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<body lang="EN-US" link="blue" vlink="purple" style="word-wrap:break-word">
<div class="WordSection1">
<p align="center" style="text-align:center"><b><span style="font-size:14.0pt">Welcome to the latest issue of Tech-Talk!</span></b><o:p></o:p></p>
<p align="center" style="text-align:center"><span style="font-size:14.0pt"> </span><o:p></o:p></p>
<p align="center" style="text-align:center"><span style="font-size:14.0pt">Having trouble reading this email?<br>
You can view the <b><u><span style="color:blue"><a href="https://www.tech-talk.com/you-can-use-snagit-to-make-videos.html" title="https://www.tech-talk.com/decoding-texting-abbreviations.html">tech tip</a></span></u></b> and the
<b><u><span style="color:blue"><a href="https://www.tech-talk.com/formula-for-a-successful-complaint-letter.html" title="https://www.tech-talk.com/getting-less-bold.html">communication tip</a></span></u></b> online instead at:<br>
<u><span style="color:blue"><a href="https://www.tech-talk.com/login/oregon">https://www.tech-talk.com/login/oregon</a></span></u></span><o:p></o:p></p>
<p align="center" style="text-align:center"><span style="font-size:14.0pt"> </span><o:p></o:p></p>
<p align="center" style="text-align:center"><span style="font-size:14.0pt">When prompted for a
<b>username and password, </b>use ORLIBTECH for both.</span><o:p></o:p></p>
<p align="center" style="text-align:center"><span style="font-size:14.0pt"> </span><o:p></o:p></p>
<p align="center" style="text-align:center"><span style="font-size:11.0pt">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of Museum and Library Services (IMLS) through the Library Services and
Technology Act (LSTA), administered by the State Library of Oregon.</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div id="preheader">
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt">Use Snagit for screen capture<o:p></o:p></span></p>
</div>
<div id="tracking-image">
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt"><img border="0" width="1" height="1" style="width:.0119in;height:.0119in" id="_x0000_i1054" src="https://opiayfbab.cc.rs6.net/on.jsp?ca=53e08fdb-77e1-4b6a-82ac-9c22304ef40d&a=1100778316270&c=4f52e898-6edc-11ea-9474-d4ae529a85ae&ch=69c188cc-cdfb-11eb-b3db-fa163e6b8330"></span><span style="font-size:1.0pt"><o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1052" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001eipT8Vj_CARr333kmsknZ8xsL0fxwVhu_9jtoSSBpkbHNuxRzP92-PEHliboWoH8W-quxvGxbEJB0gqL6Uc56m_aesK4UKrVou2mxgl_wIu9NJQVNRXLTExpOXGdDBOkotZsUh_2vu5nX-NrLzPxwUSczO-V8c9BadFGL9qKQgNeQ9Fb94mzWd1McKki3N-9G8hGUqv2Rw0=&c=5lj2i22Vnd4HZu7qvDUuIETKZ2pbxIYMIXRhsDBV_Xg0HwYBbIkXBg==&ch=aAeU9kFmGNWjmTzEc-NI-enh_BB3O0Jm78IHrN3rLmiK0rO1eEh2fQ=="><span style="text-decoration:none"><img border="0" width="600" height="339" style="width:6.25in;height:3.5297in" id="_x0000_i1051" src="https://files.constantcontact.com/ee1208b4001/ed9ef4a3-6041-4b7e-be2f-d15c053cafae.png" alt="A colorful display of fireworks against a night sky over a body of water, with reflections of the fireworks visible on the water's surface. A button in the center reads, "View the Tech Tips Video Here."></span></a><o:p></o:p></p>
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<p align="center" style="text-align:center"><span style="font-family:"Times New Roman",serif;color:black">Photo by
<a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001eipT8Vj_CARr333kmsknZ8xsL0fxwVhu_9jtoSSBpkbHNuxRzP92-PEHliboWoH8k5G_HAkGcZkzoqWzGdO29XXY9biUMjWYdLbZAb1pyYw0ACOVzrC1Gunkq4Nn-TVS0acAo9xqsA8CcDNWth4IoNa5dmUe6sJo6zORwwUcyBiAAwz67GnJTT0zJKBiyh6JYxUcNd2PD9MB7JZ3ac2jP8Vo1aaOX4KgJ_Vgj8ckc5THrBKu_bQXMw1T4DsU6pRgIHVi_VtXtnQ=&c=5lj2i22Vnd4HZu7qvDUuIETKZ2pbxIYMIXRhsDBV_Xg0HwYBbIkXBg==&ch=aAeU9kFmGNWjmTzEc-NI-enh_BB3O0Jm78IHrN3rLmiK0rO1eEh2fQ==" target="_blank">
<b><span style="color:#315FC3">Timothy Wolff</span></b></a> on <a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001eipT8Vj_CARr333kmsknZ8xsL0fxwVhu_9jtoSSBpkbHNuxRzP92-PEHliboWoH8laiX7kkM9cIjEUT2r7knmOU3VsvtMJbep4-Jmd_khYV0co7tYK3LHYdnmD8l8wqu0GJ-b5rMdDPVKUye0s0TkV7UkvFXylt0A2NmePVUUD7bOuURx0qT0t7w9VojSEkmXN_7M7W2BjoTMTxS-XODCCgcB3-UQjzoicgouWajV2W0SFnSGD4bYmWCzUz2H37p8DtOGo5tWutHogycLbCLcMnyn9lKyon1yfr83WkEfJ_pq5TqfPYima-nIae8XhITMxZdI8swU3svI5bJyeTSSeTjre7KREly&c=5lj2i22Vnd4HZu7qvDUuIETKZ2pbxIYMIXRhsDBV_Xg0HwYBbIkXBg==&ch=aAeU9kFmGNWjmTzEc-NI-enh_BB3O0Jm78IHrN3rLmiK0rO1eEh2fQ==" target="_blank">
<b><span style="color:#315FC3">Unsplash</span></b></a><o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1049" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001eipT8Vj_CARr333kmsknZ8xsL0fxwVhu_9jtoSSBpkbHNuxRzP92-KW_QA6UbEcb1PI66L31oD4mkoNR4eYU_fZPKiN1Edap1AEV_21hS6ATuQyU_UXL5BakxEk1o4rntt9Iha01MMTpcqts6FMFUssE7G0h1eXf&c=5lj2i22Vnd4HZu7qvDUuIETKZ2pbxIYMIXRhsDBV_Xg0HwYBbIkXBg==&ch=aAeU9kFmGNWjmTzEc-NI-enh_BB3O0Jm78IHrN3rLmiK0rO1eEh2fQ=="><span style="text-decoration:none"><img border="0" width="560" height="208" style="width:5.8333in;height:2.1666in" id="_x0000_i1048" src="https://files.constantcontact.com/ee1208b4001/e25f6bcf-26a8-4e59-91f2-cc248962042d.png"></span></a><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1047" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p><b><span style="font-size:16.0pt;font-family:"Arial",sans-serif;color:#315FC3">Webinars for You </span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:#C03E30">NOTE</span></b><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">: All webinars begin at 3 pm ET / 2 pm CT / 1 pm MT / 12 Noon PT and are
one hour long.</span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">July 10: [VIDEO]</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">
<i>Snagit Videos:</i> <i>From Screen Recording to Polished Productions</i> <o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">August 7: [GRAPHICS]
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001eipT8Vj_CARr333kmsknZ8xsL0fxwVhu_9jtoSSBpkbHNuxRzP92-NNDUjYn3Paa8WM5JKzXpdVOgXaDxUs3mjsRY_9o7_jVUw8VNooV6w-nNUe38cW8Ol0HHU79rTf3dWRQIdXHR5_nM0dV_0WmovA0KJKKpqhgOAQyOZ7tTuU=&c=5lj2i22Vnd4HZu7qvDUuIETKZ2pbxIYMIXRhsDBV_Xg0HwYBbIkXBg==&ch=aAeU9kFmGNWjmTzEc-NI-enh_BB3O0Jm78IHrN3rLmiK0rO1eEh2fQ==" target="_blank"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:white;text-decoration:none">View
Webinars and Register Here</span></b></a> </span><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1046" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">VIDEO - You Can Use Snagit to Make Videos<o:p></o:p></span></h1>
<p><i><span style="font-family:"Times New Roman",serif;color:black">Intermediate</span></i><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><b><span style="font-family:"Times New Roman",serif;color:black">Do you use Snagit to take
<i>screen captures</i></span></b><i><span style="font-family:"Times New Roman",serif;color:black">
</span></i><b><span style="font-family:"Times New Roman",serif;color:black">and <i>
edit image</i></span></b><i><span style="font-family:"Times New Roman",serif;color:black">s</span></i><span style="font-family:"Times New Roman",serif;color:black"> on your computer? Well, sometimes an picture isn't enough to provide directions, illustrate
a problem, or create a tutorial. You need a video!<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">Did you know that you can also<b> record videos to capture<i> what is on your screen</i> with Snagit?</b> It not only takes screenshots but is a screen video recorder as well. And it's super-fast
and easy.<o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1547in;height:.0119in" id="_x0000_i1045" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="309" height="159" style="width:3.2202in;height:1.6547in" id="_x0000_i1044" src="https://files.constantcontact.com/ee1208b4001/2aaa3c8b-2980-44fb-9d8e-34128ee76064.png" alt="Screenshot of the Tech-Talk website showing a banner with text: "Everyone's Favorite Re1 Learning Space!" Additional text below reads: "Busy Professionals and Non-Techies of All Ages. Discover the Perfect Blend of Technology and Communications Skills to Be Productive at Work and Successful in Everyday Life!" There is a multimedia player below the text."><o:p></o:p></p>
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<p><b><span style="font-family:"Times New Roman",serif;color:black">NOTE:</span></b><span style="font-family:"Times New Roman",serif;color:black"> Not familiar with Snagit? It's software from the company
<a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001eipT8Vj_CARr333kmsknZ8xsL0fxwVhu_9jtoSSBpkbHNuxRzP92-E36xKBD863EIzlvwg3rz2KaRDBpAMOzXgx_F9wITVycYkll5V1AU8DzEBX14GXccQxNboSQ4Ak7kgStalAUXyVhB0YjL0y9VmtCDJlZPg18amdOU5xAvP5uMYHfE_L_BA==&c=5lj2i22Vnd4HZu7qvDUuIETKZ2pbxIYMIXRhsDBV_Xg0HwYBbIkXBg==&ch=aAeU9kFmGNWjmTzEc-NI-enh_BB3O0Jm78IHrN3rLmiK0rO1eEh2fQ==" target="_blank">
<b><span style="color:#315FC3">TechSmith</span></b></a>. Just go to Tech-Talk.com, search on "Snagit" and you'll find several articles and videos to get you started.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">So… <b>why would you want to record what you're seeing on your computer screen</b>? There can be many situations in which a screen recording can be helpful! You can…<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l18 level1 lfo5">
<![if !supportLists]><span style="font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Document processes for your job responsibilities.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l18 level1 lfo5">
<![if !supportLists]><span style="font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Capture something that may be wrong with your computer to send to your IT department.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l18 level1 lfo5">
<![if !supportLists]><span style="font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Create a tutorial for co-workers.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l18 level1 lfo5">
<![if !supportLists]><span style="font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Give project feedback to your team.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">Think of how much
<b>time you can save by just recording a process </b>instead of writing out the steps and adding images!<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">Snagit video will capture
<b>anything you're viewing on your screen</b> including apps like Word, Excel, Google, website pages, web tools, and more.<o:p></o:p></span></p>
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<h3 align="center" style="margin:0in;text-align:center"><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:#5E81CA">Upcoming Webinar<o:p></o:p></span></h3>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="222" height="148" style="width:2.3095in;height:1.5416in" id="_x0000_i1043" src="https://files.constantcontact.com/ee1208b4001/5768aa26-bb99-4101-af3e-52f8f75c7f86.png" alt="webinar"><o:p></o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#5E81CA">Snagit Videos: From Recording to Polished Productions</span></b><span style="font-family:"Arial",sans-serif;color:#5E81CA"><o:p></o:p></span></p>
<p><span style="font-family:"Arial",sans-serif;color:#5E81CA"><o:p> </o:p></span></p>
<p><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#263451">If you'd like to learn more
<i>advanced</i> Snagit video recording options, join this webinar!</span><span style="font-family:"Arial",sans-serif;color:#5E81CA"><o:p></o:p></span></p>
<p><span style="font-family:"Arial",sans-serif;color:#5E81CA"><o:p> </o:p></span></p>
<p><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#263451">Wed, July 10th, at 3 pm (ET)/12 pm (PT)</span><span style="font-family:"Arial",sans-serif;color:#5E81CA"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001eipT8Vj_CARr333kmsknZ8xsL0fxwVhu_9jtoSSBpkbHNuxRzP92-NNDUjYn3Paa8WM5JKzXpdVOgXaDxUs3mjsRY_9o7_jVUw8VNooV6w-nNUe38cW8Ol0HHU79rTf3dWRQIdXHR5_nM0dV_0WmovA0KJKKpqhgOAQyOZ7tTuU=&c=5lj2i22Vnd4HZu7qvDUuIETKZ2pbxIYMIXRhsDBV_Xg0HwYBbIkXBg==&ch=aAeU9kFmGNWjmTzEc-NI-enh_BB3O0Jm78IHrN3rLmiK0rO1eEh2fQ==" target="_blank"><b><span style="font-family:"Arial",sans-serif;color:white;text-decoration:none">Register
Here</span></b></a> </span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">The Video Process is Easy!<o:p></o:p></span></h1>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">When recording with Snagit, you can ALSO...</span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Choose to record
<i>Audio</i> so that you can explain what's on the screen.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Turn on your computer's camera to include your face in the recording (referred to as "picture-in-picture").<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Use the
<i>Screen Draw</i> feature while recording to add <i>arrows, shapes and step icons
</i>to clarify processes (see image below).<b> NOTE</b>: We will demonstrate this option in the upcoming webinar.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="496" height="307" style="width:5.1666in;height:3.2023in" id="_x0000_i1042" src="https://files.constantcontact.com/ee1208b4001/e2976f81-190b-47ad-872c-d650ed499d39.png" alt="A computer screenshot shows a web page titled "Featured Products" displaying three sections with images and text. Each section has a "Read More" button. Editing tools like crop, filter, and others are open on the side, indicating a screen capture in progress."><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><b><span style="font-family:"Times New Roman",serif;color:black">Then, once your recording is complete</span></b><span style="font-family:"Times New Roman",serif;color:black">, you can quickly...<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l19 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-family:"Times New Roman",serif;color:black">Edit
</span></i><span style="font-family:"Times New Roman",serif;color:black">out any unnecessary video.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l19 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-family:"Times New Roman",serif;color:black">Download
</span></i><span style="font-family:"Times New Roman",serif;color:black">it to your computer.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l19 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-family:"Times New Roman",serif;color:black">Share</span></i><span style="font-family:"Times New Roman",serif;color:black"> the video via a link, post to social media, upload to a web tool like Dropbox, and
more.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Let's walk through the basic steps to record, edit and share.</span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1041" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">Create a Video Screen Capture with Snagit<o:p></o:p></span></h1>
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<img border="0" width="15" height="1" style="width:.1547in;height:.0119in" id="_x0000_i1040" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="154" height="175" style="width:1.6071in;height:1.8273in" id="_x0000_i1039" src="https://files.constantcontact.com/ee1208b4001/049615c1-bc9c-4632-99d8-0d5f69072205.png" alt="Screenshot of a Windows Start menu showing selected applications: TechSmith, Camtasia 2023, Camtasia Recorder 2023, and Snagit 2023 highlighted with a red arrow pointing at Snagit 2023. The search bar at the bottom contains "Type here to search."><o:p></o:p></p>
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<p><span style="font-family:"Times New Roman",serif;color:black">First, open the Snagit APPLICATION by clicking the orange Snagit icon. If it's not in your TASK BAR you can find it in your list of apps when you go to the Windows icon in the bottom left of your
toolbar.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">In the Snagit window that opens (see image below), select the
<i>Video </i>tab on the left. Now, in the middle section select from the <b><i>options
</i></b>to:<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l21 level1 lfo8">
<![if !supportLists]><span style="font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Capture the
<i>Cursor </i></span></b><span style="font-family:"Times New Roman",serif;color:black">in your video.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l21 level1 lfo8">
<![if !supportLists]><span style="font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Record your
<i>Microphone</i></span></b><span style="font-family:"Times New Roman",serif;color:black"> (your voice speaking).<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l21 level1 lfo8">
<![if !supportLists]><span style="font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Record
<i>System Audio</i> </span></b><span style="font-family:"Times New Roman",serif;color:black">(the sounds that come from your computer).<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l21 level1 lfo8">
<![if !supportLists]><span style="font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Turn on your
<i>Webcam</i> </span></b><span style="font-family:"Times New Roman",serif;color:black">so that your face will show in the video (picture-in-picture).<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l21 level1 lfo8">
<![if !supportLists]><span style="font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Or
<b>toggle on the Screen Draw </b>so that you can add arrows, boxes and numbered steps on the screen while recording.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">NOTE:</span></b><span style="font-family:"Times New Roman",serif;color:black"> Any option that has a " > " symbol to the right of it gives you more choices like picking a cursor color or which
audio or video input you prefer ... if you have more than one.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">When you're ready to begin recording, in the Snagit capture window, click the red
<i>Capture</i> circle button.<o:p></o:p></span></p>
</td>
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</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="493" height="150" style="width:5.1309in;height:1.5654in" id="_x0000_i1038" src="https://files.constantcontact.com/ee1208b4001/b91e7f92-3ac0-4b82-9146-7a80b04c4084.png" alt="A screenshot of a screen recording software interface. The Video tab is selected on the left. Options include Region selection, Preview in Editor, Capture Cursor, Record Microphone, Record System Audio, and Screen Draw. The Capture button is large and red on the right."><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo9">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Click the
<i>Full Screen</i> button at the top, or use the <i>Crosshairs</i> that will appear on your screen to select the area you want to record. Be sure to have all of the items you will be recording (Word Doc, website page, online tool, etc…) within the crosshairs
area of your screen.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo10">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Now the video recording toolbar will appear (as in the image below). You can move this off to the side or a different monitor. It reflects your choices in recording
your audio narration, picture-in-picture, etc. You can make changes if needed and confirm the audio and video options.<o:p></o:p></span></p>
</td>
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</tbody>
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</div>
</td>
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</tbody>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="459" height="57" style="width:4.7797in;height:.5892in" id="_x0000_i1037" src="https://files.constantcontact.com/ee1208b4001/9b3f6724-b0b4-40ce-acdc-f40179b95cdb.png" alt="A screenshot showing a user interface panel with various control buttons: a red record button, a muted microphone icon, a green speaker button, a green microphone button, numerical values "2020 x 1254," a camera icon, a circular arrow for refresh, and a white X for close."><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l17 level1 lfo11">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">With settings confirmed, click the red
<i>Record</i> button on the left. You'll get a "3, 2, 1" countdown before the recording starts.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l11 level1 lfo12">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">The timer will display the length of the recording.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l20 level1 lfo13">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">During your screen recording you can press the
<i>Pause </i>button if you need to temporarily stop the recording. <o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l7 level1 lfo14">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">If you want to start over, press
<i>Restart </i>and the recording will start all over from the beginning.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l16 level1 lfo15">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Or to
<i>Cancel </i>completely, click the <i>X</i>.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l15 level1 lfo16">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">When finished, click the blue
<i>Stop </i>button.<o:p></o:p></span></p>
</td>
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</div>
</td>
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</tbody>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="531" height="111" style="width:5.5297in;height:1.1547in" id="_x0000_i1036" src="https://files.constantcontact.com/ee1208b4001/7340e45b-2b36-4346-aab8-9c2a51fade32.png" alt="A recording toolbar interface with buttons labeled Stop Recording, Pause, Toggle Video On/Off, Restart Recording, and Cancel Recording. The toolbar displays a recording timer showing 00:00:22."><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1035" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
</td>
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</tbody>
</table>
</div>
</td>
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</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">Make Any Edits Needed<o:p></o:p></span></h1>
<p><span style="font-family:"Times New Roman",serif;color:black"> <o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">Once you click the
<i>Stop</i> button, the video will open in the <i>Snagit Editor</i>.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l12 level1 lfo17">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">You can
<i>Preview </i>your recording with the video control bar at the bottom of the screen.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="indent--1" style="margin-left:66.0pt;mso-list:l23 level1 lfo18"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">To
<i>Edit </i>out a section, drag the green or red handles to the right or left to select the section (it will turn blue) and then click the
<i>Cut </i>button to remove that section.<o:p></o:p></span></p>
</td>
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</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="518" height="94" style="width:5.3988in;height:.9821in" id="_x0000_i1034" src="https://files.constantcontact.com/ee1208b4001/61f9fe44-9df1-477f-a5ed-403e84f83f39.png" alt="A screenshot of a video editing interface is shown. It includes a timeline with blue, green, and red markers. There are play, pause, and skip buttons, volume control, and options to export the video as a GIF or PNG. A "Cut" and "Cancel" option is also visible."><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1033" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="right" style="margin-left:3.5pt">
<tbody>
<tr style="height:.75pt">
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1547in;height:.0119in" id="_x0000_i1032" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td style="padding:0in 0in 7.5pt 0in;height:.75pt">
<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="200" height="276" style="width:2.0833in;height:2.875in" id="_x0000_i1031" src="https://files.constantcontact.com/ee1208b4001/3b3cb883-0bfe-4177-a796-800f57a084ed.png" alt="Screenshot of a software interface showing options to share captures via various platforms. A red arrow points to the "Share Link" button at the top. Below, options include Screencast, Knowmia, Microsoft Word, Excel, PowerPoint, Google Drive, OneDrive, Box, Dropbox, YouTube, Twitter, Panopto, File, and Email."><o:p></o:p></p>
</td>
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</tbody>
</table>
<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">Download or Share Your Video<o:p></o:p></span></h1>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">When you're finished with the editing, either:<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l13 level1 lfo19">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Use the
<i>Share</i> link button in the upper right of the screen to create a link to give to others.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l14 level1 lfo20">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Click the drop-down arrow in the Share link button to
<i>Download </i>the MP4 video to your computer, or <i>Save </i>to another platform (Google Drive, Dropbox)<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l6 level1 lfo21">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Or
<i>Share</i> via other popular platforms as seen in the image to the right.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">There are more options to annotate important parts of your video, combine clips, blur part of your video screen, and more.
<a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001eipT8Vj_CARr333kmsknZ8xsL0fxwVhu_9jtoSSBpkbHNuxRzP92-NNDUjYn3Paa8WM5JKzXpdVOgXaDxUs3mjsRY_9o7_jVUw8VNooV6w-nNUe38cW8Ol0HHU79rTf3dWRQIdXHR5_nM0dV_0WmovA0KJKKpqhgOAQyOZ7tTuU=&c=5lj2i22Vnd4HZu7qvDUuIETKZ2pbxIYMIXRhsDBV_Xg0HwYBbIkXBg==&ch=aAeU9kFmGNWjmTzEc-NI-enh_BB3O0Jm78IHrN3rLmiK0rO1eEh2fQ==" target="_blank">
<b><span style="color:#315FC3">Sign up to attend</span></b></a> the upcoming webinar to see how.<o:p></o:p></span></p>
</td>
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</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 3.75pt 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1030" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
</td>
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</tbody>
</table>
</div>
</td>
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</tbody>
</table>
</div>
</td>
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</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
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<p class="MsoNormal"><img border="0" width="200" height="136" style="width:2.0833in;height:1.4166in" id="_x0000_i1029" src="https://files.constantcontact.com/ee1208b4001/f8f1ecc8-4884-4c21-8ed0-cf647e6db944.png" alt="A series of smooth, dark stones arranged in a line, half-submerged in calm, reflective water with a soft, gray background."><o:p></o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communication: Writing</span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><i><span style="font-family:"Times New Roman",serif;color:black">Formula for a successful complaint letter</span></i><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">I recently moved to a new state</span></b><span style="font-family:"Times New Roman",serif;color:black"> and found myself exploring a quaint town. Having found a safe parking spot on a side
road, I proceeded to walk around and have lunch.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">Much to my surprise, when I came back to the car, I found a parking violation on the windshield. Apparently, it was a
<i>resident permit </i>required area. The fine was $70.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Clearly I wanted to voice a complaint.
</span></b><span style="font-family:"Times New Roman",serif;color:black">Not just an expression of dissatisfaction, but to include a request to have the ticket put aside or waived.
<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">It was time to use the
<i>3-Step Complaint Formula.</i><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">So, I wrote a letter
</span></b><span style="font-family:"Times New Roman",serif;color:black">(an email really) to the head of the parking violations department with the following elements,
<b>in this specific order:</b><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l10 level1 lfo22">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Express the belief that the person to whom you are writing has the
<i>ability and willingness to be of assistance</i> ... to help you with your problem.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo23">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">State, chronologically and without emotion (just the facts), the list of actions leading to the problem.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo24">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Tell what you want to happen. What are you asking be done?<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">It's that simple
</span></b><span style="font-family:"Times New Roman",serif;color:black">... and very effective. (And, yes, I had my ticket forgiven.)<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001eipT8Vj_CARr333kmsknZ8xsL0fxwVhu_9jtoSSBpkbHNuxRzP92-A5YO_Otl3qXULDtgMKa2z23EV_yT-WAxiTiFrvB5tpY5Gf94roug4ib5c6-UdL07Yy-tHaz6Lg_Jx56mFihKtVgJaplOVHSMHXRMq3U621no4zKqf12HYk=&c=5lj2i22Vnd4HZu7qvDUuIETKZ2pbxIYMIXRhsDBV_Xg0HwYBbIkXBg==&ch=aAeU9kFmGNWjmTzEc-NI-enh_BB3O0Jm78IHrN3rLmiK0rO1eEh2fQ=="><span style="text-decoration:none"><img border="0" width="300" height="201" style="width:3.125in;height:2.0892in" id="_x0000_i1027" src="https://files.constantcontact.com/ee1208b4001/b13a7a6a-7445-4d8e-b741-4b475385ef5b.png"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001eipT8Vj_CARr333kmsknZ8xsL0fxwVhu_9jtoSSBpkbHNuxRzP92-CynFBpuxPJc-_S-qZylaYvJKRw-v47nsZda-XKLd5ussJErnSS4_Mr8kGZSAXznNHtYkTecZ2QHLkIDt9quUdfy7oWjDpv3z47Idm19SDa0dJspIGFXMvg=&c=5lj2i22Vnd4HZu7qvDUuIETKZ2pbxIYMIXRhsDBV_Xg0HwYBbIkXBg==&ch=aAeU9kFmGNWjmTzEc-NI-enh_BB3O0Jm78IHrN3rLmiK0rO1eEh2fQ=="><span style="text-decoration:none"><img border="0" width="300" height="201" style="width:3.125in;height:2.0892in" id="_x0000_i1026" src="https://files.constantcontact.com/ee1208b4001/8751eb23-fa9b-43ba-9f5f-7e80a465c6c5.png" alt="Ask a question"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2024 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include additional recipients, contact
<a href="mailto:support@tech-talk.com">support@tech-talk.com</a> 585-615-7795. </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif">Cheers,<br>
</span><b><span style="font-size:14.0pt;font-family:"Calibri",sans-serif">Darci Hanning, MLIS (she/her/hers)</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Public Library Consultant / CE Coordinator<br>
<b>Continuing Education Resources: </b><u><span style="color:#0563C1"><a href="https://libguides.osl.state.or.us/conted"><span style="color:#0563C1">https://libguides.osl.state.or.us/conted</span></a></span></u><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:11.0pt;line-height:115%;font-family:"Calibri",sans-serif">State Library of Oregon
<b>|</b> Library Support and Development Services<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:11.0pt;line-height:115%;font-family:"Calibri",sans-serif">971-375-3491
<b>|</b> <u><span style="color:#0563C1"><a href="mailto:darci.hanning@slo.oregon.gov"><span style="color:#0563C1">darci.hanning@slo.oregon.gov</span></a></span></u>
<b>|</b> <u><span style="color:#0563C1"><a href="http://www.oregon.gov/library"><span style="color:#0563C1">www.oregon.gov/library</span></a></span></u><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Follow @StateLibraryOR:
<u><span style="color:#0563C1"><a href="http://fb.me/StateLibraryOR"><span style="color:#0563C1">Facebook</span></a></span></u>
<b>|</b> <u><span style="color:#0563C1"><a href="https://twitter.com/StateLibraryOR"><span style="color:#0563C1">Twitter</span></a></span></u>
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<img border="0" width="408" height="51" style="width:4.25in;height:.5297in" id="Picture_x0020_30" src="cid:image001.png@01DACC8C.EDC74C00"><o:p></o:p></span></p>
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