantly reconnect the Quick Assist without beginning a
new session after the restart.<b> <o:p></o:p></b></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo15">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Pause –
</span></b><span style="font-family:"Times New Roman",serif;color:black">Create a temporary pause in the screen share connection.<b>
<o:p></o:p></b></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo15">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Task Manager
</span></b><span style="font-family:"Times New Roman",serif;color:black">– If permission has been given to access device, you can click to access the Task Manager on the remote device.<b>
<o:p></o:p></b></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo15">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Leave
</span></b><span style="font-family:"Times New Roman",serif;color:black">– When the remote session is complete, click Leave to end. <b>
<o:p></o:p></b></span></p>
</td>
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</tbody>
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</div>
</td>
</tr>
</tbody>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1032" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
</td>
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</tbody>
</table>
</div>
</td>
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</tbody>
</table>
</div>
</td>
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</tbody>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<p><b><span style="font-family:"Times New Roman",serif;color:black">For the Person Who is Receiving Support</span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">I<b>f you have given
<i>View screen access</i> only </b>to the support person, they can see, but not make changes to your computer. This is a
<b>good option if you want to show someone a problem, but maintain control of your desktop</b>.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">When the support person has remoted into your computer, you have a few control options.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="558" height="70" style="width:5.8154in;height:.7261in" id="_x0000_i1031" src="https://files.constantcontact.com/ee1208b4001/f8ef73c9-187e-4256-9b2e-21d7eb9d6bfa.png"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
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<p><b><span style="font-family:"Times New Roman",serif;color:black">In the Quick Assist toolbar you can:</span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo16">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Cancel Control</span></b><span style="font-family:"Times New Roman",serif;color:black"> – Take control of your computer back if you've given access.<b>
<o:p></o:p></b></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo16">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Chat
</span></b><span style="font-family:"Times New Roman",serif;color:black">- Send a
<i>Chat</i> message to the other person.<b> <o:p></o:p></b></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo16">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Pause -
</span></b><span style="font-family:"Times New Roman",serif;color:black">Create a temporary
<i>Pause</i> in the screen share connection.<b> <o:p></o:p></b></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo16">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Leave -
</span></b><span style="font-family:"Times New Roman",serif;color:black">Click the
<i>Leave </i>button to close the session.<b> <o:p></o:p></b></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">What a great tool to provide assistance and support, even one-on-one training.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
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<span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1030" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><img border="0" width="200" height="136" style="width:2.0833in;height:1.4166in" id="_x0000_i1029" src="https://files.constantcontact.com/ee1208b4001/f8f1ecc8-4884-4c21-8ed0-cf647e6db944.png"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1547in;height:.0119in" id="_x0000_i1028" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communication: 12 Power Words
</span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><i><span style="font-family:"Times New Roman",serif;color:#333333">#11: "Fair and reasonable..?"
</span></i><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Whether you're trying to settle a dispute</span></b><span style="font-family:"Times New Roman",serif;color:black"> or wanting to convince someone to do something you ask, this phrase (asked
as a question) is very powerful. It shows mutual respect and conveys a willingness to work together.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><i><span style="font-family:"Times New Roman",serif;color:black">"fair and reasonable"
</span></i></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Examples</span></b><span style="font-family:"Times New Roman",serif;color:black">:<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo17">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">"Would this be a
<b><i>fair and reasonable</i></b> solution?"<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo17">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">"Would it be
<b><i>fair and reasonable</i></b> to ask you to come in 5 minutes early?"<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo17">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">"Would a one-week deadline for this project be
<b><i>fair and reasonable</i></b>?"<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">What using this phrase does,</span></b><span style="font-family:"Times New Roman",serif;color:black"> is probably self-evident. Using
<b><i>both</i> </b>words together is essential. If you only use "fair", your offer seems suspect. ("What do you mean "fair", is there an "unfair" possibility?")<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">Only using "reasonable" does the same thing. It opens up the idea that there is an "unreasonable" option.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Using them both together,</span></b><span style="font-family:"Times New Roman",serif;color:black"> "fair and reasonable", somehow comes across as 100% positive and typically results with an
agreeable response.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><span style="font-family:"Times New Roman",serif;color:black">* * *<o:p></o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">If you can't wait 12 weeks to get all the power words (or learn more about
<i>this </i>one), </span></b><span style="font-family:"Times New Roman",serif;color:black">go to
<a href="https://r20.rs6.net/tn.jsp?f=001Gmsp8YLOJAPwzNm1OvfCBE_oU9I_rexg2oCDLExQY9u85GCMzXZwXIKF2zhyvpeE79u2vkTOTCdruuadPDY4uPw44lI31lHUcAbdfO5VqjhcEYTL6J4dN10_eceMwR_CLQCZ-SLXUUt93OZ_As-Z9w==&c=DA-YvbYXiCew2pywc3glvesBalOiNCaLazaOEXPY_emMloVDJRGxUQ==&ch=SpdubVOIQsKzKG1Dm_RUKDNsQ_S4YRCvYhS8fp8Fs1u32j4eWowUow==" target="_blank">
<b><span style="color:#315FC3">Tech-Talk.com</span></b></a>. <b><i>Search </i></b>for "<i>12 Powerful Words"</i><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://r20.rs6.net/tn.jsp?f=001Gmsp8YLOJAPwzNm1OvfCBE_oU9I_rexg2oCDLExQY9u85GCMzXZwXIy4hQDlvJhF7yVqPyuIUZ7tGZzYCLaM__Za7kBbnx9PBdh6r7GY5rP8iuWX8TZ055D_LB1qxZMy5EG0XLEmTnvFBwwWMawLfDabnmXfJMf0&c=DA-YvbYXiCew2pywc3glvesBalOiNCaLazaOEXPY_emMloVDJRGxUQ==&ch=SpdubVOIQsKzKG1Dm_RUKDNsQ_S4YRCvYhS8fp8Fs1u32j4eWowUow=="><span style="text-decoration:none"><img border="0" width="300" height="201" style="width:3.125in;height:2.0892in" id="_x0000_i1027" src="https://files.constantcontact.com/ee1208b4001/b13a7a6a-7445-4d8e-b741-4b475385ef5b.png"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://r20.rs6.net/tn.jsp?f=001Gmsp8YLOJAPwzNm1OvfCBE_oU9I_rexg2oCDLExQY9u85GCMzXZwXDRaaeu_gk3GZVcQRWc9dSe7r4JdcC996RVXpScCl9HYJpqrIjWodh-LuUbsqg2PR-OI3u_TWsKGOjfWcR00inKyoxacs0eKPCkT0jR4V7JALdI_C5QDhLw=&c=DA-YvbYXiCew2pywc3glvesBalOiNCaLazaOEXPY_emMloVDJRGxUQ==&ch=SpdubVOIQsKzKG1Dm_RUKDNsQ_S4YRCvYhS8fp8Fs1u32j4eWowUow=="><span style="text-decoration:none"><img border="0" width="300" height="201" style="width:3.125in;height:2.0892in" id="_x0000_i1026" src="https://files.constantcontact.com/ee1208b4001/8751eb23-fa9b-43ba-9f5f-7e80a465c6c5.png" alt="Ask a question"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2024 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include additional recipients, contact
<a href="mailto:support@tech-talk.com">support@tech-talk.com</a> 585-615-7795. </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif">Cheers,<br>
</span><b><span style="font-size:14.0pt">Darci Hanning, MLIS (she/her/hers)<o:p></o:p></span></b></p>
<p class="MsoNormal">Public Library Consultant / CE Coordinator<br>
<b>Continuing Education Resources: </b><a href="https://libguides.osl.state.or.us/conted"><span style="color:#0563C1">https://libguides.osl.state.or.us/conted</span></a><span style="font-size:8.0pt"><br>
<br>
<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%">State Library of Oregon <b>|</b> Library Support and Development Services
<o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%">971-375-3491 <b>|</b> <a href="mailto:darci.hanning@slo.oregon.gov">
<span style="color:#0563C1">darci.hanning@slo.oregon.gov</span></a> <b>|</b> <a href="http://www.oregon.gov/library">
<span style="color:#0563C1">www.oregon.gov/library</span></a> <u><span style="color:#0563C1"><o:p></o:p></span></u></p>
<p class="MsoNormal">Follow @StateLibraryOR: <a href="http://fb.me/StateLibraryOR">
<span style="color:#0563C1">Facebook</span></a> <b>|</b> <a href="https://twitter.com/StateLibraryOR">
<span style="color:#0563C1">Twitter</span></a> <b>|</b> <a href="https://www.instagram.com/statelibraryor/">
<span style="color:#0563C1">Instagram</span></a> <b>|</b> <a href="https://pinterest.com/statelibraryor/">
<span style="color:#0563C1">Pinterest</span></a> <b>|</b> <a href="https://www.youtube.com/channel/UC0-kU8Gu0jS_YcnXg-b_TRA/featured">
<span style="color:#0563C1">YouTube</span></a><o:p></o:p></p>
<p class="MsoNormal"><br>
<img border="0" width="408" height="51" style="width:4.25in;height:.5357in" id="Picture_x0020_6" src="cid:image001.png@01DA850D.8FB517D0"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
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<span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
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