<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Century Gothic";
panose-1:2 11 5 2 2 2 2 2 2 4;}
@font-face
{font-family:Aptos;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:Aptos;
mso-ligatures:standardcontextual;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#467886;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#96607D;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
mso-ligatures:none;}
span.EmailStyle19
{mso-style-type:personal;
font-family:Aptos;
color:windowtext;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1027" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#467886" vlink="#96607D">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">Here at DPL, we typically charge the actual list price of the item. However, we’re very flexible about charges; if an item is something we are unlikely to replace (like an outdated edition),
or if it was already in poor condition, we often waive the fee entirely. We’re also willing to be flexible on what constitutes “replacement cost,” because sometimes the list price of an item (particularly DVDs) is much higher than it would actually cost us
to replace it, so when a patron asks about their bill we are often able to reduce it substantially.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">We do have default prices set for items that don’t have the list price in their record, but I can’t recall what they are at the moment. I think it’s something like $25 for a hardcover, $15
for a DVD, etc. (We probably share these because I think they’re the same for the whole consortium)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">I haven’t come across much discourse about replacement costs, at least, not to the level that there’s been on fines. I’ve occasionally contemplated whether it might make sense to eliminate
replacement fees for certain items that are frequently lost or damaged, like children’s board books, but I also know that it’s often receiving a bill in the mail for a “lost” item that prompts patrons to go on a hunt for the item and actually bring it back,
so I’m not sure I’d want to do away with it entirely.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:4.0pt;font-family:"Arial",sans-serif;color:#003635;mso-ligatures:none"><img width="89" height="89" style="width:.927in;height:.927in" id="Picture_x0020_1" src="cid:image003.png@01DB5206.C1AAF6D0" alt="dwsquare2"></span><span style="font-size:14.0pt;font-family:"Arial",sans-serif;color:#003635;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:4.0pt;font-family:"Arial",sans-serif;color:#003635;mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:4.0pt;font-family:"Arial",sans-serif;color:#005F70;mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif;color:#005F70;mso-ligatures:none">Kirsten Brodbeck-Kenney<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#005F70;mso-ligatures:none">(She/They)<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#005F70;mso-ligatures:none">Library Director</span></b><span style="font-family:"Calibri",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:8.0pt"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#FF6C37;mso-ligatures:none">__</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-line-height-alt:3.0pt"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#003635;mso-ligatures:none"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:11.0pt"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#005F70;mso-ligatures:none">City of Lincoln City
</span><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#E36541;mso-ligatures:none">|</span></b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#005F70;mso-ligatures:none"> Driftwood Public Library</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:11.0pt"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#005F70;mso-ligatures:none">801 SW Hwy 101
</span><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#E36541;mso-ligatures:none"> |</span></b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#005F70;mso-ligatures:none"> Ste 201 </span><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#FF6C37;mso-ligatures:none">| </span></b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#003635;mso-ligatures:none"> </span><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#005F70;mso-ligatures:none">Lincoln
City, OR</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:11.0pt"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#005F70;mso-ligatures:none">P:</span></b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#005F70;mso-ligatures:none"> 541.<b>996.1251</b></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:11.0pt"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#005F70;mso-ligatures:none">E</span></b><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#003635;mso-ligatures:none">:</span></b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#003635;mso-ligatures:none"> </span><span style="font-size:7.5pt;font-family:"Arial",sans-serif;mso-ligatures:none"><a href="mailto:kbrodbeck-kenney@lincolncity.org"><span style="color:#0563C1">kbrodbeck-kenney@lincolncity.org</span></a><span style="color:#005F70"> </span><b><span style="color:#FF6C37">| </span><span style="color:#005F70">W</span><span style="color:#003635">:</span></b><span style="color:#003635"> </span><span style="color:#005F70">Driftwoodlib.org</span></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none"> Libs-Or <libs-or-bounces@omls.oregon.gov>
<b>On Behalf Of </b>Luke M. Kralik via Libs-Or<br>
<b>Sent:</b> Thursday, December 19, 2024 9:35 AM<br>
<b>To:</b> libs-or@omls.oregon.gov<br>
<b>Subject:</b> [Libs-Or] Discourse around charging for damaged or lost items?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p>CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.<span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal">Good morning all,<o:p></o:p></p>
<p class="MsoNormal">Like many libraries, our library system went fine free a few years ago. There was a lot of professional discussion around this topic, and the reasoning behind the idea was very strong and persuasive. It appeared that as a profession we
took a hard look at a long-standing practice, and (largely) decided that it was a barrier to library access that could be removed without compromising our mission to be good stewards of public resources.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">With this in the background, our library is in the process of evaluating our policy on charging for damaged or lost items. Like many libraries, we take a sort of “recoup our losses” approach to assessing these charges, and charge what we
paid for said item. However, under closer examination, this reasoning falls apart a little.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We do not always use the fees collected to purchase a replacement copy (maybe the book is now out of print, or when we have multiple copies that will probably be winnowed down anyway). Sometimes we are able to purchase a new copy for less
than what we originally paid. In any event, there are times where there seems to be a real disconnect between what we charge and our stated motivation of recouping costs.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We are considering adopting a “standard replacement cost” approach (for example $5 for a paperback, $10 for a hardback, $x for a picture book, $y for a DVD…) rather than charging what we originally paid for the item, or negotiating with
the patron when they find a less expensive copy than what we have listed in the ILS.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Do any of you have an alternative model in place for assessing these types of charges? Or could you point me to where this issue is being discussed? Any help is greatly appreciated.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal">Luke<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">PS: I don’t know if anyone else thinks this is interesting, but if you think of the library as providing access to a collection, as opposed to individual items, it kind of makes sense that the patron is being charged for “degrading the
collection” as opposed to “paying for item replacement”. This idea is a little half-baked, but is sort of informing our early thoughts on this.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">PPS: The reason I made the comparison to “fine free” is that while we need some mechanism for preserving access to the materials, it seems sort of unfair to have a greater penalty for damaging this book in comparison to the penalty charged
for damaging this other book. The patron behavior/mistake is the same.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:76.5pt">
<td width="206" valign="top" style="width:2.15in;padding:0in 5.4pt 0in 5.4pt;height:76.5pt">
<p class="MsoNormal" style="line-height:115%"><!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f">
<v:stroke joinstyle="miter" />
<v:formulas>
<v:f eqn="if lineDrawn pixelLineWidth 0" />
<v:f eqn="sum @0 1 0" />
<v:f eqn="sum 0 0 @1" />
<v:f eqn="prod @2 1 2" />
<v:f eqn="prod @3 21600 pixelWidth" />
<v:f eqn="prod @3 21600 pixelHeight" />
<v:f eqn="sum @0 0 1" />
<v:f eqn="prod @6 1 2" />
<v:f eqn="prod @7 21600 pixelWidth" />
<v:f eqn="sum @8 21600 0" />
<v:f eqn="prod @7 21600 pixelHeight" />
<v:f eqn="sum @10 21600 0" />
</v:formulas>
<v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect" />
<o:lock v:ext="edit" aspectratio="t" />
</v:shapetype><v:shape id="Picture_x0020_3" o:spid="_x0000_s1026" type="#_x0000_t75" style='position:absolute;margin-left:.75pt;margin-top:16.5pt;width:2in;height:52.5pt;z-index:251659264;visibility:visible;mso-wrap-style:square;mso-width-percent:0;mso-height-percent:0;mso-wrap-distance-left:9pt;mso-wrap-distance-top:0;mso-wrap-distance-right:9pt;mso-wrap-distance-bottom:0;mso-position-horizontal:absolute;mso-position-horizontal-relative:text;mso-position-vertical:absolute;mso-position-vertical-relative:text;mso-width-percent:0;mso-height-percent:0;mso-width-relative:page;mso-height-relative:page'>
<v:imagedata src="cid:image004.jpg@01DB5206.C1AAF6D0" o:title="" />
<w:wrap type="through"/>
</v:shape><![endif]--><![if !vml]><img width="192" height="70" style="width:2.0in;height:.7291in" src="cid:image002.jpg@01DB5207.82F62620" align="left" hspace="12" v:shapes="Picture_x0020_3"><![endif]><a name="_Hlk72160795"><o:p></o:p></a></p>
</td>
<span style="mso-bookmark:_Hlk72160795"></span>
<td width="432" valign="top" style="width:4.5in;padding:0in 5.4pt 0in 5.4pt;height:76.5pt">
<p class="MsoNormal" style="line-height:115%"><span style="mso-bookmark:_Hlk72160795"><b><span style="font-family:"Century Gothic",sans-serif;color:#1F497D">Luke Kralik</span></b></span><span style="mso-bookmark:_Hlk72160795"><span style="font-family:"Century Gothic",sans-serif;color:#1F497D"> (he/him)
| Main Library Manager<b><o:p></o:p></b></span></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-bookmark:_Hlk72160795"><b><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:#548DD4">TILLAMOOK COUNTY</span></b></span><span style="mso-bookmark:_Hlk72160795"><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:#1F497D">
| Library<o:p></o:p></span></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-bookmark:_Hlk72160795"><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:#1F497D">1716 3<sup>rd</sup> Street<o:p></o:p></span></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-bookmark:_Hlk72160795"><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:#1F497D">Tillamook, OR 97141<o:p></o:p></span></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-bookmark:_Hlk72160795"><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:#1F497D">Phone (503) 842-4792 x 1760<o:p></o:p></span></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-bookmark:_Hlk72160795"></span><a href="mailto:luke.kralik@tillamookcounty.gov"><span style="mso-bookmark:_Hlk72160795"><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:blue">luke.kralik@tillamookcounty.gov</span></span><span style="mso-bookmark:_Hlk72160795"></span></a><span style="mso-bookmark:_Hlk72160795"><span style="font-size:11.0pt;line-height:115%;font-family:"Calibri",sans-serif"><o:p></o:p></span></span></p>
</td>
<span style="mso-bookmark:_Hlk72160795"></span>
</tr>
</tbody>
</table>
<span style="mso-bookmark:_Hlk72160795"></span>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:7.5pt;color:black">This e-mail is a public record of Tillamook County and is subject to the State of Oregon Retention Schedule and may be subject to public disclosure under the Oregon
Public Records Law. This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the
intended recipient, please send a reply e-mail to let the sender know of the error and destroy all copies of the original message.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>